Title: Payroll Bureau Pensions Administrator Location: Dudley England GB Job Description: Payroll Bureau Pensions Administrator Description We’re Civica, and we make software and deliver services that help provide critical support to citizens all around the world. From local and central government to education, health and care, over 5,000 public bodies globally rely on Civica solutions to deliver essential services to more than 100 million people. Our aspiration is to be a GovTech champion everywhere we operate—supporting the needs of citizens and those who serve them every day. With over 21 years of continuous growth behind us, we're continuing to expand and strengthen our HR & Payroll services, helping customers deliver accurate, compliant, and trusted outcomes. Why you’ll love this opportunity as an Payroll Bureau Pensions Administrator at Civica The Payroll Bureau Pensions Administrator role is a great opportunity to manage pension administration for a range of customers, ensuring accuracy, compliance, and excellent service. You'll handle pension contributions, statutory returns, customer queries, and end-of-year activities while building strong client relationships. Success in the role comes from strong payroll knowledge, attention to detail, organisational skills, and an understanding of UK pensions legislation. With CIPP support, career development, and a fully remote working model, it's an excellent chance to grow your career with Civica. Requirements - Maintain Payroll Bureau procedures in general and for each customer - Ensure the operational delivery of all customers. Focusing on managed services to the agreed customer service levels and as outlined in processing checklists - Management of day-to-day pay-related matters including responding to pay and pension queries and managing employee data - All statutory pension monthly and annual returns are made in a timely manner - Calculating employee and employer Pension contributions and adjusting as required - Statutory compliance with all pensions related practices and guidance given to customers, keeping abreast of statutory legislation - Completion of end-of-year activities per customer - Involvement with implementation of new allocated customer business or changes to their pension set-up - Maintaining confidentiality and security of any employee system, to meet company, legal and statutory requirements - Build up relationships with all contacts, providing outstanding customer service and regular meetings Essential/Preferred Competencies: - Proven experience of delivering payroll/Pension services either as part of a large in-house payroll team or outsourced team - Experience working with Teachers Pension, Civil Service Pension and/or Local Government Schemes - Ability to manage own time effectively to meet objectives - Ability to manage conflicting priorities and meet all customer and legislative deadlines - Excellent communication skills at all levels, internally and externally - Experience using MS Office applications Experience / Qualifications: - CIPP qualified or interested in completing payroll qualification, sponsored by Civica - Experience working with payroll software - Great organisational and numeracy skills, working to deadlines and completing complex tasks - Knowledge of relevant UK legislation, tax laws and Pension auto enrolment Benefits Time Off & Work-Life Balance 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days! Days of Difference – Up to 3 extra days off for volunteering. Financial Well-being & Security Pension Contributions – 5% employer match to support your future. Income Protection – Up to 75% salary cover for long-term illness. Life Assurance – 4x salary tax-free lump sum. Critical Illness Cover – £25,000 lump sum (extendable to dependents). Health & Perks Private Medical Insurance – Fast access to private healthcare. Health Cash Plan – Claim back physio, therapies & more. Dental Insurance – Cover for routine & emergency care. Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles. Affinity Groups – Join employee-led communities. Bounty Bonus – Refer a friend & get rewarded. At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.

Title: Payroll Bureau Pensions Administrator Location: London England GB Job Description: Payroll Bureau Pensions Administrator Description We’re Civica, and we make software and deliver services that help provide critical support to citizens all around the world. From local and central government to education, health and care, over 5,000 public bodies globally rely on Civica solutions to deliver essential services to more than 100 million people. Our aspiration is to be a GovTech champion everywhere we operate—supporting the needs of citizens and those who serve them every day. With over 21 years of continuous growth behind us, we're continuing to expand and strengthen our HR & Payroll services, helping customers deliver accurate, compliant, and trusted outcomes. Why you’ll love this opportunity as an Payroll Bureau Pensions Administrator at Civica The Payroll Bureau Pensions Administrator role is a great opportunity to manage pension administration for a range of customers, ensuring accuracy, compliance, and excellent service. You'll handle pension contributions, statutory returns, customer queries, and end-of-year activities while building strong client relationships. Success in the role comes from strong payroll knowledge, attention to detail, organisational skills, and an understanding of UK pensions legislation. With CIPP support, career development, and a fully remote working model, it's an excellent chance to grow your career with Civica. Requirements - Maintain Payroll Bureau procedures in general and for each customer - Ensure the operational delivery of all customers. Focusing on managed services to the agreed customer service levels and as outlined in processing checklists - Management of day-to-day pay-related matters including responding to pay and pension queries and managing employee data - All statutory pension monthly and annual returns are made in a timely manner - Calculating employee and employer Pension contributions and adjusting as required - Statutory compliance with all pensions related practices and guidance given to customers, keeping abreast of statutory legislation - Completion of end-of-year activities per customer - Involvement with implementation of new allocated customer business or changes to their pension set-up - Maintaining confidentiality and security of any employee system, to meet company, legal and statutory requirements - Build up relationships with all contacts, providing outstanding customer service and regular meetings Essential/Preferred Competencies: - Proven experience of delivering payroll/Pension services either as part of a large in-house payroll team or outsourced team - Experience working with Teachers Pension, Civil Service Pension and/or Local Government Schemes - Ability to manage own time effectively to meet objectives - Ability to manage conflicting priorities and meet all customer and legislative deadlines - Excellent communication skills at all levels, internally and externally - Experience using MS Office applications Experience / Qualifications: - CIPP qualified or interested in completing payroll qualification, sponsored by Civica - Experience working with payroll software - Great organisational and numeracy skills, working to deadlines and completing complex tasks - Knowledge of relevant UK legislation, tax laws and Pension auto enrolment Benefits Time Off & Work-Life Balance 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days! Days of Difference – Up to 3 extra days off for volunteering. Financial Well-being & Security Pension Contributions – 5% employer match to support your future. Income Protection – Up to 75% salary cover for long-term illness. Life Assurance – 4x salary tax-free lump sum. Critical Illness Cover – £25,000 lump sum (extendable to dependents). Health & Perks Private Medical Insurance – Fast access to private healthcare. Health Cash Plan – Claim back physio, therapies & more. Dental Insurance – Cover for routine & emergency care. Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles. Affinity Groups – Join employee-led communities. Bounty Bonus – Refer a friend & get rewarded. At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences. We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission. If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.

• Process high-volume weekly payrolls across multiple entities and pay groups with speed and accuracy. • Reconcile payroll data, taxes, deductions, and adjustments across Paylocity, and proprietary systems. • Collaborate with HR, Finance, and Operations to identify and resolve discrepancies and improve workflow efficiency. • Develop and maintain audit-ready reports and documentation to support compliance, audits, and tax filings. • Leverage advanced Excel skills to analyze, validate, and reconcile large datasets, ensuring data integrity and payroll accuracy.

Role Description For a global payroll transformation programme, we are looking for an experienced Process Design Support professional with strong expertise in payroll operations, HR processes, and payroll implementation projects. The role focuses on supporting the implementation across the Baltic countries and requires the ability to bridge business requirements, local payroll regulations, and system configuration. - Work closely with country payroll teams, implementation partners, vendor development teams, and technical stakeholders to ensure compliance, standardisation, and alignment with the global payroll operating model. - Design, document, and optimise payroll processes in alignment with global standards and local legislative requirements. - Act as functional subject matter expert for payroll processes throughout the implementation lifecycle. - Collaborate closely with in-country payroll teams, implementation partners, technical teams, and vendor development teams. - Ensure that system configuration accurately reflects business requirements and local payroll needs. - Support the adaptation of global payroll processes to local requirements while maintaining standardisation. - Co-own the development and execution of functional test plans, User Acceptance Testing, and service rehearsals. - Validate system functionality and support the resolution of payroll process, configuration, and data-related issues. - Manage functional escalations during implementation, hypercare, and transition to business-as-usual operations. - Serve as a key point of contact for in-country payroll teams during project delivery and operational handover. - Support business readiness, change adoption, and the successful transition to new payroll processes and ways of working. - Provide specialist expertise in HR operations and payroll processes to ensure efficient, compliant, and scalable solutions. Qualifications - Proven experience in payroll process design, payroll operations, or payroll transformation projects. - Strong understanding of end-to-end payroll processes and HR operations. - Experience in payroll implementations, process harmonisation, or global transformation programmes. - Good understanding of payroll legislation, compliance, and regulatory requirements. - Experience working with payroll system vendors, implementation partners, and technical delivery teams. - Hands-on experience with functional testing, User Acceptance Testing, and service validation. - Strong analytical skills and the ability to translate business requirements into process and system solutions. - Excellent stakeholder management and communication skills. - Ability to work effectively across business, functional, and technical teams in an international project environment. - Structured, detail-oriented, and solution-driven working style. - Payroll process experience in the Baltic countries, especially Estonia, Latvia, and Lithuania. - Experience in global payroll operating models. - Previous involvement in hypercare, transition, or business-as-usual handover phases. - Knowledge of HRIS, payroll platforms, or payroll vendor delivery models. Company Description PROSTAFF vermittelt und besetzt Informatik- und Data Science-Projekte in der Schweiz mit Freiberuflern, Freelancern, Contractors und temporären Mitarbeitern.