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Christian Broadcasting Network - CBN spreads the message of the Christian faith throughout the world with multifaceted operations for television broadcasting, d
Contact Center Representative – Second Shift
Location
Alabama + 9 moreAll locations: Alabama | Florida | Kansas | North Carolina | Oklahoma | Mississippi | South Carolina | Tennessee | Texas | Virginia
Posted
80 days ago
Salary
$15 / hour
Seniority
Junior
Job Description
Contact Center Representative – Second Shift
Christian Broadcasting Network - CBN
• Communicate and connect with established and prospective CBN partners through ministering prayer using accepted biblical doctrine • Share information about CBN and its affiliated ministries • Encourage financial support • Facilitate ministry activities and contribute to CBN’s Biblical mission to advance the Gospel of Jesus Christ worldwide
Job Requirements
- 1+ years of experience as a contact center agent or similar customer service-related work
- Excellent ability to effectively interact with callers and consistently perform contact center processes
- Knowledge of the Bible and ability to pray concise, Scripture-based prayers
- Strong listening skills with ability to verbally empathize with others
- Fluent English (or bilingual English/Spanish) language skills with ability to communicate professionally, both verbally and in writing, including proper use of sentence structure, grammar, and spelling
- Strong reading comprehension skills with excellent ability to sound genuine and authentic while reading from a script
- Ability to maintain a distraction-free home office environment
- Ability to maintain consistent access to a high-speed cable or fiber internet router
- Strong computer skills including use of Windows-based operating system, web browser, meeting tools, email programs with ability to navigate multiple applications and learn new software
- Ability to work in a structured, fast-paced environment, and adapt quickly to change
- Excellent ability to maintain confidentiality and safeguard sensitive information per department protocols
- Strong ability to maintain consistent punctuality and attendance
- Excellent interpersonal skills with ability to establish professional rapport with all levels of management, staff and outside public
- Self-motivated with ability to work independently as well as be an effective member of a team
- Flexible with ability to work well under pressure and consistently meet performance metrics
Benefits
- Full benefits for full-time positions
- 75% tuition discount from Regent University
- Benefits for vacation leave
- Benefits for sick leave
- 401(k) participation
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