Diagnostica Stago

The ideal candidate for this position will be located in the Eastern or Central Time Zones in the Continental United States. Summary: Provides management and direction for the Field Support Group. Essential Duties & Responsibilities: - Staffs, directs, coaches and mentors a team of Technical / Field Support representatives - Actively collaborates with all departments especially with the Technical Support Group with a goal of continuous improvement - Responsible for the ERP applications related to service activities and processes ( ie: M3, RESCO, CRM) - Operates the department within established financial guidelines and ISO/FDA regulations. - Establishes and maintains a strong collaboration with Corporate to ensure consistent reporting within the KPI process and consistency of processes and SOPs for the benefit of the group. - Works with Regulatory/Quality Affairs to establish SOP's for the department, continuous quality improvement. - Sets policies and procedures for the short and long term operation of the department in line with overall company policies. - Member of the SNA Senior management team. - Plans and schedules levels of support according to product release schedules. - Responsible for the Hotline for all SNA. - Creates systems for responding to customer inquiries via telephone, online networks, and mail for hotline and second level support. - Responsible for complaint handling for FSG. - Assures integrity and consistency of the instrument install based by following proper implementation procedures of retrofits per manufacturer guidelines (TBs). - Handles customer issues when arise and regularly visits customer sites to improve customer satisfaction. - Manages service contracts process with special attention to PM execution - Advises upper management on product development issues arising from product problems identified through technical support calls with customers. - Monitors and manages FSG Team activities in order to meet or exceed Revenue, OPEX/CAPEX budgets. - Implements regular customer service surveys and takes necessary actions - Participate in internal and external audits. - Establishes pricing guidelines for service rates and contracts based on Company guidelines and approval of senior management Education and/or Experience: - Bachelor's degree from four-year college or university required; Advanced degree preferred; Minimum 7 to 10 years experience in the diagnostics area and 5+ years of management experience. - Valid driver's license. Valid passport. - Ability to travel domestically and internationally up to 40% of the time Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or other characteristics protected by law.

The ideal candidate for this position will be located in the Eastern or Central Time Zones in the Continental United States. The Director of Marketing is responsible for developing and executing the Stago North America (SNA) marketing strategy to drive brand awareness, customer engagement, and revenue growth across our portfolio of coagulation solutions to achieve commercial goals. This role combines strategic leadership with tactical execution and requires a deep understanding of the IVD industry, especially within the hospital laboratory and reference laboratory segments. The Director will work cross-functionally with Sales, Market Access, Field Service Engineering, Technical Support, Supply Chain, and Global Marketing to align strategies and drive market success. Essential Duties & Responsibilities: - Strategic & Product Marketing: - Develop and execute a comprehensive SNA marketing strategy aligned with corporate objectives and global initiatives. - Lead product positioning, messaging, and go-to-market strategy for new and existing Stago coagulation solutions. - Forecast market trends, customer demand, and revenue opportunities based on data-driven analysis. - Drive pricing strategies in collaboration with finance and sales teams, ensuring competitiveness and profitability. - Conduct market segmentation and sales analysis to identify target accounts, track performance, and perform gap analyses. - Translate market intelligence and customer feedback into actionable business strategies. - Voice of Customer & Customer Relationships: - Build and nurture relationships with key customers, KOLs, and laboratory stakeholders. - Lead structured Voice of Customer (VOC) initiatives to gather insights on unmet needs, product usage, and service expectations. - Leverage customer feedback to guide product development, marketing campaigns, and support initiatives. - Champion the customer perspective internally, ensuring our brand, communications, and offerings resonate with end users. - Customer Experience & Commercial Enablement: - Serve as a key driver of customer experience strategy, ensuring consistent, high-quality touchpoints across the customer journey. - Develop tools, training, and messaging to enable sales and service teams to deliver value-driven customer conversations. - Collaborate with the Director of Sales to align on sales objectives, messaging, and market opportunities. - Lead the Business & Data team to optimize business reviews, lead generation, customer segmentation, and commercial insights. - Competitive Intelligence & Market Analysis: - Lead ongoing analysis of market dynamics, competitor activity, and regulatory trends impacting the IVD and coagulation space. - Provide internal stakeholders with actionable intelligence and recommendations based on competitive analysis. - Monitor win/loss trends and identify emerging threats or opportunities in the market. - Event Planning & Marcom: - Lead planning and execution for the annual National Sales Meeting, including agenda development, content creation, and logistics. - Oversee the company’s presence at national tradeshows, conferences, and customer-facing events. - Direct all internal and external marketing communications, including email campaigns, digital marketing, advertising, PR, and brand messaging. - Team Leadership & Cross-Functional Collaboration: - Manage and mentor the Business & Data team, ensuring alignment on analytics, CRM, forecasting, and commercial reporting to support strategic decisions. - Foster a collaborative, high-performing marketing function that combines operational excellence with innovative thinking. - Coach and develop team members to think strategically, take ownership, and translate data and insights into impactful ideas and campaigns. - Create a culture that encourages curiosity, creativity, and continuous improvement, empowering employees to bring bold, customer-centered concepts to life. - Collaborate with cross-functional teams including Sales, Market Access, Quality, Supply Chain, Finance, all Service teams, Training and Global teams. - Leads and manages special related projects in line with Corporate strategy or more local approaches. - Promotes cross functional teamwork representing the marketing department to streamline processes and enhance efficiencies related to the sales process. Education & Requirements: - Bachelor's degree (B. A.) from four-year college or university required; and 8-10 years related experience; minimum 6 years of management or product management experience required. MBA preferred. - Proficient with Microsoft suite of products; CRM systems (e.g., Salesforce or Microsoft Dynamics), business analytics platform (e.g., PowerBI), and customer survey platforms (e.g., Qualtrics). - Valid drivers license. - Demonstrated success in product marketing, pricing strategy, market analysis, and competitive intelligence. - Strong commercial acumen with experience working closely with sales leadership to drive performance. - Exceptional communication, leadership, and relationship-building skills. - Experience leading cross-functional teams and managing external vendors and agencies. - Ability to write professional, compelling reports and correspondence. - Strong analytical skills with the ability to interpret complex data, uncover insights, and translate them into actionable strategies. - Excellent persuasion skills, with the ability to influence cross-functional teams and inspire alignment around shared goals. - Proven ability to lead, mentor, and develop team members into strategic thinkers who deliver results. - Up to 50% travel. Ability to travel internationally. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job requires the individual to be fully vaccinated against COVID-19, absent a legally required accommodation, as determined by customer requirements. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

Ideal candidates for this role will be located in the Maryland, Delaware, Virgina, North Carolina, or West Virginia area. The Health System Executive will drive capital sales in the hospital sector by strategically prospecting and generating leads, including cold calling competitive accounts. They will possess a comprehensive understanding of Stago instrumentation and stay informed about industry trends and competitors. Building and maintaining relationships with key stakeholders in hospitals, the candidate will tailor solutions to unique client needs and conduct compelling sales presentations. Responsibilities also include preparing detailed proposals, negotiating terms, and achieving revenue targets. Overall, the candidate will play a crucial role in driving sales growth and market success for Stago in the medical equipment sector. Essential Duties & Responsibilities: - Prospecting and lead generation: identify potential clients within the hospital sector. Generate leads through market research, networking, and targeted outreach. In-person cold call competitive accounts. - Product Knowledge: develop a thorough understanding of Stago capital solutions. Be able to complete on-site demos to key stakeholders with in IDNs and Hospitals. Stay informed about industry trends, competitors, and technological advancements. - Client Relationship Management: cultivate and maintain relationships with key stakeholders in hospitals through face-to-face meetings. Understand the unique needs of each client and tailor solutions accordingly. - Sales Presentations: conduct compelling and informative presentations and demos to showcase the benefits of Stago product line. Address client inquiries and concerns with professionalism and product knowledge. Coordinate and attend area demo days, road shows, and side-by-side evaluations. - Investigates and resolves customer challenges to ensure exceptional customer service. - Proposal Development: prepare detailed proposals that outline the value proposition and return on investment for the client. Collaborate with internal teams to ensure accurate and comprehensive proposals. - Negotiation and Closing: effectively negotiate terms and conditions to secure profitable deals. Close sales and achieve revenue and instrument targets within specified time lines. - Work with assigned Area Business Manager and team to manage local IDNs. - Develops and maintains relationships with purchasing contacts. - Submit weekly and monthly reports as defined by sales management. - Operate within defined budgets and strictly within accordance with Corporate policies and procedures. - Strictly adhere to the policies and procedures within the Stago Code of Conduct and the Sunshine Act. - Responsible for exploring customer needs for Point of Care testing in coagulation at each sales call, noting in CRM details of current Point of Care testing vendor, and informing the appropriate STAGO Group affiliate of any immediate needs uncovered. - Advances Stago’s Value Proposition with customers across assigned territory - Manages a database of partners, setting up meetings and facilitating relationships through Stago’s Customer Relationship Management (CRM) system. - Effectively manage special projects as assigned. - Provide feedback on market trends, competitor activities, and customer needs. Collaborate with marketing team to enhance product positioning and sales strategies. Education & Requirements: - Bachelor’s degree in business, healthcare administration, science or a related field with 2-3 years clinical sales experience, 3-5 years technical field experience, or 5-7 years of clinical laboratory experience required. -OR- Bachelor’s degree in business, healthcare administration, science, or a related field and 1+ years of Stago experience in a customer-facing role. -OR- High school diploma with proven track record of 7-10 years in complex sales within the healthcare sector. - Project management experience a plus. Capital sales experience preferred. - Advanced computer skills, including analytical and database software (Excel, BI) and presentation programs. - Drivers license required. - Ability to read and interpret documents such as safety rules, operating and maintenance instructions ,and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. - Up to 80% travel including overnight travel. Ability to travel internationally required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job requires the individual to be fully vaccinated against COVID-19, absent a legally required accommodation, as determined by customer requirements. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

Strategic Sales is a core responsibility, where you'll develop and execute comprehensive strategies to exceed revenue targets for intricate healthcare solutions. Collaboration with internal teams is key, ensuring successful delivery of solutions to national accounts. Your leadership extends to Contract Negotiation, RFP submission process, overseeing compliance, and using data-driven insights for growth opportunities. Regular reporting to senior management on partnership activities and performance. The ideal candidate for this position will be located in the Continental United States. Essential Duties & Responsibilities - National Accounts Relationship Management: Foster and sustain enduring relationships with key decision-makers and influential stakeholders within national accounts, including Government, Group Purchasing Organizations (GPOs), and Reference Labs. Conduct regular business and partnership reviews on a quarterly or bi-annual basis, depending on the specific account. In-person relationship building, and management will necessitate significant travel. - Act as the project manager for their assigned GPOs, Reference Labs or Government accounts; - Strategic Sales: Develop and execute comprehensive sales strategies to not only meet but exceed revenue targets for intricate healthcare solutions - Interdepartmental Collaboration: Collaborate with internal teams, including Sales, Marketing, Services, Legal and support teams, ensuring the successful delivery of solutions and services to national accounts. - Contract Negotiation: Take the lead in negotiations, ensuring that agreements are mutually beneficial and aligned with business objectives and partnership strategy. Oversee contract compliance and follow-up. - Data-Driven Decision Making: Utilize data-driven insights to identify growth opportunities, assess market penetration, and predict sales performance - Reporting: Regularly provide senior management with comprehensive reports and updates on partnership activities - Operate within defined budgets and strictly within accordance with corporate policies and procedures. - Strictly adhere to the policies and procedures within the Stago Code of Conduct and the Sunshine Act - Responsible for exploring customer needs for Point of Care testing in coagulation at each sales call, noting in CRM details of current Point of Care testing vendor, and informing the appropriate STAGO Group affiliate of any immediate needs uncovered - Quarterly in-person visits to the Stago headquarters in Parsippany, NJ for business reviews, planning sessions, etc. - Advances Stago’s Value Proposition with customers across assigned territory - Manages a database of partners, setting up meetings and facilitating relationships through Stago’s Customer Relationship Management (CRM) system. - Effectively manage special projects as assigned. - Provide feedback on market trends, competitor activities, and customer needs. - Collaborate with marketing team to enhance product positioning and sales strategies. - Exceptional negotiation and communication skills Education & Requirements - Bachelor’s degree in business, Healthcare Administration, or a related field with proven track record of 5+ years in complex sales within the healthcare sector, with an emphasis on IDN accounts, GPOs, or National Reference Labs. Sales management and project management experience a plus. Must have a deep understanding of healthcare delivery systems, payer models, and industry regulations. - Must have advanced computer skills, including analytical and database software (Excel, BI) and presentation programs. Knowledge and utilization of Definitive Healthcare is beneficial. - Drivers license required. Must have the ability to travel internationally. - Up to 80% travel including overnight travel. Ability to travel internationally required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job requires the individual to be fully vaccinated against COVID-19, absent a legally required accommodation, as determined by customer requirements. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

Ideal candidates will be located in the North Florida/South Georgia area. Essential Duties & Responsibilities: Implementation & Validation • Support customers through method verification and correlation studies (precision, accuracy, reportable range) per CLSI standards. • Participate in site readiness assessments, installation coordination, validation planning, and customer implementation meetings. • Perform lot conversions and reagent changeovers per contract commitments, both on-site and remote, leveraging middleware accreditation tools wherever possible. Training & Change Enablement • Deliver on-site, supplemental operator training for users at all competency levels (super users, bench techs, supervisors). • Promote adoption of Stago’s digital training tools to scale learning post-go-live. • Deliver on-site or remote product trainings or learning opportunities such as Lunch & Learns independently or in collaboration with cross-functional teams to help customers understand testing best practices, guideline changes, patient care benefits of test expansion opportunities, product functionality, etc. Clinical & Workflow Expertise • Provide subject-matter expertise on hemostasis testing, including workflow design, reflex logic, QC approach, and best-practice utilization of Stago assays (PT/INR, aPTT, Anti-Xa, D-Dimer, fibrinogen, Lupus Anticoagulants, and other specialty assays). • Support customers in understanding assay principles, performance characteristics, and practical interpretation considerations as an applications ? resource, not as a substitute for the medical judgment of the laboratory’s medical director or pathologist. • Guide laboratories on aligning their workflows with industry standards and Stago best practices while respecting each institution’s established medical governance and clinical decision authority. • Apply data-driven insights from reagent utilization, QC trends, and error codes to make suggestions for customers to improve their performance or workflow. Troubleshooting • Support & Troubleshooting: Provide on-site and remote application support for Stago systems, diagnosing and resolving issues efficiently to minimize downtime or testing disruptions. • Timely Response & Resolution: Prioritize service requests, manage workload effectively, and ensure that customer concerns are addressed promptly and thoroughly. • Continuous Follow-Through: Provide ongoing updates and consistent communication with customers and manager until full resolution of their issues, ensuring they feel supported throughout the process. • Escalate all open or reoccurring issues in a timely manner for prompt resolution. Regulatory & Quality Assurance • Provide supportive guidance to customers on CAP/CLIA/IQCP documentation and compliance practices. • Continuously monitor changes in industry guidelines (e.g., CAP checklist updates, CLIA revisions, CLSI guideline updates, ISTH guidelines) and proactively incorporate these into training, verification templates, and customer guidance in collaboration with the Training department and Scientific Affairs. • Communicate relevant compliance updates to customers in a clear, actionable way to help them stay inspection-ready and aligned with best practices. • Provide customers only the most current CLSI-based SOPs as developed by the organization. • Follow all internal SOPs Connectivity & Middleware Integration • Partner with internal and customer stakeholders to implement LIS interfaces, flags, and auto-verification rules. • Support rule performance and minimize TAT, reruns, and manual interventions. • Actively use and promote Stago digital tools and middleware solutions for accreditation, automation, and data integrity. Customer Success & Commercial Partnership • Monitor reagent consumption, QC performance, maintenance patterns, and service interactions collaboratively with your Customer Care Team to proactively identify improvement opportunities and prevent issues before they escalate. • Proactively visit customers to ensure they are operating in alignment with Stago best practices, following proper workflows, and using products according to Stago requirements. Provide supportive coaching, refresher training, and corrective guidance to elevate performance and reduce avoidable errors. • Support sales business reviews as requested to support a comprehensive overview of the business and actionable plans to enhance customer utilization and satisfaction. • Support Sales and Marketing in pre-sale demos, workshops, and reference site visits, ensuring technical alignment and clinical credibility. • Capture nuanced customer feedback (workflow challenges, assay needs, vial size preferences) to inform future product design and launches. • Customer-Centric Service: Foster strong relationships with customers by actively listening, clearly communicating, and maintaining professionalism throughout all interactions. • Collaboration & Reporting: Work closely with internal teams, including field service, sales, the hotline, and product management, to share insights and improve service strategies. Maintain CRM data so it is current, contacts should be reviewed each time you go into the account. Any changes to account name, address or instrumentation you must complete the proper paperwork and submit to Sales Admin. Drive high level customer satisfaction through the successful completion of customer-facing duties and responsibilities. Foster teamwork by supporting all necessary Stago departments in the goal of improving internal cooperation and customer satisfaction. Furnishes leads to the Sales Team based upon technical calls and interactions with existing client base to expand current testing menu or upgrade instruments. Special projects/tasks as assigned by Manager or Director. Education and/or Experience: - Bachelor's degree in related field from four-year college or university or equivalent required. - MT(ASCP) Certification or equivalent strongly preferred. - Minimum of 3 years experience as a medical technologist with coag exposure; prefer experience with Stago products or 3 years in an IVD applications specialist role. - Current driver's license is mandatory. Passport preferred. - More than 80% travel based on territory and company needs, including overnight stays and air travel, sometimes on short notice. - Strong understanding of QC/Westgard rules, CLSI validation protocols, IQCP, and regulatory requirements. - Familiar with the Microsoft Windows Office Suite Applications, especially Excel. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job requires the individual to be fully vaccinated against COVID-19, absent a legally required accommodation, as determined by customer requirements. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.