Our Mission: Harnessing the power of language, we connect diverse people and enrich the human experience. Our Vision: To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. Sorenson combines patented technology with human-centric solutions, striving to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all. Call captioning and video relay services Over-video and in-person sign language and spoken language interpreting Translation Real-time captioning Post-production language services Sorenson’s impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees. Working Conditions and Physical Requirements Punctual and reliable attendance Ability to sit and/or stand at a desk and work with a computer for extended periods of time Ability to sign using ASL for extended periods of time Ability to lift and move equipment 30-50lbs Flexibility with shifts, including day, night, weekend, and holiday shifts At home employees require a high-speed internet connection and a confidential working space with a desk and chair Workstation must have an Ethernet connection Disclaimer This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence. Apply today! www.sorenson.com/company/careers/ Equal Employment Opportunity: Sorenson Communications is an EOE, Disability/Age Employer.
Installer/Trainer
Location
United States
Posted
53 days ago
Salary
$11 - $21 / hour
Seniority
Mid Level
No structured requirement data.
Job Description
Installer/Trainer
CaptionCall by Sorenson
Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and heard-of-hearing. Help make a difference! CaptionCall is looking for a caring, customer service oriented Installer/Trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position has the privilege of individually training our customers on how to enrich their lives using the CaptionCall phone. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it's the perfect position for people who like to work independently. This is a full-time position with potential for career growth and advancement. - Cell phone and tablet provided - Mileage reimbursement - Remote field work - Hourly rate plus piece rate - $10.70 to 20.62 (Based off location and experience) Essential Duties and Responsibilities - Install and troubleshoot CaptionCall phones - Courteously train customers on how to use the phone and its features - Promote the CaptionCall service - Assist Outreach Specialist with lead generation activities as needed - Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business - Ability to meet or exceed Installer/Trainer expectations and maintain established goals set forth by department management - Complete service calls as assigned - Accurately maintain customer records - Complete required reports and submit invoices and feedback on customer interactions - Retrieve and clean phones of former customers - Maintain adequate inventory of equipment and supplies in order to service customers - Adapt to new responsibilities as necessary - Other duties as assigned Supervisory Responsibility - This position has no supervisory responsibilities. Education Minimum: High School Diploma or GED Experience Preferred Experience: - Basic computer knowledge and experience - Sales experience - Experience working in the hearing health field - Experience working with senior citizens Knowledge, Skills, and Abilities - Provide excellent customer service - Ability to effectively communicate in English through reading, writing, speaking and listening - Ability to work evenings and weekends as needed - Ability to drive and travel via air as needed - Ability to tailor to unique needs of individual customers - Must be reliable, organized and punctual - Ability to adapt to constantly changing environments Working Conditions and Physical Requirements - Able to sit/ stand for a long period of time in an office environment - Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components - Regular and predictable attendance required. Company Summary Our Mission…Harnessing the power of language, we connect diverse people and enrich the human experience. Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson’s impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve. We achieve great things together working “The Sorenson Way” with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct. Disclaimer This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications and CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence. Apply today! https://sorenson.com/company/careers/ Equal Employment Opportunity: CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer. #CaptionCall
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• Define and execute the Physical AI data roadmap across egocentric capture, humanoid robotics, industrial/warehouse automation, and autonomous vehicles • Own the P&L of the emerging Physical AI business • Anticipate what frontier robotics labs and hardware companies will need 12–18 months before demand becomes mainstream — and build toward it • Ensure Physical AI methodologies feed back into the core QA platform • Own the operational lab: workforce, equipment, safety protocols, data capture workflows, output quality • Scale lab capacity against commercial commitments — managing a mix of employees and external partners • Establish QA standards for Physical AI data that integrate with the company's agentic LLM-QA verification system • Drive continuous improvement in collection efficiency, annotation quality, and simulation environment fidelity • Build and own the partner ecosystem: robotics hardware manufacturers, simulation platform providers, academic institutions, domain experts • Lead commercial relationships with Physical AI customers from scoping through delivery and expansion • Identify and close strategic partnerships that extend capabilities — hardware access, proprietary environments, domain datasets • Represent the company externally at industry forums and research conferences across Europe and the US • Hire, develop, and retain data engineers, robotics specialists, and project leads • Structure the function to scale for both bespoke engagements and productized delivery • Be the internal expert and evangelist for Physical AI — educate the wider org on what Wave 5 demands
At SPD Technology, we bring together a team of like-minded people who are driven by the desire to bring value through their work, united in their commitment to high performance and delivering custom, cutting-edge tech solutions that drive clients’ growth. We empower our people with a culture of excellence and enable them with the opportunity to uphold their accountability to contribute on each level. We value humanity and collaboration, encourage professional and personal growth, and foster a supportive and flexible work environment where everyone’s contribution is welcomed. About the role: SPD Technology is building a centralized AI Development Division (AI Studio) to unite efforts and enhance the revenue stream through AI-inclusive client engagements. The Head of AI Development will own this from zero: winning AI-related deals alongside BizDev, delivering solutions, building a team, and establishing SPD as a credible AI engineering partner. This is a build-and-ship role. Value is proven through won deals, delivered projects, and satisfied clients. Work Environment: The role offers a flexible work schedule, allowing you to adapt your working hours with the requirement to attend all team meetings. As a qualified expert You will Pre-sales & Solution Architecture - Lead technical discovery and solution design for AI opportunities - Produce solution-grade proposals: architecture, scope, risk assessment - Present to clients; partner with BizDev on positioning and differentiation - Build reusable pre-sales assets: reference architectures, case studies, estimation frameworks AI Studio Delivery - Stand up and operate the AI Studio as first-choice platform for AI-heavy work - Deliver across models: full ownership, component delivery, advisory, embedded expertise - Build reusable delivery frameworks and accelerators - Manage cross-team resource collaboration during ramp-up Team Building - Hire 2–3 engineers in first 6 months, scaling to 5–8 based on demand - Define team composition balancing pre-sales support with delivery capacity - Build career paths that attract and retain strong AI engineers Innovation & Knowledge Leadership - Lead pragmatic R&D with clear objectives and success criteria - Contribute to AI community of practice: tech talks, mentoring, knowledge sharing - Generate external thought leadership: conference talks, case studies, publications Cross-Functional Integration - Connect Studio work with Sales, Marketing, and Account Management - Collaborate with L&D on AI education for broader engineering staff qualification with AI skills - Operate as organizational asset — proactive engagement, not isolated silo We’re looking for you if you have - Production experience designing and delivering AI systems (LLMs, RAG, agentic workflows — not just POCs) - Non-dogmatic understanding of AI technology boundaries and architectural trade-offs - Proven client-facing capability: leading discovery, scoping solutions, presenting to executive and technical audiences - Consultancy mindset: discovery and analysis as value, not just build - Team leadership experience (3–5+ people); evidence of people growing under their leadership - Success operating in matrix/federated organizations without direct authority - Pragmatic R&D skills: bounded research plans, clear success criteria, ROI discipline Highly desired - Data architecture literacy: understanding of data pipelines, ETL/ELT patterns, vector databases, data quality, and governance — sufficient to design end-to-end AI solutions and direct data engineering work - Broader AI/ML background beyond GenAI (classical ML, deep learning, CV, NLP) - Understanding of sales cycles, marketing positioning, account management dynamics - Recognized technical authority that earns respect from senior AI practitioners Beneficial - Passion for training and enablement — sees knowledge sharing as contribution - Marketing and positioning savvy — can produce technical content for market differentiation - Experience with technology vendor partnerships and co-marketing Nice to have - Startup or 0→1 experience - Academic/research connections in AI - Distributed team experience across cultures What’s in it for You Reveal great tech solutions Join the team of experts who create custom, cutting-edge tech solutions for world-renowned businesses, fueling client growth. Unleash your potential, tackle new challenges, and be part of a team that values your skills and contributions. Focus on long-term impact and building tailored, long-lasting partnerships with our clients. Experience an agile and flexible working environment Enjoy the freedom of fully remote work with a flexible working schedule. Empower yourself with a stable workload and a stable income, supported by provided laptops and licensed software. We focus on lasting cooperation and unite result-oriented individuals who stand on a high-performance approach to work. Embrace the opportunity for personal and professional growth Benefit from performance and merit reviews, elevate your skills with personal development plans, and individual learning through the corporate library, public speaking support, and more. Be among like-minded people Work with a team of one mind who cares about what they do and how they do. 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Interview steps - Pre-Screen (Recruiter) — resume vs. must-haves, motivations, salary alignment - HM Interview (VP Delivery) — career arc, leadership philosophy, organizational fit, consultancy mindset - Tech Interview – System Design — architecture exercise with trade-off decisions (AI/ML technical panel) & AI/ML Depth — case study of system they built; technical Q&A on GenAI and classical ML - BizDev Interview (VP BizDev) — client discovery role-play, pre-sales collaboration model - VP / BU Interview (BU Heads) — Pod operating model discussion, collaboration expectations - Final HM Interview (VP Delivery) — 90-day alignment, mutual expectations, reference check plan
At SPD Technology, we bring together a team of like-minded people who are driven by the desire to bring value through their work, united in their commitment to high performance and delivering custom, cutting-edge tech solutions that drive clients’ growth. We empower our people with a culture of excellence and enable them with the opportunity to uphold their accountability to contribute on each level. We value humanity and collaboration, encourage professional and personal growth, and foster a supportive and flexible work environment where everyone’s contribution is welcomed. About the role: SPD Technology is building a centralized AI Development Division (AI Studio) to unite efforts and enhance the revenue stream through AI-inclusive client engagements. The Head of AI Development will own this from zero: winning AI-related deals alongside BizDev, delivering solutions, building a team, and establishing SPD as a credible AI engineering partner. This is a build-and-ship role. Value is proven through won deals, delivered projects, and satisfied clients. Work Environment: The role offers a flexible work schedule, allowing you to adapt your working hours with the requirement to attend all team meetings. As a qualified expert You will Pre-sales & Solution Architecture - Lead technical discovery and solution design for AI opportunities - Produce solution-grade proposals: architecture, scope, risk assessment - Present to clients; partner with BizDev on positioning and differentiation - Build reusable pre-sales assets: reference architectures, case studies, estimation frameworks AI Studio Delivery - Stand up and operate the AI Studio as first-choice platform for AI-heavy work - Deliver across models: full ownership, component delivery, advisory, embedded expertise - Build reusable delivery frameworks and accelerators - Manage cross-team resource collaboration during ramp-up Team Building - Hire 2–3 engineers in first 6 months, scaling to 5–8 based on demand - Define team composition balancing pre-sales support with delivery capacity - Build career paths that attract and retain strong AI engineers Innovation & Knowledge Leadership - Lead pragmatic R&D with clear objectives and success criteria - Contribute to AI community of practice: tech talks, mentoring, knowledge sharing - Generate external thought leadership: conference talks, case studies, publications Cross-Functional Integration - Connect Studio work with Sales, Marketing, and Account Management - Collaborate with L&D on AI education for broader engineering staff qualification with AI skills - Operate as organizational asset — proactive engagement, not isolated silo We’re looking for you if you have - Production experience designing and delivering AI systems (LLMs, RAG, agentic workflows — not just POCs) - Non-dogmatic understanding of AI technology boundaries and architectural trade-offs - Proven client-facing capability: leading discovery, scoping solutions, presenting to executive and technical audiences - Consultancy mindset: discovery and analysis as value, not just build - Team leadership experience (3–5+ people); evidence of people growing under their leadership - Success operating in matrix/federated organizations without direct authority - Pragmatic R&D skills: bounded research plans, clear success criteria, ROI discipline Highly desired - Data architecture literacy: understanding of data pipelines, ETL/ELT patterns, vector databases, data quality, and governance — sufficient to design end-to-end AI solutions and direct data engineering work - Broader AI/ML background beyond GenAI (classical ML, deep learning, CV, NLP) - Understanding of sales cycles, marketing positioning, account management dynamics - Recognized technical authority that earns respect from senior AI practitioners Beneficial - Passion for training and enablement — sees knowledge sharing as contribution - Marketing and positioning savvy — can produce technical content for market differentiation - Experience with technology vendor partnerships and co-marketing Nice to have - Startup or 0→1 experience - Academic/research connections in AI - Distributed team experience across cultures What’s in it for You Reveal great tech solutions Join the team of experts who create custom, cutting-edge tech solutions for world-renowned businesses, fueling client growth. Unleash your potential, tackle new challenges, and be part of a team that values your skills and contributions. Focus on long-term impact and building tailored, long-lasting partnerships with our clients. Experience an agile and flexible working environment Enjoy the freedom of fully remote work with a flexible working schedule. Empower yourself with a stable workload and a stable income, supported by provided laptops and licensed software. We focus on lasting cooperation and unite result-oriented individuals who stand on a high-performance approach to work. Embrace the opportunity for personal and professional growth Benefit from performance and merit reviews, elevate your skills with personal development plans, and individual learning through the corporate library, public speaking support, and more. Be among like-minded people Work with a team of one mind who cares about what they do and how they do. Collaborate with top-notch experts who are always ready to help and support you through any challenges. Join company-wide tech and cultural events, and contribute to meaningful CSR initiatives that resonate with your values. Feel supported by your HR, and take advantage of our referral bonus program. Embrace the opportunity to innovate with us! Interview steps - Pre-Screen (Recruiter) — resume vs. must-haves, motivations, salary alignment - HM Interview (VP Delivery) — career arc, leadership philosophy, organizational fit, consultancy mindset - Tech Interview – System Design — architecture exercise with trade-off decisions (AI/ML technical panel) & AI/ML Depth — case study of system they built; technical Q&A on GenAI and classical ML - BizDev Interview (VP BizDev) — client discovery role-play, pre-sales collaboration model - VP / BU Interview (BU Heads) — Pod operating model discussion, collaboration expectations - Final HM Interview (VP Delivery) — 90-day alignment, mutual expectations, reference check plan
At SPD Technology, we bring together a team of like-minded people who are driven by the desire to bring value through their work, united in their commitment to high performance and delivering custom, cutting-edge tech solutions that drive clients’ growth. We empower our people with a culture of excellence and enable them with the opportunity to uphold their accountability to contribute on each level. We value humanity and collaboration, encourage professional and personal growth, and foster a supportive and flexible work environment where everyone’s contribution is welcomed. About the role: SPD Technology is building a centralized AI Development Division (AI Studio) to unite efforts and enhance the revenue stream through AI-inclusive client engagements. The Head of AI Development will own this from zero: winning AI-related deals alongside BizDev, delivering solutions, building a team, and establishing SPD as a credible AI engineering partner. This is a build-and-ship role. Value is proven through won deals, delivered projects, and satisfied clients. Work Environment: The role offers a flexible work schedule, allowing you to adapt your working hours with the requirement to attend all team meetings. As a qualified expert You will Pre-sales & Solution Architecture - Lead technical discovery and solution design for AI opportunities - Produce solution-grade proposals: architecture, scope, risk assessment - Present to clients; partner with BizDev on positioning and differentiation - Build reusable pre-sales assets: reference architectures, case studies, estimation frameworks AI Studio Delivery - Stand up and operate the AI Studio as first-choice platform for AI-heavy work - Deliver across models: full ownership, component delivery, advisory, embedded expertise - Build reusable delivery frameworks and accelerators - Manage cross-team resource collaboration during ramp-up Team Building - Hire 2–3 engineers in first 6 months, scaling to 5–8 based on demand - Define team composition balancing pre-sales support with delivery capacity - Build career paths that attract and retain strong AI engineers Innovation & Knowledge Leadership - Lead pragmatic R&D with clear objectives and success criteria - Contribute to AI community of practice: tech talks, mentoring, knowledge sharing - Generate external thought leadership: conference talks, case studies, publications Cross-Functional Integration - Connect Studio work with Sales, Marketing, and Account Management - Collaborate with L&D on AI education for broader engineering staff qualification with AI skills - Operate as organizational asset — proactive engagement, not isolated silo We’re looking for you if you have - Production experience designing and delivering AI systems (LLMs, RAG, agentic workflows — not just POCs) - Non-dogmatic understanding of AI technology boundaries and architectural trade-offs - Proven client-facing capability: leading discovery, scoping solutions, presenting to executive and technical audiences - Consultancy mindset: discovery and analysis as value, not just build - Team leadership experience (3–5+ people); evidence of people growing under their leadership - Success operating in matrix/federated organizations without direct authority - Pragmatic R&D skills: bounded research plans, clear success criteria, ROI discipline Highly desired - Data architecture literacy: understanding of data pipelines, ETL/ELT patterns, vector databases, data quality, and governance — sufficient to design end-to-end AI solutions and direct data engineering work - Broader AI/ML background beyond GenAI (classical ML, deep learning, CV, NLP) - Understanding of sales cycles, marketing positioning, account management dynamics - Recognized technical authority that earns respect from senior AI practitioners Beneficial - Passion for training and enablement — sees knowledge sharing as contribution - Marketing and positioning savvy — can produce technical content for market differentiation - Experience with technology vendor partnerships and co-marketing Nice to have - Startup or 0→1 experience - Academic/research connections in AI - Distributed team experience across cultures What’s in it for You Reveal great tech solutions Join the team of experts who create custom, cutting-edge tech solutions for world-renowned businesses, fueling client growth. Unleash your potential, tackle new challenges, and be part of a team that values your skills and contributions. Focus on long-term impact and building tailored, long-lasting partnerships with our clients. Experience an agile and flexible working environment Enjoy the freedom of fully remote work with a flexible working schedule. Empower yourself with a stable workload and a stable income, supported by provided laptops and licensed software. We focus on lasting cooperation and unite result-oriented individuals who stand on a high-performance approach to work. Embrace the opportunity for personal and professional growth Benefit from performance and merit reviews, elevate your skills with personal development plans, and individual learning through the corporate library, public speaking support, and more. Be among like-minded people Work with a team of one mind who cares about what they do and how they do. Collaborate with top-notch experts who are always ready to help and support you through any challenges. Join company-wide tech and cultural events, and contribute to meaningful CSR initiatives that resonate with your values. Feel supported by your HR, and take advantage of our referral bonus program. Embrace the opportunity to innovate with us! Interview steps - Pre-Screen (Recruiter) — resume vs. must-haves, motivations, salary alignment - HM Interview (VP Delivery) — career arc, leadership philosophy, organizational fit, consultancy mindset - Tech Interview – System Design — architecture exercise with trade-off decisions (AI/ML technical panel) & AI/ML Depth — case study of system they built; technical Q&A on GenAI and classical ML - BizDev Interview (VP BizDev) — client discovery role-play, pre-sales collaboration model - VP / BU Interview (BU Heads) — Pod operating model discussion, collaboration expectations - Final HM Interview (VP Delivery) — 90-day alignment, mutual expectations, reference check plan
