Role Description The Shared Services Associate is responsible for delivering administrative support to internal teams, clients, and candidates. This role ensures smooth operations related to exam administration, billing, and client service by: - Responding to inquiries - Processing applications - Troubleshooting issues - Maintaining accurate reporting within a defined scope of responsibilities Responsibilities - Serve as a first-level resource for delivering timely and professional responses to inquiries. - Monitor and respond to inquiries via Zendesk, offering troubleshooting and guidance as needed. - Collaborate cross-functionally with internal departments such as Finance, Test Delivery, Client Services, and Account Management to support overall client satisfaction and operational excellence. - Generate internal reports to support department efficiency, visibility, and oversight. Desired Attributes - Perform other duties and projects as assigned. - Actively contribute to and support the organization’s quality improvement initiatives and service excellence programs. - High school diploma or equivalent required; associate or bachelor’s degree preferred. - 2+ years of experience in administrative support, customer service, or operations preferred. - Strong written and verbal communication skills. - Excellent organizational and time-management abilities. - Proficiency in Microsoft Office Suite (Excel, Word, Outlook); familiarity with Zendesk or other ticketing platforms is a plus. - Attention to detail and commitment to delivering high-quality work. - Ability to work independently and collaboratively in a fast-paced environment. Benefits - Competitive salary - 100% company-funded medical (for you AND your family!) - Professional working environment - Unlimited growth potential - Great working environment with a team of exceptional people

Role Description Evaluate the completeness of each of the 4 taxonomy axes (Domain, Health Goal, Action, Frame) on a 1–5 scale. Identify and flag any gaps. - Tag 10 calibration health claims across all 4 axes to ensure accuracy and consistency. - Answer synthesis questions to assess the trustworthiness of the taxonomy. - Work independently and at your own pace to complete the review in one sitting. Qualifications - Background in clinical medicine, public health, health communication, or health journalism. Requirements - Application Process (Takes 20–30 mins to complete): - Upload resume - AI interview based on your resume - Submit form Benefits - Compensation: $130/hour - Location: Remote Company Description Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark, General Catalyst, Peter Thiel, Adam D'Angelo, Larry Summers, and Jack Dorsey.

Role Description Shared Services Scheduling Specialist – PR assists with scheduling in-house and external physician/specialist medical appointments for participants, coordinates necessary transportation, handles customer service issues, makes all arrangements for Aide Services/escorts and assists with other functions as needed. - Schedule participants with their specialty appointments and medical appointments with their CBPCPs. - Make visit verification calls to confirm appointments and reschedule any cancellations. - Check the provider lookup, Liberty Dental website and the NVA list to schedule appointments with in-network providers, escalating any issues to management, and appropriate department. - Schedule SDR, post-fall, and HR/HI cases within 7 days of triggering. - Ensure that participants' charts reflect the most accurate information, such as cancelling appointments and updating service plans when necessary. - Ensure all authorizations and referrals are accurately faxed to the appropriate providers and facilities. - Communicate effectively with all participants to relay appointment information, and provide updates as needed. - Responsible for documenting all interactions and updates in a participants chart accurately and in a timely manner. - Processes requests for the release of health information. - Schedules provider follow-up appointments. - Documents all calls in internal systems. - Report any participant grievances reported by other DHC staff directly to the Grievances and Appeals department, as well as other disciplines involved. - Schedule CBPCP appointments. - Schedules all specialty consultations, including but not limited to psychiatry, podiatry, lab/home draws, and acupuncture. - Informs Participants via phone regarding all future appointments. - Identifies and partners with other departments to resolve complex participant inquiries. - Completes documentation regarding appointments in the organization's computer systems. - Responsible for the participant’s profile updates in all systems. - Performs consistently with the organization’s mission and philosophy. - Performs job responsibilities according to the organization’s policies. Seeks clarification when needed. - Assumes responsibility for assignments given, seeks supervision appropriately, and is accountable for work performance. Meets productivity guidelines. - Maintains proper documentation (updated, timely, legible) related to patient care. - Maintains HIPAA standards and confidentiality of PHI. - Serves as a role model for peers and colleagues. - Assumes responsibility for professional growth and development; maintains and upgrades professional knowledge and practice skills. - Treats other employees respectfully and facilitates an environment of teamwork. - Communicate with participants in a caring, helpful, considerate, and culturally sensitive manner. - Demonstrates a thorough understanding of participants’ needs and wants and attempts to anticipate and meet participants’ needs. - Utilizes service recovery techniques to resolve issues quickly and to the customer’s satisfaction. - Ability to manage multiple tasks and priorities in a fast-paced environment and adapt to changing priorities throughout the day. Qualifications - Associate degree preferred, or equivalent relevant call center years of experience preferred. - One to two (1-2) years of experience in customer services, quality, and or auditing experience. - Able to pass a typing test with at least 40 WPM. - Bilingual Requirement: Spanish and English. - Excellent written and verbal communication skills. - Ability to thrive in a fast-paced environment and meet assigned deadlines. - Excellent organizational skills, accuracy, and attention to detail. - Ability to operate both independently and collaboratively as required. - Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook. Requirements - This is a fully remote position. Employees are required to provide and maintain their own home office equipment that meets the organization’s technical, security, and connectivity requirements. - Employees must have access to a modern personal computer that meets the following minimum standards: - PC or Mac desktop or laptop, manufactured within the last five (5) years. - Supported operating system: Windows-based devices must run the latest version of Windows; Apple devices must run the latest version of macOS. - Ability to install and run required secure remote-access applications. - Minimum system capability: Processor: 3.0 GHz or faster; Memory: At least 8 GB RAM; Storage: Sufficient free disk space to support required applications; Display: Minimum screen resolution of 800 x 600. - Reliable high-speed internet connection with minimum speeds of: - 25 Mbps download. - 10 Mbps upload. - Stable connection suitable for voice and system-based work; Wired Ethernet connection preferred. - Private, quiet workspace that supports confidential conversations and HIPAA compliance. - Device must have up-to-date antivirus and security protections. - Operating systems must be configured to receive automatic updates. - Employees must comply with all company security, confidentiality, and access protocols, including multi-factor authentication. - Employees are responsible for maintaining their personal equipment and resolving any device or connectivity issues that may impact job performance. Benefits - After completing six (6) months of continuous employment, employees in fully remote roles may be eligible for a one-time reimbursement of up to $600 for approved home office equipment expenses, including but not limited to: - Monitors. - Office chairs. - Desktop or laptop computers. - Webcams or cameras. - Battery backup or surge protection equipment. - This reimbursement is not provided upfront; eligibility is subject to company policy, documentation, and approval. - The reimbursement is non-recurring and does not constitute wages, salary, or ongoing compensation. - Reimbursement availability may change based on business or policy needs. Physical Requirements - Individuals must be able to sustain certain physical requirements essential to the job. This includes, but is not limited to: - Standing – Duration of up to 6 hours a day. - Sitting/Stationary Positions – Sedentary position in duration of up to 6-8 hours a day for consecutive hours/periods. - Lifting/Push/Pull – Up to 50 pounds of equipment, baggage, supplies, and other items used in the scope of the job using OSHA guidelines, etc. - Bending/Squatting – Have to be able to safely bend or squat to perform the essential functions under the scope of the job. - Stairs/Steps/Walking/Climbing – Must be able to safely maneuver stairs, climb up/down, and walk to access work areas. - Agility/Fine Motor Skills - Must demonstrate agility and fine motor skills to operate and activate equipment, devices, instruments, and tools to complete essential job functions (ie. typing, use of supplies, equipment, etc.) - Sight/Visual Requirements – Must be able to visually read documentation, papers, orders, signs, etc., and type/write documentation, etc. with accuracy. - Audio Hearing and Motor Skills (Language) Requirements – Must be able to listen attentively and document information from patients, community members, co-workers, clients, providers, etc., and intake information through audio processing with accuracy. - Cognitive Ability – Must be able to demonstrate good decision-making, reasonableness, cognitive ability, rational processing, and analysis to satisfy essential functions of the job. Salary Range $35,000.00 - $40,000.00/year

• Assist in the day-to-day management of B2B Technology PR accounts, helping build strong relationships and ensuring exceptional client service. • Support the development and implementation of strategic PR plans that align with client objectives. • Proactively identify opportunities to enhance client results. • Contribute to the creation and execution of PR campaigns, including media outreach, influencer collaborations, and event activations. • Help draft press materials such as press releases, pitches, media alerts, and client communications. • Conduct media outreach to secure coverage and enhance brand visibility for clients. • Work collaboratively with senior team members and peers, actively participating in brainstorming and planning sessions. • Assist with project coordination to ensure timely delivery of high-quality work. • Stay informed about industry trends, media landscapes, and consumer insights. • Help track and compile campaign results, preparing clear and insightful client reports.