• Be the first point of contact for new clients • Talk with people who are reaching out for mental health support and help them feel comfortable moving forward. • Guide people through the booking process. This includes answering questions about availability, insurance, and next steps. • Use phone, text, email, and customer management tools to connect with referral patients, follow up consistently, and help keep the scheduling process moving. • Your ability to listen, explain things clearly, build rapport, and thoughtfully overcome objections can make all the difference. • Handle inbound and outbound calls, texts, emails, cancellations, reschedules, and follow-ups while staying organized across multiple systems. • Work with clients by phone, text, and email in a professional and empathetic way. • This role includes booking targets and performance goals. These goals help ensure that prospective patients receive timely follow-up and that people who are interested in care are supported through the process.

• Conduct telehealth sessions on our platform • Deliver comprehensive patient assessments and assist in treatment planning • Develop meaningful connections with clients • Provide personalized care tailored to individual patient needs • Participate in monthly clinical case reviews with the Lead Psychologist

• Develop detailed test cases, scenarios, and scripts for claims processing, enrollment, benefits, provider data, and EDI transaction flows • Lead functional, integration, regression, and UAT cycles for assigned payer modules • Analyze requirements and business rules — identify gaps, ambiguities, and testability issues before execution begins • Own defect lifecycle management: logging, triage, root cause classification, retest, and closure tracking • Validate EDI transactions (834, 837, 835, 270/271, 820) against payer business rules and X12 standards • Support compliance and regulatory test cycles — ICD updates, CMS mandates, state-specific Medicaid rules • Coordinate with developers, BAs, and configuration teams to resolve blockers and clarify expected behavior • Produce daily/weekly execution status reports with defect metrics, coverage status, and risk flags • Manages offshore QA analysts.

• Maintain and promote a strong safety culture for all employees, vendors, and customers and follow all safety policies, procedures, and regulations. Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions. Stop working around an identified health or safety problem until resolved. • Perform routine CCTV/CIPP Lining operations on variety of underground pipe infrastructure including sewer, wastewater and storm lines. • Comply with all company safety policies, procedures, equipment guidelines, and Safety Data Sheets (SDS) to help maintain a safe work environment. • Support line cleaning, CIPP liner installation, and the robotic reinstatement of sewer service laterals. • Work closely with the crew on day-to-day site activities, including site setup, installation support, and job site cleanup as directed by the Foreman. • Set up, operate, and maintain CCTV/CIPP equipment to ensure efficient and reliable performance in the field. • Perform hands-on field work outdoors in a variety of weather and temperature conditions. • Uphold company culture and core values by adhering to Michels Canada's Standards and Policies and working with others to promote and preserve our values while conducting your duties to contribute to a positive and professional work environment. • Take on additional tasks as needed to support project success and team objectives.