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Quality Assurance Analyst | Solar Campaign
Location
Philippines
Posted
90 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Quality Assurance Analyst | Solar Campaign
ClearSource
Summary The Quality Analyst (QA) is responsible for evaluating customer interactions, operational processes, and outputs to ensure compliance with organizational and client standards. This role plays a critical part in driving continuous improvement by identifying performance gaps, conducting root-cause analysis, and delivering actionable insights that enhance agent performance and overall customer experience. Key Responsibilities - Monitor and evaluate customer interactions (calls, emails, chats) to ensure adherence to quality standards and guidelines - Provide timely, accurate, and constructive feedback to agents and operations teams - Conduct calibration sessions with internal stakeholders to ensure scoring alignment and consistency - Identify trends, gaps, and areas for improvement through data analysis and quality audits - Perform root-cause analysis on performance issues and recommend corrective actions - Partner with Operations and Training teams to support performance improvement initiatives - Prepare and present quality reports, dashboards, and insights to leadership - Ensure compliance with company policies, client requirements, and regulatory standards - Support continuous improvement initiatives to enhance customer experience and operational efficiency Qualifications Required - Bachelor’s degree in business, IT, Communications, or any related field. - At least 1 year of experience in Customer Service, or a minimum of 1 year of experience in Quality Assurance, Training, or Operations. - Basic proficiency in data tools, including Excel (pivot tables and formulas) and BI tools such as Power BI. - Strong analytical and problem‑solving skills, with the ability to work independently. - Ability to perform effectively in a high‑pressure or fast‑paced environment. - Excellent written and verbal communication skills. - Demonstrates confidence and professionalism when delivering coaching or presenting calibration results. - High attention to detail and accuracy. - No issues on absenteeism or issued NTEs for the past 3 mos.
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As an operational risk analyst, you help prevent, analyze and develop guidelines for suspicious and fraudulent transactions. You also assist with compliance, internal controls, crisis management and the security of personal information and property. You analyze and help diagnose issues, provide opinions in accordance with your discipline’s rules, and help develop recommendations and implementation plans. You develop tools, methods and processes. Your projects and initiatives require extensive knowledge of your line of work. You share ideas and help solve problems using your analytical skills, extensive knowledge of your line of business and ability to manage complexity. You interact with stakeholders working in other fields. You provide discipline-specific support to your unit, clients and partners. More specifically, you will be required to : - Identify, input, analyze and interpret data to inform management decision-making and monitor the application of management policies and practices. Make recommendations - Analyze risks and write reports. Prepare recommendations and provide advice on how to implement them - Help prepare and propose action plans to address issues in accordance with rules and parameters - Develop and write methods and processes. What we offer* - Competitive salary and annual bonus - 4 weeks of flexible vacation starting in the first year - Defined benefit pension plan that provides predictable, stable income throughout retirement - Group insurance including telemedicine - Reimbursement of health and wellness expenses and telework equipment *Benefits apply based on eligibility criteria. What you bring to the table - Bachelor's degree in a related field - A minimum of two years of relevant experience - Please note that other combinations of qualifications and relevant experience may be considered - Knowledge of French is required - Intermediate advanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clients Action oriented, Communicates effectively, Customer Focus, Decision quality, Differences, Nimble learning, Self-development Trade Union (If applicable) At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask! Job Family Risk management (FG) Unposting Date 2026-04-17
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Senior Financial Analyst
Sterlington, PLLCSterlington PLLC is a full-service law firm focusing on complex corporate, litigation, executive compensation, and private wealth matters. As a firm, we focus on the economic as well as the legal aspects of our matters. Ultimate law firm for founders, senior executives, and UHNWIs as well as their related businesses Learn more at: www.sterlingtonlaw.com
Position Title: Senior Financial Analyst Contract: Full-time, Independent Contractor Posting Jurisdictions: To support US Eastern Time working hours Our Firm: Sterlington PLLC is a full-service law firm focusing on complex corporate, litigation, executive compensation, and private wealth matters. As a firm, we focus on the economic as well as the legal aspects of our matters. Among other strengths, Sterlington is the ultimate law firm for founders, senior executives, and UHNWIs as well as their related businesses. Learn more at: www.sterlingtonlaw.com/ The Opportunity This is a hands-on role for an experienced accounting professional who wants real ownership and visibility. You’ll run day-to-day accounting, lead the close process, and produce clear, reliable financial reporting that leadership actually uses. You’ll work closely with external auditors and tax advisors, help improve processes, and play a key role in budgeting and forecasting as the business grows. It’s a great opportunity to step into a trusted, go-to finance role with meaningful impact. What You'll Do: - Operational: Support with day-to-day accounting operations, encompassing accounts receivable (AR), accounts payable (AP), financial reporting, and other critical financial functions. Prepare and analyze financial statements, including income statements, balance sheets, and cash flow statements. Handle month end close, review the general ledger, and reconcile - Financial Analysis and Reporting: Consistently analyze and interpret complex financial data to identify trends, variances, and opportunities for improvement. Produce detailed monthly financial reports that provide insights to senior management, enabling informed decision-making. Assist with budgeting and forecasting. - Closing and Reconciliation Management: Oversee the thorough completion of monthly, quarterly, and annual financial closings, adhering to an established closing calendar. Ensure accuracy and timeliness in all financial closing activities and reconciliations. - Tax Compliance and Coordination: Serve as the primary liaison with external tax preparers, coordinating and providing all necessary documentation and information required for accurate and timely tax filings. Ensure compliance with all applicable tax regulations and filing requirements. What We're Looking For: - Strong hands-on experience with US GAAP - Desired: prior experience in internal or external audit - Experience using or implementing AI, automation, or advanced financial technologies - Experience and Education: A minimum of 5 years of relevant experience in accounting or finance, with a strong foundation in financial analysis and reporting. - Regulatory Knowledge: Comprehensive understanding of financial data analysis, applicable laws, regulations, and Generally Accepted Accounting Principles (GAAP) to ensure compliance and best practices in financial reporting and operations. - Technical Proficiency: Extensive hands-on experience with accounting ERP systems such as NetSuite, QuickBooks, Oracle, etc. Advanced proficiency in MS Excel (including complex functions like INDEX, MATCH, OFFSET) as well as broader MS Office Suite skills and overall digital literacy. - Audit and Reporting Expertise: Demonstrated experience in managing reporting processes and coordinating audit activities, with the ability to interact effectively with auditors and regulatory authorities At Sterlington, we believe that world-class talent has no boundaries. We are committed to fostering a diverse and inclusive environment where unique perspectives are valued and every individual has the opportunity to thrive. We encourage all qualified candidates to apply.



