WithMe, Inc.

• Manage and develop junior personnel, including performance reviews and individual development planning • Own team-wide staffing plans, workload distribution, and coverage models to ensure operational continuity • Lead operational initiatives that improve team efficiency, service quality, and scalability • Analyze performance trends and translate insights into clear, actionable plans • Partner cross-functionally with Operations, Sales, Marketing, and Product to resolve systemic issues and elevate the client experience • Contribute to hiring decisions, promotions, and corrective actions in partnership with leadership and the People Team • Provide regular reporting and operational updates to senior leadership • Represent WithMe in client meetings, internal forums, and cross-functional planning as a strong advocate for Client Success

Role Description WithMe is hiring a Jr Field Service Representative in Atlanta, GA to support our printing and coffee solutions! You’ll make deliveries, service calls, and ensure our clients have a seamless experience. This position requires a valid driver’s license and the ability to operate a motor vehicle. As a Jr Field Service Representative, you’ll report to the Field Service Supervisor and serve as the face of WithMe, Inc. to our customers—making sure their equipment is installed, serviced, and maintained to the highest standards. What You’ll Do: - Provide courteous, outstanding customer service during site visits. - Install, program, calibrate, and maintain bean-to-cup coffee equipment with guidance from senior team members and manufacturers. - Work directly with coffee equipment manufacturers via phone or video to repair machines in the warehouse and at client sites. - Visit client locations in your designated region to deliver products, perform preventative maintenance, and change water filters. - Support wireless printer stations as needed and implement solutions for new customers. - Maintain accurate inventory of parts and tools. - Collaborate closely with Operations and Client Experience teams. Qualifications - Located in Atlanta, GA, with at least 1 year of experience in a customer-facing or field service role. - Strong communication skills and a customer-obsessed mindset. - Mechanical aptitude; basic plumbing knowledge or willingness to learn. - Interest in coffee and/or printing technology is a plus. - Valid driver’s license and ability to travel regionally. - Ability to lift 65–90 lbs. (with assistance) and perform regular physical tasks such as standing, sitting, squatting, crouching, and reaching. - Self-motivated, detail-oriented, and committed to high-quality service delivery. - Willingness to learn new systems, equipment, and processes. Benefits - 100% remote work environment. - Employee equity and a chance to shape the future of an innovative company. - Comprehensive health, dental, vision, life, and disability coverage. - Retirement plan with company match, plus FSA and HSA accounts. - Competitive paid time off and an annual training/education allowance. - Full compensation packages are based on position location as well as candidate experience and qualifications. - This position will also qualify for annual bonus opportunity. - Hourly Rate Range: $23.50 — $28.50 USD.

• Manage client relationships across your book of business from post-installation through contract lifecycle • Build strong, proactive client relationships focused on engagement, satisfaction, and retention • Conduct Quarterly Business Reviews (QBRs), present performance insights, and deliver actionable recommendations • Establish regular communication cadences with newly onboarded clients and clients nearing renewal • Identify and address risks early to reduce churn and improve retention • Drive upsell and cross-sell opportunities by presenting tailored solutions and package enhancements • Monitor change-of-ownership contract processes to help ensure smooth transitions and prevent account loss • Use Salesforce to track client activity, maintain accurate records, analyze performance metrics, and generate insights • Collaborate cross-functionally with Operations, Sales, and Marketing to resolve client concerns and escalations • Represent WithMe in client meetings, conferences, and work events while serving as a strong client advocate

• Support recruiting efforts from job description creation and posting through offer approval. • Review inbound resumes and applications within the Applicant Tracking System (ATS). • Conduct Recruiter Screen interviews and assess candidate alignment with role requirements. • Coordinate and schedule interviews across multiple time zones. • Prepare candidate folders and interview documentation for hiring teams. • Maintain accurate candidate data and hiring records in the ATS. • Communicate clearly and professionally with candidates throughout the hiring process. • Partner with hiring managers to ensure interview readiness and alignment on next steps. • Assist with internal offer documentation and routing materials for approval. • Help ensure recruiting processes are followed consistently and efficiently.

• Lead, mentor, and grow engineering teams • Translate business strategy into clear technical roadmaps • Drive delivery across multiple product or platform initiatives • Partner cross-functionally with Product and Operations • Establish metrics and accountability for team performance • Influence architectural decisions and long-term technical vision • Help scale systems, processes, and culture as we grow

• Coordinate travel for company team members including flights, hotel accommodations, meals, meeting rooms, ground transportation, and offsite activities. • Serve as the point of contact for travel-related questions, changes, and urgent situations. • Maintain travel policy compliance and support budget tracking. • Negotiate with vendors or providers when needed to optimize cost, convenience, or experience. • Own and manage the company’s airline business travel program, including registration and profile setup for new hires to ensure adherence to policy. • Plan and coordinate internal in-person and virtual events such as summits, leadership offsites, quarterly gatherings, and monthly social events. • Collaborate with department leaders to align on event goals, attendee needs, and logistics (activities, meals, and location-based programming). • Manage event execution including venue sourcing, travel arrangements, activity scheduling, agendas, swag or gift procurement, and communication. • Coordinate involvement of additional internal or external stakeholders such as local team members or clients. • Gather post-event feedback to improve future events. • Contribute to People Operations initiatives as needs evolve across the organization. • Assist with candidate and stakeholder communications as needed across multiple time zones. • Help maintain accurate data and records in relevant systems or shared drives. • Support meeting preparation by organizing agendas, capturing notes, and coordinating follow-ups. • Maintain clear documentation and communication to ensure alignment across involved teams.