Blooming Health

• Design and build voice AI systems for real-time, conversational user experiences • Develop and maintain AI orchestration layers, including agent workflows, state management, and system handoffs • Architect and improve workflows across speech-to-text, LLM reasoning, tool calling, and text-to-speech • Think through tradeoffs in conversation design, prompt design, tool architecture, latency, and turn-taking • Build systems that handle ambiguity, interruptions, edge cases, and real-world voice interaction challenges • Write clean, tested, production-ready Python across APIs, services, and orchestration code • Design data pipelines that capture, transform, and surface insights from patient and member interactions • Partner on technical direction and help shape how Blooming Health builds and deploys voice-based AI products

• Lead and manage the end-to-end implementation process for new initiatives and strategic projects, as well as on-going required projects. • Develop detailed project plans, timelines, and milestones. • Coordinate with internal and external stakeholders to ensure timely delivery of project components. • Monitor project progress and adjust plans as needed to meet deadlines. • Collaborate with the product and engineering teams to address technical requirements and ensure implementation plan. • Ensure quality assurance checks and testing to ensure successful deployment. • Regularly update clients/external and internal teams on project status. • Proactively identify potential issues and work to resolve them before they impact the project. • Provide clear documentation and report to stakeholders throughout the project lifecycle. • Conduct post-implementation reviews with clients and internal stakeholders to gather feedback and identify areas for improvement.

• Own the end-to-end delivery process across Engineering, AI, and Product teams. • Establish and enforce operating rhythms, delivery processes, and accountability frameworks. • Partner closely with Engineering, AI, Product, Customer Success, and Implementation teams. • Coordinate delivery across multiple concurrent customer implementations. • Identify blockers, timeline risks, resource constraints, and delivery challenges before they become critical issues. • Serve as the central source of truth for delivery status across the organization. • Build scalable program management processes that improve organizational effectiveness without creating unnecessary bureaucracy.

Role Description As we scale, we’re looking for an experienced and highly capable Platform Engineer to help build, secure, and scale the infrastructure powering Blooming Health’s rapidly growing platform. This is a US-based remote role with required overlap on EST hours. This Platform Engineer will play a critical role in strengthening the reliability, scalability, observability, and security of our infrastructure as the company enters its next phase of growth. Working closely with our existing DevOps and Engineering teams, this person will help mature platform operations, improve engineering enablement, and ensure our systems are built to support increasing scale, compliance requirements, and operational complexity. The ideal candidate is a strong technical self-starter who thrives in startup environments, communicates effectively across teams, and can quickly take ownership of infrastructure and platform initiatives in a fast-moving engineering organization. What You'll Do - Infrastructure Scaling & Reliability: Design, improve, and maintain scalable, reliable cloud infrastructure capable of supporting a rapidly growing SaaS platform and engineering organization. - Platform Engineering & Automation: Build and improve internal platform tooling, infrastructure automation, deployment workflows, and operational processes that increase engineering velocity and platform stability. - Cloud Infrastructure Management: Manage and optimize cloud environments across GCP and/or AWS, ensuring systems are secure, cost-effective, scalable, and operationally mature. - Infrastructure as Code: Lead infrastructure automation efforts using Terraform and modern infrastructure-as-code best practices to improve consistency, reliability, and operational efficiency. - Observability & Monitoring: Improve monitoring, alerting, logging, and observability practices across the platform. Help establish proactive operational visibility and improve incident response processes using tools such as New Relic. - Security & Compliance Partnership: Partner with Engineering and Compliance teams to strengthen infrastructure security, support compliance requirements, and improve operational readiness for secure and regulated environments. - Cross-Functional Collaboration: Work closely with Engineering, AI, and Product teams to support platform needs, improve developer workflows, and ensure infrastructure supports evolving product and AI initiatives. - Technical Execution & Problem Solving: Troubleshoot complex infrastructure and production issues, identify optimization opportunities, and proactively improve system performance, reliability, and scalability. Qualifications - Cloud Infrastructure Expertise: Strong hands-on experience with modern cloud platforms, including GCP and/or AWS. GCP experience is strongly preferred. - Terraform Experience: Deep experience building and managing infrastructure using Terraform and infrastructure-as-code best practices. - Software Engineering Capability: Comfortable writing and maintaining production-quality code and automation in Go, JavaScript, or TypeScript. - Startup & Growth-Stage Experience: Experience helping startups scale infrastructure and operational maturity through periods of rapid growth and increasing system complexity. - Observability & Monitoring Experience: Strong understanding of monitoring, logging, alerting, and production observability practices, including experience with tools such as New Relic. - Security & Scalability Mindset: Experience designing and maintaining secure, scalable production infrastructure with a strong understanding of operational reliability and engineering best practices. - Strong Communication & Collaboration Skills: Excellent written and verbal communication skills with the ability to clearly communicate technical requirements and collaborate effectively across teams. - Self-Starter Mentality: Highly proactive, resourceful, and capable of independently driving technical initiatives in fast-paced environments. Preferred Qualifications - Healthcare Technology Experience: Experience working within healthcare technology environments or supporting systems involving HIPAA, PHI, or regulated data is strongly preferred. - Compliance & Secure Infrastructure Experience: Familiarity supporting compliance-oriented engineering environments and collaborating with compliance or security stakeholders. - Distributed Team Collaboration: Experience working closely with distributed engineering and platform teams across multiple time zones. - Developer Enablement & Internal Platform Tooling: Experience building internal tooling, deployment systems, and infrastructure workflows that improve developer productivity and operational efficiency. - AI Infrastructure Exposure: Familiarity supporting infrastructure needs for AI/ML or data-intensive applications is a plus.

• Engineer Automated Tests: Architect, engineer, and execute tests that provide clear feedback, scale with the services under test, and are a joy to maintain. • Cross-Functional Partnership: Build strong working relationships across Engineering, Product, AI, and Customer-facing teams. Act as a trusted quality partner who helps balance speed, reliability, and user experience. • Operational Excellence: Improve quality metrics in your feature teams and across the engineering organization. • Secure & Compliant Development Support: Ensure engineering practices appropriately support secure software development and high standards around sensitive and regulated data environments.

• Own the full CBO recruitment lifecycle, from sourcing and outreach through sessions, intake, onboarding, and handoff to Customer Success. • Identify high-priority CBOs across key service areas, including food, transportation, benefits, housing, and social services. • Build and manage a repeatable state-by-state expansion model. • Develop and execute multi-channel outreach strategies, including warm referrals, SDR campaigns, marketing partnerships, and in-person events. • Host virtual and in-person CBO information sessions. • Position Blooming Health as a trusted operational partner for mission-driven community organizations. • Build strong relationships with CBO leaders and community stakeholders. • Coordinate closely with Enterprise Sales to leverage payer and provider relationships for warm introductions. • Work with Implementation and Tech Ops to ensure committed CBOs move through onboarding efficiently. • Partner with Customer Success to create a smooth handoff once organizations are ready to launch. • Collaborate with Marketing on case studies, testimonials, LinkedIn content, and other materials that support future network growth. • Experiment with new approaches to CBO recruitment and engagement. • Learn quickly from what works and what doesn’t. • Help build the playbook for future state and market expansion. • Track and report on network growth metrics, including CBO targets by vertical, onboarding velocity, referral activity, and engagement outcomes.

Role Description We are seeking a senior Voice AI subject matter expert to serve as a part-time consultant (≈10 hrs/week). This role is primarily focused on reviewing team work, providing high-level technical feedback, and guiding architectural and product decisions rather than hands-on execution. - You will assess AI systems and workflows, identify gaps or risks, and advise on model performance, system design, and scalability—helping ensure alignment between technical execution and business goals. Qualifications - Deep experience building core AI/ML systems from scratch (not just integrations) - Strong background in voice/LLM systems and production deployments - Ability to evaluate, critique, and guide senior engineering teams Requirements - 3–6 month contract (performance-based extension) - Flexible, phased involvement (review-heavy, on-demand support) - NDA required

• Serve as the primary architect for the technical and AI roadmap • Lead and mentor a consolidated team of elite, vetted experts • Oversee the integration and scaling of core AI/ML initiatives • Manage and optimize the engineering and AI research budget • Establish and enforce rigorous IT and compliance standards • Partner directly with executive leadership across Marketing, Operations, and Business Development • Implement documented feedback loops and “Shadow Pipelines” • Act as the stabilizing force during technical transitions • Architecting systems and strategy for a globally distributed engineering footprint • Leading the organization’s pivot toward an AI-first product ecosystem • Balancing aggressive technical innovation with the security and compliance requirements of a scaling global enterprise.

Role Description As we scale, we’re looking for an ambitious and resourceful VP of Engineering to lead our technology efforts and serve as a key member of the executive leadership team. This is a US-based role with preference to working on EST or CST. This VP will lead Blooming Health's engineering organization through its next phase of rapid growth, building and scaling a high-performing, distributed engineering team (US and global) capable of quickly delivering a complex, compliant, and world-class SaaS platform. This leader will drive technical strategy, operational excellence, and a culture of innovation and execution, ensuring tight alignment with product and business goals to meet ambitious commercial targets. What You'll Do - Team Building & Scaling: - Recruit, onboard, develop, and retain top engineering talent (managers, leads, individual contributors). - Design and evolve the engineering organizational structure (~7+ pods) for scalability and focus. - Execution & Delivery: - Own the end-to-end engineering execution lifecycle. - Implement and refine agile processes (SDLC, CI/CD, QA) to ensure predictable, high-quality, and timely delivery of roadmap commitments across multiple pods. - Technical Strategy & Architecture: - Partner with the CPO and CEO to define and execute the long-term technical vision. - Ensure the platform architecture is scalable, reliable, secure, and maintainable. - Oversee key technical decisions and manage technical debt. - Operational Excellence: - Drive improvements in system performance, reliability (SLOs/SLAs), monitoring, incident management, and overall operational maturity. - Foster a strong sense of ownership for production health. - Leadership & Culture: - Manage, mentor, and grow engineering leaders. - Foster a positive, collaborative, results-oriented, and mission-driven engineering culture across distributed locations. - Cross-Functional Partnership: - Serve as the engineering counterpart to Product (Director & CPO), Sales, Customer Success, and Operations. - Ensure seamless collaboration, alignment on priorities, and effective communication. - Budget & Resource Management: - Manage the engineering budget, optimize resource allocation across pods/initiatives, and ensure efficient infrastructure spending. - Compliance & Security: - Champion security best practices and ensure engineering processes support achieving and maintaining required compliance standards (HIPAA, SOC2, HITRUST). Qualifications - Experience shipping a fully-built, customer-facing AI agentic solution. - Demonstrated success scaling an engineering organization through a high-growth phase at a B2B SaaS company, ideally within a startup/growth-stage environment. - Significant experience managing and leading geographically distributed engineering teams, with specific experience managing India-based teams strongly preferred. - Deep technical credibility, understanding modern cloud architectures (GCP/AWS), APIs, microservices, data pipelines. - Experience building multi-product platforms, managing the complexities of supporting capabilities as point solutions and as integrated solutions. - Experience implementing and maturing key engineering processes (Agile/Scrum, CI/CD, incident management, monitoring, QA automation). - Proven ability to hire A+ talent, develop managers/leaders, build high morale, handle performance management, and foster career growth. - History of successfully partnering with Product, GTM, and other departments to achieve shared business goals. Preferred Qualifications - Direct experience in health tech, particularly with EHR integrations (Epic/Cerner, FHIR), HIPAA, and the payer/provider ecosystem. - Familiarity with the lifecycle of AI/ML features, MLOps concepts, and managing teams working on data-intensive applications. - Experience working within regulated environments and achieving compliance certifications (NIST, SOC2, HITRUST awareness). - Experience with GCP, MongoDB, PostgreSQL, Node.js, etc. is beneficial but less critical than leadership and scaling experience.

• Drive Enterprise Outbound Prospecting • Execute targeted outreach through cold calling, email, and LinkedIn. • Engage stakeholders across healthcare organizations, including leaders in Population Health, Care Management, Quality, SDOH, Innovation, Community Health, Operations, and Partnerships. • Build personalized messaging based on each organization’s priorities, incentives, operational challenges, and member or patient engagement goals. • Research and Develop Target Accounts • Research health systems, payers, managed care organizations, community health networks, and other enterprise healthcare accounts. • Understand organizational priorities around access to care, member and patient engagement, quality improvement, value-based care, health equity, and social needs. • Identify the right decision-makers and influencers within complex healthcare organizations. • Generate Qualified Pipeline • Qualify inbound and outbound leads. • Book high-quality meetings for Enterprise Account Executives. • Consistently meet or exceed monthly and quarterly targets for qualified meetings and pipeline contribution. • Provide clean, well-documented handoffs with clear context, pain points, stakeholders, and recommended next steps. • Refine Messaging and Market Insights • Clearly communicate Blooming Health’s value proposition to healthcare stakeholders. • Handle common objections and position Blooming Health as a strategic partner for member engagement, health equity, social care coordination, and improved outcomes. • Share market feedback to help improve go-to-market strategy, messaging, and campaigns. • Manage Sales Activity • Maintain accurate activity tracking, notes, and reporting in HubSpot. • Follow structured outbound sequences while personalizing outreach where appropriate. • Partner closely with Enterprise AEs, Marketing, and GTM leadership.