Chapter

Client Acquisition Specialist (Inbound / Outbound) Chapter — Remote (Latin America) Experience Required: 1–3 years in client-facing roles Project Type: Residential renovation lead qualification Overview Chapter is hiring a Client Acquisition Specialist to manage inbound and outbound conversations and convert them into qualified opportunities. This role sits at the front of the business, controlling the initial interaction with potential clients. You will qualify serious opportunities, filter out low-fit leads, and ensure the project team only engages with viable prospects. About Chapter Chapter is a full-service design-build firm specializing in high-end residential renovations. We manage the entire renovation process under one roof, with a strong focus on communication, organization, and client experience. Location & Requirements This is a remote role based in Latin America. This is a full-time role (40 hours/week) Working hours are aligned with US Eastern Time (EST), Monday through Friday. Candidates must have a reliable internet connection and a professional remote setup. About the Role This role focuses on managing conversations that directly impact project pipeline quality. You will operate at the intersection of sales, client experience, and project qualification, ensuring that only serious, high-fit clients move forward. This is a structured, communication-heavy role suited for someone who is confident, direct, and comfortable guiding conversations while maintaining control of the qualification process. Job Responsibilities - Handle inbound leads including calls, website inquiries, and referrals with professionalism and clarity - Qualify each opportunity based on budget, scope, timeline, and decision readiness - Disqualify low-fit leads quickly and confidently - Conduct outbound follow-ups with warm leads and past inquiries - Clearly communicate Chapter’s full-service offering and positioning - Book high-quality consultations for the project team - Maintain an organized and accurate pipeline - Ensure all activity is properly tracked in the CRM - Work with the AI development team to improve lead handling and qualification processes - Ensure only qualified leads are passed to the team What Matters - You can guide conversations and ask direct questions without hesitation - You understand how to qualify based on value, not just price - You can filter quickly and protect the team’s time - You stay organized and consistent in follow-through - You communicate clearly and professionally in English Qualifications - 1 to 3 years of experience in a client-facing role such as sales, customer success, or call handling - Fluent English with clear and neutral communication - Experience handling inbound and/or outbound calls - Ability to qualify leads and guide conversations with structure - Comfortable working with CRM systems such as Zoho or similar - Reliable internet connection and professional remote setup - Availability to work aligned with US Eastern Time business hours - Demonstrated ability to meet performance targets such as conversions or bookings Compensation Base: $1,500 per month plus commission Commission is paid per qualified consultation booked, with additional bonus on closed projects Compensation is tied to quality and conversion, not call volume.

Client Acquisition Specialist (Inbound / Outbound) Chapter — Remote (Latin America) Experience Required: 1–3 years in client-facing roles Project Type: Residential renovation lead qualification Overview Chapter is hiring a Client Acquisition Specialist to manage inbound and outbound conversations and convert them into qualified opportunities. This role sits at the front of the business, controlling the initial interaction with potential clients. You will qualify serious opportunities, filter out low-fit leads, and ensure the project team only engages with viable prospects. About Chapter Chapter is a full-service design-build firm specializing in high-end residential renovations. We manage the entire renovation process under one roof, with a strong focus on communication, organization, and client experience. Location & Requirements This is a remote role based in Latin America. This is a full-time role (40 hours/week) Working hours are aligned with US Eastern Time (EST), Monday through Friday. Candidates must have a reliable internet connection and a professional remote setup. About the Role This role focuses on managing conversations that directly impact project pipeline quality. You will operate at the intersection of sales, client experience, and project qualification, ensuring that only serious, high-fit clients move forward. This is a structured, communication-heavy role suited for someone who is confident, direct, and comfortable guiding conversations while maintaining control of the qualification process. Job Responsibilities - Handle inbound leads including calls, website inquiries, and referrals with professionalism and clarity - Qualify each opportunity based on budget, scope, timeline, and decision readiness - Disqualify low-fit leads quickly and confidently - Conduct outbound follow-ups with warm leads and past inquiries - Clearly communicate Chapter’s full-service offering and positioning - Book high-quality consultations for the project team - Maintain an organized and accurate pipeline - Ensure all activity is properly tracked in the CRM - Work with the AI development team to improve lead handling and qualification processes - Ensure only qualified leads are passed to the team What Matters - You can guide conversations and ask direct questions without hesitation - You understand how to qualify based on value, not just price - You can filter quickly and protect the team’s time - You stay organized and consistent in follow-through - You communicate clearly and professionally in English Qualifications - 1 to 3 years of experience in a client-facing role such as sales, customer success, or call handling - Fluent English with clear and neutral communication - Experience handling inbound and/or outbound calls - Ability to qualify leads and guide conversations with structure - Comfortable working with CRM systems such as Zoho or similar - Reliable internet connection and professional remote setup - Availability to work aligned with US Eastern Time business hours - Demonstrated ability to meet performance targets such as conversions or bookings Compensation Base: $1,500 per month plus commission Commission is paid per qualified consultation booked, with additional bonus on closed projects Compensation is tied to quality and conversion, not call volume.

Client Acquisition Specialist (Inbound / Outbound) Chapter — Remote (Latin America) Experience Required: 1–3 years in client-facing roles Project Type: Residential renovation lead qualification Overview Chapter is hiring a Client Acquisition Specialist to manage inbound and outbound conversations and convert them into qualified opportunities. This role sits at the front of the business, controlling the initial interaction with potential clients. You will qualify serious opportunities, filter out low-fit leads, and ensure the project team only engages with viable prospects. About Chapter Chapter is a full-service design-build firm specializing in high-end residential renovations. We manage the entire renovation process under one roof, with a strong focus on communication, organization, and client experience. Location & Requirements This is a remote role based in Latin America. This is a full-time role (40 hours/week) Working hours are aligned with US Eastern Time (EST), Monday through Friday. Candidates must have a reliable internet connection and a professional remote setup. About the Role This role focuses on managing conversations that directly impact project pipeline quality. You will operate at the intersection of sales, client experience, and project qualification, ensuring that only serious, high-fit clients move forward. This is a structured, communication-heavy role suited for someone who is confident, direct, and comfortable guiding conversations while maintaining control of the qualification process. Job Responsibilities - Handle inbound leads including calls, website inquiries, and referrals with professionalism and clarity - Qualify each opportunity based on budget, scope, timeline, and decision readiness - Disqualify low-fit leads quickly and confidently - Conduct outbound follow-ups with warm leads and past inquiries - Clearly communicate Chapter’s full-service offering and positioning - Book high-quality consultations for the project team - Maintain an organized and accurate pipeline - Ensure all activity is properly tracked in the CRM - Work with the AI development team to improve lead handling and qualification processes - Ensure only qualified leads are passed to the team What Matters - You can guide conversations and ask direct questions without hesitation - You understand how to qualify based on value, not just price - You can filter quickly and protect the team’s time - You stay organized and consistent in follow-through - You communicate clearly and professionally in English Qualifications - 1 to 3 years of experience in a client-facing role such as sales, customer success, or call handling - Fluent English with clear and neutral communication - Experience handling inbound and/or outbound calls - Ability to qualify leads and guide conversations with structure - Comfortable working with CRM systems such as Zoho or similar - Reliable internet connection and professional remote setup - Availability to work aligned with US Eastern Time business hours - Demonstrated ability to meet performance targets such as conversions or bookings Compensation Base: $1,500 per month plus commission Commission is paid per qualified consultation booked, with additional bonus on closed projects Compensation is tied to quality and conversion, not call volume.

Client Acquisition Specialist (Inbound / Outbound) Chapter — Remote (Latin America) Experience Required: 1–3 years in client-facing roles Project Type: Residential renovation lead qualification Overview Chapter is hiring a Client Acquisition Specialist to manage inbound and outbound conversations and convert them into qualified opportunities. This role sits at the front of the business, controlling the initial interaction with potential clients. You will qualify serious opportunities, filter out low-fit leads, and ensure the project team only engages with viable prospects. About Chapter Chapter is a full-service design-build firm specializing in high-end residential renovations. We manage the entire renovation process under one roof, with a strong focus on communication, organization, and client experience. Location & Requirements This is a remote role based in Latin America. This is a full-time role (40 hours/week) Working hours are aligned with US Eastern Time (EST), Monday through Friday. Candidates must have a reliable internet connection and a professional remote setup. About the Role This role focuses on managing conversations that directly impact project pipeline quality. You will operate at the intersection of sales, client experience, and project qualification, ensuring that only serious, high-fit clients move forward. This is a structured, communication-heavy role suited for someone who is confident, direct, and comfortable guiding conversations while maintaining control of the qualification process. Job Responsibilities - Handle inbound leads including calls, website inquiries, and referrals with professionalism and clarity - Qualify each opportunity based on budget, scope, timeline, and decision readiness - Disqualify low-fit leads quickly and confidently - Conduct outbound follow-ups with warm leads and past inquiries - Clearly communicate Chapter’s full-service offering and positioning - Book high-quality consultations for the project team - Maintain an organized and accurate pipeline - Ensure all activity is properly tracked in the CRM - Work with the AI development team to improve lead handling and qualification processes - Ensure only qualified leads are passed to the team What Matters - You can guide conversations and ask direct questions without hesitation - You understand how to qualify based on value, not just price - You can filter quickly and protect the team’s time - You stay organized and consistent in follow-through - You communicate clearly and professionally in English Qualifications - 1 to 3 years of experience in a client-facing role such as sales, customer success, or call handling - Fluent English with clear and neutral communication - Experience handling inbound and/or outbound calls - Ability to qualify leads and guide conversations with structure - Comfortable working with CRM systems such as Zoho or similar - Reliable internet connection and professional remote setup - Availability to work aligned with US Eastern Time business hours - Demonstrated ability to meet performance targets such as conversions or bookings Compensation Base: $1,500 per month plus commission Commission is paid per qualified consultation booked, with additional bonus on closed projects Compensation is tied to quality and conversion, not call volume.

Customer Success Specialist Chapter — Remote (Latin America) Experience Required: 2+ years in client-facing roles Project Type: Residential renovation high-end clients About Chapter Chapter is a full-service design-build firm specializing in high-end residential renovations. We manage the entire renovation process under one roof, with a strong focus on communication, organization, and client experience. Role Overview The Customer Success Specialist is a communication-focused, client-facing role responsible for supporting clients throughout their renovation journey. This position serves as a key point of contact and helps ensure clients feel informed, supported, and taken care of at every stage of the project. Client feedback is actively collected, analyzed, and shared internally to improve systems, processes, and team training. Clear communication, follow-up, and attention to detail are essential to success in this role. In addition, Customer Success manages Chapter’s referral program by maintaining relationships with current and past clients, encouraging referrals, and helping generate new business. Successful referrals will directly reward this position. This role is ideal for someone who is naturally personable, confident speaking with clients, and takes pride in delivering a high-quality experience. Location & Requirements This is a remote role based in Latin America. This is a full-time role (40 hours/week) Working hours are aligned with US Eastern Time (EST), Monday through Friday. Candidates must have a reliable internet connection and a professional remote setup. Responsibilities - Conduct regular client check-ins via phone and email - Act as a communication bridge between clients and internal teams - Gather and document client feedback throughout the project lifecycle - Identify recurring issues and opportunities for process improvement - Support project close-outs and post-completion follow-ups - Manage and grow Chapter’s client referral program - Maintain a high standard of responsiveness and professionalism Requirements - 2+ years of experience in customer service, hospitality, or client-facing roles - Fluent in English, with strong verbal and written communication skills - Comfortable speaking with clients on the phone daily - Organized, reliable, and detail-oriented - Proactive mindset with strong follow-through Why Join Chapter - Exposure to high-end residential projects - Direct collaboration with project managers, designers, and leadership - Opportunity to grow responsibilities over time - Performance-based rewards through referrals

Customer Success Specialist Chapter — Remote (Latin America) Experience Required: 2+ years in client-facing roles Project Type: Residential renovation high-end clients About Chapter Chapter is a full-service design-build firm specializing in high-end residential renovations. We manage the entire renovation process under one roof, with a strong focus on communication, organization, and client experience. Role Overview The Customer Success Specialist is a communication-focused, client-facing role responsible for supporting clients throughout their renovation journey. This position serves as a key point of contact and helps ensure clients feel informed, supported, and taken care of at every stage of the project. Client feedback is actively collected, analyzed, and shared internally to improve systems, processes, and team training. Clear communication, follow-up, and attention to detail are essential to success in this role. In addition, Customer Success manages Chapter’s referral program by maintaining relationships with current and past clients, encouraging referrals, and helping generate new business. Successful referrals will directly reward this position. This role is ideal for someone who is naturally personable, confident speaking with clients, and takes pride in delivering a high-quality experience. Location & Requirements This is a remote role based in Latin America. This is a full-time role (40 hours/week) Working hours are aligned with US Eastern Time (EST), Monday through Friday. Candidates must have a reliable internet connection and a professional remote setup. Responsibilities - Conduct regular client check-ins via phone and email - Act as a communication bridge between clients and internal teams - Gather and document client feedback throughout the project lifecycle - Identify recurring issues and opportunities for process improvement - Support project close-outs and post-completion follow-ups - Manage and grow Chapter’s client referral program - Maintain a high standard of responsiveness and professionalism Requirements - 2+ years of experience in customer service, hospitality, or client-facing roles - Fluent in English, with strong verbal and written communication skills - Comfortable speaking with clients on the phone daily - Organized, reliable, and detail-oriented - Proactive mindset with strong follow-through Why Join Chapter - Exposure to high-end residential projects - Direct collaboration with project managers, designers, and leadership - Opportunity to grow responsibilities over time - Performance-based rewards through referrals

Customer Success Specialist Chapter — Remote (Latin America) Experience Required: 2+ years in client-facing roles Project Type: Residential renovation high-end clients About Chapter Chapter is a full-service design-build firm specializing in high-end residential renovations. We manage the entire renovation process under one roof, with a strong focus on communication, organization, and client experience. Role Overview The Customer Success Specialist is a communication-focused, client-facing role responsible for supporting clients throughout their renovation journey. This position serves as a key point of contact and helps ensure clients feel informed, supported, and taken care of at every stage of the project. Client feedback is actively collected, analyzed, and shared internally to improve systems, processes, and team training. Clear communication, follow-up, and attention to detail are essential to success in this role. In addition, Customer Success manages Chapter’s referral program by maintaining relationships with current and past clients, encouraging referrals, and helping generate new business. Successful referrals will directly reward this position. This role is ideal for someone who is naturally personable, confident speaking with clients, and takes pride in delivering a high-quality experience. Location & Requirements This is a remote role based in Latin America. This is a full-time role (40 hours/week) Working hours are aligned with US Eastern Time (EST), Monday through Friday. Candidates must have a reliable internet connection and a professional remote setup. Responsibilities - Conduct regular client check-ins via phone and email - Act as a communication bridge between clients and internal teams - Gather and document client feedback throughout the project lifecycle - Identify recurring issues and opportunities for process improvement - Support project close-outs and post-completion follow-ups - Manage and grow Chapter’s client referral program - Maintain a high standard of responsiveness and professionalism Requirements - 2+ years of experience in customer service, hospitality, or client-facing roles - Fluent in English, with strong verbal and written communication skills - Comfortable speaking with clients on the phone daily - Organized, reliable, and detail-oriented - Proactive mindset with strong follow-through Why Join Chapter - Exposure to high-end residential projects - Direct collaboration with project managers, designers, and leadership - Opportunity to grow responsibilities over time - Performance-based rewards through referrals

Customer Success Specialist Chapter — Remote (Latin America) Experience Required: 2+ years in client-facing roles Project Type: Residential renovation high-end clients About Chapter Chapter is a full-service design-build firm specializing in high-end residential renovations. We manage the entire renovation process under one roof, with a strong focus on communication, organization, and client experience. Role Overview The Customer Success Specialist is a communication-focused, client-facing role responsible for supporting clients throughout their renovation journey. This position serves as a key point of contact and helps ensure clients feel informed, supported, and taken care of at every stage of the project. Client feedback is actively collected, analyzed, and shared internally to improve systems, processes, and team training. Clear communication, follow-up, and attention to detail are essential to success in this role. In addition, Customer Success manages Chapter’s referral program by maintaining relationships with current and past clients, encouraging referrals, and helping generate new business. Successful referrals will directly reward this position. This role is ideal for someone who is naturally personable, confident speaking with clients, and takes pride in delivering a high-quality experience. Location & Requirements This is a remote role based in Latin America. This is a full-time role (40 hours/week) Working hours are aligned with US Eastern Time (EST), Monday through Friday. Candidates must have a reliable internet connection and a professional remote setup. Responsibilities - Conduct regular client check-ins via phone and email - Act as a communication bridge between clients and internal teams - Gather and document client feedback throughout the project lifecycle - Identify recurring issues and opportunities for process improvement - Support project close-outs and post-completion follow-ups - Manage and grow Chapter’s client referral program - Maintain a high standard of responsiveness and professionalism Requirements - 2+ years of experience in customer service, hospitality, or client-facing roles - Fluent in English, with strong verbal and written communication skills - Comfortable speaking with clients on the phone daily - Organized, reliable, and detail-oriented - Proactive mindset with strong follow-through Why Join Chapter - Exposure to high-end residential projects - Direct collaboration with project managers, designers, and leadership - Opportunity to grow responsibilities over time - Performance-based rewards through referrals

Customer Success Specialist Chapter — Remote (Latin America) Experience Required: 2+ years in client-facing roles Project Type: Residential renovation high-end clients About Chapter Chapter is a full-service design-build firm specializing in high-end residential renovations. We manage the entire renovation process under one roof, with a strong focus on communication, organization, and client experience. Role Overview The Customer Success Specialist is a communication-focused, client-facing role responsible for supporting clients throughout their renovation journey. This position serves as a key point of contact and helps ensure clients feel informed, supported, and taken care of at every stage of the project. Client feedback is actively collected, analyzed, and shared internally to improve systems, processes, and team training. Clear communication, follow-up, and attention to detail are essential to success in this role. In addition, Customer Success manages Chapter’s referral program by maintaining relationships with current and past clients, encouraging referrals, and helping generate new business. Successful referrals will directly reward this position. This role is ideal for someone who is naturally personable, confident speaking with clients, and takes pride in delivering a high-quality experience. Location & Requirements This is a remote role based in Latin America. This is a full-time role (40 hours/week) Working hours are aligned with US Eastern Time (EST), Monday through Friday. Candidates must have a reliable internet connection and a professional remote setup. Responsibilities - Conduct regular client check-ins via phone and email - Act as a communication bridge between clients and internal teams - Gather and document client feedback throughout the project lifecycle - Identify recurring issues and opportunities for process improvement - Support project close-outs and post-completion follow-ups - Manage and grow Chapter’s client referral program - Maintain a high standard of responsiveness and professionalism Requirements - 2+ years of experience in customer service, hospitality, or client-facing roles - Fluent in English, with strong verbal and written communication skills - Comfortable speaking with clients on the phone daily - Organized, reliable, and detail-oriented - Proactive mindset with strong follow-through Why Join Chapter - Exposure to high-end residential projects - Direct collaboration with project managers, designers, and leadership - Opportunity to grow responsibilities over time - Performance-based rewards through referrals

Customer Success Specialist Chapter — Remote (Latin America) Experience Required: 2+ years in client-facing roles Project Type: Residential renovation high-end clients About Chapter Chapter is a full-service design-build firm specializing in high-end residential renovations. We manage the entire renovation process under one roof, with a strong focus on communication, organization, and client experience. Role Overview The Customer Success Specialist is a communication-focused, client-facing role responsible for supporting clients throughout their renovation journey. This position serves as a key point of contact and helps ensure clients feel informed, supported, and taken care of at every stage of the project. Client feedback is actively collected, analyzed, and shared internally to improve systems, processes, and team training. Clear communication, follow-up, and attention to detail are essential to success in this role. In addition, Customer Success manages Chapter’s referral program by maintaining relationships with current and past clients, encouraging referrals, and helping generate new business. Successful referrals will directly reward this position. This role is ideal for someone who is naturally personable, confident speaking with clients, and takes pride in delivering a high-quality experience. Location & Requirements This is a remote role based in Latin America. This is a full-time role (40 hours/week) Working hours are aligned with US Eastern Time (EST), Monday through Friday. Candidates must have a reliable internet connection and a professional remote setup. Responsibilities - Conduct regular client check-ins via phone and email - Act as a communication bridge between clients and internal teams - Gather and document client feedback throughout the project lifecycle - Identify recurring issues and opportunities for process improvement - Support project close-outs and post-completion follow-ups - Manage and grow Chapter’s client referral program - Maintain a high standard of responsiveness and professionalism Requirements - 2+ years of experience in customer service, hospitality, or client-facing roles - Fluent in English, with strong verbal and written communication skills - Comfortable speaking with clients on the phone daily - Organized, reliable, and detail-oriented - Proactive mindset with strong follow-through Why Join Chapter - Exposure to high-end residential projects - Direct collaboration with project managers, designers, and leadership - Opportunity to grow responsibilities over time - Performance-based rewards through referrals