Chewy

Role Description What you’ll do: - Combine deep understanding of machine learning, advanced data analysis, statistical testing, and the ability to communicate insights effectively to both technical and non-technical stakeholders. - Operate as a full stack data scientist utilizing expertise in both machine learning and cloud technologies, while also growing and leading a team. - Lead data science projects through development lifecycle including offline evaluation, deployment, experimentation, feedback, and model improvements. - Formalize procedures about how models are expected to behave, creating definitions of outliers, developing methods to identify them systematically, and explaining why they are reasonable or identifying fixes. - Design, develop, and implement machine learning models for various applications, including but not limited to predictive analytics, natural language processing, generative AI, and computer vision for different retail applications. - Research and implement state-of-the-art machine learning algorithms to address specific business challenges. - Analyze large, complex data sets to extract actionable insights and identify trends, patterns, and opportunities. - Handle data collection, cleansing, and validation processes to ensure data integrity and reliability. - Collaborate with cross-functional teams, including data scientists, software engineers, and domain experts, to understand requirements and deliver effective solutions. - Document code, algorithms, and processes to facilitate knowledge sharing and ensure reproducibility. - Provide technical guidance in best practices for model development to the data science team. Qualifications - Master’s degree in Data Science, Math, Statistics, Computer Science, or related field and 4 years of experience as a Computer and Information Systems Manager or a related position/occupation. - Ph.D. degree in Data Science, Math, Statistics, Computer Science, or related field and 2 years of experience as a Computer and Information Systems Manager or a related position/occupation. Requirements - Apply advanced mathematics and data science methodologies. - Standard machine learning and statistical techniques including predictive models (time series, regression, etc.), classification, forecasting. - Programming in Python and ML frameworks. - Developing and deploying advanced machine learning models and algorithms in a production environment. Benefits - Base salary range: $189,684 to $296,000 per year. - Eligible for 401k and a new hire and annual equity grant. - C08+ positions may also be eligible for annual bonus. - Different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. - Parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program. - Discounts including 10% off pet insurance and 20% off at Chewy.com. - Unlimited PTO for exempt salary team members, subject to manager approval. - Six paid holidays per year. - Eligibility for paid sick and family leave in compliance with applicable state and local regulations.

Software Engineer I Location: Boston United States Job Description: Job Description: Software Engineer I Boston, MA - IT - Full time Job Description: What you'll do: - Design and build software components of services and/or platforms. - Utilize algorithms, data structures, and design patterns to produce efficient and performant code. - Develop, extend, and debug code within the scope of existing tools and services. - Execute on design and debug tasks. - Troubleshoot root cause and solutions for bugs and production issues. - Contribute to best practices for logging, testing, instrumentation, metrics, monitors, alerts, practices, and processes. - Make meaningful contributions to existing service architecture, data architecture, dev-ops, and infrastructure as code, deployment pipelines, and public cloud services as part of a software development team. - Participate in on-call rotations and operational excellence. What you'll need: - Minimum Requirements: Bachelor's degree or foreign equivalent in Computer Science, Computer Information Systems, or related field and, plus 1 year of experience in a Software Developers or a related position/occupation. - Alternate Education and Experience: Master's degree or foreign equivalent in Computer Science, Computer Information Systems, or related field and no experience in a Software Developers or a related position/occupation. - Experience or coursework must include: - Software engineering; - Designing, building, and deploying scalable, highly available systems; - Writing code or debugging tricky issues; - Professional software engineering practices for the full software development life cycle including coding standards, code reviews, source control management, build processes, testing, and operations; - Object-oriented design, data structures, algorithm design, problem solving, and complexity analysis; - Scrum, XP, or other agile methodologies; - Configuration and deployment management; - Technology infrastructure, network, compute, storage, and virtualization; - Performing data analytics; - AWS; - Core web technologies, including ES6+ JavaScript and React; - Experience designing, building, deploying, testing, and evolving responsive user interfaces; - Experience integrating with RESTFUL APIS using Java or a similar backend language; - Automated testing frameworks such as Karate, Playwright, Cypress, Selenium; - Developing CI/CD pipelines using Jenkins, TeamCity or comparable tools; - And experience with containerized systems such as Docker. Employer: Chewy, Inc. Office Address: 343 Congress Street, Floor 5, Boston, MA 02210 Other: Telecommuting permitted up to 2 days per week. The base salary range for this role is $131,082.00 to $163,000.00 per year - The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus. We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com. Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations. Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here. - The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus. We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com. Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations. Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic.

Role Description Chewy is seeking a Customer Care Social Media Engagement Specialist who writes with clarity, empathy, and a touch of wit and who understands the difference between posting and truly building relationships online. You’re fluent in the pace, norms, and cultural language of each platform and know how to show up in ways that feel real, human, and native to social. In this role, you’ll be one of Chewy’s frontline voices—helping customers with questions or concerns, making our community feel seen and understood, and spotting moments to surprise and delight. Every comment, reply, and DM is an opportunity to deepen trust, brighten someone’s day, solve a problem, or deliver a WOW moment. You’ll shape how pet parents experience Chewy on social—one thoughtful interaction, rescue moment, or WOW-worthy response at a time—ensuring we show up as helpful, emotionally attuned, and delightfully human to the pet parents we serve. What You'll Do - Monitor and engage with Chewy customers across Facebook, Instagram, X (Twitter), TikTok, YouTube, and other emerging channels. - Respond thoughtfully to private messages, public comments, and posts, always in a balance of your own unique tone of voice while keeping mindful of Chewy’s voice. - Create authentic, trend-savvy engagements that spark conversation, delight our followers, and build community. - Identify and escalate sensitive issues, trending topics, or brand impacting moments with speed and high judgment. - Use your social instinct to spot opportunities for viral or standout customer interactions. - Stay on top of cultural trends, memes, and conversations that shape the social landscape. - Collaborate with internal partners and vendors to ensure accurate responses and alignment with Chewy’s brand values. - Turn unique customer connections into unforgettable moments through thoughtful, customized gift ideas that surprise and delight. - Operate tools like Sprinklr and native social platforms to moderate conversations and maintain brand standards. - Maintain composure and professionalism when responding in fast-moving or high-visibility situations. - Be a proactive, curious learner; open to feedback, new processes, and new ways to surprise and delight our customers. Qualifications - Excellent written and verbal communication skills - your words carry warmth, wit, and clarity. - Proven experience managing or engaging with online communities or brand social channels. - Up-to-date knowledge of social trends, platforms, features, and etiquette. - Strong attention to detail and judgment in public communications. - Ability to multitask across multiple screens, tools, and conversations. - Comfortable using social tools such as Sprinklr, Meta Business Suite and related platforms. - Flexibility to work shifts, weekends, and holidays as needed — social never sleeps. - Positive attitude, creative spirit, and comfort engaging with customers at scale. - High school diploma or equivalent required. Benefits - Competitive wages. - Medical & dental insurance. - 401k, plus more! - Ongoing training and development. - Resources and opportunities to become your best.

Role Description Chewy is seeking a Senior Social Media Engagement Specialist who thinks in trends, reacts in real time, and instinctively knows when a moment is about to take off. Success in this role requires deep fluency in internet culture and the ability to write with range—balancing empathy and warmth with speed, wit, and sharp cultural awareness. In this role, you’ll operate at the intersection of community engagement, cultural trendspotting, and high-visibility customer interactions. You’ll respond to Chewy’s most sensitive, viral, or high-impact engagements while also leaning into proactive discovery—scouring TikTok, Instagram, and emerging platforms to find moments where Chewy can show up authentically, playfully, and memorably. You’ll work closely with cross-functional partners in Marketing, WOW, Public Relations, Customer Experience, and other stakeholder groups, proactively identifying cultural moments, emerging trends, and creative engagement opportunities that help Chewy show up in ways that feel fresh, native to the platform, and delightfully human. Whether it’s solving a customer’s problem, elevating a brand moment, or sparking an unexpected conversation, you’ll help shape how millions experience Chewy online—one culturally tuned, high-judgment interaction at a time. What You’ll Do - High-Visibility Engagement & Customer Experience: - Respond to Chewy’s most sensitive, high-leverage, or high-visibility interactions across all social channels, ensuring replies are thoughtful, human, witty, and aligned to Chewy’s voice. - Resolve executive-level customer escalations with urgency, empathy, and root cause analysis. - Maintain real-time quality control across Chewy’s comments, posts, and DMs to ensure engagement expectations are consistently met. - Validate all customer contacts without a response to ensure full coverage and safeguard engagement standards. - Proactive Engagement & Trendspotting: - Actively scan TikTok, Instagram, and emerging platforms to spot culturally relevant, funny, unexpected, or viral-worthy content. - Identify opportunities for Chewy to join conversations creatively, thoughtfully, and in ways that feel native to each platform. - Bring forward proactive engagement concepts for cross-functional review, using strong cultural intuition to determine timing, tone, and brand fit. - Track trends, audio, memes, and creator conversations to anticipate where Chewy can authentically participate. - Identify opportunities for “surprise and delight” moments through thoughtful, personalized engagements or gifting. - Cross-Functional Leadership & Partnership: - Collaborate with Marketing, Public Relations, Legal, and other partners to ensure messaging accuracy and brand alignment. - Share trend insights, cultural observations, and social risks that help inform content planning and broader engagement strategies. - Operational Excellence & Team Enablement: - Create, update, and maintain internal documentation, playbooks, and process maps. - Assist in onboarding, mentoring, and guiding C2 Social Media Specialists as both a creative and quality leader. - Lead clear start-of-day, intraday, and end-of-day shift handoffs to maintain continuity. - Step into operational gaps as needed to support smooth daily coverage and consistent performance. Qualifications - Exceptional written communication skills, with the ability to write across an emotional spectrum—ranging from warm, compassionate, and reassuring to quick, clever, and culturally sharp—while maintaining impeccable judgment in public-facing spaces. - Demonstrated experience engaging on brand social channels or large online communities, confidently navigating high-visibility interactions. - Deep knowledge of social trends, meme culture, platform features, viral dynamics, and emerging online behaviors. - Strong intuition for identifying content with viral potential and shaping brand-safe, creative engagement ideas. - Ability to multitask across multiple screens, tools, and conversations while maintaining high quality and attention to detail. - Experience with Sprinklr and native platform tools (Meta Business Suite, TikTok tools, etc.). - A proactive mindset—you identify trends, risks, and opportunities early and take initiative. - Ability to maintain composure and high judgment in fast-moving, high-pressure, or public-facing situations. - Adaptability to policy or process updates and flexibility to adjust schedules based on business needs. Benefits - Competitive wages - Medical & dental insurance - 401k - Ongoing training and development - Resources and opportunities to become your best

Role Description As a Data Scientist II at Chewy, you will: - Develop machine learning infrastructure and data pipelines that improve data quality. - Use machine learning frameworks in both development, testing, and production environments to create and deploy new technologies. - Identify opportunities for data science to improve current products and practices for business engineering teams. - Create machine learning algorithms to optimize and deliver results by reducing computational complexity, increasing the accuracy of models, and improving business metrics. - Perform data ET, statistical and analytical analyses, and communicate insights and recommendations to Chewy management to make informed decisions. Qualifications - Master’s degree in Science, Business Analytics, Industrial Engineering or related field. - 3 years of experience as a Data Scientist. - Experience must include: - Building, deploying, and scaling ETL pipelines and machine learning models in production environments using services such as Lambda, Glue, S3, Athena, and SageMaker. - Querying, transforming, and managing large-scale datasets using distributed computing frameworks and cloud data warehouses such as Snowflake and Spark. - Developing, training, and evaluating both supervised and unsupervised models for experimentation and business optimization using libraries such as Scikit-learn, PyTorch, and TensorFlow. - Python, including building reusable and modular components for ETL and machine learning pipelines. - Familiar with tools and frameworks like Docker and PySpark. - Designed and developed interactive dashboards and custom visualizations for KPIs, experimentation results, and performance monitoring using tools such as Tableau, Matplotlib, and Seaborn. - Designed, implemented, and analyzed models and other experiments to drive data-informed decisions and improve product and user experience. Requirements - Telecommuting permitted. - Base salary range for this role is $118,893 to $175,000 per year. - Eligibility for 401k and a new hire and annual equity grant. - C08+ positions may also be eligible for an annual bonus. Benefits - Medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident insurance. - Parental leave and family services benefits. - Backup dependent care and flexible spending accounts. - Telemedicine and pet adoption reimbursement. - Employee assistance program and discounts including 10% off pet insurance and 20% off at Chewy.com. - Unlimited PTO for exempt salary team members, subject to manager approval. - Six paid holidays per year. - Eligibility for paid sick and family leave in compliance with applicable state and local regulations. Company Description Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here .

Role Description Chewy is seeking a Manager, Program Management III in Plantation, FL, Boston, MA, or Bellevue, WA to lead Customer Care engagement and culture programs that shape the Team Member experience and support business outcomes. This leader will own and evolve a portfolio of engagement programs tied to the Customer Care Team Member Promise (CCTMP), while leading a team of program managers, analysts, and administrators. You will partner across Customer Care, HR, and enterprise functions to define strategy, build scalable programs, and deliver measurable impact across a fully virtual frontline population. This is a people leader role with responsibility for developing talent, setting direction, and ensuring high-quality execution across multiple programs. You will translate strategy into clear priorities, guide your team through ambiguity, and influence stakeholders at all levels to drive alignment and results. The ideal candidate brings strong program leadership, experience building programs from the ground up, and a track record of developing high-performing teams while driving culture and engagement at scale. What You’ll Do - Lead a portfolio of programs across the five CCTMP pillars, driving measurable impact and continuous improvement while aligning initiatives to business priorities and the team member experience. - Translate engagement strategy into scalable programs, mechanisms, and communications across Customer Care. - Identify opportunities to simplify, streamline, and optimize programs to reduce duplication and increase effectiveness. - Lead, coach, and develop a team of program managers, analysts, and administrators. - Set clear priorities, define success metrics, and drive accountability for outcomes. - Partner with Customer Care leadership, HRBPs, Finance, Legal, and Communications to align priorities and deliver integrated solutions. - Act as a strategic partner to senior leaders, influencing decisions through data, insights, and business context. - Align stakeholders to shared goals, manage competing priorities, and drive clarity across complex initiatives. - Oversee program design and execution end to end, including planning, change management, communications, and launch, while maintaining strong governance across roadmaps, milestones, risks, and dependencies. - Lead large-scale engagement initiatives, including recognition programs and Moments that Matter experiences. - Evaluate and implement tools, platforms, and vendors that support engagement and program delivery. - Define and track success metrics across all programs, ensuring visibility into performance and outcomes. - Leverage team member insights, listening data, and industry trends to inform strategy and program design. - Own program budgets, including forecasting, planning, and ongoing management. - Assess resource needs, prioritize investments, and optimize allocation across programs. - Ensure operational rigor across the program portfolio, including documentation, workflows, and governance. Qualifications - Bachelor’s degree in Human Resources, Business Administration, or related field. - 5+ years of experience in program management, employee engagement, HR, or related field, including people leadership. - Experience leading and developing high-performing teams in a fast-paced environment. - Strong program management skills, including strategy development, execution, and change management. - Experience managing budgets and aligning resources to business priorities. - Proven ability to influence senior leaders and drive alignment across functions. - Strong analytical skills with the ability to translate data into insights and action. - Experience designing and scaling programs in complex, matrixed organizations. - Excellent communication skills, with the ability to simplify complex ideas and influence diverse audiences. - Experience working with program management and collaboration tools (e.g., Asana, Smartsheet, SharePoint). - Ability to manage multiple priorities and navigate ambiguity. Benefits - The base salary range for this role is $100,000 - $160,000.00. - This position is eligible for 401k and a new hire and annual equity grant. - C08+ positions may also be eligible for annual bonus. - We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. - We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com. - Exempt salary team members have unlimited PTO, subject to manager approval. - Team members will receive six paid holidays per year. - Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Title: Licensed Healthcare Agent Location: Richardson United States Job Description: Healthcare Agent Licensed Trainee - Pet Insurance (Remote) Pay Rate: $21.00/hour Location: Remote (Must reside in one of the following states: Arizona, Florida, Kentucky, or Texas) Do you have a passion for helping animals and hold an active Property & Casualty Insurance license? Join Chewy Insurance Services and help pet parents protect their beloved companions through comprehensive pet insurance coverage and exceptional customer service. We are seeking dynamic and motivated individuals to join our team as Healthcare Agent Licensed Trainee. In this role, you will educate pet parents, guide them through enrollment, and ensure they select the coverage options that best meet their needs. Why Join Chewy Insurance Services - Competitive pay and benefits - Opportunity to make a meaningful impact for pet families - Career growth within a rapidly expanding sector - Supportive and collaborative team culture Key Responsibilities - Respond to inbound warm leads from pet parents interested in pet insurance policies - Use a consultative approach to assess customer needs and recommend appropriate coverage - Educate customers on policy details, coverage options, and benefits - Confidently and empathetically address objections to build trust - Guide customers through the enrollment process and ensure accurate documentation - Meet or exceed enrollment targets while maintaining regulatory compliance - Utilize internal systems to provide a seamless customer experience - Collaborate with insurance partners and maintain knowledge of Chewy's pet insurance offerings - Handle healthcare and customer service inquiries via phone, email, and chat as needed Qualifications - Active Property & Casualty Insurance license in your home state (required) - Ability to obtain and maintain non-resident licensure in all 50 U.S. states - Ability to pass a background check, additional insurance screenings, and fingerprinting as required - 2+ years of insurance sales experience preferred - 2+ years of customer service experience - Strong consultative selling and objection-handling skills - Excellent communication skills - Familiarity with pet insurance or the broader insurance industry is a plus - Comfortable using multiple systems for data entry and customer interaction - Flexibility to work shifts, including evenings, weekends, and potential overtime Training - Three weeks of virtual training - Monday through Friday - 9:00 AM - 5:30 PM ET Technical Requirements (Remote Work) - Reliable wired internet connection (minimum 30 Mbps download / 10 Mbps upload) - Dedicated, distraction-free workspace - Cell phone or tablet for two-factor authentication - Ability to receive SMS messages and phone calls - Compliance with insurance licensing location requirements Important: Applicants must provide complete and transparent information regarding any criminal background history on their pre-employment application, including misdemeanors, felonies, and dropped charges. If you are a licensed insurance professional who is passionate about helping pet parents and interested in building a meaningful career in pet health protection, we encourage you to apply. Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic.

Job Description: Healthcare Agent Licensed Trainee – Pet Insurance (Remote) Pay Rate: $21.00/hour Location: Remote (Must reside in one of the following states: Arizona, Florida, Kentucky, or Texas) Do you have a passion for helping animals and hold an active Property & Casualty Insurance license? Join Chewy Insurance Services and help pet parents protect their beloved companions through comprehensive pet insurance coverage and exceptional customer service. We are seeking dynamic and motivated individuals to join our team as Healthcare Agent Licensed Trainee. In this role, you will educate pet parents, guide them through enrollment, and ensure they select the coverage options that best meet their needs. Why Join Chewy Insurance Services - Competitive pay and benefits - Opportunity to make a meaningful impact for pet families - Career growth within a rapidly expanding sector - Supportive and collaborative team culture Key Responsibilities - Respond to inbound warm leads from pet parents interested in pet insurance policies - Use a consultative approach to assess customer needs and recommend appropriate coverage - Educate customers on policy details, coverage options, and benefits - Confidently and empathetically address objections to build trust - Guide customers through the enrollment process and ensure accurate documentation - Meet or exceed enrollment targets while maintaining regulatory compliance - Utilize internal systems to provide a seamless customer experience - Collaborate with insurance partners and maintain knowledge of Chewy’s pet insurance offerings - Handle healthcare and customer service inquiries via phone, email, and chat as needed Qualifications - Active Property & Casualty Insurance license in your home state (required) - Ability to obtain and maintain non-resident licensure in all 50 U.S. states - Ability to pass a background check, additional insurance screenings, and fingerprinting as required - 2+ years of insurance sales experience preferred - 2+ years of customer service experience - Strong consultative selling and objection-handling skills - Excellent communication skills - Familiarity with pet insurance or the broader insurance industry is a plus - Comfortable using multiple systems for data entry and customer interaction - Flexibility to work shifts, including evenings, weekends, and potential overtime Training - Three weeks of virtual training - Monday through Friday - 9:00 AM – 5:30 PM ET Technical Requirements (Remote Work) - Reliable wired internet connection (minimum 30 Mbps download / 10 Mbps upload) - Dedicated, distraction-free workspace - Cell phone or tablet for two-factor authentication - Ability to receive SMS messages and phone calls - Compliance with insurance licensing location requirements Important: Applicants must provide complete and transparent information regarding any criminal background history on their pre-employment application, including misdemeanors, felonies, and dropped charges. If you are a licensed insurance professional who is passionate about helping pet parents and interested in building a meaningful career in pet health protection, we encourage you to apply. Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.

Title: AD Product Management - Rx and Vet Diet Location: Bellevue, WA Category Product Management & Product Design Full time R29301 Our Opportunity: At Chewy, our mission is to be the most trusted and convenient destination for pet parents and partners everywhere. They are family, and we are passionate about exceeding their expectations at every interaction. To support our mission, you will be an Associate Director of Product Management - Rx and Vet Diet Customer Experience in our Bellevue, WA office. In this role, you will own and drive improvements to the customer experience across Chewy’s online pharmacy business, leading product initiatives and partnering cross-functionally to deliver a best-in-class experience. What You’ll Do: - Roadmap Development and Execution: Define, develop, and implement a Pharmacy and Vet Diet purchase experience roadmap that enhances customer experiences and impacts business outcomes. - Customer Experience Optimization: Deliver outstanding customer experiences throughout the customer journey, ensuring frictionless shopping, checkout and post-purchase interactions for customers. - Partner Communication and Vision Alignment: Craft compelling narratives and vision documents to communicate short- and long-term strategies to leadership and partners. - Cross-functional Collaboration and Product Development: Partner with design, engineering, finance, data science, and business teams to drive complex product initiatives from ideation to execution. - Data-Driven Decision Making: Provide data-driven insights and develop key performance metrics to optimize purchase funnel performance and order success. - Product Management Best Practices: Advocate for and continuously improve our product delivery mechanisms, setting a higher standard for feature delivery quality and velocity. What You’ll Need: - Educational Background and Experience: Bachelor’s degree or equivalent experience. 7+ years experience in product management within ecommerce, healthcare or similar industry. - Customer First Product Management Focus: Demonstrated track record of defining and launching product features that delight customers and deliver impact to the business. - Analytical and Critical Thinking: Strong analytical abilities with strengths in interpreting data, generating insights, and communicating actionable recommendations to partners. - Communication and Leadership: Excellent written and verbal communication skills, including the ability to present to senior leadership. - Time Management and Execution: Prioritize and implement time-sensitive initiatives while maintaining attention to detail. - Partner and Team Collaboration: Strong cross functional partner management capabilities, with experience influencing and collaborating across teams. - Initiative and Fast-paced Execution: Ability to drive initiatives from concept to execution in a fast-paced environment. Hub Locations & Work Arrangement: - Hybrid Model: 3-4 days in hub location per week - Remote: This role is NOT a remote role. The base salary range for this role is $166,000 - $265,000.00. - The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus. We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com. Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

Job Description: Our Opportunity Do you have a desire to engage in meaningful conversations while helping others? If you answered yes, this might be the purr-fect role for you! Chewy is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. We are seeking full-time, motivated Customer Service Representatives to join our award-winning customer service organization. In this role, you should be comfortable working from home and reside within the state of Kentucky. Starting wage is $16 / hour with opportunities to learn and further develop your skills while working remotely! We need individuals who can interact with customers over the phone, think critically, and genuinely assist others. Loving pets is a plus! What You’ll Do - Communicate with customers who contact us regarding different subjects, like shopping for their new pet, selecting a suitable chew toy, or addressing any unexpected problems. - Research and problem-solve to provide solutions for customers, think proactively, and set follow-ups as needed to ensure contact resolution. - Operate with understanding, apply active listening, perseverance, compassion, and understanding to customers and Team Members alike. - Operate with a willingness to learn. We share feedback, we get feedback, and we operate in a culture of being open-minded to grow. - Engage with Team Members and Managers using virtual collaboration tools like Zoom and Slack to cultivate a customer-centric culture of collaboration. What You’ll Need - 2 years of customer service experience - Show strong written, verbal, and listening abilities in a written assessment - Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment - Display skill in computer usage for data entry and efficient internet browsing to assist customers. - Ability to adapt to change with the business needs of the company - Flexibility to shift schedule and work overtime as needed by the business unit - Dedication to maintain confidentiality and secure critical information - High school graduate or equivalent experience - Be willing and able to pass a background check Technical Requirements - Work area large enough to accommodate computer monitors and be free from distractions, including any background noise that impacts the customer experience. - Work area acceptable for webcam use. - A reliable wired, high-speed internet and broadband connection. The download speed should be at least 30 Mbps and the upload speed should be at least 10 Mbps. You can test your internet speed at speedtest.net or contact your service provider to confirm. - You provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam). - Phone line not required. A cell phone or tablet that can be used for two-factor authentication through Okta Verify. Options for two-factor authentication include: - A smartphone or tablet on which the Okta mobile app can be downloaded. - A cell phone that can receive SMS messages and phone calls. Why Chewy Customer Service? It's not just about us. It is also about what you get. That's why in Chewy Customer Service, you are empowered to become your best. - YOU BELONG: Chewy is a place where you can be your authentic self. Our pet parents and partners are from everywhere--different places and different walks of life. It is what makes them unique. Likewise, Chewtopians are empowered to bring their points of view to deliver on our mission, making them remarkable. - YOU CAN GROW: Our culture is for those who enjoy delivering results and becoming your best – no matter your role or location. - YOU CAN MAKE A DIFFERENCE: You are encouraged to be curious, ask questions, bring ideas forward, and act like an owner in everything that you do. - YOU WILL GET SUPPORT: When you join Chewy Customer Service, you will have ongoing training and development, resources, and opportunities to become your best. - YOU WILL GET REWARDED: Chewy has you covered when it comes to competitive wages, medical & dental insurance, 401k, plus more! Of course, the biggest perk is the ability to work together with other experienced, hard-working, and passionate Chewtopians who are making an impact every single day. Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com. To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.