Role Description The Support Specialist I provides first level assessment, support, and resolutions. This position is responsible for delivering quality customer service and handling daily support requests for our colleagues received via phone calls, chat, or self-service incidents. Additionally, the Support Specialist escalates any unresolved issues to ensure a timely resolution. Responsibilities - Collect appropriate and accurate information while handling support incidents, including logging, follow up, updating and closing of incidents, tasks or chats assigned. Escalate unresolved incidents as needed. - Maintain established goals set surrounding availability surrounding contacts and quality of documentation surrounding the life cycle of a support incident. - Utilize and contribute feedback to support Knowledgebase. - Support the mission and direction of Concentra, both within the Information Services department and throughout the corporation, assist and collaborate with other colleagues, while promoting a positive workplace. - Monitor and report on any security violations related to the unwarranted access to corporate data. - This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Qualifications - High School Diploma required; College Degree preferred. - In lieu of undergraduate degree, the ratio is 1:1 meaning one year of college equals one year of work experience and vice versa. - Customarily has at least 6 months of large-scale multi-site IS operations experience. - PC Hardware and peripheral experience preferred. - Knowledge of Microsoft productivity applications preferred. - Knowledge of browser-based technology a plus. - Understanding of operating systems such as Windows and OS X/iOS a plus. - Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility. - Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism. - The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies. - Strong interpersonal and communication skills a must. - Effective communication skills. Ability to read, write, and speak in a professional manner. - Excellent analytical and problem-solving skills are essential. - Ability to effectively multi-task and adapt to changing business priorities. - Ability to work with minimal direction. - Must possess a personal sense of urgency. - Excellent time management and organizational skills are required. - Excellent listening skills and attention to detail. - Ability to think outside the box. Requirements - The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. - While performing the duties of this job, the employee is continuously sitting for extended periods, occasionally standing and walking. - May occasionally utilize hands and fingers and continuous flexing or extending wrist to perform job-related tasks. - Occasional stooping, pushing, pulling, kneeling, reaching, or overhead reaching, climbing, and frequent repetitive motion in the performance of work. - The ability to hear and understand with clarity, detect sound, and have conversations with staff, customers, management, etc. - Normal or corrected vision to acceptable levels for office work. - The ability to lift/carry up to 10 pounds. - Work is performed primarily in the office/field (remote) environment. - Involves frequent contact with clients, other sales staff, and management. - Position requires flexibility in working hours. - Must be able to effectively resolve conflicts as they arise. - The mental demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. - In this position, the employee may have imposed pressure on a routine and frequent basis to meet various deadlines, contact with people in stressful and unpredictable situations and to handle confidential and sensitive information and situations with care. Travel - Minimal (may include overnight) travel up to 10% by land or air is required of employee in this position. - While traveling the employee may encounter varying weather conditions, road and walking surfaces and will need to adjust to those conditions (i.e., inclement weather, slippery surfaces, wet surfaces, uneven surfaces, humid, cold or hot temperatures, etc.). - Also, while traveling the employee will need to adjust to the physical demands that may include: lifting to place luggage in overhead bin(s), standing in line(s), walking, sitting for unknown periods of time, and other physical demands that traveling may impose on a person. Company Description Concentra provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, pregnancy, protected veteran status, disability, or other protected categories.

Role Description We are currently seeking a highly motivated and organized individual to join our team as a Billing Coordinator. This is a remote position, allowing you to work from the comfort of your own home. As a Billing Coordinator, you will be responsible for managing the billing process for our clients, ensuring accuracy and efficiency in all billing activities. This includes: - Invoicing - Tracking payments - Resolving any billing discrepancies - Maintaining client billing records - Providing timely and accurate reports to management Key Responsibilities: - Prepare and send invoices to clients on a timely basis - Monitor and track client payments and follow up on any outstanding balances - Resolve billing discrepancies and issues in a timely manner - Maintain accurate and up-to-date billing records - Generate reports and provide analysis on billing activities - Communicate with clients regarding billing inquiries and provide exceptional customer service - Collaborate with other departments to ensure accuracy and consistency in billing processes Qualifications - High school diploma or equivalent; Associate's or Bachelor's degree in Accounting or related field is a plus - 1-2 years of experience in billing or accounting preferred - Proficient in Microsoft Office and experience with billing software - Excellent attention to detail and organizational skills - Strong communication and customer service skills - Ability to work independently and meet deadlines - Experience working remotely is a plus Requirements - High school diploma or equivalent; Associate's or Bachelor's degree in Accounting or related field is a plus - 1-2 years of experience in billing or accounting preferred - Proficient in Microsoft Office and experience with billing software - Excellent attention to detail and organizational skills - Strong communication and customer service skills - Ability to work independently and meet deadlines - Experience working remotely is a plus Benefits - Competitive salary - Benefits package - Opportunities for growth and development within the company

Role Description The Associate Specialist of Billing performs all billing, correspondence, and scanning activities across the organization. Job duties include, but are not limited to: - Managing client billing and ensuring procedures are billed according to contracts. - Reviewing and updating client statements as necessary. - Printing and mailing all paper and secondary claims. - Scanning documents to patient accounts. - Reviewing correspondence and following up as needed. - Performing other duties as assigned. Qualifications - High School Diploma/GED Required. - Certified Revenue Cycle Representative (CRCR) required within 9 months of hire - Company Paid. Requirements - 1-2 years’ experience in hospital billing. - Experience in hospital operations, compliance, and provider relations preferred. - Insurance follow-up experience. - Home health care experience (billing side). - Epic experience. - Medicare, Medicaid, HMO, and managed care experience. - Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences. - This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require. Benefits - Bonus Incentives. - Paid Certifications. - Tuition Reimbursement. - Comprehensive Benefits. - Career Advancement. - The starting pay for this position is $17.00/hr, final compensation will be based on experience.

Role Description The Billing Specialist, known as Revenue Cycle Specialist II with ruralMED, is responsible for planning, organizing, and implementing activities related to charging, billing, collections, and cash management functions. This role requires strong, hands-on experience with critical access hospital (CAH), rural health clinic (RHC), and/or hospital/facility billing, including a deep understanding of the unique reimbursement methodologies, regulatory requirements, and payer guidelines associated with these settings. The specialist ensures maximum reimbursement for services provided by utilizing expert knowledge of insurance rules and regulations, best practice workflows, and multiple billing systems. Additionally, this role serves as a key resource and mentor to other billing staff, particularly in complex hospital and rural billing scenarios. Compliance with all applicable federal, state, and local laws, as well as Ovation policies, is required. Qualifications - High School Diploma required; Associate’s or Bachelor’s degree preferred - Minimum of 2 years of medical billing experience required (5+ years preferred), with a strong emphasis on: - Critical Access Hospital (CAH) billing – strongly preferred - Hospital/facility billing – required - Rural Health Clinic (RHC) billing – preferred - Proven experience working with facility-based claims, UB-04 billing, and payer reimbursement methodologies - Strong knowledge of medical and insurance terminology - Proficiency with Microsoft Office - Knowledge of Nebraska payer rules is a plus Requirements - Evaluate, coordinate, develop, and implement billing processes, with a strong focus on critical access hospital, RHC, and facility-based billing workflows - Process electronic and paper claims accurately and timely, ensuring compliance with CAH reimbursement methodologies and payer-specific billing requirements - Resolve clearinghouse and DDE claim errors and payer rejections, including those specific to hospital and rural facility billing - Perform follow-up on underpaid or unpaid claims, particularly those involving complex hospital billing structures, cost-based reimbursement, and rural payer nuances - Research and resolve issues impacting reimbursement, including medical necessity, coding discrepancies, and facility-specific billing requirements - Review balances post-insurance to ensure proper adjudication based on hospital and CAH billing guidelines - Resolve overpayments, including reconciliation of facility claims and cost-based reimbursements - Process payer correspondence and take appropriate action using internal and external resources - Maintain aging reports and proactively address accounts nearing timely filing limits - Resolve denied claims using payer reconsideration and appeals processes, with emphasis on facility and rural claim denials - Document all account activity thoroughly within the EHR system - Perform credentialing and re-credentialing for facilities and providers, ensuring alignment with hospital and rural billing requirements - Maintain accurate provider and facility data for payer enrollment and reimbursement - Ensure CAQH profiles are complete and current - Serve as a subject matter expert in critical access, RHC, and hospital billing - Assist staff in troubleshooting complex billing issues, especially those related to facility claims and rural reimbursement models - Mentor team members to improve efficiency and accuracy in billing processes - Develop workflows and documentation specific to hospital and rural billing best practices - Review and act on accounts receivable reports (DNFB, ATB, denials, clean claims, etc.), with attention to hospital billing performance metrics - Prepare reports to address payer discrepancies, particularly those involving facility reimbursement issues - Maintain accurate payer setup, including rules specific to hospital, CAH, and rural billing - Stay current on CMS, Medicaid, and commercial payer regulations impacting facility and rural reimbursement - Perform reimbursement analysis, including cost-based reimbursement and hospital payment methodologies - Monitor third-party payer contracts to ensure accurate reimbursement - Maintain proficiency in EHR, clearinghouse, and payer systems - Communicate escalated billing or payer issues to leadership - Participate in meetings, training, and continuing education - Maintain professionalism and confidentiality at all times Benefits - Work from home with a stable internet connection, a dedicated workspace, and access to necessary equipment - Remote work is expected 100% of the time unless otherwise agreed upon - This role requires access to confidential information and adherence to all privacy and security policies