Role Description The Technical Writer - Journeyman supports enterprise and federal IT programs by developing, editing, and maintaining clear, standardized documentation for complex systems and processes. They translate technical information from engineers and subject matter experts into accessible materials for diverse user groups, ensuring consistency, usability, and compliance with documentation standards. The role operates remotely from Texas and the Washington, DC area, providing disciplined documentation governance and continuous content improvement in a regulated environment. - Write, edit, and maintain technical documentation including user guides, SOPs, system manuals, status reports, project plans, FAQs, training materials, and online help for technical audiences across enterprise programs. - Establish and enforce style guides, templates, and documentation standards to drive consistency and quality across documentation sets and program deliverables. - Collaborate closely with engineers, application owners, and other SMEs to gather technical inputs and ensure accuracy, completeness, and alignment with system functionality. - Manage documentation lifecycle, including version control, repository organization, and content governance to maintain accessible, current, and auditable documentation libraries. - Use documentation and content management tools (e.g., MadCap Flare, Confluence, SharePoint, or similar platforms) to develop, publish, and maintain documentation. - Conduct document reviews and quality assurance activities to validate clarity, grammar, formatting, and compliance with internal standards and applicable policies. - Incorporate user feedback, usability metrics, and training outcomes into documentation updates to improve usability, accessibility, and effectiveness. - Support training initiatives by developing supplemental instructional materials and coordinating documentation with training plans and user support activities. Qualifications - Bachelor’s degree or equivalent combination of education and experience in a related field. - At least 4 years of experience preparing, editing, and managing program documentation for technical groups in IT or engineering environments, with proven ability to standardize and clarify reporting. - Demonstrated proficiency in technical writing, including organizing complex information, applying style guides, and producing audience-appropriate documentation. - Experience working with documentation or content management tools (e.g., MadCap Flare, Confluence, SharePoint) and common office productivity suites. - Active Secret security clearance at time of hire. - U.S. citizenship required to meet federal clearance and contract requirements. Requirements - Experience with structured authoring and XML-based documentation systems and practices. - Familiarity with accessibility standards such as Section 508 and related usability requirements for documentation. - Background supporting documentation in government or regulated environments, including alignment with applicable standards and policies. - Professional technical writing certification (e.g., STC or equivalent) or advanced training in technical communication. Benefits - Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. - The compensation displayed for this role is a general guideline based on these factors and is unique to each role. - Monetary compensation is one component of ASM's overall compensation and benefits package for employees. Company Description It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. - All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. - All decisions on employment are made to abide by the principle of equal employment.

Role Description Battelle's Health Research and Analytics (HRA) business line is currently seeking a Lead Technical Writer/Editor to support our government customer in Portsmouth, VA (remote available). This Public Health (PH) program enables our government customer to maximize readiness through force health protection (FHP) strategies and solutions for current and potential Public Health (PH) threats. The core scientific and technical capabilities and product lines in this program are to conduct Health Surveillance, Epidemiology, and Analysis; Disease and Injury Prevention; and PH Consultation and Support for the benefit of active-duty service members, retirees, and their families. Leads the development, editing, and publication of technical documentation, communications, reports, and reference materials used across the organization. Oversee a team of technical writers and editors, assigning and prioritizing work to ensure timely delivery of high-quality products. Collaborates with multidisciplinary subject matter experts to translate complex technical and scientific information into clear, concise, and actionable content for diverse audiences. Establishes and maintains editorial standards, document quality controls, and style guide compliance while ensuring consistency, accuracy, and effectiveness across all deliverables. Responsibilities - Leads and coordinates the activities of a small team of technical writers and editors, assigning work, balancing workloads, and monitoring progress to ensure deadlines and quality standards are met. - Provides guidance, mentoring, and editorial direction to team members to support professional development and continuous improvement. - Collaborates with multidisciplinary teams of clinicians, epidemiologists, programmers, analysts, and other healthcare professionals to develop reports and communications that support leadership decision-making. - Oversee the translation of epidemiological and scientific methodologies into clear, concise, and audience-appropriate written content. - Reviews, edits, and integrates draft content from multiple contributors into cohesive, well-organized products with a consistent voice, tone, and style. - Ensures complex technical concepts, terminology, and findings are accurately translated into understandable language for both technical and non-technical audiences. - Coordinates with stakeholders and subject matter experts to gather, validate, and clarify information required for report development and publication. - Establishes, maintains, and enforces editorial standards, documentation processes, and style guide requirements across the team. - Performs final editorial reviews to ensure compliance with organizational, departmental, and Navy and DHA standards, as well as applicable grammar, syntax, punctuation, and formatting requirements. - Ensures the accuracy, clarity, consistency, and overall quality of all documentation and report content prior to publication/delivery. - Develops and implements process improvements that enhance product quality, efficiency, and team productivity. - Tracks project status, identifies potential risks to deliverables, and communicates progress and priorities to leadership and stakeholders. - Serves as the primary point of contact for projects and provides strategic recommendations regarding content development and publication practices. - Verifies proper use of references, citations, secondary sources, and supporting materials to ensure compliance with copyright requirements and organizational policies. - Recommends best practices for developing meaningful data visualizations. Qualifications - Bachelor’s degree in English, Journalism, Communication or in a technical field (Public Health and Epidemiological methods). - Five years of experience as a writer/editor of technical publications; or an equivalent combination of education and or experience in a related field. - Ability to translate complex, technical language into clear, succinct report content. - Ability to independently write report content gleaned from project-related emails, research, and other documentation, as well as project meetings. - Excellent written and verbal communication skills, including strong presentation abilities. - Exceptional writing and editing abilities, with experience writing in a health field (medical, research, etc.). - A high level of computer literacy is required; familiarity with a variety of applications, including Microsoft products, is necessary. - Ability to obtain and maintain a U.S. government security clearance. Preferred Qualifications - Ability to inform development of and edit tables, figures, and other visuals to effectively communicate report findings. - Ability to work on a high-performance, fast-paced team, and balance multiple, high priority tasks simultaneously. - A solid understanding of military healthcare practices, language, and culture. - Familiar with federal plain language guidelines and best practices. - Superior organizational and time management skills. - A clear and concise writing style. - Ability to meet tight deadlines. - Strong interpersonal skills. - Graphic design, whether in PPT or Adobe Creative Suite. Benefits - You get paid time off to support work-life balance and keep motivated. - Stay healthy with medical, dental, and vision coverage with wellness incentives and benefits plus a variety of optional supplemental benefits. - Coverage for partners, gender-affirming care and health support, and family formation support. - Build financial stability with an industry-leading 401(k) retirement savings plan. - Tuition assistance is available to pursue higher education.

• Analyze, document, organize, and publish policies, procedures and guidelines for internal operations divisions. • Lead facilitation work with internal and external customers to gain acceptance and consensus. • Support efforts to improve content taxonomies and content organization. • Stage and publish new and revised records on approval applications. • Secure cooperation of appropriate levels of authority. • Consult with local content owners to ensure standards, templates, and publishing protocol are followed. • Support content organization and standardization efforts that lead to improved search efficiency and improved usability.

Role Description The Health Insurance Notice of Action (NOA) Letter Writer is responsible for creating clear, accurate, and timely letters to health plan members regarding decisions about their healthcare services or benefits. This role ensures that all letters meet legal and regulatory standards, including AHCCCS (Arizona Health Care Cost Containment System) requirements, while remaining easy for members to understand. - Write and edit NOA letters that explain decisions about healthcare services, coverage, or benefits. - Use templates and guidelines to ensure letters are accurate and compliant with AHCCCS and other applicable regulations. - Work with internal teams (such as clinical, legal, and customer service) to gather necessary information. - Ensure letters are written in plain language and are culturally sensitive and easy to understand. - Meet strict deadlines for letter completion and delivery. - Maintain confidentiality and follow HIPAA (Health Insurance Portability and Accountability Act) and other privacy regulations. - Assist with audits and quality checks of outgoing letters. - Support the prior authorization department and Notice of Action Department by writing member letters and provider faxes. - Call on providers and members to get the needed information to complete the notifications. - Manage high volumes of member letters and/or provider faxes, averaging 3000–4000 per month. - Write medical, pharmacy, dental, and behavior health letters and ensure they are mailed out within the 24-hour, 72-hour, and 14-day regulatory timeframes. Qualifications - 1+ year of experience working with medical terminology, as well as an understanding of basic spelling and grammar rules. - Ability to work from Monday-Friday from 8:30am-5pm (Pacific Time or Arizona Time), as well as a rotating Saturday shift, occurring every five weeks. Preferred Qualifications - Strong written communication and grammar skills. - Ability to understand and explain complex information in simple terms. - Attention to detail and strong organizational skills. - Comfortable working with templates, forms, and computer systems. - Ability to work independently and manage time effectively. - Experience in healthcare, insurance, or customer service. - Familiarity with AHCCCS, MCA (Medicare Coverage Analysis), and Medicare. - Bilingual or multilingual skills. Education - High school diploma or GED. Anticipated Weekly Hours - 40 Time Type - Full time Pay Range The typical pay range for this role is: $18.50 - $38.82. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors. Benefits This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include: - Medical, dental, and vision coverage - Paid time off - Retirement savings options - Wellness programs - Other resources, based on eligibility Additional details about available benefits are provided during the application process and on Benefits Moments. Application Window We anticipate the application window for this opening will close on: 07/22/2026. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.