Role Description Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and hard-of-hearing! Essential Duties and Responsibilities - Review ASL content for training applicability - Transcribe ASL content to English - Annotate sign language video content, adding linguistic labels and metadata to raw video - Help build and refine the team’s sign language dictionary - Validate AI-generated sign output for linguistic correctness, naturalness, and cultural appropriateness - Provide sign-language consultation to other Sorenson teams as needed Supervisory Responsibility This position has no supervisory responsibilities. Travel Requirements Travel Requirements: Less than 25% Education - Minimum 4 Year / Bachelors Degree In ASL Linguistics, Deaf Studies, ASL Studies, Interpreting, Deaf Education, or related fields Experience - 2 Years of substantive professional ASL work (annotation, linguistics, interpreting, Deaf education, or comparable) Knowledge, Skills, and Abilities Required - Bilingual in ASL and English, with the ability to produce and quality-assure professional English transcriptions from ASL source content - Working knowledge of ASL linguistics, including familiarity with gloss conventions and non-manual markers - Experience producing, translating, or quality-assuring captioned, transcribed, or translated ASL content - Comfortable working with computer-based tools, transcription tooling, and AI-augmented workflows; willingness to learn new software - Attention to detail, consistency, and willingness to follow and improve standardized conventions - Ability to work both independently and collaboratively with peer Specialists, Senior Specialists, the Lead, and engineering teams - Proficiency with standard productivity and collaboration tools (Microsoft Office, Confluence, JIRA, or equivalent) - Positive attitude, team player, strong interpersonal communication skills, and able to work across research, engineering, and business departments Preferred - American Sign Language as a primary or native language - Prior captioning, subtitling, or transcription experience — particularly ASL-to-English work - Background as a Deaf bilingual professional or as a graduate of Gallaudet, RIT/NTID, or a comparable ASL/Deaf-focused program - Active and informed participant in the Deaf community, with awareness of regional and generational ASL variation - Certification as a Deaf Interpreter (CDI) for asynchronous transcription or translation work - Familiarity with annotation tools such as ELAN, CVAT, or similar platforms - Experience working with AI/ML teams, technology companies, or research groups that generate sign language data - Familiarity with PSE, SEE, and other North American signing varieties Working Conditions and Physical Requirements - Able to travel up to 5% of the time - Able to sit/stand for long periods of time in an office or remote work environment - Dexterity of hands and fingers to operate a computer keyboard, mouse, and related tools - Regular and predictable attendance required Benefits - Full time Benefits - Paid Vacation Time and Paid Sick Time and Paid Holidays - 401k 6% match with immediate vesting - Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision) - TeleDoc - HSA company match - 3 Medical plan options including a Low Deductible PPO Medical Plan Offering - Employee Assistance Program - Engaged Employee Resource Groups - Outstanding Learning and Career Development Opportunities Pay Range Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation. * Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role *

• Lead daily enrollment and billing cash operations to support accurate payment posting, strong accounts receivable outcomes, and timely issue resolution. • Set clear goals for the team, align resources to business needs, and help employees understand how their work supports patients, partners, and financial performance. • Build a culture of accountability, learning, and continuous improvement by coaching team members, sharing feedback, and supporting skill growth. • Monitor productivity, quality, and compliance results; use trends and root-cause analysis to identify improvements and reduce repeat issues. • Partner with internal teams, payers, vendors, and other stakeholders to remove barriers, improve service, and strengthen operational results. • Stay current on healthcare, payer, billing, and reimbursement changes; translate updates into practical team guidance and process controls. • Support hiring, onboarding, training, staffing plans, and performance conversations to build a dependable and engaged team. • Review and update procedures as needed to support prompt payment posting, quality standards, and consistent work practices.

Role Description You are a senior UC support expert who thrives in high-impact environments, confidently owning escalations, complex troubleshooting, and customer-critical incidents from start to resolution. You combine deep technical expertise in Microsoft Teams telephony, voice routing, and log analysis with calm, proactive communication that builds trust during high-pressure situations. Above all, you are accountable, solutions-oriented, and driven to deliver strong CSAT, SLA performance, and long-term client stability. This role represents the highest technical escalation point within Managed Services, responsible for resolving complex incidents, guiding troubleshooting strategy, and protecting client stability during critical events. What you will do - Take ownership of escalations from Tier I/II and 3rd-party vendors - Manage standard ticket load & process adherence - Incident resolution per escalation matrix - Standard client maintenance - Ensure client documentation & KB updates - Participate in on-call rotation - Lead MS Teams telephony site builds with service delivery - Call answering – Support line - Mentor junior teammates - Postmortem technical lead for critical customer issues - Assist with training & cross-training - Recommend quarterly process improvements - Participate/prepare for customer meetings - Support ZIRO platform technologies including ZPC and ZPM alongside Microsoft Teams, Cisco UC, and related collaboration systems - Proactive client and internal communication - Join customer calls for escalated issues - Troubleshoot high-impact, multi-user, or site-wide call quality issues - Advanced log analysis - RCA and postmortem ownership Qualifications - Deep expertise in Microsoft Teams telephony (Direct Routing, PSTN/SIP trunks, call flows, migrations) - Advanced troubleshooting capabilities across UC environments - 3+ years of experience in a multi-client fast-paced managed services environment Requirements - Proven ability to manage escalations, adhere to SLAs/SLOs, maintain high-quality documentation, and consistently deliver strong CSAT while balancing ticket load and on-call responsibilities - Both verbal and written skills to confidently lead escalated customer calls, own postmortems and RCA, mentor Tier I/II teammates, contribute to knowledge sharing, and drive at least one meaningful process improvement per quarter - MS-700 certification (or ability to obtain within 90 days) and a continuous learning mindset to support evolving UC platforms including ZPC/ZPM, WebEx, and related collaboration technologies Benefits - Flexible, take what you need PTO - Competitive wages - Company sponsored health, vision and dental plans - Fully remote roles - Home office budget - Company sponsored social events

Role Description The Advanced Scheduler is responsible for developing and supporting the design, development, and optimization of complex staff schedules. This role ensures payroll related coding are aligned with operational needs, compliance, organizational policies, union and regulatory requirements. - Independently addresses issues and design decisions of moderate to high complexity with little or no supervision. - Delivers clear communication and documentation of complex concepts and issues related to applications, interfaces, data structures, and workflows across the organization. - Acts as a liaison between business teams, application vendors, and IT for system integration, enhancements, and issue fixes. - Translates complex business needs and makes recommendations. - Provides guidance to the project team and facilitates key project meetings, communications, and working sessions. - Serves as subject matter expert for workforce management and scheduling systems. - Designs, develops, and continuously optimizes complex staff schedules to support operational efficiency, staffing needs, volumes, demand, operational requirements, and labor cost management. - Participates in workforce management configurations, implementations, modifications, and upgrades of time and attendance initiatives. - Conducts configuration and testing for new scheduling features, enhancements, and upgrades. - Ensures data integrity and audit readiness for scheduling, punch data, pay rules, and labor allocation. - Partners with Clinical Operations and other leaders to align scheduling practices with staffing policies, union rules, and productivity targets. - Provides advanced troubleshooting and escalated support for critical scheduling and timekeeping issues. - Creates detailed functional and technical design documents, including test plans, test cases, user training documents, and implementation documentation. - Ensures accurate payroll-related coding within schedules, maintaining compliance with organizational policies, procedures, and regulatory requirements. - Coordinates release management, including configuration changes, regression testing, and migration activities. - Upholds system governance standards and change-control processes. - Delivers system training and guidance for leaders, superusers, and schedulers. - Analyzes complex data or facts and summarizes and presents findings in a compelling way. Qualifications - Bachelor's Degree in Information Systems, Computer Science, Finance, Business Administration or related field. - Five (5) years of experience in UKG PRo WFM advanced scheduling. - Experience leading complex system configurations, upgrades, and cross-functional implementations. - Experience in troubleshooting, root-cause analysis, and translating operational needs into system solutions. - Experience working with payroll, timekeeping, and integrations in a healthcare or union environment. Requirements - Knowledge of payroll systems configuration, payroll structures, and business processes. - Ability to interpret timekeeping data and translate into actionable insights. - Strong time management and organization skills. - Ability to conduct research and analysis, interpret regulations or policies, reach conclusions, and present findings. - Ability to create and maintain strong, professional relationships at different levels of organization and build consensus. - Skilled in effectively handling sensitive and confidential communications and materials. - Ability to work in a matrix environment with multiple stakeholders and clients. - Ability to identify, design, and administer plans that support hospital strategic goals. - Ability to communicate effectively with technical and non-technical audiences. - Advanced MS Office (Word, Excel, PowerPoint, Outlook, Teams). Benefits - Compensation is based on the level and requirements of the role. - Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities. - Typically, new team members join at the minimum to mid salary range. - Minimum to Midpoint Range (Hourly): $58.28 to $75.76