Chili Piper

• Identify high-potential businesses and develop and execute outbound strategies to bring them to Chili Piper • Develop and lead outbound campaigns from idea-generation through to qualified meetings • Launch and test new outbound lead generation channels and determine how best to scale them • Work with cross-functional teams and build the roots of our Sales team • Hit the phones confidently with prospects from self-sourced and SDR generated efforts • Set monthly OKRs (Objectives and Key Results) with your manager and develop an action plan to achieve them • Become a product expert • Consistently achieve your activity goals

• Create effective test strategies for the mission-critical services developed within the engineering team to improve products quality • Write and execute test plans for the UI and backend services • Create, maintain and improve automated test coverage for our products • Ensure continuous testing and monitoring of functionality, stability, performance, and accuracy of all components • Ensure that the final product satisfies the product requirements and meet end-user expectations • Investigate and debug issues reported by the other team members • Process product reviews and inform the development team of defects and errors

• Own pipeline targets and the plays and experiments behind them • Launch and manage multi-channel growth plays across paid, organic, email, events, partnerships, outbound, and product-led loops • Design and optimize the funnel from first touch to qualified meeting • Run fast, weekly experiments on channels, creatives, offers, landing pages, and automation • Find unconventional growth opportunities, like viral loops, influencer plays, product hooks, or automation workflows • Turn scrappy tests into repeatable pipeline engines • Align closely with SDRs, AEs, and RevOps to turn experiments into real opportunities • Track performance across pipeline, CAC, conversion rates, and ROI • Scale what works and kill what doesn’t

• Cross Sell new products to existing customers • Renew the contracts of our largest mid-market customers through great relationship building and value-add throughout their lifecycle with us. • Create expansion opportunities within different geographies/business units, additional sales seats, and new products. • Define and review the success criteria with your customer to ensure they're performing as expected on a regular basis. • Leverage sales management tools like Salesforce and Gong to track sales activities. • Sell to key decision makers within mid-market organizations (51-1000 employees). You must establish strong partnerships with procurement teams, legal teams, and security teams in addition to the primary decision makers in sales, customer success, and marketing departments. • Identify customers at risk and provide the necessary support with our Customer Success team to retain and make them successful. • Work closely with the Customer Success team to ensure all onboarding and success criteria are being met. • Develop account plans to plan out strategy alongside marketing and customer success to expand mid-market accounts.

• Own the full sales cycle from demo to close • Build and execute account plans for Strategic targets, identifying the highest-probability paths to close. • Run executive-level discovery that ties business outcomes to measurable value and a clear decision process. • Build strong, multi-threaded relationships across stakeholders (economic buyer, champions, power users, security/procurement). • Drive process discipline: clear next steps, mutual action plans, consistent deal hygiene, and risk management. • Maintain high-quality CRM rigor (stages reflect truth, notes are usable, and forecasts are accurate). • Partner closely with a Strategic SDR focused on outbound execution, aligning on account strategy, targeting, sequencing, and conversion plays. • Collaborate with Marketing, SDR, and Partnerships to refine and scale messaging, improve outbound performance, increase conversion across channels and support land/expand motions. • Translate outbound learnings into repeatable talk tracks, positioning, and account-based plays that create consistent pipeline across Strategic accounts.

• Act as a subject-matter expert on RevOps architecture, lead routing, lifecycle design, and meeting flows • Translate real-world implementation patterns into scalable partner/community enablement assets (playbooks, workflows, diagrams, decision trees) • Reduce friction in partner-led sales and implementations by standardizing best practices • Support high-impact partner-led and competitive deals as a RevOps expert • Help partners scope complex use cases and implementations more quickly and accurately • Reinforce Chili Piper’s differentiation versus competitors through operational expertise • Develop operator-grade RevOps content that partners can use to sell, implement, and expand Chili Piper • Collaborate with Partnerships and Marketing to align enablement content with GTM priorities • Establish Chili Piper as a trusted voice in RevOps and RevTech through practical, experience-driven content • Build and nurture a community for Chili Piper partners and RevOps leaders • Lead partner roundtables, office hours, and enablement sessions • Create feedback loops from partners into Product and Partnerships teams

• Own and manage a complex product area end-to-end, from discovery through delivery, iteration, and long-term evolution. • Define product strategy and roadmap for your area, balancing customer needs, business impact, and technical constraints. • Translate highly complex data, workflows, and customer needs into clear product direction and actionable insights. • Partner closely with Engineering and Design to empower teams, align on solutions, and deliver high-quality experiences. • Define success metrics for your product area and continuously evaluate performance to inform prioritization and iteration. • Align with Sales and Marketing to ensure products reach the right customers and deliver on their intended value. • Drive prioritization and make informed tradeoffs in ambiguous, enterprise-grade problem spaces. • Maintain a high bar for product quality, usability, and attention to detail.

• Drive new business expansion within Strategic accounts using Chili Piper through Gong Engage. • Build and execute account strategies that uncover new teams, new product opportunities, and paths to a direct commercial relationship. • Run the entire sales cycle end-to-end, from outbound prospecting to negotiation and contract close. • Partner with Customer Success during early engagement, then take full ownership as deals move toward direct agreements. • Build strong relationships with senior leaders and C-suite stakeholders. • Coordinate tightly with the Strategic SDR, Marketing, and Partnerships to drive pipeline and create multi-threaded engagements. • Deliver crisp, confident value messaging that clearly differentiates Chili Piper. • Travel to key accounts as needed (up to 20%).

• Lead onboarding for Gong-sourced customers, managing the full lifecycle from intro to go-live. • Serve as a product expert across ChiliCal, Handoff, Concierge, Distro, and Chat AI. • Guide customers through the integration with Gong Engage, optimizing sequences, workflows, and rep usage. • Identify cross-product use cases, recommending Concierge, Distro, Chat AI, or other capabilities that solve customer pain points. • Manage a high-volume implementation pipeline, keeping customers engaged and driving fast time-to-value. • Run configuration, training, and build sessions, particularly around Salesforce integrations, routing logic, and workflow setup. • Influence customer decisions with strong sales acumen—communicating value, handling objections, and steering toward best practices. • Leverage AI tools to streamline follow-ups and maintain momentum across many simultaneous implementations. • Work cross-functionally with Sales, Partnerships, and Product to ensure a seamless customer experience and drive mutual success with Gong. • Provide clear documentation of implementation progress, risks, and milestones for internal and partner visibility.