Channel Fusion

Role Description - Client Outcomes & Health Monitoring: Maintain quantified health scores per account covering usage, support tickets, sentiment, ROI, and adoption. Identify risk before the client raises it. - QBR Delivery: Run outcome-focused Quarterly Business Reviews. These are ROI reviews and adoption gap analyses, not status updates. Show clients the business impact of their channel programs. - Retention & Expansion: Own renewal outcomes (not contract negotiation). Identify expansion opportunities and partner with sales on growth. - Escalation Communication: Single voice to the client during quality issues, outages, or delivery concerns. Coordinate internally, communicate externally with clarity and confidence. - Cross-Functional Coordination: Work daily with Field Product Managers (specs, requirements) and Forward Deployed Engineers (integrations, data mapping). Translate client needs into actionable product input. - Client Advocacy & Product Feedback Loop: Represent the client's voice in roadmap discussions. Surface patterns across accounts that inform platform investment. - What You Do NOT Own: - Technical specifications — Owned by the Field Product Manager - Data mapping or integration work — Owned by the Forward Deployed Engineer - Sprint planning or delivery commitments — Owned by the Director of Tech Solutions Lab - Fixing defects — Owned by Engineering. Your job is to ensure the client feels heard, informed, and confident the issue is being addressed. Qualifications - 5+ years in Customer Success, Account Management, or Client Services in B2B SaaS or enterprise technology - Experience managing a portfolio of enterprise accounts ($100K+ ARR each) - Track record of retention and expansion in complex, multi-stakeholder environments - Strong analytical skills — comfort with health scoring frameworks, data-driven QBRs, and usage analytics (Logrocket, etc) - Exceptional communication skills — ability to serve as the single voice to a client during escalations - Experience working cross-functionally with Product, Engineering, and Sales teams - Demonstrated experience using AI tools to synthesize insights or automate reporting workflows — beyond basic chatbot or prompt usage. Preferred Qualifications - Experience in channel marketing, incentive management, or partner enablement platforms - Background in companies transitioning from services-heavy to product-led models - Familiarity with health scoring tools (Gainsight, ChurnZero, or similar) - Experience building CS processes from the ground up (this is a greenfield function)

Role Description Channel Fusion is building and growing the infrastructure that powers co-op marketing programs for enterprise brands and their dealer networks. As a Bilingual Client Program Specialist, you will be the front-line partner for German- and English-speaking clients — helping dealers optimize their marketing investments, navigate program guidelines, and trust that their claims and preapprovals are handled with accuracy and care. This is a role for someone who takes pride in both the quality of their client relationships and the precision of their operational work. You’ll thrive in an environment where outcomes matter, AI powers productivity, and customer experience drives every decision. Ownership & Scope You Own: - German/English client communication and relationship continuity - Day-to-day dealer support across inbound and outbound channels - Claims processing and preapproval decisions within program guidelines - Review of German-language marketing materials for brand and program compliance - Co-op budget optimization guidance for dealer partners - Dealer training and portal navigation coaching - Accuracy and efficiency metrics on your case load You Do NOT Own: - Program rule design or client contract terms — owned by Client Program Leads - Technical platform issues or site defects — owned by Engineering/IT - Marketing strategy for dealers — you advise on compliance, not creative direction - Final escalation authority on disputed claims — owned by Program Managers What You’ll Do - Client Relationship Management: - Cultivate and maintain strong relationships with brand clients, dealer networks, and co-op marketing program contacts in both German and English. - Serve as the primary point of contact and subject matter expert for all customer inquiries and support needs within your assigned portfolio. - Provide exceptional inbound and outbound support to German- and English-speaking dealer and consumer networks, following company standards and procedures. - Offer troubleshooting assistance for network issues and inquiries, escalating site issues to the relevant internal teams with clear documentation. - Co-op Marketing Program Support: - Assist German- and English-speaking dealers in optimizing co-op marketing budgets and planning their program activities. - Ensure that dealers’ marketing activities comply with program rules, deadlines, and reporting obligations. - Execute operational tasks accurately and independently within required service level agreements. - Claims Processing & Preapprovals: - Apply your knowledge of client program guidelines and business rules to review, exercise independent judgment, and process claims and preapprovals with accuracy. - Review German-language marketing materials for brand compliance and co-op program adherence. - Maintain processing efficiency and accuracy metrics as core performance outcomes. - Knowledge & Team Enablement: - Continuously expand your knowledge of co-op marketing applications, best practices, industry influences, and compliance requirements. - Train and coach dealers and agencies to navigate and execute co-op marketing activities through online portals. - Support new hire onboarding and training efforts in collaboration with team members. Qualifications - Bilingual fluency in German and English (speaking, reading, and writing) — required for client communication and German-language material review. - Strong client-facing communication skills with the ability to navigate complex or sensitive program issues with professionalism. - Detail-oriented with the ability to manage multiple cases, projects, and deadlines simultaneously without errors. - Strong relationship-building skills and a customer-first orientation. Requirements - 2+ years of experience in a client-facing, program administration, or operations role — B2B experience a plus. - Proficiency in data analysis, reporting, or marketing analytics tools. - Knowledge of co-op marketing programs, guidelines, and compliance requirements. - Comfort using AI tools to improve productivity and communication workflows. Benefits - Customer Obsessed — Relentlessly focus on improving experiences for brands, dealers, and stakeholders. - Process Innovation — Continuously reimagine how work gets done, turning complex operations into streamlined competitive advantages.

Role Description Senior outbound hunter. Net-new enterprise revenue. Full cycle. You will target Fortune 1000 brands with established dealer or distributor networks. You will live on the phone, in the inbox, and at the right industry events. You will build a book of business from cold and own it through close. If you have not personally generated pipeline from cold to closed in the last 12 months, this is not for you. Channel Fusion has run channel marketing programs for enterprise clients for over 25 years. We are in mid-transition from a services company to a product-led, AI-fueled platform business. The right hunter joins right now, while the platform is fresh and the field is still wide open. - A proven services portfolio with named enterprise logos and live case studies. - An emerging product platform (EngageHQ) with AI-enabled channel analytics competitors do not have yet. - A lean leadership team actively rebuilding GTM around outbound and platform monetization. - Enterprise AI rolled out across the company, with internal sales agents purpose-built for prospect research, deal acceleration, and tailored response generation. - You’re not joining a sleep mid-market shop. You are joining a real channel marketing infrastructure company at the exact moment it begins a new phase of hockey stick growth. Qualifications - 7+ Years of B2B enterprise sales experience with a consistent record of net-new accounts at $200K + ACV. - Fluency in channel marketing language: Co-Op, SPIFF, rebates, dealer incentive programs, program enablement, through-channel marketing automation. - Demonstrated outbound prospecting. You have built million-dollar pipeline from nothing. You can prove it, and you can build it, and you can scale it. - Track record selling technology-enabled solutions as the core offer, not as a supporting element. - Existing relationships at the VP Channel Marketing, CMO, or Channel Operations level inside Fortune 1000 brands. - Procurement and legal experience inside large enterprise: MSA negotiation, SOW creation, security review, client handoff. - Comfort using AI tools daily for research, personalization, and pipeline acceleration. Channel Fusion runs on AI. You will too. Requirements - Outbound Net-New Revenue. - You build the pipeline: Prospecting, multichannel outreach, intent-driven targeting, conference work, executive networking, and partnership-sourced opportunities. - Full Sales Cycle: First touch to signed MSA. Discovery, demo, proposal, pricing, procurement, legal. Target ACV $200K to $500K. Target cycle reduction to six to nine months. Multi-year contracts preferred. - Forecast Discipline: HubSpot is the source of truth. Weekly pipeline reviews. Accurate stage progression. No happy ears. - Solutions Mapping: You match the right Engage modules and services to the prospect’s actual problem. You do not pitch the catalog. You diagnose, prescribe, and be client advocate until handover. - Industry Coverage: Primary verticals include automotive OEMS, powersports, insurance carriers, industrial manufacturing, construction materials, and other F1000 brands with established dealer or distributor networks. - Competitive Positioning: You know the channel marketing and MarTech landscape cold. You know where Channel Fusion wins, where we differentiate, and where we walk. Benefits - This is a focused hunter role. Scope clarity matters. - Inbound Demand: The Director of Sales & Marketing owns inbound. You own outbound. Clean split, no overlap. - RFP Responses: The Director of Sales & Marketing owns the RFP process. You contribute deal context, pricing input, prospect intel, and live in the room on your accounts. You do not write the RFP but will contribute to shaping every response. - Marketing: The Director of Sales & Marketing owns marketing strategy, content, and campaigns. You deploy what marketing produces. You do not run plans in parallel. - Account Management Post-Close: Transitioned to Customer Success at contract execution. - Product Roadmap Decisions: Owned by Product and Technology Solutions leadership. - Delivery Execution: Owned by the Director of Technology Solutions and delivery teams. - Marketing content creation: Marketing owns campaign assets and collateral, you deploy them. Company Description Background at a Tier 1 channel marketing platform, channel agency, or through-channel marketing technology provider. Direct selling experience into automotive, powersports, insurance, or industrial manufacturing. Familiarity with HubSpot. Bachelor’s Degree in Business, Marketing, or related field or equivalent experience.