Role Description As a Customer Resolution Specialist, you’ll connect with customers to resolve their concerns and deliver solutions that work for them. Use your people skills and problem-solving abilities to make a real impact as part of a team that values your contributions and supports your growth. The role is ideal for someone who thrives on problem-solving, values empathy and enjoys working in a fast-paced, customer-focused environment. Qualifications - Legally able to work and reside in the United States - At least 18 years of age - High school diploma or equivalent - Flexibility to work various shifts, including evenings and weekends - Able to pass a background check Requirements - Strong communication and active listening - Problem-solving and needs assessment - Ability to handle sensitive information and follow policies - Accurate documentation and attention to detail - Customer-focused approach with empathy - Technical and billing troubleshooting - Ability to manage multiple tasks and adapt to change Benefits - $16/hour - Enjoy the benefits of working from home. Save time, money and reduce stress - No equipment? We provide everything you need! - Join a supportive community focused on engagement and recognition - Comprehensive benefits including medical, dental, life and vision insurance, company-matched 401K contribution, paid vacation time, EAP and wellness program - Internal growth opportunity, 93% of our management team is promoted from within - Hands-on paid virtual classroom-style training, as well as ongoing job-specific training - Employee discounts and referral bonuses Company Description Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Get to know us at www.foundever.com and connect with us on Facebook , LinkedIn and Twitter .

Title: Legal Support Specialist Location: San Francisco, California time type Full time job requisition id R003204 San Francisco, California Job Description The San Francisco office is seeking to hire a Legal Support Specialist. The Legal Support Specialist plays a key role in providing daily administrative and practice support to attorneys and legal professionals across multiple practice areas. The Legal Support Specialist works closely with paralegals and Legal Practice Coordinators (Legal Secretaries) to assist with document preparation, coordination, and general administrative support. The position requires the ability to perform client‑billable work as directed. Responsibilities include, but are not limited to, preparing expense reports, check requests, new business memos, and engagement letters; coordinating mailings and binder preparation; entering and maintaining calendar items; editing prebills; maintaining electronic files; assisting with travel arrangements; and scheduling meetings. The Legal Support Specialist will also assist attorneys with document production, compiling and organizing materials, preparing and quality‑checking binders to ensure accuracy and proper collation, and managing both physical and electronic files. Additional duties include creating hyperlinks, assisting with electronic filings, tracking deadlines related to filings, compliance requirements, and court dates (as applicable), and supporting the preparation of various forms, filings, and related documentation. Other responsibilities may be assigned as business needs require. Qualifications: The successful candidate will demonstrate a strong interest in the legal profession and be proficient in Microsoft Office, including Word, Excel, and PowerPoint. The ideal candidate will possess excellent administrative and interpersonal skills, with the ability to manage a high‑volume desk accurately and efficiently while maintaining meticulous attention to detail. Strong proofreading skills, along with solid Word, Excel, and overall computer proficiency, are essential. This role requires a positive, self‑motivated professional with a strong work ethic, polished demeanor, and the initiative to successfully multitask and prioritize in a fast‑paced environment. The current schedule requires a minimum of three days per week in the office, with the flexibility to work remotely one to two days per week, subject to change based on business needs. Flexibility to work overtime is required. Candidate must be a team player and able to adapt to changing technologies and procedures. BA/BS degree required. Notary Public, a plus. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the California Fair Chance Act. California Pay range for this role, with final offer amount dependent on skillset and experience, is $55,000 - $65,000.

Provide exceptional customer service by assisting with coverage and claims inquiries, accurately interpreting policy provisions, and conducting thorough research to resolve disputes effectively while maintaining organized documentation.

Provide excellent customer service by assisting customers with coverage inquiries, accurately interpreting policy provisions, and conducting research for prompt resolution of claims while maintaining professionalism in a high-volume environment.