Cloud SynApps Inc.

Role Description We are seeking an experienced Microsoft Dynamics 365 & Power Platform Developer to design, develop, and implement enterprise-grade Dynamics 365 Customer Engagement (CE) and Power Platform solutions. The ideal candidate will have hands-on experience across the full implementation lifecycle, leveraging Microsoft technologies including Dynamics 365, Power Apps, Power Automate, Power BI, and related integrations to deliver scalable, high-quality business solutions while collaborating with cross-functional teams in an Agile environment. Clearance: Ability to Obtain Secret Clearance Location: Remote with ability to travel 10% Key Responsibilities: - Drive Microsoft Dynamics implementations through all project phases including discovery, definition, build, test, and deploy - Identify the client's sales, marketing, and customer service requirements through discovery meetings - Delivering services and solutions for clients using Microsoft’s PowerApps, Power BI, SharePoint, Power Automate, Microsoft Teams, custom development, and data integrations - Provide hands-on technical expertise to design and implement MS Dynamics based solutions satisfying customer requirements. - Conduct end-user training and create and maintain knowledge transfer documentation - Automate business processes with MS Dynamics; outputs will include data visualization and low code applications - Develop and continue to refine MS Dynamics implementation standards and tools - Present tailored demonstrations of the technology solution - Responsible for high quality, bug-free development as per the coding standards in close collaboration and interaction with other members of the development/QA team - Participate in daily project scrum meetings and provide a daily personal status report - Collaborate with stakeholders and project team members to design and implement the enterprise Microsoft Dynamics solution ensuring high quality, reliable - Serve as Microsoft Power Platform Subject Matter Expert (SME), with technical expertise including system architecture, solution design, system configuration, and security management - Help create design documentation for new solutions and functions - Work with the support team to resolve production support issues Qualifications - Minimum of FIVE (5) years of professional experience - US Citizen or Green Card Holder - Minimum Degree: US equivalent Bachelor's Degree - Hands-on experience with D365 Customer Experience / Dynamics CRM / PowerApps / Power Automate technical solutions - Experience with Software as a Service (SaaS) and/or Platform as a Service (PaaS) environments - Hands on experience with one or more of the following D365 / Dynamics CRM modules: Customer Engagement, Project Service Automation, Field Service, Sales, Marketing - Experience developing & deploying business applications using Microsoft’s Dynamics Power Platform Core Skills: C#, SQL, .Net, D365, CRM SDK, CRM Plugins, PowerApps, Power BI, & Power Automate (formally known as Flow) - Intermediate to advanced knowledge of relational database concepts - Must have experience with full life-cycle implementation of Dynamics 365 - Must demonstrate knowledge and experience in ERP implementation principles, practices and methodologies - Must have experience and strong working knowledge across all MS Dynamics D365 Customer Engagement modules - Provide Batch Job monitoring and issue resolution - Provide Integration monitoring and resolution - Scribe experience necessary - Experience across the full MS BI Stack - SSIS, SSAS, SSRS - Experience on Microsoft Portals and Agile methodology Company Description

Position Overview The Salesforce QA will play a key role in ensuring the quality, reliability, and performance of Salesforce-based applications. This role involves designing and executing detailed test cases, validating business requirements, and supporting all phases of the Quality Assurance (QA) lifecycle. The tester will collaborate closely with business analysts, developers, and client teams to identify defects, ensure adherence to quality standards, and deliver high-performing solutions. The ideal candidate will have a strong understanding of Salesforce environments, with 6+ years of of experience, testing methodologies, and SDLC processes, with the ability to work independently or within a collaborative team setting in both Agile and Waterfall models. Key Responsibilities - Conduct medium complex technical QA activities related to the Application Under Test (AUT). - Understand the existing process, analyze users' requirements, and document requirements. - Prepare testing and reporting documentation such as Test Plans, Test Strategy, and Test Exit Reports throughout the software development lifecycle. - Develop test scenarios and write detailed test cases. - Create and maintain a Requirement Traceability Matrix (RTM). - Track defects to closure and maintain an up-to-date defect repository. - Work independently on assigned tasks and complete deliverables within timelines. - Collaborate with internal teams and client stakeholders to ensure quality standards are met. - Support the implementation of quality improvement initiatives for future applications or projects. - Communicate effectively with the Team Lead to facilitate informed decisions on progress. - Adapt to new technologies and project requirements as needed. - Perform Functional Testing, Regression Testing, System Integration Testing, and support User Acceptance Testing (UAT). Technical and Soft Skills Requirements: - Knowledge of Salesforce Clouds (Sales Cloud, Service Cloud, Marketing Cloud, etc.). - 6+ years of experience in Salesforce - Experience with Salesforce Public Sector Solutions or grant management/grant-making platforms is highly desirable. - Experience or knowledge of OmniScripts is an added advantage. - Strong understanding of the QA lifecycle including test planning, test strategy, test case design, and execution. - Experience with manual and functional testing including data preparation, execution of test cases, and validation of results. - Understanding of Software Development Life Cycle (SDLC) in Agile or Waterfall environments. - Strong analytical skills and the ability to quickly understand complex business and system requirements. - Strong communication and collaboration skills with the ability to work effectively in a team environment. Nice to have: - Knowledge and experience in at least one programming language. - Salesforce certifications- Mandatory - ISTQB / ISEB certification. Location: Canada, Remote (Eligible for candidates currently residing in Canada)

• Identify potential clients in the target market and research on the prospective client's business needs • Develop relationships with prospective clients, while maintaining existing client relationships • Partner with pre-sales teams to create contract-winning proposals for current and prospective clients • Negotiate contract terms with clients and communicate terms to stakeholders • Develop relationships and work closely with Salesforce’s sales team members and sales leadership to generate more business • Collaborate with design and production teams to ensure contracted product specifications are executed on-time and as agreed • Become a subject matter expert on our services, delivery and processes, and remain up to date on industry trends and projections.