CareMessage

• Own CareMessage’s market development strategy for Tribal and Urban Indian Health. • Build and manage a targeted account strategy across Tribal Health Organizations, Urban Indian Organizations, inter-Tribal health partners, regional associations, Native-serving healthcare organizations, and aligned ecosystem partners. • Use existing relationships and market knowledge to identify high-fit opportunities, partnership pathways, and customer needs. • Develop CareMessage’s point of view on how patient engagement, outreach, reporting, and data capabilities can support Tribal and Urban Indian Health priorities. • Source, develop, and close new Tribal and Urban Indian Health opportunities through direct outreach, referrals, partner channels, conferences, and relationship-based business development. • Build and maintain relationships with executive leaders, clinical leaders, operational leaders, IT/EHR stakeholders, and board or governance-adjacent stakeholders as appropriate. • Shape opportunities early by understanding customer priorities, funding pathways, operational readiness, procurement processes, and technical requirements. • Personally own and close new Tribal and Urban Indian Health ARR, with annual revenue targets to be finalized based on territory scope and ramp expectations.

• Own CareMessage’s growth-enabling partnership portfolio across partner type, strategic objective, business-line impact, operating model, economics, risk, owner, and next step. • Operationalize the Partnerships Playbook, including partner taxonomy, selection principles, gating model, partnership briefs, decision rights, QBRs, scorecards, and sunset criteria. • Manage a regular partnership operating rhythm that makes partner health, risk, economics, customer impact, product commitments, and next steps inspectable by the CRO and KFL team. • Maintain a clear view of current and emerging partnership categories, including programmatic partners, commercial partners, platform/gatekeeper partners, embedded/integration partners, sponsored/funder-linked partners, and new growth channels. • Source, evaluate, develop, negotiate, and manage partnerships that can create market access, partner-sourced pipeline, partner-led ARR, referrals, co-sell opportunities, sponsored programs, customer expansion, or other measurable growth outcomes. • Build partner-specific business cases that connect CareMessage’s SaaS value proposition to partner incentives, customer workflows, patient outcomes, and sustainable economics. • Partner with Sales Leads to convert partner relationships into qualified opportunities, account mapping, co-sell motions, referrals, and partner-enabled customer conversations. • Create mutual action plans and success criteria for priority partners. • Run QBRs and partner health reviews for priority partnerships, including commercial outcomes, referrals, implementation outcomes, customer feedback, patient impact, product signal, and next-step accountability. • Build a repeatable operating system for tracking partner commitments, product asks, commercial dependencies, data-sharing risks, implementation readiness, support burden, and decision logs. • Help CareMessage distinguish scalable product and data opportunities from one-off partner requests that would create roadmap drag.

• Developing a growing understanding of our company objectives and technical strategy, you will work with the integrations team to deliver effective solutions for safety-net healthcare providers • You will communicate with customers, partners, and other external technical resources to understand the integration requirements and implementation details of those workflows and design effective solutions • You will help design, build, and maintain integrations in Rhapsody following engineering best practices • Working with other team members you will contribute to the development and evolution of scalable healthcare integration architecture • You will provide technical training and documentation for integrations you develop to assure capabilities for support teams to monitor and troubleshoot integrations, and you will assist in measuring impact of live integrations • You will work closely with Product teams to understand requirements and contribute technical input during solution definition, including participation in Product Requirements Documents (PRDs) when appropriate • You will help improve the team over time through essential team rituals, such as Kickoffs, Retrospectives, and Technical Debt Reviews • You will contribute to the team by participating in On-Call (PagerDuty) activities

• You are excited about and comfortable taking responsibility for understanding and defending the investments and decisions your team is making (challenging, redirecting, and supporting them cross-functionally), and demonstrating a personal understanding of our organizational objectives and how the work you are directing is the most valuable investment to help achieve them within your scope of ownership. • Directly oversee and guide the Messaging and Applications teams (engineers, a team lead, and QA across the two teams), providing consistent, constructive feedback and conducting performance reviews to foster professional growth. • You know the difference between good and great performance and how to get that from your team members, including when to challenge, redirect, and manage up and/or out. • You know when and how to advocate for new team members or missing skillsets that would help the department accomplish more. • Actively participate in the recruitment, interviewing, and retention of top-tier engineering talent, and collaborate with other people managers to nurture team engagement and company culture. • Champion the adoption of modern, AI-assisted engineering practices across both teams by evaluating new tools, setting responsible-use guardrails (especially around PHI), and continuously raising the bar on productivity and quality. • Working with engineering and product leadership, refine and execute the technical strategy for a reliable, compliant, and scalable core product. • Manage shared ownership and coordination between the two teams, given that they work within the same core web application and codebase. • Remain close to the solutions and, when necessary, play a hands-on role: communicating via prototypes or vibe-coded example applications, helping unblock the team, and reviewing technical work. • Stay abreast of emerging technologies and industry trends and advocate for best practices in the department; review and collaborate with engineers on technical specifications to ensure excellence in execution. • Work closely with Product and Design to conceptualize and define impactful solutions, often through Product Requirements Documents (PRDs). • Skillfully lead and facilitate team rituals such as Kickoffs, Retrospectives, and Tech Debt Reviews, and collaborate cross-functionally to understand estimates and prioritize the backlog, making pragmatic trade-offs. • Develop processes, tools, and systems that enhance the department's overall effectiveness. • Contribute to the team by participating in the On-Call (PagerDuty) rotation.

• You are excited about and comfortable with taking responsibility for making sure that you understand and can defend the investments and decisions your team is making, helping to challenge, redirect and support their decisions cross-functionally. Demonstrating a personal understanding of our organizational objectives, and how the specific work you are directing is the most valuable investment to help achieve those within your scope of ownership. • Directly oversee and guide the Data and Clinical Integration teams, providing consistent, constructive feedback and conducting performance reviews to foster professional growth. • You know what the difference between good and great performance looks like and you know how to get that from your team members, including when to challenge, redirect, manage up and or out. • You know when and how to advocate for new team members or missing skillsets that would help the department accomplish more. • Actively participate in the recruitment, interviewing, and retention of top-tier engineering talent, and collaborate with other people managers to nurture team engagement and company culture. • Champion the adoption of modern, AI-assisted engineering practices across both teams by evaluating new tools, setting responsible-use guardrails (especially around PHI), and continuously raising the bar on productivity and quality. • Working with engineering and product leadership, refine and execute the technical strategy for converting EHR clinical data into trustworthy, query-ready data that measurably demonstrates health outcomes. • Manage shared roadmaps and dependencies between the two teams, given that Integrations owns the first step of the clinical data pipeline that Data builds upon. • Partner with Product to scale insight generation from our clinical data — combining AI/ML approaches with human analysis — while keeping it trustworthy and compliant. • Remain close to the solutions and, when necessary, play a hands-on role helping to communicate via prototypes, or vibe-coded example applications, answer key questions via SQL or other technical tools. • Stay abreast of emerging technologies and industry trends and advocate for best practices in the department; review and collaborate with engineers on technical specifications to ensure excellence in execution. • Work closely with Product and Design to conceptualize and define impactful solutions, often through Product Requirements Documents (PRDs). • Skillfully lead and facilitate team rituals such as Kickoffs, Retrospectives, and Tech Debt Reviews, and collaborate cross-functionally to understand estimates and prioritize the backlog, making pragmatic trade-offs. • Develop processes, tools, and systems that enhance the departments' overall effectiveness. • Contribute to the team by participating in the On-Call (PagerDuty) rotation.

• Translate CareMessage’s ARR, pipeline, and market-development goals into a focused multichannel growth plan with clear targets, channel priorities, budget assumptions, and performance measures. • Impact marketing-sourced and marketing-influenced pipeline goals in partnership with Sales, RevOps, Strategic Partnerships, and executive leadership. • Build a quarterly growth calendar that integrates campaigns, product priorities, partner activity, conferences, webinars, executive thought leadership, and market-specific motions. • Identify, test, and scale the channels most likely to produce qualified demand across Core, emerging, and strategic markets. • Develop and optimize programs across paid search, paid social, retargeting, organic search, SEO/AEO, email, webinars, partner marketing, conferences, content-led demand, and account-based marketing. • Establish a disciplined experimentation process with clear hypotheses, audiences, budgets, success criteria, and decisions to scale, revise, or stop. • Build audience and segment strategies that reflect differences across FQHCs, free and charitable clinics, Tribal and Urban Indian Health, regional networks, payers, ACOs, and other priority markets. • Own the strategy for CareMessage’s website journey, conversion paths, landing pages, forms, calls to action, and campaign destinations. • Use analytics, customer research, user behavior, and conversion testing to identify and remove friction across the buyer journey. • Partner with Strategic Partnerships Director to create co-marketing and demand-generation programs with PCAs, HCCNs, EHR and data partners, associations, health plans, ACOs, funders, and other ecosystem partners. • Define and maintain the growth-marketing measurement framework, including channel performance, funnel conversion, lead quality, pipeline contribution, customer acquisition cost, and ROI. • Use AI and automation to increase research speed, audience development, campaign variation, content repurposing, website testing, workflow execution, reporting, and performance analysis.

• Own CareMessage’s growth-enabling partnership portfolio across partner type, strategic objective, business-line impact, operating model, economics, risk, owner, and next step. • Operationalize the Partnerships Playbook, including partner taxonomy, selection principles, gating model, partnership briefs, decision rights, QBRs, scorecards, and sunset criteria. • Manage a regular partnership operating rhythm that makes partner health, risk, economics, customer impact, product commitments, and next steps inspectable by the CRO and KFL team. • Source, evaluate, develop, negotiate, and manage partnerships that can create market access, partner-sourced pipeline, partner-led ARR, referrals, co-sell opportunities, sponsored programs, customer expansion, or other measurable growth outcomes. • Partner with Sales Leads to convert partner relationships into qualified opportunities, account mapping, co-sell motions, referrals, and partner-enabled customer conversations.

• Serve as a full member of the Executive Team and a strategic thought partner to the CEO in enterprise planning, decision-making, and organizational performance. • Help shape CareMessage’s multi-year organizational strategy, not only execute it; bring an operating point of view that informs where the organization is headed. • Act as the connective tissue between the Executive Team and our Key Functional Leaders, translating strategy into execution and surfacing tradeoffs clearly. • Drive alignment across functional leaders so the organization executes as one team with shared priorities, not siloed functions competing for resources. • Make and own difficult operational decisions; know when to push and when to yield. • Own the operating plan; ensure functional priorities are resourced, sequenced, and connected to company OKRs. • Translate enterprise strategy into a clear operating rhythm with defined priorities, ownership, and cadence. • Establish disciplined execution practices that reinforce accountability and follow-through across functions. • Own compliance and risk; ensure the organization meets applicable laws, regulations, and internal policies. • Frame enterprise risks, tradeoffs, and sequencing decisions to support effective CEO and Board oversight. • Coach functional leaders to build high-performing teams that produce more together than the sum of their parts. • Partner with Finance on budget performance, resource allocation, forecasting, and long-term operating sustainability.

• Contribute to CareMessage’s market development strategy for Tribal Health. • Build and manage a targeted account strategy across Tribal Health Organizations, Urban Indian Organizations, inter-Tribal health partners, regional associations, and aligned ecosystem partners. • Use existing relationships and market knowledge to identify high-fit opportunities, partnership pathways, and customer needs. • Develop CareMessage’s point of view on how patient engagement, outreach, reporting, and data capabilities can support Tribal Health priorities. • Represent CareMessage at Tribal Health, Indigenous health, public health, and regional conferences where market presence and relationship-building are important. • Build trust through culturally respectful engagement, strong follow-through, and clear understanding of local context. • Source, develop, and close new Tribal Health opportunities through direct outreach, referrals, partner channels, conferences, and relationship-based business development. • Build and maintain relationships with executive leaders, clinical leaders, operational leaders, IT/EHR stakeholders, and board or governance-adjacent stakeholders as appropriate. • Identify strategic partnership opportunities with organizations serving Tribal Health, including technology partners, public health partners, associations, funders, and regional networks. • Shape opportunities early by understanding customer priorities, funding pathways, operational readiness, procurement processes, and technical requirements. • Develop account and territory plans that translate relationship-building into measurable pipeline and revenue. • Personally own and close new Tribal Health ARR, with annual revenue targets to be finalized based on territory scope and ramp expectations. • Lead complex, high-trust sales cycles from discovery through close. • Conduct strong discovery across executive, clinical, operational, and technical stakeholders. • Build compelling business cases that connect CareMessage’s capabilities to customer goals such as access, care gap closure, patient communication, staff efficiency, reporting, and health outcomes. • Navigate multi-stakeholder decision-making, including budget, procurement, contracting, technical review, and implementation readiness. • Develop a strong understanding of CareMessage’s product portfolio, roadmap, implementation model, and user workflows. • Translate technical capabilities into clear customer value, including outreach workflows, segmentation, reporting, integrations, data exchange, and patient communication use cases. • Partner with Product, Engineering, Professional Services, and Customer Experience to assess customer fit, implementation complexity, integration needs, and technical feasibility. • Maintain a strong view of Tribal Health market trends, funding dynamics, policy changes, technology needs, competitive alternatives, and partnership opportunities.

• You will contribute to the technical delivery of key messaging platform features, collaborating with Product, Customer Success, Data, and Engineering to build solutions that deepen patient engagement and health outcomes • You will build and maintain backend messaging systems using Ruby on Rails, including SMS/voice delivery pipelines, consent management workflows, message scheduling and orchestration, and Twilio integration layers • You will participate in team rituals and discussions, give and receive code reviews, and grow your ownership of well-defined features under the guidance of senior engineers • You will contribute to architectural discussions and learn from the design decisions that shape how we build and scale our messaging infrastructure, including delivery optimization, AI-driven message categorization, and multimedia messaging (MMS/RCS) • You will provide documentation for the messaging features you build, enabling support teams to monitor, troubleshoot, and measure the impact of messaging features in production • You will work closely with Product teams to understand requirements, contributing technical input during solution definition and collaborating on Product Requirements Documents (PRDs) • You will help improve the team over time through essential team rituals, such as Kickoffs, Retrospectives, and Technical Debt Reviews • You will contribute to the team by participating in On-Call (PagerDuty) activities