Role Description We’re looking for personable, detail-oriented professionals who thrive in a fast-paced, customer-first environment and are motivated by helping others succeed. As an Inbound Sales Representative, you'll be the voice of Custom Ink—helping customers design and order products they love while also identifying new opportunities for future engagement. - Converting inbound inquiries into successful sales through digital and phone channels - Advising customers on product selection, design tools, pricing, and turnaround options - Using insight and discovery to qualify leads and forward them to other sales channels (e.g., Mid-Market, Account Management, Pro Teams) - Delivering exceptional experiences that reflect our commitment to quality and connection - Navigating customer challenges with patience and professionalism - Collaborating with peers, managers, and cross-functional partners to improve workflow and service Qualifications - 1-2 years of sales or customer-facing experience - Effective communicators in both writing and conversation - Curious and adaptable, able to learn quickly and pivot with grace - Self-motivated and goal-driven, with a knack for converting interest into action - Comfortable with technology, chat tools, and CRM platforms - Skilled at balancing empathy with results—delivering both service and sales - Excited to contribute to a values-driven, people-focused brand Requirements - Minimal travel; will be determined by business needs and may include occasional trips for key meetings, collaboration opportunities, or area-connected events - None physical requirements/demands Benefits - Generous Paid Time Off: Recharge with flexible paid time off policies and major paid holidays - Comprehensive Health Coverage: Complete Medical, Dental, and Vision coverage at a low cost through a PPO or HDHP plan to support your and your family’s well-being - Employee Wellness: Access to virtual medical consultations through MDLIVE, and mental health services through some of our preferred partners - Family-Friendly Benefits: Up to 14 weeks of fully paid parental leave for birthing parents (6 weeks STD + 8 weeks of parental leave) and 8 weeks of fully paid parental leave for non-birthing parents, adoption assistance, pet insurance, caregiver leave, and fertility benefits - Financial Wellness: Build for the future with our 401(k) plan featuring company matching, employer HSA contributions for eligible plans, Life & AD&D insurance, flexible spending account options, and resources to help you manage life’s financial moments - Professional Development: Grow your career with access to training programs, certifications, and tuition assistance