Braves Technologies

• Design, build, test, deploy, and maintain software solutions.

• Work under autonomy with a self-driven attitude to own problems and deliver solutions • Understand the complex business and technical problems, learn quickly, understand tradeoffs and communicate a solution • Capability to research alternative solutions and propose them within given constraints • Apply different languages and technologies to your projects while coding side by side with other developers on your team • Implementing continuous integration, delivery and DevOps practices to accelerate the delivery of new valuable functionality to its intended users • Applying test-driven development practices to ensure high quality of the software, and reduce future effort and cost on implementing changes to the product • Mentoring and coaching less experienced software engineers within the team and in our clients’ tech teams, hosting tech meetups and our community events to share your expertise with others • Advising our clients on the right technical decisions and advocating for the best practices to use

• Acts as a customer advocate, responsible for resolving customer requests both internally and externally. • Responsible for handling Customer incidents/requests for technical assistance via phone or electronically. • Responsible for grabbing all necessary logs and backups in a timely manner upon ticket intake. • Diagnosis and resolution of Customer hardware and software issues. • Ownership of mainly P1 -P3 customer incidents through resolution, including working cross-functionally with other departments. • Identifies customer issues, finds solutions, or proceeds with the escalation process to another department. • Provides remote technical assistance with regards to software and hardware issues, installation, troubleshooting, and configuration. • Documents clear descriptions of issues from customers and clearly log continuous progress of issues and the resolution the life of the ticket to keep customers informed throughout the process. • Manages Incidents, ensures customers are updated and communicated to regularly, and incidents are escalated and followed-up on in a timely manner. • Proactively works with clients to ensure system uptime and optimal use of system functionality. • Maintains a positive customer service attitude. • Develops technical documentation, FAQs, and maintains a knowledge database. • Maintains up-to-date industry technical knowledge. • Actively participates in Team Meetings and provides training to others on the team as knowledge is developed. • Utilizes a network of relationships to collect and disseminate information, build support, and secure buy-in to achieve desired company objectives. • Assist with larger Team Projects for continuous improvement and acts as a lead on smaller projects.

• Focus on the availability, security, scalability, and operational readiness of cloud-based solutions. • Implement and continuously improve development and delivery practices for our tools, platform, and patterns. • Implement technical initiatives and automation collaboratively and influence stakeholder conversations. • Enhance and further embed DevOps/SRE culture within the team and into wider delivery teams. • Enhance existing observability patterns by developing and enhancing dashboards, toolset etc. • Support delivery teams with new and innovative solutions that will delight customers. • Provide support for online applications to ensure they are available, scalable, resilient, and high performing. • Maintain the security and compliance of the production environment using PCI-DSS, ISM. • Develop and Enhance monitoring practices to improve the observability within technical environment. • Develop and Enhance dashboards to improve the observability for delivery teams. • Manage components like Load Balancers, Proxies, DNS, API Gateways etc and automate the provisioning and deployments. • Assist delivery teams by ensuring application deployments are aligned with the operational practices. • Provide guidance on the application architecture, security, scalability, and operational readiness. • Contribute to application and infrastructure architectural designs and patterns. • Contribute to the continuous improvement of the SRE team processes and practices. • Assist delivery teams with understanding, managing, and optimizing cloud-based application costs using AWS Well-Architected Framework. • Contribute to the optimization of cloud-based costs. • Engage with internal stakeholders to meet their expectations. • Assist colleagues with building innovative working software and solutions for customers. • Evaluate and develop new capabilities enabling solutions. • Contribute to maintaining a safe, respectful, collaborative, and positive working environment. • Be a role model in culture and ways of working.

• Must be good in QA Software Testing concepts (such as STLC, and Defects Tracking) and Agile Methodology. • Experience in Test Planning, Test Designing, Testing Methodologies, and Testing Techniques. • Should have worked on Functional, Database, web-based testing, and UI testing. • Experience with SQL, databases, and data comparisons. • Should have good experience in testing APIs. • Good knowledge of Docker and SaaS platform. • Experience with Jira, Agile, and TestRail. • Hands-on experience in writing detailed, comprehensive, and well-structured test cases after understanding requirements documents. • Communicating testing progress, status, and issues to project stakeholders. • Responsible for the project(s) overall Quality. • Excellent communication and teamwork skills.

• Work under autonomy with a self-driven attitude to own problems and deliver solutions • Understand the complex business and technical problems, learn quickly, understand tradeoffs and communicate a solution • Capability to research alternative solutions and propose them within given constraints • Apply different languages and technologies to your projects while coding side by side with other developers on your team • Implementing continuous integration, delivery and DevOps practices to accelerate the delivery of new valuable functionality to its intended users • Applying test-driven development practices to ensure high quality of the software, and reduce future effort and cost on implementing changes to the product • Mentoring and coaching less experienced software engineers within the team and in our clients’ tech teams, hosting tech meetups and our community events to share your expertise with others • Advising our clients on the right technical decisions and advocating for the best practices to use

• Responsible for new business opportunities by contacting and developing relationships with potential customers. (end-to-end sales) • Contact potential clients through cold calls, emails, and Social Media. • Communicate effectively with all levels (C, SVP, VP, Dir, etc.) and key decision-makers. • Set up appointments or calls between prospective clients and explain our services • Maintaining strong relationships with the prospect through the entire sales process. (followups and scheduling/rescheduling meetings)

• Build and ship full-stack product features using React, Next.js, TypeScript, and Node • Design and implement APIs that power campaign creation, personalization, and delivery tracking • Work on systems that generate, render, and queue physical mail dynamically • Build internal tooling and dashboards for campaign analytics and operations • Integrate with CRMs, data providers, and outbound tooling (Salesforce, HubSpot, etc.) • Optimize performance and reliability across the stack • Collaborate closely with design and GTM to ship fast iterations • Communicate technical tradeoffs clearly and concisely