Audicus

Role Description We are looking for an experienced Account Executive to join our amazing team of mission-driven individuals. The role will be responsible for prospecting and closing relationships with managed care organizations, health plans, and other strategic partners/resellers in the health insurance and benefits space. This person will have the opportunity to sell into multiple verticals, including health plans, managed care organizations, employers, and other strategic organizations. The role is perfect for an energetic, empathetic self-starter with 3-5 years selling experience looking for the next lucrative challenge. This role requires outbound prospecting, building relationships through multiple touch-points and channels, and clearly communicating the value of Audicus’ unique teleaudiology solution. It will entail a mix of strategic initiatives to research new opportunities and proactive relationship-building with key stakeholders. This position is ideal for someone who genuinely enjoys interacting with people, is comfortable with individual sales targets, and wants to play a vital role in the growth of a NYC startup. Responsibilities - Build a book of business from the ground up - Network extensively in the health care benefits space - Prospect health benefits providers and other businesses to establish initial relationships - Own the full lead cycle from prospecting to closing contracts with new partners - Manage your pipeline in our CRM system (Salesforce) - Attend conferences to meet people, learn new verticals, and start B2B conversations - Effectively communicate our unique offering & mission at Audicus Qualifications - 3-5 years of experience in B2B sales/business development and closing accounts - 1-2 years of experience selling into the health care/health insurance/medical devices/benefits industry preferred - Interested in taking on leadership opportunities - Ability to develop relationships with people/businesses - Competitive go-getter who continuously raises standards - Hard-working individual that goes the extra mile to deliver results - Previous early-stage startup experience preferred - Experienced working towards revenue targets & metrics Compensation Comp: $70-85K base + commission Benefits - Medical, Dental, Vision Insurance (Aetna) - 401K - Flexible PTO policy - Commuter Benefits - Additional Wellness Perks - Parental Leave Policy FLSA Status Exempt – This position is not eligible for overtime pay and is expected to fulfill the responsibilities of the role regardless of hours worked.

WHO WE ARE Audicus is a health-tech company based in New York City. We are changing the hearing aid industry with a leading telehealth solution that streamlines the hearing care experience from testing to product delivery - both for consumers and providers. We are highly mission-driven and have reconnected, transformed and empowered tens of thousands of lives to date. THE ROLE The Account Manager role is a mix of sales, customer support, operations and user experience functions, all of which are vital to the success of Audicus. This opportunity is perfect for an energetic, self-starter who wants to join a fast-growing startup. This role owns the post-sale journey of our partners and focuses on onboarding and developing relationships, providing support and problem solving issues. We'll show you the ropes, but will ultimately need someone who genuinely enjoys interacting with people and who can help build our brand through exceptional account management. RESPONSIBILITIES - Lead onboarding: Own the end-to-end onboarding process for new partners, ensuring timelines, systems, and expectations are set up correctly from day one. - Deliver training & education: Provide structured test and product training and ongoing education to ensure partners are confident and effective. - Handle support & escalations: Serve as the main point of contact for day-to-day issues, troubleshooting problems and resolving escalations quickly. - Own partner performance: Manage a portfolio of partners with clear accountability for KPIs including revenue, retention, and engagement. - Execute growth initiatives: Proactively run outreach and revenue programs to expand accounts and increase engagement. - Run strategic reviews: Lead quarterly business reviews focused on performance analysis, growth opportunities, and actionable plans. - Drive internal alignment: Translate partner feedback into clear insights and work with operations, marketing, and product teams to improve processes, reduce churn, and strengthen long-term retention. WHO YOU ARE Candidates who are most successful in this role are proactive self-starters who enjoy speaking to customers on video meetings as well as through email communication. They get creative and innovative to solve problems and provide exceptional customer experiences. - 2-4 years of Account Management, Sales, or Customer-Facing Experience - Energetic, go getter, easy going, hard working, and sincere - Fast learner - you retain information quickly and are eager to tackle new challenges - Collaborative - you are a team player who loves helping others around you - Highly organized and responsible - you take ownership of tasks and are a master multitasker - Growth mindset - naturally curious with a strong desire to learn COMPENSATION Base Salary: $70,000 - $75,000 Benefits: Medical/Dental/Vision through Aetna; 401K, telehealth, Paid Parental Leave, Flexible PTO, Paid Sick Leave FLSA Status: Exempt – This position is not eligible for overtime pay and is expected to fulfill the responsibilities of the role regardless of hours worked.

THE ROLE The Customer Experience Associate role is a mix of customer support, operations and user experience functions, all of which are vital to the success of Audicus. This opportunity is perfect for an energetic, self-starter who wants to join a fast-growing startup and become an instrumental part of the company. This role owns the post-sale journey of our customers and focuses on developing relationships, providing support and problem solving issues. You will work side-by-side with our sales, operations and marketing teams to ensure we are providing each customer with a best in class hearing health experience. We'll show you the ropes, but will ultimately need someone who genuinely enjoys interacting with people and who can help build our brand through exceptional customer experience. We are looking for a rock star who can take ownership of his or her responsibilities and become a key element of our team. RESPONSIBILITIES - Own the customer relationship: Manage a portfolio of new and existing customers, delivering a proactive, personalized experience throughout their hearing journey, with a strong emphasis on phone-based support. - Deliver multi-channel support: Resolve customer questions and concerns via phone, email, and text with empathy, clarity, and strong problem-solving skills. - Troubleshoot & guide: Help customers identify and fix issues with their hearing aids by walking them through clear, step-by-step solutions and bringing in additional support when needed. - Drive retention through resolution: Address concerns early, follow through on open issues, and apply sound judgment to prevent avoidable returns while maintaining a high-quality customer experience. - Build product & hearing health expertise: Develop deep knowledge of Audicus products and hearing health concepts to confidently guide customers and set accurate expectations. - Advocate for the customer internally: Capture insights, flag trends, and collaborate with Audiology, Operations, and Product teams to improve tools, processes, and the overall customer experience. WHAT WE ARE LOOKING FOR - Confident and personable on the phone, including the ability to handle longer, emotionally nuanced conversations - Empathetic and patient, with the ability to calmly de-escalate frustrated or confused customers - Strong problem-solver who’s comfortable navigating gray areas and finding the best path forward when there isn’t always a perfect solution - Adaptable and resilient - you thrive in a growing company where processes evolve and priorities can shift - Comfortable learning new tools, products, and workflows as the business scales - Thoughtful decision-maker who can balance customer needs with business constraints - Dependable and punctual - you show up for customers and teammates and take ownership of follow-ups through resolution Candidates who are most successful in this role are proactive self-starters who enjoy speaking to customers on the phone as well as through email communication. They get creative and innovative to solve problems, understand the value of working cross-functionally to achieve company goals, and consistently demonstrate a strong ability to communicate both thoughtfully and efficiently in their work. COMPENSATION Hourly Range: $24 - $26/hour BENEFITS Medical/Dental/Vision through Aetna; 401K, telehealth, Paid Parental Leave, Flexible PTO, Paid sick leave FLSA Status: Non-Exempt – This position is eligible for overtime pay in accordance with federal and applicable state wage and hour laws.