DMD Systems Recovery LLC

Global Program Manager Department: Service Delivery Full-time Remote (10% Travel) Salary: $80,000 - $120,000 Company Description: DMD Systems Recovery, LLC (DMD) provides IT Asset Disposition solutions adhering to the most rigorous environmental and security standards to deliver confidence to companies who value our world and their reputation. We are a certified B Corp in the Electronics and Sustainability field, with facilities in Tempe, AZ, Austin, TX, and Palo Alto, CA. Job Summary: The Global Program Manager will be responsible for leading strategic program initiatives that support DMD’s global ITAD operations, and customer needs (e.g., box programs, refurbishment and repair, etc.). This role will oversee program design, execution, optimize processes, and collaborate with internal and external stakeholders to scale our ITAD services worldwide. This person will also work in close collaboration with our internal teams including Service Delivery, Global Vendor Management, Sales, Finance and Operations. Key Responsibilities: Program Strategy & Execution - Onboard, develop and manage global ITAD programs, ensuring alignment with business objectives and DMD’s global expansion goals. - Oversee the implementation of strategic programs that will include innovative operational processes, technology solutions, and service offerings across all regions. - Drive cross-functional collaboration between Operations, Sales, Compliance, Finance, and Service Delivery (Global Vendor Management). - Establish program governance frameworks, including objectives, KPIs, and reporting mechanisms. - Identify and implement best practices to streamline ITAD workflows, enhance service quality, and improve operational efficiency. - Partner with leadership to identify initiatives to standardize global processes while ensuring flexibility to meet regional and customer-specific requirements. - Develop and maintain SOPs, training materials, and documentation to support program consistency. - Maintain process for accurate program billing and invoicing. Compliance & Risk Management - Ensure ITAD programs adhere to global compliance standards (e.g., R2, data security regulations). - Work closely with Compliance to monitor regulatory changes and implement necessary program adjustments. - Conduct risk assessments and develop mitigation strategies to ensure program quality. Customer & Vendor Engagement - Work in conjunction with Processing Teams and Global Vendor Management ensuring programs meet service-level agreements (SLAs) and customer expectations. - Support the sales team in program brainstorming, development and design for new business opportunities. Data & Performance Management - Develop and track key performance indicators (KPIs) to measure program success and identify areas for improvement. - Prepare reports and presentations for senior leadership on program performance and strategic recommendations. Education and Experience: - 5+ years of experience in program management, operations, or supply chain management, preferably in ITAD, technology, or logistics. - Strong understanding of ITAD processes, compliance requirements, and global logistics networks. - Proven ability to build and lead complex programs, manage multiple stakeholders, and drive cross-functional initiatives. - Excellent problem-solving, analytical, and decision-making skills. - Experience with data analysis, reporting tools, and process improvement methodologies. - Strong communication and leadership skills, with the ability to influence stakeholders at all levels. Physical Requirements: - Prolonged periods of sitting at a desk and working on a computer - Must be able to lift up to 15 pounds at times. - Reasonable accommodations will be made, enabling individuals with disabilities to perform essential functions. Employment Details: This full-time position reports to the Service Delivery Manager. The role includes salary (commensurate with experience and responsibilities) and a benefits package. DMD is an equal opportunity employer. We conduct pre-employment drug screens and background checks.

Functional Consultant, Enterprise Applications Department: Technology Full-time; Remote Salary Range: $80k-$120k Company Description: DMD Systems Recovery, LLC (DMD) provides IT Asset Disposition solutions adhering to the most rigorous environmental and security standards to deliver confidence to companies who value our world and their reputation. We are a certified B Corp in the Electronics and Sustainability field, with facilities in Tempe, AZ, Austin, TX, and Palo Alto, CA. Job Summary: We are seeking a results-driven Functional Consultant to lead the functional design, configuration, and optimization of enterprise applications across the organization. This role is focused on building solutions in the Microsoft Dynamics environment that will either directly or indirectly help the business convert effort into revenue. Key Responsibilities: - Lead Functional Design Requirements: Work with internal leaders to assess existing workflows and identify areas where software improvements will improve throughput. Translate business requirements into functional specifications and system configurations. - Implement Solutions: Configure and customize Microsoft Dynamics and Power Platform to meet according to agreed-upon requirements. Validate system configurations and integrations to maintain data consistency and compliance. - Support Change Management: Provide training, documentation, and post-implementation support to ensure successful adoption and sustained value. - Measure Impact: Track and report on KPIs related to system performance, user adoption, and business impact of implemented solutions. - Innovate: Learn, grow, experiment, and test new concepts. This includes increasing automation and AI options while maintaining our commitment to safety and security. Required Qualifications: - Minimum 2 years hands‑on configuration of Microsoft Dynamics 365 apps or custom apps within the Power Platform environment. - Experience with business processes in Sales, Operations or Finance. - Excellent communication, problem-solving, and stakeholder management skills. Preferred Qualifications: - Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate (MB‑210) - Microsoft Certified: Power Platform Functional Consultant Associate (PL‑200) - Microsoft Certified: Power Platform Fundamentals - Experience working with Azure DevOps or similar tools for backlog, sprint planning. - Bachelor’s degree in Information Systems, Business, or related field. - Experience in the IT Asset Disposition industry or related fields. Physical Requirements: - Prolonged periods of sitting at a desk and working on a computer - Must be able to lift up to 15 pounds at times - Reasonable accommodations will be made, enabling individuals with disabilities to perform essential functions. Employment Details: This full-time position reports to the Director, Enterprise Applications. The role includes pay commensurate with experience and responsibilities. DMD is an equal opportunity employer. We conduct pre-employment drug screens and background checks.

Account Management Specialist Department: Sales Full Time Remote Salary: $62,500.00 Company Description: DMD Systems Recovery, LLC (DMD) provides IT Asset Disposition solutions adhering to the most rigorous environmental and security standards to deliver confidence to companies who value our world and their reputation. We are a certified B Corp in the Electronics and Sustainability field, with facilities in Tempe, AZ, Austin, TX, and Palo Alto, CA. Job Summary: The Account Specialist is a key member of our customer success team, responsible for supporting the seamless management of accounts, delivering exceptional service, and coordinating internal and external activities. This role acts as a vital link between customers, Account Managers, and internal teams, ensuring clear communication, timely deliverables, and ongoing customer satisfaction. The Account Specialist supports administrative processes, nurtures customer relationships, resolves issues, and drives high standards across service delivery Key Responsibilities - Contract Creation & Management: Oversee and execute the creation, review, and maintenance of customer contracts within CRM/ERP systems to ensure compliance and accuracy. - Administrative Support: Provide assistance with document preparation, data entry, scheduling, and follow-ups. - Customer Inquiry Response: Serve as the first point of contact for customer inquiries, delivering prompt and professional responses. - Internal Coordination: Liaise with operations, sales, and technical teams to fulfill customer requests and meet deadlines. - Performance Monitoring: Track and monitor performance against customer contracts, escalating gaps and recommending improvements. - Portal Demonstrations: Plan and facilitate customer portal demos, guiding customers through system functionalities. - Quote Generation: Prepare and deliver accurate quotes for new services or contract modifications. - Third Party Imports: Oversee timely and accurate import of third-party data and documentation. - RFP Management: Support proposal processes by managing RFPs, gathering information, and coordinating submissions. - Cross-Functional Collaboration: Work closely with Account Managers and other teams to ensure successful delivery of solutions and support strategic initiatives. - Continuous Improvement: Contribute to process improvements and foster innovation to enhance customer experience and operational efficiency. - Key Performance Indicators (KPIs): Achieve targets for contract accuracy, customer satisfaction, quote turnaround, data integrity, and internal coordination. Education and Experience: - Minimum of 2 years’ experience in customer service, account coordination, or administrative support. - CRM, ERP, and Microsoft Office competence required. - Experience with customer portals and online collaboration tools preferred. - Post-secondary education in Business Administration, Communications, or related field preferred. - Experience, education, or interest in Sustainability, Environmental Science, or Recycling is a plus. Physical Requirements: - Prolonged periods of sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at a time. - Reasonable accommodations will be made for individuals with disabilities. Employment Details: This full-time position reports to the Manager of Account Management. The role includes salary (commensurate with experience and responsibilities) and a benefits package. DMD is an equal opportunity employer. Pre-employment drug screens and background checks are conducted