Reservations Agent

GeneralGeneralFull TimeRemoteMid LevelTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

South Carolina

Posted

9 hours ago

Salary

$18 / hour

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

Reservations Agent

Auberge Collection

• Responding to guests’ inquiries regarding room reservations, availability, and general questions about accommodations, pricing, and special offers. • Assisting and ensuring effective guest challenge resolution. • Working closely with fellow guest service team members and other departments to resolve any challenges, ensure follow-through, and exceed guest expectations when possible. • Ensuring that all billing and financial transactions are accurately and efficiently executed on behalf of guests. • Upselling services and offerings as appropriate, ensuring that each guest is fully educated about the resort’s offerings.

Job Requirements

  • Two years in a hospitality, spa, or reservations position, preferably at a luxury resort.
  • Ability to create professional business letter correspondence.
  • Must possess gracious people and sales skills, excellent phone manner and ability to engage in a positive manner with each and every guest.
  • Ability to work cohesively with other departments and co-workers as part of a team.

Benefits

  • Free Parking
  • Free Team Member Cafeteria
  • Holiday Pay
  • Team Member Stay Program
  • 50% off F&B + Spa

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