CrunchTime

• Develop marketing and campaign designs that resonate with a B2B audience and align with project objectives • Lead the creation of complex visual concepts and strategies, such as marketecture, process diagrams, and executive keynote presentations • Design and maintain visual consistency across all platforms including websites, social media, promotional campaign assets, and sales collateral • Create and oversee the production of both print and digital materials including brochures, white papers, case studies, presentations, infographics, and digital ads • Ensure that all design outputs adhere to the company’s brand guidelines • Evolve and refine the visual identity of the company • Develop and maintain a library of visual assets • Work closely with the marketing team to translate campaign ideas into engaging visual content • Support the sales team by designing custom presentations and proposal templates • Collaborate with the people ops team to enhance the employee experience through employer branding • Manage multiple design projects simultaneously, ensuring timely delivery while maintaining high standards of quality • Maintain organized files and project documentation for easy access and future reference • Collaborate with the web developer to implement design updates for the website

• Cultivate Strategic Alliances: Proactively grow and nurture relationships with partners and resellers, identifying new sales opportunities to extend our market reach. • Enable Channel Success: Support our partners in retaining existing end-user relationships and pursuing new business through dedicated mentorship and resource sharing. • Drive Brand Momentum: Promote and market our unified suite of products and services, ensuring partners are aligned with the latest company initiatives. • Represent the Brand: Showcase our innovation by attending trade shows, seminars, product launches, and other high-profile industry events to "Make an Impact." • Cross-Functional Collaboration: Act as the primary liaison between partners and internal teams—including Sales, Support, Operations, and Accounting—to "Succeed Together."

• Senior database administrator will be working as part of the DBA team on providing a stable, scalable and well-performing database platform to our internal and external customers. • Responsible for day-to-day operations of database platform, performance tuning, issue troubleshooting • Responsible for Crunchtime application management operations, such as provisioning, decommissioning, patching, upgrades, etc. • Participate in the on-call rotation and act as escalation and source of knowledge for more junior DBAs • Participate in scheduled maintenance work, database patching, upgrades, etc. • Provide database expertise to development, support and other Crunchtime teams

• Manage assigned customer accounts, handling cash application and collections inquiries via email, ticketing system, and phone. • Execute collections outreach in accordance with established policies to ensure timely payment of outstanding invoices • Process and apply customer payments accurately and efficiently (cash application) • Partner with customers to resolve past-due balances • Investigate and escalate billing discrepancies and customer disputes related to overdue invoices • Maintain accurate and up-to-date account records in billing and accounting systems • Collaborate with internal teams (Billing, Sales, Customer Success) to resolve account issues and improve collections outcomes

Role Description As a Customer Support Analyst, you will be a key part of making sure that we can keep delivering high-quality support to our customers. You will be able to explore new technology and develop processes to help other team members, grow within our company and make a huge impact from day one. What you’ll do as a Technical Customer Support Analyst - Help customers solve problems in the CrunchTime platform - Use internal tools to troubleshoot trouble tickets - Analyze data discrepancies between multiple tools to confirm accuracy based on customer inquiries and reassure the customer that data displayed is accurate - Collaborate with a global team to deliver the ultimate customer experience - Support Sales/Success teams with account management and technical support - Be a voice of the customer, helping our product and engineering teams better understand our customers' needs - Sympathize with the customer’s situation and take pride in finding them a resolution on tickets submitted Qualifications - 1-2 years of remote application support experience - 2-4 years of customer-facing experience in any industry, but hospitality industry is preferable - Excellent interpersonal and communication skills (written and verbal) - Bachelors Degree - Able to work in a fast-paced environment with multiple competing priorities - Ability to prioritize tasks independently based on understanding business impact for the customer - Some SQL knowledge and ability to write/execute multi-table queries - Prior experience with POS systems i.e. Toast, Aloha, Brink and/or Simphony Benefits - Great mission-driven team members from diverse backgrounds with a strong company culture - Competitive pay - Flexible PTO - Paid company holidays - Yearly team off-sites - Medical, dental, and vision benefits (FSA, HSA & HRA options) - Basic & Voluntary Life Insurance - 401k employer match - Wellness benefits - Commuter benefits - Work in an open environment on solutions that are reshaping the way businesses operate - Fun team events - Ability to have a big impact - 10 weeks of paid parental leave - Fitness reimbursement - Learning & development funds Essential Physical & Mental Requirements - Prolonged periods of sitting at a desk - Prolonged periods of typing and working at a computer - Ability to listen and speak over the phone or Zoom calls - High level of mental concentration and focus Compensation The annual base compensation range for this position is $65,000 - $75,000. The reasonably estimated total cash compensation (base + variable) range for this full-time position will be $69,875 - $80,625. Actual compensation is based on factors unique to each candidate, including, but not limited to, job-related skills, qualifications, education, experience, and location. Accessibility Accommodation Statement Crunchtime complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact recruiting@crunchtime.com. Equal Employment Opportunity Statement At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic. We have an inclusive and diverse workplace where every team member is respected and valued.

International Business Development Representative Manager Hybrid, UK International Business Development Representative Manager About the Role The Business Development team is responsible for driving pipeline growth that ultimately drive revenue across both net new prospects and current customers. We take a value oriented approach to working with our prospects ensuring we are driving interest across the entire suite of Crunchtime products. As the Business Development Representative Manager, you will lead a team of Business Development Representatives to set introductory meetings and develop sales opportunities. Reporting directly to the VP of Sales, you will be collaborating with other business leaders to execute against the identified strategy and deliver results against the stated goals. As a leader, you will also be responsible for the coaching and development of your team. Responsibilities: - Own and architect business development internationally in the UK, Europe, GCC, APAC regions with the opportunity to expand scope into additional regions and layers of leadership - Oversee a team of 5-6 (BDRs) to prospect, develop, and qualify leads resulting in high-quality opportunities - Navigate diverse international markets with different buyer behaviors, sales cycles, and cultural nuances - Facilitate a culture of performance, accountability, and collaboration within the BDR team - Coach, develop and promote the next generation of Crunchtime sales reps & leaders - Manage and achieve KPIs, quotas, and goals - Partner cross-functionally to improve lead quality and conversion + identify funnel inefficiencies across regions - Provide detailed reporting on team’s activities and performance as well as accurate forecasts to leadership - Work directly with the Director of Global Business Development to shape strategy and execution across regions - Collaborate with leadership to identify and launch initiatives to drive both new business development growth and operational excellence - Work with marketing to drive new inbound business through campaigns and content - Responsible for recruiting, hiring, and training new BDRs in our International regions Required Skills and Abilities: - 1+ years of business development leadership experience in B2B SaaS (bonus if restaurant SaaS experience) - Understanding of outbound sales prospecting - Experience hiring, on-boarding, and training BDRs - A passion for coaching and developing others - Operational experience including defining process and territories - Excellent written, oral communication and leadership skills - Experience creating sales assets including scripts, battle cards, and objection handling material - Ability to review KPI data to identify trends in execution and to create action plans if necessary - Understanding of Salesforce reports and dashboards - Self-starter who enjoys working in a fast-paced, collaborative, and innovative high-growth environment Preferred Skills: - Data oriented mindset, someone who is very comfortable looking at data to drive decisions - Experience working with solutions like Outreach, Gong, LinkedIn Sales Navigator and Highspot - Successful track record of leading BDR teams to exceed their goals - Experience working closely with the Marketing org to manage the lead hand-off process between Marketing and Sales Essential Physical & Mental Requirements: - Prolonged periods of sitting at a desk - Prolonged periods of typing and working at a computer - Ability to listen and speak over the phone or Zoom calls - High level of mental concentration and focus Other Responsibilities: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Financial & Future Planning - Pension Scheme: Workplace pension with 5% employer matching via auto-enrollment. - L&D Stipend: $1100 GBP annual professional development budget. Health & Wellbeing - Sick Pay: Up to 5 working days of fully paid sick leave may be self-certified. After this period, Statutory Sick Pay (SSP) will apply in accordance with local regulations. - Medical, Income Replacement & Life Insurance: Comprehensive private healthcare, income replacement, and death-in-service coverage. - Dental Insurance: Fully subsidized dental care. - Gym Allowance: $20 GBP monthly wellness credit. Family & Flexibility - Parental Leave: We offer an enhanced parental leave package of 10 weeks fully paid for employees with at least six months of service. From Day One, all employees are entitled to statutory leave and pay in accordance with UK government requirements. - Time Off: 28 days inclusive of Bank Holidays - Working Norms & Collaboration: At Crunchtime, we believe collaboration is the heartbeat of our success. To foster team cohesion and ensure local brand representation, our standard working model is hybrid, with an expectation of being in-office at least three days per month. This presence is vital for the cross-functional partnership and creative energy that drive our UK operations. In accordance with the Employment Rights Act 2025, all employees have the statutory right to request flexible working arrangements from Day One. We are committed to discussing individual needs alongside the collaborative requirements of each mission. Right to Work: This role is based in the UK. All successful candidates must have the legal right to work in the UK prior to commencement. Crunchtime does not offer visa sponsorship for this position.

• Partner with Mid Market Account Executives to understand customers needs and requirements, and develop a strategy to position Crunchtime’s solutions to meet those needs • Prepare and deliver technical presentations tailored to the business needs and goals of existing and prospective customers • Provide a deep level of product knowledge and skillfully answer technical and functional product questions as part of the sales cycle • Deliver tailored solution demonstrations geared towards the prospects current pain and future state value • Lead technical discussions around enterprise architecture including integration strategies • Work closely and collaborate with cross-functional teams including sales, product management, marketing, and customer success • Prepare and communicate responses to RFPs • Support Marketing events including webinars, conferences and trade shows

Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime’s software is used today in over 150,000 locations across 100+ countries by the world’s top restaurant and foodservice operators. Customers including Chipotle, Culver’s, Domino’s, Dunkin’, Five Guys and P.F. Chang’s rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits. About the role Crunchtime is looking for a highly motivated Data Engineer to join our Connex product development team. The Connex team creates bi-directional real-time integration to every POS that our customers deploy. The ideal candidate is someone who enjoys integration, continual learning, and a fast-paced development environment. If you possess a drive for excellence, thrive in a fast-paced environment, and desire to be part of a team that is dedicated to being an industry leader, then we want to hear from you. What you’ll do as a Data Engineer - Own the planning, estimation, and delivery of data engineering tasks and projects, partnering with project management to track progress, milestones, and risks. - Design and implement scalable data pipeline solutions by analyzing customer data, identifying patterns, and performing data profiling to reverse engineer schemas and APIs. - Build, optimize, and maintain high-performance data pipelines, delivery networks, and bi-directional data integrations between customers and partners. - Ensure data reliability and quality through robust development of automated unit, integration, and regression tests. - Troubleshoot complex data and integration issues, providing escalated technical support and driving root cause resolution. - Collaborate cross-functionally to deliver integration solutions, and provide technical guidance, training, and documentation to internal teams and stakeholders. - Monitor data pipeline health, proactively identify performance or reliability issues, and implement improvements to ensure system stability. - Contribute to best practices in data engineering, including code quality, testing standards, and scalable architecture. What we’re looking for - 3+ years of professional experience in data engineering or software development with strong proficiency in SQL and Python. - Strong analytical and problem-solving skills with attention to detail and ability to work with complex datasets. - Experience designing and building scalable ETL/ELT pipelines, including working with APIs and handling structured and semi-structured data. - Solid understanding of data structures, algorithms, and data modeling concepts. - Experience with data validation, testing strategies (manual and automated), and ensuring data quality. - Strong communication and interpersonal skills, with the ability to work across teams and explain technical concepts clearly. - Ability to take ownership of tasks end-to-end, manage priorities, and deliver in a fast-paced environment. - Experience optimizing data pipelines for performance, scalability, and reliability. What you’ll get - Great mission-driven team members from diverse backgrounds with a strong company culture - Competitive pay - Unlimited PTO - Paid company holidays - Yearly team off-sites - International travel opportunities - Medical, dental, and vision benefits (FSA, HSA & HRA options) - Basic & Voluntary Life Insurance - 401k employer match - Wellness benefits (Headspace, OneMedical, Omada, Ginger.io, Gympass, Carrot) - Commuter benefits - Work in an open environment on solutions that are reshaping the way businesses operate - Fun team events - Ability to have a big impact - 10 weeks of paid parental leave - Fitness reimbursement - Learning & development funds Compensation: The annual base compensation range for this position is $75,000 - $105,000. The reasonably estimated total cash compensation (base + variable) range for this full-time position will be $80,625 - $112,875. Actual compensation is based on factors unique to each candidate, including, but not limited to: job-related skills, qualifications, education, experience, and location. Crunchtime has a location-based compensation system, so someone doing the same job in a different city might have a different pay range. Accessibility Accommodation Statement Crunchtime complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact recruiting@crunchtime.com. Equal Employment Opportunity Statement At Crunchtime, we are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic. We have an inclusive and diverse workplace where every team member is respected and valued. As a global software development company, we believe that our diverse employee population enriches our work environment. Join us in our mission to provide the best software solutions to the food industry. We encourage you to apply regardless of your background or experience; even if you don’t meet all the qualifications, because we believe unique experiences and perspectives make us a stronger team.

• Own the planning, estimation, and delivery of data engineering tasks and projects, partnering with project management to track progress, milestones, and risks. • Design and implement scalable data pipeline solutions by analyzing customer data, identifying patterns, and performing data profiling to reverse engineer schemas and APIs. • Build, optimize, and maintain high-performance data pipelines, delivery networks, and bi-directional data integrations between customers and partners. • Ensure data reliability and quality through robust development of automated unit, integration, and regression tests. • Troubleshoot complex data and integration issues, providing escalated technical support and driving root cause resolution. • Collaborate cross-functionally to deliver integration solutions, and provide technical guidance, training, and documentation to internal teams and stakeholders. • Monitor data pipeline health, proactively identify performance or reliability issues, and implement improvements to ensure system stability. • Contribute to best practices in data engineering, including code quality, testing standards, and scalable architecture.

• Create ADRs, RFCs, and other supporting documents to ensure technical decisions are well-considered, clear, and recorded so we have context and trust in what we’re doing • Provide software designs and features that support a highly scalable and highly dynamic configuration-driven integration solution • Lead system performance improvements and operation cost management • Provide escalated technical support • Provide software automation process for health monitoring and trigger timely resolution • Work in an agile environment, scoping work to enable tight feedback loops on what’s working and what’s not • Collaborate with Product Managers, Designers, and Eng Managers on plans for iterative improvements • Maximize long-term velocity and minimize risk by using and educating on TDD, CI and other DevOps best practices