Campspot

We're looking for a Learning & Development Specialist to foster successful opportunities for customer and employee education and learning. This role will develop and maintain training materials (such as the Campspot Knowledge Base and Campspot Certification Program), materials related to new product features, and other educational content for a variety of audiences. This role will work cross-functionally and serve as a valuable resource across the Campspot community. Responsibilities Knowledge Management & Documentation - Maintain and update the Campspot Knowledge Base, ensuring all product documentation is accurate, up-to-date, and easy to navigate. - Create new documentation, guides, and FAQs to support customers and internal teams. - Collaborate with product and support teams to proactively update resources based on software updates and customer feedback. Customer Training & Certification - Manage and expand the Campspot Certification Program, empowering customers with deep product knowledge. - Develop training modules and assessments to certify users on Campspot software best practices. - Monitor certification progress and continuously enhance the program based on user feedback and industry trends. Webinars & Customer Engagement - Host routine webinars for park operators, providing valuable insights on product updates, new features, and best practices. - Create and manage engaging, interactive learning sessions or materials that drive customer success and satisfaction. - Manage and develop product launch materials and collaborate with marketing on feature rollouts. - Manage and oversee Pendo as it relates to product learning and feature and educational information and announcements. - Work cross-functionally with marketing, product, and support teams to ensure training content aligns with Campspot’s evolving features. Internal Employee Training & Onboarding - Develop and maintain an internal training program for onboarding new hires and enhancing product knowledge among existing employees. - Collaborate with department leads to create tailored learning paths for different roles. - Organize regular training sessions, workshops, and refresher courses to keep teams up to date. Qualifications - Experience in learning & development, training, or technical documentation, preferably in SaaS or software training. - Proven ability to create engaging and effective training materials (videos, guides, quizzes, webinars). - Excellent communication skills with the ability to present complex concepts in an easy-to-understand manner. - Experience hosting webinars, virtual training sessions, or live demonstrations. - Familiarity with LMS platforms, certification programs, and knowledge management tools is a plus. Compensation and Benefits: - Base salary: $65k-$75k annually - Competitive benefits, including medical, dental, vision, life, and disability insurance options at affordable rates - 401(k) plan with employer match - Flexible and casual work environment: we offer flexible PTO and a remote-first workplace - Employee camping credit to encourage getting outdoors and experiencing our product! While Campspot is a remote-first company, priority will be given to candidates located near our Grand Rapids, MI headquarters or in our Denver, CO and Chicago, IL metro area hubs. Secondary consideration will be given to candidates who reside in states where we currently have employees, including CO, IA, IL, ME, MA, MI, NY, NC, OR, SC, TX, UT, VT, and VA. Candidates located outside of the US or any of the states listed previously are not able to be considered at this time. Campspot is a motivated team of outdoor enthusiasts and software professionals with decades of experience in the campground and outdoor industry. We’re looking to grow with people who embody our culture of learning, collaboration, and innovation. Today our portfolio includes two distinct but synergistic products: 1. Campspot Management Software is the leading provider of reservation management software and tools for campgrounds and RV parks. It revolutionized the industry through its proprietary technology, allowing park owners to increase revenue through its inventory optimization tool and site-lock capabilities. Learn more at https://software.campspot.com/ 2. The Campspot Marketplace (campspot.com and Campspot mobile app) is an online marketplace where travelers can find accommodations for their camping trips. Campspot’s inventory is 100% bookable and includes robust filters to help travelers customize their travel experience.

As a Part-Time Billing & Special Projects Accountant at Campspot, you’ll play a focused role in supporting the company’s billing operations and contributing to key accounting initiatives. Reporting directly to the VP of Finance & Governance, you’ll own the invoicing and accounts receivable process while lending your expertise to special projects that drive efficiency and accuracy across the finance team. Key Responsibilities: Billing & Accounts Receivable - Prepare and send customer invoices accurately and on time. - Monitor AR balances and follow up on overdue payments. - Assist with payment applications and generate AR aging reports. - Reconcile Accounts Receivable related general ledger accounts during the month-end close. - Process and record credit memos and billing adjustments. - Maintain accurate and organized records of all customer billing activity. Special Projects - Participate in accounting projects related to tax filings, audits, and automation of processes. - Identify and support opportunities to improve current accounting tools and workflows. - Assist with month-end and year-end close procedures as they relate to billing and revenue. - Document and update all billing and Accounts Receivable policies and procedures. Preferred Qualifications: - Bachelor’s degree in Accounting, Finance, or a related field. - 1+ years of accounting experience, preferably in a SaaS or technology environment. - Strong knowledge of AR and general billing processes. - Excellent organizational skills and attention to detail. - Strong communication skills and the ability to collaborate across teams. Position Details: This is a part-time position. Hours are flexible, but concentrated at the beginning of each month. Hours will be determined based on business needs and candidate availability, likely averaging around 25/week. Pay for this role is anticipated to start at $25-$35/hour. This position is remote, however we are only able to consider candidates in the following states: CO, IL, MA, MI, NH, NY, NC, OR, TX, UT, VT, and VA. Candidates located outside of the locations listed are not able to be considered at this time.

Software developers at Campspot work on small agile teams to build our products. Campspot developers are truly full stack, working on both front and back end code, as well as managing the whole lifecycle of a feature from planning through delivery. Campspot is built on a modern tech stack using the latest versions of Java and Kotlin on our backend with the Dropwizard framework, and TypeScript on our frontend using Angular. Our products are SAAS applications that run on AWS cloud infrastructure and we use modern tools like Terraform to manage that. We believe that skilled developers can be successful in any tech stack and set our expectations for ramp up time accordingly, but having experience in any of the technology above is a big plus. Development at Campspot is heavy on collaboration. Developers are expected to collaborate with each other via technical design meetings, pair programming, and code reviews. Developers also collaborate directly with our product managers to scope, refine, and test features. Lastly, developers need to collaborate with our designers to create solid UX for new features in our app. Automated testing is another key skill for developers at Campspot. All new code coming into our application is expected to have unit and integration tests written for it. We utilize automated CI builds to ensure that our app builds correctly and all of our tests pass. Responsibilities: - Design, develop, test, and deploy solutions for our software on your own or in collaboration with other developers - Provide thoughtful feedback on team code reviews and actively participate in architectural discussions - Work with Product Managers and Designers on your team to create workable solutions - Participate in On-call support for Production issues related to team domain Requirements: - Experience with Angular and TypeScript - Strong Proficiency in HTML, CSS, JavaScript and TypeScript - Implement designs that adapt to different screen sizes using frameworks like Bootstrap, Material, Tailwind, or CSS Flexbox/Grid. - Knowledge of handling browser inconsistencies and ensuring a consistent experience across all major browsers. - Accessibility: Understanding of web accessibility standards (WCAG) to ensure applications are usable by people with disabilities. - Experience in optimizing website performance, including load times, caching, rendering speed, and minimizing resource usage. - Experience writing shared and reusable Angular components - Familiarity with different state management strategies for Angular like: Services, Behavior Subject, Signals, RxJS - Proficiency in configuring module bundles like webpack - Experience implementing Server Side Rendering (SSR) - Experience with front-end testing frameworks such as Jasmine, Mocha, or Jest - Experience with AWS or other cloud infrastructure - Experience with Java or Kotlin - Experience working on e-commerce platform and optimizing for SEO - Experience working on a RESTful API consumed by external third parties - Comfortable collaborating by pair programming and writing documentation - 5+ years of experience with web application development Compensation and Benefits: - Total compensation for this role is anticipated to be in the following range: $120,000-$145,000 - Competitive benefits, including medical, dental, vision, life, and disability insurance options at affordable rates - 401(k) plan with employer match - Flexible and casual work environment with flexible time off - Employee camping credit to encourage getting outdoors and experiencing our product! While Campspot is a remote-first company, we are initially prioritizing candidates in our hiring hubs of Grand Rapids (MI), Denver (CO), and Chicago (IL) who are interested in the potential for some in-person collaboration. Campspot is a motivated team of outdoor enthusiasts and software professionals with decades of experience in the campground and outdoor industry. We’re looking to grow with people who embody our culture of learning, collaboration, and innovation. Today our portfolio includes two distinct but synergistic products: 1. Campspot Management Software (https://software.campspot.com/) is the leading provider of reservation management software and tools for campgrounds and RV parks. It revolutionized the industry through its proprietary technology, allowing park owners to increase revenue through its inventory optimization tool and site-lock capabilities. 2. The Campspot Marketplace (campspot.com and Campspot mobile app) is an online marketplace where travelers can find accommodations for their camping trips. Campspot’s inventory is 100% bookable and includes robust filters to help travelers customize their travel experience.

Welcome to Campspot! Whether you are an avid camper, the occasional glamper, an expert RV-er, or new to the outdoors entirely, we're interested in working with you. Our team values diverse perspectives as we seek to create an easy-to-navigate and meaningful camping experience for everyone. We hope you will consider joining our team! ALL human beings are welcome, and we are committed to helping you thrive here. We believe our team, as well as the outdoors, is for everyone. The Opportunity To expand our value to campground owners beyond software, Campspot is launching a new internal agency division dedicated to providing high-performance digital marketing services and website solutions to our customers. With a pilot program underway, we are seeking an entrepreneurial Program Manager to build, operationalize, and scale this program from the ground up. This is not a traditional Program Management role. You will act as the "General Manager" of this new business unit. You will be responsible for defining the Go-To-Market strategy, building the operational infrastructure, managing the P&L, and serving as the primary liaison between technical teams, marketing specialists, and our customers. What You’ll Do 1. Build the Business (Strategy & Operations) Architect the Program: Design the end-to-end workflows for selling, onboarding, delivering, and maintaining website and marketing services. Go-to-Market Strategy: Collaborate with sales and marketing to package, price, and promote these services to our existing customer base. Operational Autonomy: Establish processes that allow this program to run efficiently without distracting the core Campspot engineering and product teams. Performance Reporting: Develop proprietary reporting frameworks and dashboards that go beyond standard metrics. You will define how we prove value to our customers, demonstrating clear ROI and the impact of the Campspot ecosystem on their bottom line. Partner Management: Form deep partnerships with third party agencies and service providers; determine which activities make sense to support in-house and which are better suited for a partner referral. 2. Manage Website Services (Technical Liaison) Product Definition: Define the scope and tiered offering for our website products, specifically: Templated Sites: Develop a streamlined, low-touch process for launching simple, 1-page websites for smaller campgrounds. Custom Builds: Establish a consultative process for scoping, pricing, and delivering custom-developed websites for larger enterprise customers. Bridge the Gap: Act as the primary translator between non-technical campground owners and our internal (or external) web development teams. Technical Oversight: Ensure all client websites meet high standards for SEO, page speed, mobile responsiveness, and conversion optimization. Lifecycle Management: Create and enforce processes for regular site maintenance, ticket resolution, and feature updates. 3. Lead Marketing Services (Agency Leadership) Service Design: Package our paid media offerings (PPC, Paid Social) into scalable tiers that make sense for campgrounds of different sizes. Platform Expertise: Serve as the internal subject matter expert on digital channels. You will oversee strategy for Google Ads, Meta (Facebook/Instagram), and Email Marketing, ensuring our campaigns are utilizing current best practices. Team Building: Hire, onboard, and manage a team of Digital Marketing Specialists (contractors or FTEs) who will execute ad campaigns. Client Success: Act as the senior Account Director for marketing clients. You must be able to audit a Google Ads account, critique an email flow, or troubleshoot a Meta pixel when necessary. Who You Are Qualifications Experience: 5+ years of experience in a Digital Marketing Agency, Product Management, or Technical Program Management role. Ad Platform Mastery: Proven, hands-on experience managing and optimizing complex campaigns across Google Ads (Search, Display, Performance Max) and Meta/Facebook Ads Manager. You should know these platforms inside and out. Email Marketing Proficiency: Extensive experience working with a variety of Email Service Providers (ESPs) (e.g., Mailchimp, Constant Contact, HubSpot, ActiveCampaign). You understand segmentation, automation flows, and deliverability best practices. Web Proficiency: Strong technical understanding of how websites are built and hosted (CMS experience, basic HTML/CSS knowledge, and understanding of core web vitals). Data Storytelling: Proven ability to create reporting structures that simplify complex data into a narrative that demonstrates value to non-technical clients. Compensation and Benefits Total compensation for this role is anticipated to be in the following range: $90,000-$120, 000 Competitive benefits, including medical, dental, vision, life, and disability insurance options at affordable rates 401(k) plan with employer match Flexible and casual work environment with flexible time off Employee camping credit to encourage getting outdoors and experiencing our product! We are prioritizing candidates in our hiring hubs of Grand Rapids (MI), Denver (CO), and Chicago (IL) who are interested in regular in-person collaboration. Secondary consideration may be given to candidates who reside in states where we currently have employees outside of our hubs, including MA, NH, NY, NC, OR, TX, UT, VT, VA, and Canada. Candidates located outside of the locations listed previously are not able to be considered at this time. Campspot is a motivated team of outdoor enthusiasts and software professionals with decades of experience in the campground and outdoor industry. We’re looking to grow with people who embody our culture of learning, collaboration, and innovation. Today our portfolio includes two distinct but synergistic products: 1. Campspot Management Software (https://software.campspot.com/) is the leading provider of reservation management software and tools for campgrounds and RV parks. It revolutionized the industry through its proprietary technology, allowing park owners to increase revenue through its inventory optimization tool and site-lock capabilities. 2. The Campspot Marketplace ( campspot.com and Campspot mobile app) is an online marketplace where travelers can find accommodations for their camping trips. Campspot’s inventory is 100% bookable and includes robust filters to help travelers customize their travel experience.