Dscout

Role Description We are looking for an Enterprise Account Director to join our US-based team. In this role, you’ll build trusted partnerships with senior leaders at some of the largest, most innovative companies in the world - driving new business, expanding relationships with existing customers through additional products and services, and ensuring long-term growth through renewals. This is more than a sales role - it’s an opportunity to shape the way brands connect with their customers, influence strategic roadmaps, and fuel the growth of an industry-leading platform. What You’ll Do - Win New Partnerships - Identify and close new business opportunities with enterprise companies. - Engage executives in compelling conversations about how Dscout can unlock deeper understanding of their customers. - Guide prospects through a consultative sales process that highlights ROI and strategic value. - Expand Relationships - Create account plans to align strategy with your clients' direction and to help internal teams support their growth and our expanded relationships. - Cultivate long-term relationships with clients, becoming a trusted advisor across multiple teams, functions, and geographies. - Identify opportunities for growth within existing accounts by aligning Dscout’s capabilities to evolving client needs. - Partner closely with client stakeholders to co-create strategies that accelerate adoption and impact. - Secure Renewals & Drive Value - Own the renewal process by demonstrating business outcomes and ensuring clients see ongoing value. - Work hand-in-hand with our Renewal Management and Customer Success Teams to deliver an outstanding client experience that fuels loyalty and retention. - Consistently achieve industry-leading renewal rates by advocating for client success. - Lead with Insight - Stay ahead of industry trends and client challenges, positioning Dscout as an essential partner in experience research. - Share client feedback and market intelligence to shape our product strategy and go-to-market approach. - Help define and execute our sales vision, contributing to the growth and success of the entire team. Qualifications - A proven track record (5+ years) of success in Enterprise or Mid Market SaaS sales. - Expertise in managing complex sales cycles, gaining access to senior executives, and closing multi-stakeholder deals. - Demonstrated success in both new business acquisition and growing existing accounts. - A consultative, client-first mindset - able to uncover strategic needs and translate them into actionable solutions. - Exceptional communication, negotiation, and executive presence. - An entrepreneurial spirit: self-driven, adaptable, and eager to grow with a dynamic team. Benefits - A strong and competitive compensation package with a built-in bonus and equity program. - An incredible and progressive benefits package (for both you and your dependents) to support work/life balance, including flexible PTO, 15 company holidays, 12 weeks of paid parental leave, 401k match, and much more. - An education stipend to support your growth & development, and a remote work stipend. - A company that is open and transparent with our team. You will know what is happening and why it matters. Company Description Dscout is a team of passionate, empathetic, and curious professionals. As a recognized leader in the Forrester Wave, we’re at the cutting edge of experience research technology. The power of research drives us - how in-context insights from real people can build more enjoyable products and services. - We prioritize learning, sharing, and building. - We deeply value being a diverse and inclusive team and company and look for team members who align with that belief. - Join our dynamic team and help shape product roadmaps and business strategies for the world’s most loved brands.

• Architect, design, build, and maintain scalable Salesforce solutions that support Sales, Marketing, Finance, Revenue Operations and Customer Success teams. Build scalable automation solutions that eliminate manual work and keep GTM processes running efficiently. • Support integrations between Salesforce and key GTM tools (e.g. Gong, LeanData, ChiliPiper, Cognism, etc.). • Manage and maintain AI-powered integrations in the GTM ecosystem, partnering with our AI enablement team to implement, troubleshoot, and evolve these tools as our AI footprint grows. • Drive the active migration from Salesforce CPQ to our new CPQ tool and serve as its long-term administrator, covering quoting workflows, product catalog management, and pricing rules. • Document and organize information related to data structures, relationships, definitions, and processes. • Plan and conduct internal training sessions related to Salesforce and reporting best practices.

At Dscout, we’re building the most flexible and powerful UX research platform on the market—trusted by the world’s top brands in finance (JP Morgan Chase, Intuit, Charles Schwab, PayPal), healthcare (Aya, Headspace), consumer goods (Keen, Verizon, Target, Northface), and tech (Google, Amazon, Facebook, Meta, Spotify, AirBnB). Our tools help teams deeply understand the humans behind their products, so they can build better ones. We are expanding our smart and driven team and would love for you to join us. We're looking for a Revenue Operations Analyst to join our RevOps team. Reporting to the Director of Revenue Operations, you’ll work alongside our Salesforce Administrator and Senior RevOps Analyst to support our go-to-market operations. A key focus of this role is helping drive AI adoption within RevOps by identifying opportunities to automate workflows, enhance data insights, and integrate AI-powered tools across the revenue stack. This role combines pipeline and sales analysis, Salesforce dashboard creation, and sales tool support across our revenue stack. You'll support sales meetings with performance analysis, build and maintain dashboards, help automate reporting processes with AI, assist with commission plan data, and serve as Level 1 support for dashboard maintenance, reporting, tooling, and general FAQs. The ideal candidate has a strong analytical mindset, a working knowledge of Salesforce, hands-on experience with AI tools like Claude, and a passion for optimizing processes that drive sales and revenue growth. What you’ll do: AI & Automation - Apply AI tools (including Claude Cowork) to RevOps workflows to automate and streamline reporting and processes - Stay informed and help to coordinate on AI integrations within Salesforce and contribute to initiatives being built across teams, including Salesforce MCP (Model Context Protocol) efforts Salesforce & Systems - Support CRM workflows, data integrity, and user requests—contributing to configuration and process improvements across sales and other internal teams - Work with sales teams to understand quoting needs and partner with the Salesforce Admin on CPQ process improvements to support accurate, efficient quoting (experience preferred, not required) - Build, maintain, and optimize Salesforce dashboards and reports to track key metrics and KPIs across pipeline health, conversion rates, and revenue performance - Support the sales team with administrative tasks, including CRM management and data entry - Conduct regular data audits and help enforce CRM hygiene standards - Provision and de-provision users, manage profiles, and maintain role hierarchies and permissions - Support our Salesforce Administrator with day-to-day Salesforce responsibilities, including creating custom fields, workflows, and validation rules as a junior member of a small admin team Reporting & Analytics - Support sales meetings with pipeline and sales performance analysis pre-read prep - Support the distribution of commission plan data and statements - Collaborate with sales and finance teams to streamline processes and ensure data accuracy - Provide Level 1 support for all sales needs related to dashboard maintenance, reporting, tooling, and general FAQs - Assist in process documentation across the RevOps team What you need to have: - 1-2 years of experience in Revenue Operations, Sales Operations, Finance/accounting, or a related function - Salesforce CRM experience required; comfortable working within an existing Salesforce org, contributing to configuration and reporting (Admin certification a plus) - Solid experience, and interest in, the use of AI (specifically Claude Cowork and/or Claude Code) to automate reporting and operational processes. - Familiarity with Salesforce AI features or MCP integrations a strong plus - CPQ experience preferred (Salesforce CPQ, DealHub, or similar) - Familiarity with SQL or relational database concepts preferred, comfort querying data to support analysis and reporting - Proficiency with reporting and data analysis; experience with BI tools (Metabase, Tableau, Looker, etc.) a plus - Detail-oriented with strong organizational skills and a collaborative working style - Clear communicator with the ability to work cross-functionally and translate operational needs into actionable solutions - Experience in a B2B SaaS environment preferred Of course, what is outlined above is an ideal set of expectations; however, business needs and other projects and tasks may shift, and additional tasks could be assigned at the discretion of your manager. About Dscout Dscout is a team of passionate, empathetic, and curious professionals. As a recognized leader in the Forrester Wave, we’re at the cutting edge of experience research technology. The power of research drives us - how in-context insights from real people can build more enjoyable products and services. We prioritize learning, sharing, and building. We also deeply value being a diverse and inclusive team and company and look for team members who align with that belief. Join our dynamic team and help shape product roadmaps and business strategies for the world’s most loved brands. It doesn't stop there. When you join the Dscout team, you will get: - A strong and competitive compensation package with a built-in bonus and equity program. - An incredible and progressive benefits package (for both you and your dependents) to support work/life balance, including flexible PTO, 15 company holidays, 12 weeks of paid parental leave, 401k match, and much more. - An education stipend to support your growth & development, and a remote work stipend. - A company that is open and transparent with our team. You will know what is happening and why it matters. Dscout is an equal-opportunity employer that values diversity. We do not discriminate based on identity, including race, color, religion, national origin or ancestry, sex, gender identity and expression, age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. If you need reasonable accommodations for any part of the employment process, please email us at accommodations@dscout.com with the nature of your request and your contact information. We'll do everything possible to ensure you're well-prepared for success during our interview process, while also upholding your privacy, including accommodating any special requests. Please note that only inquiries regarding requests for reasonable accommodation will be responded to from this email address. When you apply at Dscout, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references, as necessary to consider your job application for open positions. For more information about our privacy practices, please visit our Privacy Policy. Dscout participates in the E-Verify program in certain locations, as required by law. Location Flexibility: Dscout is proud to support a remote-first workforce and enable employees to work from almost anywhere. At this time, however, we are unable to hire in the following locations: Montana, Hawaii, Alaska, and Washington DC. NOTE: DSCOUT NEVER CONTACTS JOB APPLICANTS VIA TEXT, MESSENGER, OR OTHER SIMILAR APPLICATIONS. BE AWARE OF PHISHING AND SPOOFING SCAMS, BOTH VIA TEXT AND EMAIL. ONLY RESPOND TO EMAILS FROM DSCOUT.COM

Role Description At Dscout, we’re building the most flexible and powerful UX research platform on the market—trusted by the world’s top brands in finance, healthcare, consumer goods, and tech. Our tools help teams deeply understand the humans behind their products, so they can build better ones. We are expanding our smart and driven team and would love for you to join us. Of course, what is outlined above is an ideal set of expectations; however, business needs and other projects and tasks may shift, and additional tasks could be assigned at the discretion of your manager. Qualifications - Passionate, empathetic, and curious professionals. - Alignment with the values of diversity and inclusion. Requirements - Experience in UX research technology. - Ability to shape product roadmaps and business strategies. Benefits - A strong and competitive compensation package with a built-in bonus and equity program. - An incredible and progressive benefits package, including flexible PTO, 15 company holidays, and 12 weeks of paid parental leave. - 401k match and much more. - An education stipend to support your growth & development. - A remote work stipend. - A company that is open and transparent with our team. Company Description Dscout is a team of passionate, empathetic, and curious professionals. As a recognized leader in the Forrester Wave, we’re at the cutting edge of experience research technology. The power of research drives us - how in-context insights from real people can build more enjoyable products and services. - We prioritize learning, sharing, and building. - We value being a diverse and inclusive team and company.

• Develop and refine product positioning and messaging by understanding the market, our brand, customer needs, product roadmap, market trends, and competitive landscape. • Work closely with the product managers to plan and prepare for upcoming launches, prioritize competing launches, and keep the GTM org updated with changes to the roadmap or launch timing. • Work closely with our internal Sales Enablement team to create tools, trainings, and materials to train teams on messaging, product capabilities, market landscape, and competitors. • Own day-to-day execution for product and feature launches, coordinating efforts across Product, Marketing, Sales, and Customer Experience & Research (CXR) teams. • Partner with Product, UXR, and Customer Success to gather customer insights that inform positioning, roadmap, and sales strategy. • Develop and support customer engagement plans to drive incremental product usage and adoption. • Leverage AI tools such as Claude Code and/or Cowork to streamline research, content drafting, experimentation, and analysis across product marketing initiatives. • Create internal AI-assisted playbooks and templates for sales enablement, launch planning, and customer communications. • Stay current on emerging AI tools relevant to product marketing (e.g., for analytics, content, and experimentation) and proactively recommend where they can improve team efficiency and impact.

• Act as a Dscout expert to train and educate customers on functionality and Dscout methodology, driving wide and deep platform adoption. • Consult with customers to provide specific recommendations for their research designs on our software platform, ensuring successful outcomes and value realization. • Collaborate with customers to run high-impact research projects on Dscout, including planning, design, recruiting, fielding, and client engagement. • Equip customers to derive insights from data using Dscout’s analysis tools. • Work closely with our Sales team to ensure customer retention, identify expansion opportunities, and proactively mitigate risk of churn. • Manage 1-3 Research Advisors, prioritizing workload, coaching on work performance, and professional growth. • Travel occasionally for onsite customer visits where you will build relationships, train and share best practices, and gather feedback to bring directly back to our Product team. • Act as a customer advocate by sharing feedback internally to continuously improve Dscout’s product offerings. • Provide support and guidance to research participants (who we call “Scouts”).

At Dscout, we’re building the most flexible and powerful UX research platform on the market—trusted by the world’s top brands in finance (JP Morgan Chase, Intuit, Charles Schwab, PayPal), healthcare (Aya, Headspace), consumer goods (Keen, Verizon, Target, Northface), and tech (Google, Amazon, Facebook, Meta, Spotify, AirBnB). Our tools help teams deeply understand the humans behind their products, so they can build better ones. We are expanding our smart and driven team and would love for you to join us. We are looking for an Enterprise Account Director to join our US-based team. In this role, you’ll build trusted partnerships with senior leaders at some of the largest, most innovative companies in the world - driving new business, expanding relationships with existing customers through additional products and services, and ensuring long-term growth through renewals. This is more than a sales role - it’s an opportunity to shape the way brands connect with their customers, influence strategic roadmaps, and fuel the growth of an industry-leading platform. What You’ll DoWin New Partnerships - Identify and close new business opportunities with enterprise companies. - Engage executives in compelling conversations about how Dscout can unlock deeper understanding of their customers. - Guide prospects through a consultative sales process that highlights ROI and strategic value. Expand Relationships - Create account plans to align strategy with your clients direction and to help internal teams support their growth and our expanded relationships - Cultivate long-term relationships with clients, becoming a trusted advisor across multiple teams, functions, and geographies. - Identify opportunities for growth within existing accounts by aligning Dscout’s capabilities to evolving client needs. - Partner closely with client stakeholders to co-create strategies that accelerate adoption and impact. Secure Renewals & Drive Value - Own the renewal process by demonstrating business outcomes and ensuring clients see ongoing value. - Work hand-in-hand with our Renewal Management and Customer Success Teams to deliver an outstanding client experience that fuels loyalty and retention. - Consistently achieve industry-leading renewal rates by advocating for client success. Lead with Insight - Stay ahead of industry trends and client challenges, positioning Dscout as an essential partner in experience research. - Share client feedback and market intelligence to shape our product strategy and go-to-market approach. - Help define and execute our sales vision, contributing to the growth and success of the entire team. What You Bring - A proven track record (5+ years) of success in Enterprise or Mid Market SaaS sales. - Expertise in managing complex sales cycles, gaining access to senior executives, and closing multi-stakeholder deals. - Demonstrated success in both new business acquisition and growing existing accounts. - A consultative, client-first mindset - able to uncover strategic needs and translate them into actionable solutions. - Exceptional communication, negotiation, and executive presence. - An entrepreneurial spirit: self-driven, adaptable, and eager to grow with a dynamic team. Of course, what is outlined above is an ideal set of expectations; however, business needs and other projects and tasks may shift, and additional tasks could be assigned at the discretion of your manager. About Dscout Dscout is a team of passionate, empathetic, and curious professionals. As a recognized leader in the Forrester Wave, we’re at the cutting edge of experience research technology. The power of research drives us - how in-context insights from real people can build more enjoyable products and services. We prioritize learning, sharing, and building. We also deeply value being a diverse and inclusive team and company and look for team members who align with that belief. Join our dynamic team and help shape product roadmaps and business strategies for the world’s most loved brands. It doesn't stop there. When you join the Dscout team, you will get: - A strong and competitive compensation package with a built-in bonus and equity program. - An incredible and progressive benefits package (for both you and your dependents) to support work/life balance, including flexible PTO, 15 company holidays, 12 weeks of paid parental leave, 401k match, and much more. - An education stipend to support your growth & development, and a remote work stipend. - A company that is open and transparent with our team. You will know what is happening and why it matters. Dscout is an equal-opportunity employer that values diversity. We do not discriminate based on identity, including race, color, religion, national origin or ancestry, sex, gender identity and expression, age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. If you need reasonable accommodations for any part of the employment process, please email us at accommodations@dscout.com with the nature of your request and your contact information. We'll do everything possible to ensure you're well-prepared for success during our interview process, while also upholding your privacy, including accommodating any special requests. Please note that only inquiries regarding requests for reasonable accommodation will be responded to from this email address. When you apply at Dscout, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references, as necessary to consider your job application for open positions. For more information about our privacy practices, please visit our Privacy Policy. Dscout participates in the E-Verify program in certain locations, as required by law. Location Flexibility: Dscout is proud to support a remote-first workforce and enable employees to work from almost anywhere. At this time, however, we are unable to hire in the following locations: Montana, Hawaii, Alaska, and Washington DC. NOTE: DSCOUT NEVER CONTACTS JOB APPLICANTS VIA TEXT, MESSENGER, OR OTHER SIMILAR APPLICATIONS. BE AWARE OF PHISHING AND SPOOFING SCAMS, BOTH VIA TEXT AND EMAIL. ONLY RESPOND TO EMAILS FROM DSCOUT.COM

At Dscout, we’re building the most flexible and powerful UX research platform on the market—trusted by the world’s top brands in finance (JP Morgan Chase, Intuit, Charles Schwab, PayPal), healthcare (Aya, Headspace), consumer goods (Keen, Verizon, Target, Northface), and tech (Google, Amazon, Facebook, Meta, Spotify, AirBnB). Our tools help teams deeply understand the humans behind their products, so they can build better ones. We are expanding our smart and driven team and would love for you to join us. Ready to make an impact at a fast-growing company? We are seeking a detail-oriented and reliable Senior Compensation Specialist to join our team. This role will focus primarily on managing payroll and sales commission processing for our employees, ensuring accurate and timely payroll execution, compliance with all applicable laws, and exceptional customer service to employees. The ideal candidate has a solid understanding of end-to-end payroll and commission processing, particularly when it comes to managing complex state requirements, tax compliance, and workers’ compensation. This is also someone who is comfortable working in a fast-paced environment, and is passionate about operational excellence and process improvement. This role will report directly to Dscout’s Controller. Responsibilities: - Process end-to-end semi-monthly payrolls, including but not limited to timesheets, garnishments, benefits, taxes and variable payments, while ensuring compliance with federal, state/provincial, and local regulations - Calculate, validate, get approval for, and process monthly commissions across Sales, Customer Success, and GTM teams with 100% accuracy and on-time delivery in collaboration with our Revenue Operations team - Audit and maintain accurate records of payroll and commission documentation and transactions - Support the accounting operations team in the administration of Scout (research respondent) incentive payments - Serve as the primary point of contact for all employee compensation inquiries, including responding to payroll, commissions, and incentive disputes in a professional and timely manner - Collaborate with People, Finance, Revenue Operations, Legal teams in the administration of payroll and on payroll-related matters including commissions, benefits, taxation, and year-end reporting - Support month-end close, annual audits and other payroll-related projects, including year-end reporting preparation - Support end-to-end processing of international payrolls across multiple countries in coordination with external payroll vendors - Identify and implement improvements in payroll and commission systems and workflows to enhance efficiency and accuracy - Lead internal and external payroll and 401(k) audits - Help to develop and build, in conjunction with the Revenue Operations team, compensation calculators and models, both to administer the program and to support individual employees. Basic Qualifications: - 4+ years in payroll, compensation, revenue ops, or finance with ownership of payroll and/or commissions processes (preferably both) - Incredible attention to precision and detail–a “no errors” mindset - Strong understanding of federal, state, and local payroll tax regulations and wage and hour laws - Experience with data analysis in Excel and Google Sheets, including advanced formulas, pivot tables, array functions, and Apps Script automation - Salesforce experience required — able to query, reconcile, and validate GTM data - Experience with associated accounting entries related to payroll and commissions - Experience with the calculation and administration of variable compensation plans for general employees and sales employees - Strong problem-solving and communication skills, with the ability to interact with employees at all levels - Ability to work directly with internal customers and process stakeholders in a highly professional and effective manner - Proven track record in designing and implementing compensation strategies. - Ability to work independently and manage multiple priorities in a fast-paced environment - A team mindset and eagerness to jump in wherever needed—no task is too small! Preferred Qualifications: - Bachelor’s degree in business administration, accounting, finance, or a related field - Certified Payroll Professional (CPP), Certified Compensation Professional (CCP), or certification or equivalent international certification - Experience with Paycor, BambooHR, & Deel - Experience with Salesforce - Experience with NetSuite Of course, what is outlined above is an ideal set of expectations; however, business needs and other projects and tasks may shift, and additional tasks could be assigned at the discretion of your manager. About Dscout Dscout is a team of passionate, empathetic, and curious professionals. As a recognized leader in the Forrester Wave, we’re at the cutting edge of experience research technology. The power of research drives us - how in-context insights from real people can build more enjoyable products and services. We prioritize learning, sharing, and building. We also deeply value being a diverse and inclusive team and company and look for team members who align with that belief. Join our dynamic team and help shape product roadmaps and business strategies for the world’s most loved brands. It doesn't stop there. When you join the Dscout team, you will get: - A strong and competitive compensation package with a built-in bonus and equity program. - An incredible and progressive benefits package (for both you and your dependents) to support work/life balance, including flexible PTO, 15 company holidays, 12 weeks of paid parental leave, 401k match, and much more. - An education stipend to support your growth & development, and a remote work stipend. - A company that is open and transparent with our team. You will know what is happening and why it matters. Dscout is an equal-opportunity employer that values diversity. We do not discriminate based on identity, including race, color, religion, national origin or ancestry, sex, gender identity and expression, age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. If you need reasonable accommodations for any part of the employment process, please email us at accommodations@dscout.com with the nature of your request and your contact information. We'll do everything possible to ensure you're well-prepared for success during our interview process, while also upholding your privacy, including accommodating any special requests. Please note that only inquiries regarding requests for reasonable accommodation will be responded to from this email address. When you apply at Dscout, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references, as necessary to consider your job application for open positions. For more information about our privacy practices, please visit our Privacy Policy. Dscout participates in the E-Verify program in certain locations, as required by law. Location Flexibility: Dscout is proud to support a remote-first workforce and enable employees to work from almost anywhere. At this time, however, we are unable to hire in the following locations: Montana, Hawaii, Alaska, and Washington DC. NOTE: DSCOUT NEVER CONTACTS JOB APPLICANTS VIA TEXT, MESSENGER, OR OTHER SIMILAR APPLICATIONS. BE AWARE OF PHISHING AND SPOOFING SCAMS, BOTH VIA TEXT AND EMAIL. ONLY RESPOND TO EMAILS FROM DSCOUT.COM

At Dscout, we’re building the most flexible and powerful UX research platform on the market—trusted by the world’s top brands in finance (JP Morgan Chase, Intuit, Charles Schwab, PayPal), healthcare (Aya, Headspace), consumer goods (Keen, Verizon, Target, Northface), and tech (Google, Amazon, Facebook, Meta, Spotify, AirBnB). Our tools help teams deeply understand the humans behind their products, so they can build better ones. We are expanding our smart and driven team and would love for you to join us. As a Sales Development Representative at Dscout, you will work with some of the most innovative companies in the world, equipping them with an experience research solution they need to make a real impact in the lives of their customers. You will build our sales funnel by qualifying and engaging with prospective dscout customers. You will run outreach campaigns, qualify leads and partner with our Account Executives to understand the prospects user research pain points and the value of a partnership with dscout can provide them. Once you’re in the role, you may have opportunities for multiple career paths in later years, such as continuing as an individual contributor by moving into an Account Executive or Account Management role, or moving into management. If you are excited about the opportunity to champion modern experience research solutions with large, innovative companies, we would love to hear from you! What You Will Do: - Lead Generation and Qualification: Generate and qualify new business opportunities through multi-channel outbound prospecting (phone, email, social media), manage inbound leads from marketing channels, and research prospects to prioritize leads based on ideal customer profiles and discovered needs. - Sales Process Advancement: Collaborate with account executives and the marketing team to overcome objections, create positive prospect experiences, and advance qualified leads through the sales pipeline, while consistently meeting or exceeding activity and pipeline goals. - Strategic Contribution: Develop a deep understanding of the industry and product use-cases, provide regular feedback to sales and marketing teams on lead quality and conversions, and contribute to strategies for penetrating existing and new markets. What You Will Bring: - At least 1+ years in a client-facing role. - Excellent organization, prioritization, and communication skills. - Able to work independently in an entrepreneurial environment; adaptive to change. - Track record of exceeding goals based on defined KPIs. - A passion for generating new business. - Willingness to work in a collaborative work environment with multiple stakeholders. - Highly motivated, disciplined, and reliableIntellectually curious, always willing to learn and continuously improve. What is Nice to Have: - Software as a Service (SaaS) experience preferred. - BA/BS in a related field, or equivalent work experience. - Experience working in Salesforce, Outreach, Vidyard, Sales Navigator or other sales management software. Of course, what is outlined above is an ideal set of expectations; however, business needs and other projects and tasks may shift, and additional tasks could be assigned at the discretion of your manager. About Dscout Dscout is a team of passionate, empathetic, and curious professionals. As a recognized leader in the Forrester Wave, we’re at the cutting edge of experience research technology. The power of research drives us - how in-context insights from real people can build more enjoyable products and services. We prioritize learning, sharing, and building. We also deeply value being a diverse and inclusive team and company and look for team members who align with that belief. Join our dynamic team and help shape product roadmaps and business strategies for the world’s most loved brands. It doesn't stop there. When you join the Dscout team, you will get: - A strong and competitive compensation package with a built-in bonus and equity program. - An incredible and progressive benefits package (for both you and your dependents) to support work/life balance, including flexible PTO, 15 company holidays, 12 weeks of paid parental leave, 401k match, and much more. - An education stipend to support your growth & development, and a remote work stipend. - A company that is open and transparent with our team. You will know what is happening and why it matters. Dscout is an equal-opportunity employer that values diversity. We do not discriminate based on identity, including race, color, religion, national origin or ancestry, sex, gender identity and expression, age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. If you need reasonable accommodations for any part of the employment process, please email us at accommodations@dscout.com with the nature of your request and your contact information. We'll do everything possible to ensure you're well-prepared for success during our interview process, while also upholding your privacy, including accommodating any special requests. Please note that only inquiries regarding requests for reasonable accommodation will be responded to from this email address. When you apply at Dscout, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references, as necessary to consider your job application for open positions. For more information about our privacy practices, please visit our Privacy Policy. Dscout participates in the E-Verify program in certain locations, as required by law. Location Flexibility: Dscout is proud to support a remote-first workforce and enable employees to work from almost anywhere. At this time, however, we are unable to hire in the following locations: Montana, Hawaii, Alaska, and Washington DC. NOTE: DSCOUT NEVER CONTACTS JOB APPLICANTS VIA TEXT, MESSENGER, OR OTHER SIMILAR APPLICATIONS. BE AWARE OF PHISHING AND SPOOFING SCAMS, BOTH VIA TEXT AND EMAIL. ONLY RESPOND TO EMAILS FROM DSCOUT.COM

• Act as a Dscout expert to train and educate customers on functionality and Dscout methodology, driving wide and deep platform adoption. • Consult with customers to provide specific recommendations for their research designs on our software platform, ensuring successful outcomes and value realization. • Collaborate with customers to run high-impact research projects on Dscout, including planning, design, recruiting, fielding, and client engagement. • Equip customers to derive insights from data using Dscout’s analysis tools. • Work closely with our Sales team to ensure customer retention, identify expansion opportunities, and proactively mitigate risk of churn. • Manage 1-3 Research Advisors, prioritizing workload, coaching on work performance, and professional growth. • Travel occasionally for onsite customer visits where you will build relationships, train and share best practices, and gather feedback to bring directly back to our Product team. • Act as a customer advocate by sharing feedback internally to continuously improve Dscout’s product offerings. • Provide support and guidance to research participants (who we call “Scouts”).