Coreforce

Role Description We are hiring a Senior Product Owner to own the platform and integrations surface of our CAD, RMS, and JMS portfolio, with particular emphasis on National Incident-Based Reporting System (NIBRS) compliance. This role is cross-cutting: rather than owning a single application, you will be responsible for the shared capabilities that connect our products to one another, to state and national law enforcement networks, to state-level incident-reporting programs, to the FBI's NIBRS submission requirements, and to the broader public safety ecosystem. You will operate as a senior individual contributor reporting to the Director of Product Management. You will own the backlog for your area end to end, partner directly with engineering, UX, sales, implementation, and customer agencies, and contribute materially to the roadmap and competitive positioning of the division's portfolio. Key Responsibilities - Backlog Ownership & Agile Delivery - Own the backlog for platform and integration capabilities across CAD, RMS, and JMS. - Write clear, testable user stories and acceptance criteria grounded in officer, dispatcher, and corrections workflows. - Lead Agile ceremonies for your teams. - Make trade-off decisions in the moment and communicate those decisions clearly to stakeholders. - Track and communicate delivery against committed dates. - NIBRS & Incident Reporting Compliance - Own NIBRS as a product surface. - Maintain deep working knowledge of the FBI UCR Program's NIBRS specification. - Own state-level incident reporting requirements alongside federal NIBRS. - Partner with state UCR/SIBRS program offices as needed. - Support agency-level NIBRS certification. - Anticipate the roadmap by tracking FBI CJIS Division communications. - Customer & Agency Discovery - Conduct discovery directly with law enforcement, dispatch, and corrections customers. - Translate operational realities into product requirements. - Build a durable feedback loop with implementation, support, and customer success. - Launch Readiness & Customer Rollout - Own feature-flag strategy for your area. - Define launch readiness for each customer-visible capability. - Own the external rollout narrative in partnership with marketing, customer success, and sales. - Partner with sales and pre-sales to support deals. - AI-Assisted Product Development - Use AI tooling fluently as part of your day-to-day product work. - Shorten the discovery-to-validation loop by building lightweight POCs. - Apply judgment when using AI. - Competitive Analysis & Roadmap Input - Maintain current intelligence on competing platforms. - Contribute to portfolio strategy on packaging, pricing inputs, and differentiation. Qualifications - 5+ years of product ownership or product management experience in B2B SaaS. - Working knowledge of NIBRS and at least one state-level incident-reporting program. - Demonstrated ownership of a backlog across multiple release cycles. - Hands-on fluency with AI tools for product work. - Strong written and verbal communication skills. - Comfort operating in a hybrid Agile environment. - Willingness and ability to travel occasionally (approximately 5-10%). - Ability to pass a background check sufficient to work with CJIS-regulated data. Strongly Preferred Qualifications - Deep NIBRS and state-program experience. - CI/CD and continuous delivery experience. - CJIS / FedRAMP / StateRAMP / GovRAMP experience. - Integrations and API product experience. - Legacy-to-SaaS migration experience. - UX partnership sensibility. Success Metrics - First 12 Months - First 90 days: Developed a working understanding of the CAD, RMS, and JMS portfolios. - 6 months: Delivered at least one meaningful platform or integration release. - 12 months: Recognized across the division as the authoritative owner of the platform, integrations, and NIBRS compliance surface. Benefits - A senior seat at the table in a division undergoing active strategic investment. - Work that matters: the software you own will be used by officers, dispatchers, and corrections staff. - A defined Product Owner career track with growth in scope, influence, and compensation over time. - Competitive base salary, performance-based incentive compensation, comprehensive benefits, and remote-first flexibility.

Role Description Join Coreforce and use your customer success skills to support innovative technology that strengthens communities. Responsibilities - Develop features across a React/TypeScript frontend and Go backend serving realtime dispatch operations - Build and optimize WebSocket-driven systems that track units, calls, and incidents as they happen - Work with GIS integrations—map layers, real-time graphics, location-based workflows - Improve performance in a complex frontend with significant state management requirements - Extend multi-tenant architecture serving agencies with varying permission and data isolation needs - Debug and resolve issues in production systems that operate 24/7/365 - Collaborate with Product, Implementation, and Operations teams to deliver on agency commitments Qualifications - 7+ years of software engineering experience - React + TypeScript in production at scale - Backend development in Go or a similar compiled language - State management expertise—you've worked with Redux or equivalent in complex applications - Comfort with mature codebases—you can navigate, improve, and ship in systems you didn't build - Production debugging skills—you've been paged off-hours and fixed forward - AWS experience in production environments - AI/LLM fluency—you actively use AI tools to accelerate your work and generate production-ready code Preferred Qualifications - Real-time systems (WebSockets, event-driven architectures, push systems) - GIS or mapping libraries (ESRI, Mapbox, Leaflet) - Multi-tenant SaaS architecture patterns - Public safety, healthcare, or government/compliance-heavy domains - CJIS, FedRAMP, or SOC 2 environments Benefits - 15 PTO days + floating holiday - Competitive benefits: medical, dental, vision, 401(k). We provide 401(k) matching per the terms of the 401(k) plan. - Annual bonus and tuition reimbursement - Career growth in a fast-growing, mission-driven company - Collaborative, purpose-driven culture

Role Description Join Coreforce and use your customer success skills to support innovative technology that strengthens communities. - Establish and implement short and long-range goals, objectives, policies, and operating procedures consistent with Coreforce’s strategic business plan. - Play a hands-on, direct role in driving client satisfaction through enhanced interactions, including leading meetings and helping to close renewal and upsell deals. - Recruit, hire, and manage a high-performing Account Management, Client Specialist, and Client Experience team. - Conduct performance evaluations, provide feedback, and manage terminations in accordance with company policies and legal regulations. - Develop the strategy and priorities across the client base. - Understand and drive a solution of sales methodology to the client base. - Clearly articulate and differentiate our value proposition to executive decision-makers. - Ability to craft solutions that meet business goals based on client interaction. - Analyze technical support issues, client feedback, and recommend new strategies to drive higher satisfaction. - Understand the product in depth and communicate product differentiation to the client base. - Capability to create and take advantage of self-generated opportunities. - Collaborate with internal departments (sales, marketing, product management, and engineering) to ensure that campaigns align with product launches and client needs. - Research, plan, and incorporate insightful talking points for potential business development opportunities within the geographical region. - Build trust and cultivate solid relationships with clients to drive client satisfaction. - Be a player/coach with an annual quota target of renewal and upsell bookings for assigned regions. - Perform industry and market research to understand what our client base has interests and desires. - Review current strategies and go-to-market plans for weaknesses and develop solutions within budget constraints. - Travel and attend trade-related events throughout the year, as needed. - Travel and attend customer meetings as needed. - Brainstorm fresh ideas with senior management. - Perform other related duties assigned by management. Qualifications - Bachelor’s Degree in Business Administration or a related field or equivalent experience is required. - Solid track record of delivering long-term renewal contract bookings that lead to profitable revenue growth. - Knowledge of sales-related business practices. - Proficient with sales-related software programs, such as HubSpot or Salesforce. - Proficient with support-related software programs, such as Zendesk. - Demonstrate a history of building successful client satisfaction-focused teams. - Effective communication skills and adaptable communication style for interacting with team members, upper management, and clients. - Time management and organizational skills to plan and execute both large and small renewal, add-on and upsell sales campaigns and initiatives. - Strong leadership and consensus-building skills to motivate team members and manage conflict. - Track record and capability of evaluating and subsequently growing client satisfaction teams from initial hire to a national organization. - Proven ability to perform in high-visibility, high-growth environments. - Must be a team player, give and take constructive feedback. - Excellent interpersonal and collaboration skills. - Strong communication and presentation skills. - Creative, energetic, and self-driven. - Must be able to adapt to change and willing to take on new challenges, ready to roll up their sleeves and do whatever it takes to get the job done. - Must be highly organized with outstanding time management skills. - Significant travel as needed and required. - Maintain high levels of client satisfaction. - Consistently achieve monthly team goals (renewal percentages and growth attainment). Benefits - 15 PTO days + floating holiday. - Competitive benefits: medical, dental, vision, 401(k). We provide 401(k) matching per the terms of the 401(k) plan. - Annual bonus and tuition reimbursement. - Career growth in a fast-growing, mission-driven company. - Collaborative, purpose-driven culture.

Role Description Join Coreforce and use your customer success skills to support innovative technology that strengthens communities. Responsibilities - Monitor and report on key performance metrics (SLA adherence, CSAT, response/resolution times, ticket backlog) and identify opportunities for improvement. - Manage work schedule and availability in support systems (attendance and performance). - Oversee timecard entry and approvals. - Monitor and manage call queue as it pertains to the Support Team and customer resource need. - Manage escalated ticket queue and attend internal meetings regarding escalations as appropriate. - Ensure Support processes are followed and identify new processes where appropriate. - Create, maintain, and analyze support reports and dashboards to identify trends and gaps. - Oversee creation and maintenance of internal and customer-facing knowledge base documentation. - Collaborate with Product, Engineering, and QA teams to communicate customer-impacting issues. - Maintain training equipment. - Promote a Customer Centric environment and help to ensure support issues are handled in a timely manner, and customers receive updates on existing tickets. - Oversee Tier-2 to Tier-3 escalation process for tracking and customer follow-up, including accurate DevOps creation for ticket escalations. - Coordinate with Tier-3 to provide Support priorities for existing escalations. - Ensure Tier-3 updates are provided to Tier-1/Tier-2 members and ultimately customers. - Oversee product release coordination for resolved tickets. - Train & mentor Tier-1 & Tier-2 Customer Support Representatives. - Coordinate and lead monthly Team meetings with an Agenda sent in advance. - Attend and complete Coreforce-provided Management/Leadership Training as assigned. - Suggest topics for Support training to improve team skills. - Create and distribute performance reviews for team members. - Oversee Zendesk configuration. - Assist in call queue as needed for overflow support. Qualifications - High school diploma or GED is required; an associate’s degree or higher or technical certifications are highly preferred. - 2+ years of experience as a Technical or Customer Support Representative or similar Customer Service role is required. Familiarity with the public safety industry is a plus. - Experience using help desk software and remote support tools is required. Experience with Zendesk is highly preferred. - Ability to pass and maintain FBI and State Criminal Justice Information Security (CJIS) background check(s) and certifications are required. - Excellent verbal and written communication skills. - Strong client-facing customer service skills, with the ability to effectively communicate with diverse personalities. Benefits - 15 PTO days + floating holiday. - Competitive benefits: medical, dental, vision, 401(k). We provide 401(k) matching per the terms of the 401(k) plan. - Annual bonus and tuition reimbursement. - Career growth in a fast-growing, mission-driven company. - Collaborative, purpose-driven culture.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Join Coreforce and use your client success skills to support innovative technology that strengthens communities. - Serve as the primary strategic owner for primarily Tier 0, 1 & 2 enterprise level public-safety agencies. - Own renewal strategy and forecasting for assigned accounts. - Drive multi-year renewals, expansion, and cross-sell opportunities. - Conduct Executive Business Reviews and strategic planning sessions. - Proactively identify At-Risk accounts and lead executive-level escalation management and resolution. Qualifications - 7+ years in Client Success, Enterprise Account Management, or Strategic SaaS roles. - Demonstrated success managing large, complex accounts with executive stakeholders. - Strong understanding of SaaS renewals, ARR forecasting, and expansion strategy. - Proficiency using CRM platforms (HubSpot) to manage customer lifecycle, account data, and engagement tracking. - Experience supporting public-safety, GovTech, or regulated enterprise environments preferred. - Ability to travel 40% +. Requirements - Position Type: Full Time - Education Level: 4 Year Degree - Salary Range: $125,000.00 - $140,000.00 Base + Commission/year - Travel Percentage: Up to 50% - Job Shift: Any - Job Category: Customer Service Benefits - 15 PTO days + floating holiday - Competitive benefits: medical, dental, vision, 401(k) with matching per the terms of the 401(k) plan. - Annual bonus and tuition reimbursement - Career growth in a fast-growing, mission-driven company - Collaborative, purpose-driven culture Company Description Coreforce is an innovative SaaS company providing digital solutions for frontline professionals. Our products, body cameras, in-car videos, mobile routers, and digital evidence systems, help public safety officers and first responders save lives, strengthen community trust, and enhance accountability.

Job DetailsJob Location: REMOTE, GA 30030Apply today to join Coreforce, where your Sales expertise makes a real impact. Join Our Team as a Territory Manager Company Overview: Coreforce is an innovative SaaS company providing digital solutions for frontline professionals. Our products, body cameras, in-car videos, mobile routers, and digital evidence systems, help public safety officers and first responders save lives, strengthen community trust, and enhance accountability. Territory Manager – Build Your Career with Purpose Join Coreforce and use your sales skills to support innovative technology that strengthens communities. Why You’ll Love Working Here: Flexible hybrid schedule Free chef-inspired lunch Mon–Thu 15 PTO days + floating holiday Competitive benefits: medical, dental, vision, 401(k) with 100% match up to 4% Annual bonus and tuition reimbursement Career growth in a fast-growing, mission-driven company Collaborative, purpose-driven culture Responsibilities: Client Acquisition Sales Strategy Development Sales Presentations Negotiation and Closing Administrative QualificationsQualifications: Bachelor’s Degree or equivalent experience is preferred. 2+ years of direct sales experience (multi-state regional sales). Sales experience in the Public Safety Sector is preferred but not required. Must have the ability to pass and maintain FBI and State Criminal Justice Information Security (CJIS) clearance. Travel requirement: 70%+ travel (ground and air) including overnight travel. Experience with lengthy sales cycles Coreforce is an equal opportunity employer committed to diversity and inclusion.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Join Coreforce and use your sales skills to support innovative technology that strengthens communities. - Client Acquisition - Sales Strategy Development - Sales Presentations - Negotiation and Closing - Administrative Qualifications - Bachelor’s Degree or equivalent experience is preferred. - 2+ years of direct sales experience (multi-state regional sales). Sales experience in the Public Safety Sector is preferred but not required. - Must have the ability to pass and maintain FBI and State Criminal Justice Information Security (CJIS) clearance. - Travel requirement: 70%+ travel (ground and air) including overnight travel. - Experience with lengthy sales cycles Benefits - Flexible hybrid schedule - Free chef-inspired lunch Mon–Thu - 15 PTO days + floating holiday - Competitive benefits: medical, dental, vision, 401(k) with 100% match up to 4% - Annual bonus and tuition reimbursement - Career growth in a fast-growing, mission-driven company - Collaborative, purpose-driven culture Company Description Coreforce is an innovative SaaS company providing digital solutions for frontline professionals. Our products, body cameras, in-car videos, mobile routers, and digital evidence systems, help public safety officers and first responders save lives, strengthen community trust, and enhance accountability.