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Elife logo
Elife

We deliver Customer Experience.

Customer Service

Customer SupportCustomer SupportContractRemoteSeniorTeam 501-1,000Since 2004H1B No SponsorCompany SiteLinkedIn

Location

Brazil

Posted

47 days ago

Salary

R$3.5K / month

Seniority

Senior

Associate DegreeSpanishPortuguese

Job Description

Customer Service

Elife

• Responding to and monitoring messages via social media; • Categorizing incoming messages; • Managing cases from initiation to resolution, ensuring response quality and adherence to the brand's tone of voice.

Job Requirements

  • Fluent Spanish, both spoken and written, with excellent writing skills;
  • Proficiency in Microsoft Office tools (especially Excel);
  • Ability to ensure clear communication, active listening, and a strong focus on the customer experience;
  • Organized, detail-oriented, and able to manage multiple requests;
  • Flexibility and proactivity to provide solutions in unforeseen situations;
  • Proven experience using internal CRMs or customer service management platforms (desirable);
  • Prior experience in financial-sector projects (a plus);
  • English (desirable).

Benefits

  • Elife Benefits Club: a benefits and perks program offering partners exclusive discounts on products and services from partner companies.
  • Birthday Day Off — You deserve it and Elife will give you this gift: a DAY OFF on your birthday.
  • Short Day — 2 hours early leave one day per week so you can do what you enjoy or take care of something you never have time for.
  • Moodar — To support your emotional health, we provide 2 therapy sessions per month.
  • Partnership with TotalPass to help you start or maintain your fitness project.
  • Talks and spaces for discussions on topics related to health, well-being, and diversity.

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