Clinch

Role Description Clinch seeks a proactive and detail-oriented Client Experience Support Specialist to join our team. In this role, you will play a crucial part in our operations, working closely with Client Experience Managers to support client accounts behind the scenes. This role will be vital in ensuring internal readiness, smooth campaign execution, and platform optimization. This position is ideal for someone with a strong operational mindset and a passion for providing high-quality support, with a limited direct client-facing component. You will assist with campaign setup, platform configuration, asset management, internal coordination, and ongoing account health monitoring. Your work will help the Client Experience Manager and broader team deliver seamless service and maximize the impact of the Clinch platform for our clients. - Assist Client Experience Managers in executing client campaigns, including setup, tracking, and optimization tasks. - Support the translation of client objectives into actionable configurations within the Clinch platform. - Monitor campaign progress and performance metrics, flagging issues or opportunities to the account lead for further action. - Prepare and organize campaign materials such as data feeds, creative assets, reports, and documentation. - Maintain a working knowledge of the Clinch platform to provide internal guidance and troubleshoot issues. - Collaborate cross-functionally with product, operations, and creative teams to support client needs and internal deliverables. - Help manage project timelines and task tracking to ensure campaigns launch smoothly and on time. - Document processes, workflows, and learnings to support team knowledge and future scalability. - Assist in preparing internal status updates, performance summaries, and training resources. - Contribute to a client success-focused culture by supporting continuous learning and improvement across accounts. Qualifications - 1–2 years of experience in digital advertising, ad-tech, ad-ops, media operations, or a related support role. - Familiarity with ad serving platforms, DCO technology, or campaign execution workflows is a strong plus. - Strong organizational and project management skills, with attention to detail and accuracy. - Comfort working in a fast-paced environment with shifting priorities. - Proficient in using technical platforms or software tools and willing to learn new systems. - Strong written and verbal communication skills for effective internal coordination. - A collaborative, problem-solving mindset with a proactive attitude. - Passion for delivering quality work that supports excellent client outcomes—even if you’re behind the scenes. Requirements - Bonus Experience (Preferred but Not Required): - Experience working with the Clinch platform or similar dynamic creative optimization (DCO) tools. - Familiarity with creative versioning, data feeds, or performance reporting tools. - Understanding of digital media buying or programmatic advertising environments. Benefits - Compensation commensurate with experience - Unlimited PTO - Flexible work schedule - Life @ Clinch: Team Happy Hours, Outings (virtual and in-person), great office culture + much more! - Clinch has been certified as a “Greatest Place to Work” for 2021-2026! - Various perks and discounts

We are looking for a team player with a passion for digital advertising and motion design. The chosen candidate will report to an Associate Creative Director and be a key driver of the company's aggressive growth. This is a fantastic ground-floor growth opportunity for the right individual. - You are proficient in After Effects CC, Photoshop CC, Illustrator CC, Media Encoder. No need for any plug-in packages. - You create pixel perfect design. - You are detail oriented. - Your layouts make sense. - You have strong organizational skills and a relentless pursuit of eciency. You can get very technical Requirements - Experience in creating Motion Graphics for small formats (display) and video formats preferred. - Experience in creating Motion Graphics for User Interface preferred. - Motion Designer at Clinch - Experience in HTML and CSS preferred Success Criteria null Experience null Benefits - Compensation commensurate with experience - Unlimited PTO - Flexible work schedule - Life @ Clinch: Team Happy Hours, Outings (virtual and in-person), great office culture + much more! - Clinch has been certified as a “Greatest Place to Work” for 2021-2025! - Various perks and discounts Salary Range null

• Seek new business opportunities. • Connect with key business executives and stakeholders. • Develop new business from existing clients. • Ensure timely and successful delivery of our solutions according to customer needs and improve the entire customer experience. • Operate as the lead point of contact for any and all matters specific to Clinch’s customers. • Build and maintain strong, long-lasting customer relationships. • Negotiate account contracts and agreements to maximize profit.

• Cultivate a client experience mindset, understanding what it means for a client to be successful and guiding both the Clinch team and clients toward achieving success. • Translate client business objectives into Clinch solutions, aligning the platform's capabilities with client needs. • Identify opportunities and threats in client campaigns and immediately take appropriate action to maximize positive outcomes and mitigate risks. • Provide oversight and guidance on client campaigns to ensure they lead to success and meet client objectives. • Educate and train clients on how to effectively use the Clinch platform, empowering them to leverage its features and capabilities. • Demonstrate a deep understanding of the Clinch platform and its functionalities, using this knowledge to optimize client strategies and outcomes. • Apply a strategic mindset to develop innovative approaches and solutions that drive client success and generate business growth. • Continuously optimize client learning by identifying areas for improvement and implementing relevant strategies and initiatives. • Foster strong relationships with clients, serving as a trusted advisor and building long-term partnerships.