Role Description At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Qualifications - High School Diploma - Minimum of 10 years related claims experience - Appropriately licensed and/or certified in all states in which claims are being handled - Knowledge of all team member related functions - Desired: Bachelor's Degree Requirements - Must have a workers compensation claims background including experience handling indemnity and litigation - Minimum of 2 years prior leadership/people management experience in a claims environment required - California Workers Compensation jurisdictional experience - CA Designation required, SIP optional - This role is eligible for fully remote work Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more... The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.

• Investigate claims issues and provide information to damagers and utility company field technicians • Negotiate settlements with damagers and insurance companies as applicable • Review claim information and request/research additional reference material to complete the claim record • File subrogation packages with insurance companies • Dispute resolution and response to damager objections • Enter data into customized claims systems • Tracks fees, closed and open claims, and other claims information

• Effectively manages a caseload of 150 or fewer workers’ compensation files, including complex claims. • Initiates and investigates promptly. • Determines compensability of claims and administers benefits based upon state law and following established Company guidelines. • Manages medical treatment and medical billing, authorizing as appropriate. • Refers cases to outside defense counsel. Directs and manages as appropriate. • Communicates with claimants, providers, and vendors regarding claims issues. • Computes and sets reserves within Company guidelines. • Settles and finalizes all claims and obtains authority as designated. • Maintains diary system for case review and documents file to reflect the status and work performed on the file. • Communicates appropriate information promptly to the client to resolve claims efficiently, including any injury trends or other safety-related concerns. • Involves TRISTAR loss control staff when appropriate. • Adheres to all Company policies and procedures. • Conducts file reviews independently.

• Responsible for the prompt review of policy information to determine coverage for loss/damage/injury • Conduct an efficient claim examination and investigation leading to the final resolution of liability claims • Frequent contact and interaction with involved parties including claimants and their legal representatives • Maintain an ongoing diary and prepare Loss Reports providing thorough analysis of coverage, liability, and damages.