Concentra

Role Description Opportunity for a Fully Remote California Licensed Telehealth Psychologist with experience in psychological testing: SIMS, MMPI-3 and MPQ. Monday through Friday schedule. As a psychologist, you will diagnose and treat mental health conditions in collaboration with other mental health team members when needed. Focus on the diagnosis and treatment of mental, emotional, and behavioral disorders. Aim to improve the psychological well-being of patients. Apply advanced professional psychological diagnostic methods and evidence-based intervention strategies to a full spectrum of patient problems. Responsibilities - Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative, and Flexibility - Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions - Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism - The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies - Proven therapy and counseling knowledge and experience - Patience, especially when working with challenging patients or those who may be resistant to treatment - Interpersonal skills, including being able to relate to patients in order to diagnose and treat issues - Empathy to identify with patients’ experiences to help them understand what is causing them to feel a certain way - Trustworthiness to keep information confidential - Communication skills and the ability to know when to talk and when to listen to create a safe environment for the patients - Critical thinking in aiding an accurate diagnosis to recommend proper treatment - Demonstrated administration and management knowledge - Ability to recognize certain human behaviors and provide assessment - Critical thinking, active learning, deductive reasoning, and judgment and decision-making skills - Demonstrated speaking to effectively convey information to supervisors, peers, or customers Qualifications - Education Level: Doctorate Degree - Major: Psychology (PhD, PsyD, EdD) in Clinical or Counseling - Degree must be from an accredited college or university. - Education Details: APA-Approved Clinical Psychology internship Benefits - 401(k) Retirement Plan with Employer Match - Medical, Vision, Prescription, Telehealth, & Dental Plans - Life & Disability Insurance - Paid Time Off & Extended Illness Days Offered - Colleague Referral Bonus Program - Tuition Reimbursement - Commuter Benefits - Dependent Care Spending Account - Employee Discounts

Role Description The Referral Management Coordinator maintains high standards for quality and an exceptional patient experience in accordance with Concentra’s policies, procedures and applicable regulations. The Referral Management Coordinator processes referrals requests and authorizations while working closely with physicians, employers and payors. Customer services is a top priority in order to achieve a positive impact on the cost and quality of care rendered to injured employees. - First point of escalation for all case related issues requiring guidance - Responsible for daily completion of assigned patient referrals, while meeting production requirements - Reviews, processes and supports Specialist referral requests by Concentra sites as defined by the market - Obtains authorization for Specialist referrals and schedules appointments accordingly - Ensures that appropriate networks and Concentra Advanced Specialists are used when applicable - Provides all necessary information such as medical records, prescriptions, etc. to payor - Communicates with stakeholders, payor, employer, and patient as appropriate - Records all appropriate information via OA/CR module of OccuSource per Concentra policy - Builds relationships with provider, employer and payor communities - Identifies trends or patterns in missed capture and opportunities to gain capture; communicates these ideas and trends to Lead and Supervisor - Handles calls according to the call guidelines of the department - Participates in quality assurance processes including but not limited to the audit program, case reviews and training sessions Qualifications - High school diploma or GED equivalent - Associated Degree from an accredited college preferred - Customarily at least one year of demonstrated experience in medical environment - service delivery (referrals, claims, insurance, billing, etc.) - Experience with Worker's Compensation preferred - Proficiency with scheduling/insurance verification software - Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility - The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies - Familiarity with Microsoft Excel, Outlook, Word - Excellent communication skills and ability to communicate (both written and orally) effectively with colleagues at all levels of the organization - Must display proper business etiquette and be skilled in the arts of diplomacy and tact - Excellent time management skills including the ability to multitask and prioritize in a fast-paced environment - Ability to build and maintain productive business relationships - Exemplary ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions - Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism - Excellent writing and documentation skills - Strong attention to detail - Ability to work independently - Ability to handle special projects - Ability to handle multiple tasks, projects, duties, and priorities, when assigned Benefits - 401(k) Retirement Plan with Employer Match - Medical, Vision, Prescription, Telehealth, & Dental Plans - Life & Disability Insurance - Paid Time Off & Extended Illness Days Offered - Colleague Referral Bonus Program - Tuition Reimbursement - Commuter Benefits - Dependent Care Spending Account - Employee Discounts

Title: Remote Registered Nurse Location: Seattle, WA, US Part Time Medical Center Requisition ID: 1201 Salary Range:$45.00 To $55.00 Annually Job Description: Position Summary Concentra has an immediate need for an experienced and passionate Part-Time remote RN for our client’s site in New York. This position offers an opportunity to work with a dynamic worksite and make an impact on employee health, wellness, and safety! Schedule: Saturday -Sunday 6AM-6PM Pay Range: $45-55/hr Assists site with First Aid calls Essential Duties and Responsibilities THE DETAILS - Escorts patients to exam room, prepares patients for examination and treatment and assists the practitioner, as requested - Draws blood and prepares appropriate paperwork for laboratory pick-up - Performs urine drug screens, using proper chain of custody; ensures preparation for pick-up and shipment to appropriate laboratory - Maintains exam rooms, lab area and treatment rooms clean and stocked, maintaining inventory of supplies and re-orders as needed - Assists in medical record maintenance by keeping health, administrative, and program records onsite, safeguarding confidentiality of employee health information - Performs front office clerical duties such as answering telephones, check-in, check-out and record processing - Dispenses medications as directed by practitioner and in accordance with state regulations - Maintains and operates all clinical equipment, including calibration and record keeping in accordance with current policy and procedures - Performs ancillary testing and tasks as ordered by the Center Medical Director ( PFT, EKG, injections, audiograms, blood draws) in accordance with established policies and procedures - This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice - SERVICE MENTALITY - Provides excellent customer service to all patients, clients and peers while incorporating Orange Book values - Dedicated to exceeding customer and patient expectations as measured by NPER/NPS/TATs - ATTTENTION TO DETAIL - Ensures accuracy when completing and executing tasks such as; drug screens, DOTs, bandaging, dressings and performing quality assurance checks - Ensures accurate, concise, timely and complete documentation of results and paperwork - SENSE OF URGENCY - Provides an excellent, compassionate and warm patient experience regardless of patient volume - Ability to manage time, prioritize and multi-task in a busy environment - FLEXIBILITY - Ability to adapt to changing business needs such as scheduling and working additional/different hours/shifts when appropriate - Ability to consistently deliver quality care in a busy clinical environment - INITIATIVE - Takes action to assist in other areas and to do what is needed to ensure an excellent patient experience - Seeks out opportunities for additional clinical training and self-development in order to consistently provide quality care - COMMUNICATION - Effectively communicates with all patients, clients, supervisors and peers while incorporating Orange Book values - Listens to and understands internal and external client needs in order to act and address - TEAMWORK - Committed to personal excellence and understands how daily work contributes to center operation as a whole - Holds self and others accountable. Is willing and able to assist others in order to achieve results - This job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities required for this position Education/Credentials Education Level: Bachelor’s Degree Major: Nursing Degree must be from an accredited college or university. Education Details: - Bachelor’s Degree in Nursing from an accredited college or university or Graduate of an accredited Registered nursing program Certifications and/or Licenses: - Current registration/license in the state where employed - Successful completion of UDS, BAT, PFT, FIT, certification Experience in lieu of required education is acceptable: No Continuing education is required to maintain license and to perform job: Yes Job-Related Experience Customarily has at least the following experience: 1 year - Customarily at least one year of demonstrated experience in occupational health nursing or related field Job-Related Skills/Competencies • Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility • Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions • Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism • The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies - Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility - Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions - Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism - The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies - Demonstrated knowledge of occupational medicine requirements (state specific) - Demonstrated working knowledge of clinical operations - Demonstrated ability to train medical assistants under the direction of the Center Medical Director - Demonstrated excellent communication skills - Demonstrated willingness to participate in Continuing Medical Education EEO Statement Concentra provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, pregnancy, protected veteran status, disability, or other protected categories. In addition, Concentra Inc. complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Schedule: Saturday -Sunday 6AM-6PM

Role Description Are you an accomplished Board Certified Surgeon? Candidates must have a TX license. Are you passionate about your work/life balance? We are seeking flexible and experienced physicians for our medical reviewstream division. This telecommute role provides the ability for you to customize your schedule and caseload within a Monday - Friday work week and within business hours. Create a flexible work schedule and be compensated on a per case basis as a 1099 independent contractor. JOB SUMMARY: Relying on clinical background, reviews health claims providing medical interpretation and decisions about the appropriateness of services provided by other healthcare professionals in compliance with Concentra Physician Review policies, procedures, and performance standards and URAAC guidelines and state regulations. Responsibilities - Reviews medical files and provides recommendations for utilization review, chart reviews, medical necessity, appropriateness of care and return to work, short and long-term disability, Family and Medical Leave Act (FMLA), Group health and workers’ compensation claims. - Meets (when required) with Concentra Physician Review Medical Director to discuss quality of care and credentialing and state licensure issues. - Maintain proper credentialing and state licenses and any special certifications or requirements necessary to perform the job. - Returns cases in a timely manner with clear concise and complete rationales and documented criteria. - Telephonically contacts providers and interacts with other health professionals in a professional manner. Discusses the appropriate disclaimers and appeal process with the providers. - Attends orientation and training. - Performs other duties as assigned including identifying and responding to quality assurance issues, complaints, regulatory issues, depositions, court appearances, or audits. - Identifies, critiques, and utilizes current criteria and resources such as national, state, and professional association guidelines and peer reviewed literature that support sound and objective decision making and rationales in reviews. - Provides copies of any criteria utilized in a review to a requesting provider in a timely manner. Qualifications - Board certified MD, DO, with an excellent understanding of network services and managed care, appropriate utilization of services and credentialing, quality assurance and the development of policies that support these services. - Current, unrestricted clinical license(s) (or if the license is restricted, the organization has a process to ensure job functions do not violate the restrictions imposed by the State Board). - Board certification by American Board of Medical specialties or American Board of Osteopathic Specialties is required for MD or DO reviewer. - Must be in active medical practice to perform appeals. - Post-graduate experience in direct patient care. - Demonstrated computer skills, telephonic skills. - Demonstrated ability to perform review services. - Ability to work with various professionals including members of regulatory agencies, carriers, employers, nurses and health care professionals. - Medical direction shall also be provided consistent with the requirement that the physician advisor shall not have a financial conflict of interest. - Must present evidence of current error and omissions liability coverage for job duties and activities performed. - Managed care orientation. - Knowledge of current practice standards in specialty. - Good negotiation and communication skills. Requirements - Phone accessibility. - Access to a computer to complete reviews. - Ability to complete cases accompanied by a typed report in specified time frames. - Telephonic conferences. Benefits - This position is an independent contractor role for Concentra. Company Description Concentra is an Equal Opportunity Employer M/F/Disability/Veteran. Concentra is committed to protect patient data and to ensure privacy of personal and medical information. Every Concentra colleague has the responsibility to adhere to data protection principles. If a colleague's role includes handling or processing sensitive data, role-specific policies and requirements apply to ensure the protection of patient information.

Role Description Are you an accomplished Board Certified Spine Surgeon or Board Certified Neurosurgeon? Are you passionate about your work/life balance? We are seeking flexible and experienced physicians for our medical reviewstream division. This telecommute role provides the ability for you to customize your schedule and caseload within a Monday - Friday work week and within business hours. Create a flexible work schedule and be compensated on a per case basis as a 1099 independent contractor. Candidates must have a NJ license. JOB SUMMARY: Relying on clinical background, reviews health claims providing medical interpretation and decisions about the appropriateness of services provided by other healthcare professionals in compliance with Concentra Physician Review policies, procedures, and performance standards and URAAC guidelines and state regulations. Responsibilities - Reviews medical files and provides recommendations for utilization review, chart reviews, medical necessity, appropriateness of care and return to work, short and long-term disability, Family and Medical Leave Act (FMLA), Group health and workers’ compensation claims. - Meets (when required) with Concentra Physician Review Medical Director to discuss quality of care and credentialing and state licensure issues. - Maintain proper credentialing and state licenses and any special certifications or requirements necessary to perform the job. - Returns cases in a timely manner with clear concise and complete rationales and documented criteria. - Telephonically contacts providers and interacts with other health professionals in a professional manner. Discusses the appropriate disclaimers and appeal process with the providers. - Attends orientation and training. - Performs other duties as assigned including identifying and responding to quality assurance issues, complaints, regulatory issues, depositions, court appearances, or audits. - Identifies, critiques, and utilizes current criteria and resources such as national, state, and professional association guidelines and peer reviewed literature that support sound and objective decision making and rationales in reviews. - Provides copies of any criteria utilized in a review to a requesting provider in a timely manner. Qualifications - Board certified MD, DO, with an excellent understanding of network services and managed care, appropriate utilization of services and credentialing, quality assurance and the development of policies that support these services. - Current, unrestricted clinical license(s) (or if the license is restricted, the organization has a process to ensure job functions do not violate the restrictions imposed by the State Board). - Board certification by American Board of Medical specialties or American Board of Osteopathic Specialties is required for MD or DO reviewer. - Must be in active medical practice to perform appeals. - Post-graduate experience in direct patient care. - Demonstrated computer skills, telephonic skills. - Demonstrated ability to perform review services. - Ability to work with various professionals including members of regulatory agencies, carriers, employers, nurses and health care professionals. - Medical direction shall also be provided consistent with the requirement that the physician advisor shall not have a financial conflict of interest. - Must present evidence of current error and omissions liability coverage for job duties and activities performed. - Managed care orientation. - Knowledge of current practice standards in specialty. - Good negotiation and communication skills. Requirements - Phone accessibility. - Access to a computer to complete reviews. - Ability to complete cases accompanied by a typed report in specified time frames. - Telephonic conferences. Benefits - This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management. Company Description Concentra is an Equal Opportunity Employer M/F/Disability/Veteran. Concentra is committed to protect patient data and to ensure privacy of personal and medical information. Every Concentra colleague has the responsibility to adhere to data protection principles. If a colleague's role includes handling or processing sensitive data, role-specific policies and requirements apply to ensure the protection of patient information. This position is an independent contractor role for Concentra. Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.

Role Description Are you an accomplished Board Certified physician in one of the below specialties? Candidates must have a TX license. Emergency Medicine Telecommute Are you passionate about your work/life balance? We are seeking flexible and experienced physicians for our medical reviewstream division. This telecommute role provides the ability for you to customize your schedule and caseload within a Monday - Friday work week and within business hours. Create a flexible work schedule and be compensated on a per case basis as a 1099 independent contractor. JOB SUMMARY: Relying on clinical background, reviews health claims providing medical interpretation and decisions about the appropriateness of services provided by other healthcare professionals in compliance with Concentra Physician Review policies, procedures, and performance standards and URAAC guidelines and state regulations. Responsibilities - Reviews medical files and provides recommendations for utilization review, chart reviews, medical necessity, appropriateness of care and return to work, short and long-term disability, Family and Medical Leave Act (FMLA), Group health and workers’ compensation claims. - Meets (when required) with Concentra Physician Review Medical Director to discuss quality of care and credentialing and state licensure issues. - Maintain proper credentialing and state licenses and any special certifications or requirements necessary to perform the job. - Returns cases in a timely manner with clear concise and complete rationales and documented criteria. - Telephonically contacts providers and interacts with other health professionals in a professional manner. Discusses the appropriate disclaimers and appeal process with the providers. - Attends orientation and training. - Performs other duties as assigned including identifying and responding to quality assurance issues, complaints, regulatory issues, depositions, court appearances, or audits. - Identifies, critiques, and utilizes current criteria and resources such as national, state, and professional association guidelines and peer reviewed literature that support sound and objective decision making and rationales in reviews. - Provides copies of any criteria utilized in a review to a requesting provider in a timely manner. Qualifications - Board certified MD, DO, with an excellent understanding of network services and managed care, appropriate utilization of services and credentialing, quality assurance and the development of policies that support these services. - Current, unrestricted clinical license(s) (or if the license is restricted, the organization has a process to ensure job functions do not violate the restrictions imposed by the State Board). - Board certification by American Board of Medical specialties or American Board of Osteopathic Specialties is required for MD or DO reviewer. - Must be in active medical practice to perform appeals. - Post-graduate experience in direct patient care. - Demonstrated computer skills, telephonic skills. - Demonstrated ability to perform review services. - Ability to work with various professionals including members of regulatory agencies, carriers, employers, nurses and health care professionals. - Medical direction shall also be provided consistent with the requirement that the physician advisor shall not have a financial conflict of interest. - Must present evidence of current error and omissions liability coverage for job duties and activities performed. - Managed care orientation. - Knowledge of current practice standards in specialty. - Good negotiation and communication skills. Requirements - Phone accessibility. - Access to a computer to complete reviews. - Ability to complete cases accompanied by a typed report in specified time frames. - Telephonic conferences. Company Description Concentra is an Equal Opportunity Employer M/F/Disability/Veteran. Concentra is committed to protect patient data and to ensure privacy of personal and medical information. - Every Concentra colleague has the responsibility to adhere to data protection principles. - If a colleague's role includes handling or processing sensitive data, role-specific policies and requirements apply to ensure the protection of patient information.

Role Description Opportunity for a Fully Remote California Licensed Telehealth Psychologist with experience in psychological testing such as SIMS, MMPI-3 and MPQ. As a psychologist, you will diagnose and treat mental health conditions in collaboration with other mental health team members when needed. Focus on the diagnosis and treatment of mental, emotional and behavioral disorders. Aim to improve the psychological well-being of their patients. Apply advanced professional psychological diagnostic methods and evidence-based intervention strategies to a full spectrum of patient problems. - Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility - Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions - Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism - The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies - Proven therapy and counseling knowledge and experience - Patience, especially when working with challenging patients or those who may be resistant to treatment - Interpersonal skills, including being able to relate to their patients in order to diagnose and treat issues - Empathy to identify with patients’ experiences to help them understand what is causing them to feel a certain way - Trustworthiness to keep information confidential - Communication skills and the ability to know when to talk and when to listen to create a safe environment for the patients - Critical thinking in aiding an accurate diagnosis to recommend proper treatment - Demonstrated administration and management knowledge - Ability to recognize certain human behaviors and provide assessment - Critical thinking, active learning, deductive reasoning and judgment and decision-making skills - Demonstrated speaking to effectively convey information to supervisors, peers, or customers Qualifications - Education Level: Doctorate Degree - Major: Psychology (PhD, PsyD, EdD) in Clinical or Counseling - Degree must be from an accredited college or university. - Education Details: APA-Approved Clinical Psychology internship Benefits - 401(k) Retirement Plan with Employer Match - Medical, Vision, Prescription, Telehealth, & Dental Plans - Life & Disability Insurance - Paid Time Off & Extended Illness Days Offered - Colleague Referral Bonus Program - Tuition Reimbursement - Commuter Benefits - Dependent Care Spending Account - Employee Discounts

Role Description Are you an accomplished Board Certified Physical Medicine & Rehabilitation physician? Are you passionate about your work/life balance? We are seeking flexible and experienced physicians for our medical reviewstream division. This telecommute role provides the ability for you to customize your schedule and caseload within a Monday - Friday work week and within business hours. Create a flexible work schedule and be compensated on a per case basis as a 1099 independent contractor. Candidates must have a CA license. JOB SUMMARY: Relying on clinical background, reviews health claims providing medical interpretation and decisions about the appropriateness of services provided by other healthcare professionals in compliance with Concentra Physician Review policies, procedures, and performance standards and URAAC guidelines and state regulations. Responsibilities - Reviews medical files and provides recommendations for utilization review, chart reviews, medical necessity, appropriateness of care and return to work, short and long-term disability, Family and Medical Leave Act (FMLA), Group health and workers compensation claims. - Meets (when required) with Concentra Physician Review Medical Director to discuss quality of care and credentialing and state licensure issues. - Maintain proper credentialing and state licenses and any special certifications or requirements necessary to perform the job. - Returns cases in a timely manner with clear concise and complete rationales and documented criteria. - Telephonically contacts providers and interacts with other health professionals in a professional manner. - Discusses the appropriate disclaimers and appeal process with the providers. - Attends orientation and training. - Performs other duties as assigned including identifying and responding to quality assurance issues, complaints, regulatory issues, depositions, court appearances, or audits. - Identifies, critiques, and utilizes current criteria and resources such as national, state, and professional association guidelines and peer reviewed literature that support sound and objective decision making and rationales in reviews. - Provides copies of any criteria utilized in a review to a requesting provider in a timely manner. Qualifications - Board certified MD, DO, with an excellent understanding of network services and managed care, appropriate utilization of services and credentialing, quality assurance and the development of policies that support these services. - Current, unrestricted clinical license(s) (or if the license is restricted, the organization has a process to ensure job functions do not violate the restrictions imposed by the State Board). - Board certification by American Board of Medical specialties or American Board of Osteopathic Specialties is required for MD or DO reviewer. - Must be in active medical practice to perform appeals. - Post-graduate experience in direct patient care. - Demonstrated computer skills, telephonic skills. - Demonstrated ability to perform review services. - Ability to work with various professionals including members of regulatory agencies, carriers, employers, nurses and health care professionals. - Medical direction shall also be provided consistent with the requirement that the physician advisor shall not have a financial conflict of interest. - Must present evidence of current error and omissions liability coverage for job duties and activities performed. - Managed care orientation. - Knowledge of current practice standards in specialty. - Good negotiation and communication skills. Requirements - Phone accessibility. - Access to a computer to complete reviews. - Ability to complete cases accompanied by a typed report in specified time frames. - Telephonic conferences. Company Description Concentra is an Equal Opportunity Employer M/F/Disability/Veteran. Concentra is committed to protect patient data and to ensure privacy of personal and medical information. Every Concentra colleague has the responsibility to adhere to data protection principles. If a colleague's role includes handling or processing sensitive data, role-specific policies and requirements apply to ensure the protection of patient information.

Role Description The Support Specialist I provides first level assessment, support, and resolutions. This position is responsible for delivering quality customer service and handling daily support requests for our colleagues received via phone calls, chat, or self-service incidents. Additionally, the Support Specialist escalates any unresolved issues to ensure a timely resolution. Responsibilities - Collect appropriate and accurate information while handling support incidents, including logging, follow up, updating and closing of incidents, tasks or chats assigned. Escalate unresolved incidents as needed. - Maintain established goals set surrounding availability surrounding contacts and quality of documentation surrounding the life cycle of a support incident. - Utilize and contribute feedback to support Knowledgebase. - Support the mission and direction of Concentra, both within the Information Services department and throughout the corporation, assist and collaborate with other colleagues, while promoting a positive workplace. - Monitor and report on any security violations related to the unwarranted access to corporate data. - This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications - High School Diploma required; College Degree preferred. - In lieu of undergraduate degree, the ratio is 1:1 meaning one year of college equals one year of work experience and vice versa. - Customarily has at least 6 months of large-scale multi-site IS operations experience. - PC Hardware and peripheral experience preferred. - Knowledge of Microsoft productivity applications preferred. - Knowledge of browser-based technology a plus. - Understanding of operating systems such as Windows and OS X/iOS a plus. - Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility. - Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism. - The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies. - Strong interpersonal and communication skills a must. - Effective communication skills. Ability to read, write, and speak in a professional manner. - Excellent analytical and problem-solving skills are essential. - Ability to effectively multi-task and adapt to changing business priorities. - Ability to work with minimal direction. - Must possess a personal sense of urgency. - Excellent time management and organizational skills are required. - Excellent listening skills and attention to detail. - Ability to think outside the box. Requirements - The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may enable individuals with disabilities to perform the essential functions. - While performing the duties of this job, the employee is continuously sitting for extended periods, occasionally standing and walking. - May occasionally utilize hands and fingers and continuous flexing or extending wrist to perform job-related tasks. - Occasional stooping, pushing, pulling, kneeling, reaching, or overhead reaching, climbing, and frequent repetitive motion in the performance of work. - The ability to hear and understand with clarity, detect sound, and have conversations with staff, customers, management, etc. - Normal or corrected vision to acceptable levels for office work. - The ability to lift/carry up to 10 pounds. - Work is performed primarily in the office/field (remote) environment. - Involves frequent contact with clients, other sales staff, and management. - Position requires flexibility in working hours. - Must be able to effectively resolve conflicts as they arise. - The mental demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. - In this position, the employee may have imposed pressure on a routine and frequent basis to meet various deadlines, contact with people in stressful and unpredictable situations and to handle confidential and sensitive information and situations with care. Travel - Minimal (may include overnight) travel up to 10% by land or air is required of employee in this position. - While traveling the employee may encounter varying weather conditions, road and walking surfaces and will need to adjust to those conditions (i.e., inclement weather, slippery surfaces, wet surfaces, uneven surfaces, humid, cold or hot temperatures, etc.). - Also, while traveling the employee will need to adjust to the physical demands that may include: lifting to place luggage in overhead bin(s), standing in line(s), walking, sitting for unknown periods of time, and other physical demands that traveling may impose on a person. Company Description Concentra provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, pregnancy, protected veteran status, disability, or other protected categories. In addition, Concentra Inc. complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities.

Role Description The Support Specialist I provides first level assessment, support, and resolutions. This position is responsible for delivering quality customer service and handling daily support requests for our colleagues received via phone calls, chat, or self-service incidents. Additionally, the Support Specialist escalates any unresolved issues to ensure a timely resolution. Responsibilities - Collect appropriate and accurate information while handling support incidents, including logging, follow up, updating and closing of incidents, tasks or chats assigned. Escalate unresolved incidents as needed. - Maintain established goals set surrounding availability surrounding contacts and quality of documentation surrounding the life cycle of a support incident. - Utilize and contribute feedback to support Knowledgebase. - Support the mission and direction of Concentra, both within the Information Services department and throughout the corporation, assist and collaborate with other colleagues, while promoting a positive workplace. - Monitor and report on any security violations related to the unwarranted access to corporate data. - This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications - High School Diploma required; College Degree preferred. - In lieu of undergraduate degree, the ratio is 1:1 meaning one year of college equals one year of work experience and vice versa. - Customarily has at least 6 months of large-scale multi-site IS operations experience. - PC Hardware and peripheral experience preferred. - Knowledge of Microsoft productivity applications preferred. - Knowledge of browser-based technology a plus. - Understanding of operating systems such as Windows and OS X/iOS a plus. - Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility. - Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism. - The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies. - Strong interpersonal and communication skills a must. - Effective communication skills. Ability to read, write, and speak in a professional manner. - Excellent analytical and problem-solving skills are essential. - Ability to effectively multi-task and adapt to changing business priorities. - Ability to work with minimal direction. - Must possess a personal sense of urgency. - Excellent time management and organizational skills are required. - Excellent listening skills and attention to detail. - Ability to think outside the box. Requirements - The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. - While performing the duties of this job, the employee is continuously sitting for extended periods, occasionally standing and walking. - May occasionally utilize hands and fingers and continuous flexing or extending wrist to perform job-related tasks. - Occasional stooping, pushing, pulling, kneeling, reaching, or overhead reaching, climbing, and frequent repetitive motion in the performance of work. - The ability to hear and understand with clarity, detect sound, and have conversations with staff, customers, management, etc. - Normal or corrected vision to acceptable levels for office work. - The ability to lift/carry up to 10 pounds. - Work is performed primarily in the office/field (remote) environment. - Involves frequent contact with clients, other sales staff, and management. - Position requires flexibility in working hours. - Must be able to effectively resolve conflicts as they arise. - The mental demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. - In this position, the employee may have imposed pressure on a routine and frequent basis to meet various deadlines, contact with people in stressful and unpredictable situations and to handle confidential and sensitive information and situations with care. Travel - Minimal (may include overnight) travel up to 10% by land or air is required of employee in this position. - While traveling the employee may encounter varying weather conditions, road and walking surfaces and will need to adjust to those conditions (i.e., inclement weather, slippery surfaces, wet surfaces, uneven surfaces, humid, cold or hot temperatures, etc.). - Also, while traveling the employee will need to adjust to the physical demands that may include: lifting to place luggage in overhead bin(s), standing in line(s), walking, sitting for unknown periods of time, and other physical demands that traveling may impose on a person. Company Description Concentra provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, pregnancy, protected veteran status, disability, or other protected categories.