Arizona State University

Research Analyst Location: Tempe United States time type Full time Hybrid job requisition id R1413 Job Description: Research Analyst In partnership with fundraising staff members, the Research Analyst will identify new and qualify existing donor investors through innovative, systematic, prospect identification processes and will assist in the development of strategies for engaging and cultivating major gift donors. Depending on area of assignment, donor prospects could be individuals, corporations and/or organizations. What you'll do: - Proactively identifies prospects using fundraising analytics, screening, alerts, and routine research activities to determine a donor's giving capacity, interest, and ties to the University - Maintains and updates individual biographical, financial, business, and relationship information on the alumni and development donor database - Upholds all fundraising and prospect research professional standards and expectations - Collaborates and strategizes regularly with development staff to gain an understanding of their goals and priorities and advises them on identification, engagement, solicitation, and stewardship strategies to maximize fundraising effectiveness - Analyzes, interpret, and summarizes financial disclosure documents for purposes of wealth assessment - Conducts in-depth research on individuals, corporations, and foundations, utilizing confidential files and print, electronic, and on-line resources - Assists in maintaining database records and promoting system integrity; ensures that the activity and movement of prospects through the fundraising cycle is coordinated through the database - Creates financial qualifications and in-depth financial profiles, and rates current and prospective donor investors for various University fundraising initiatives and volunteer leadership opportunities - Represents the department on various foundation-wide boards and/or committees - Provides training, guidance, and assistance to development staff, as needed, on donor and research database - Prepares reports on status of organizational prospects, CFR portfolios, and national organization giving trend data - Prepares and delivers presentations and training to Foundation staff on basic prospect research, and mentors' new researchers - Stays up to date and knowledgeable of multiple screening strategies and methodologies, including (but not limited to) constituent list segmentation on the basis of limited, specific variables such as zip code, age, sex, or other demographic data; external, electronic database screening and peer group screening - Works with team on priority requests and special projects ensuring that all deadlines are met with quality products What you'll need: - Excellent organization and prioritization skills, able to balance multiple priorities in a fast-paced environment, with a high attention to detail and thoroughness in completing assigned tasks - Strong and collegial interpersonal skills and an ability to communicate effectively in person, writing, and by phone with excellent follow through when developing research reports and briefing documents - Collaborative style coupled with an ability to work both independently and as part of a team, with little supervision - Ability to interact with individuals at all levels of the ASU Foundation, Enterprise Partners, and the University - Ability to take initiative, and consistently respond to changing situations in a flexible manner to meet the current needs of the department/unit - Ability to maintain a high degree of confidentiality and responsibility regarding information related to ASU Enterprise Partners (the ASU Foundation's parent organization), its other subsidiaries and University business and confidential prospect information - Ability to represent the institution well, including upholding our commitment to diversity, equity, justice, and inclusion by identifying areas to increase diversity of prospect and donor pool - Ability to prepare and deliver presentations - Ability to use query tools such as Access or Hyperion Relevant qualifications: - Bachelor's degree - Minimum of three (3) years of experience in prospect research, development, fundraising, financial analysis, and/or relevant experience in an academic setting Preferred education and experience: - Advanced degree - Understanding of and competency with the Association of Professional Researchers for Advancement (APRA) Advanced Skill Sets and proficiency in prospect management systems and processes Benefits: - Hybrid work schedule. We work from home two days a week! - Comprehensive benefits package, including medical, dental, and vision insurance - 401(k) plan with matching employer contribution - 22 days of vacation time - 11 holidays, including your birthday - Parental leave - Significant tuition reductions - Professional development is highly valued at ASU Foundation, where employees are encouraged to look across the organization and nurture new areas of interest - $30 bi-weekly cell phone reimbursement About ASU Foundation: The ASU Foundation fosters partnerships between ASU and like-minded individuals, corporations and foundations who believe in ASU's mission and provide resources for ASU to manifest its charter into meaningful impact. These partnerships empower ASU to advance student access, serve our community, protect the planet, create equity in higher education and conduct research for the public good. At the ASU Foundation We Value: Character We prioritize character and integrity in every decision and action, establishing trust as the foundation of all that we do. Service We are dedicated to serving our students, donors, communities, and colleagues by fostering support and collaboration to ensure that our efforts are impactful. Innovation Innovation drives us to create meaningful opportunities and solutions, helping every member of our global community achieve meaningful outcomes. The ASU Foundation is an Equal Opportunity Employer

Conduct psychological assessments and translate results, participate in IEP conferences, lead crisis intervention efforts, and collaborate with individuals/agencies to provide comprehensive services to students and families.

Role Description Under the administrative direction of the Executive Vice President and Chief Operating Officer (EVP & COO), and the direct supervision of the Associate Vice President and Chief of Staff, the Associate Director, Strategic Operations and Executive Initiatives provides high-impact operational, project, and executive support for priority initiatives within the Office of the COO. The role coordinates cross-unit workstreams, supports strategic planning activities, develops executive-ready documents, and ensures disciplined follow-through on key deliverables with time sensitive deadlines. Essential Duties - Coordinate cross-unit efforts to ensure continuity and alignment across university functions; elevate risks, dependencies, and decisions needed. - Support high-level meetings and planning sessions by preparing materials, coordinating inputs, capturing notes, and monitoring follow-through to completion. - Provide structured inputs to strategic planning processes as assigned by the EVP & COO and/or AVP & Chief of Staff. - Prepare concise summaries of decisions, next steps, and action owners for leadership review. - Develop complex internal and external communications and executive-ready materials (e.g., briefing memos, remarks, speeches, presentations, reports, analyses, talking points, meeting summaries, and select social media drafts). - Coordinate drafting and review cycles with campus partners to ensure accuracy, alignment, and consistency of messaging. - Conduct basic quantitative and qualitative analysis to inform recommendations. - Coordinate sensitive internal and external engagement efforts and maintain productive working relationships with university leaders and ASU Public Enterprise partners. - Serve as an Office of the COO liaison for selected priority areas assigned by leadership to support coordination, communications, and follow-through. - Track and synthesize major trends in higher education and institutional policy; produce short executive-level summaries to inform leadership decisions. - Support rapid-response research and background preparation for executive meetings and communications. - Advance strategic coordination of international initiatives including but not limited to India, the MENA region, and ASU’s global education partnerships via Cintana Education. - Use tact, discretion, and confidentiality during work with C-Suite executives and high-level officials from corporations, government, military, universities, and industry. - Supervise and mentor student employee(s) supporting the Office of the COO, including work assignment, coaching, and quality control of work products. - Represent the Office of the COO on committees, working groups, and internal forums as assigned. - Manage records and compile data for reports, including value-added analysis as requested. - Perform other duties and responsibilities as assigned. Qualifications - Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved. - Experience supporting executive leadership in a complex organization (higher education strongly preferred). - Demonstrated success coordinating cross-functional projects with multiple stakeholders and tight deadlines. - Exceptional writing and editing skills producing executive-ready documents and communications. - Demonstrated discretion handling sensitive information and relationships. - Strong judgment, reliability, and comfort working in a fast-moving, high-visibility environment. Requirements - Knowledge of administrative operations and practices in a complex, matrixed environment. - Knowledge of strategic planning principles and practices. - Knowledge of project management. - Skill in planning, prioritization, and managing multiple concurrent deliverables with accuracy and urgency. - Skill in project coordination and improving processes to increase operational efficiency. - Strong verbal and written communication skills, with the ability to produce concise, executive-ready work products. - Ability to build and maintain effective working relationships across internal and external partners. - Ability to work effectively amid changing priorities, time constraints, and occasionally competing interests. Working Environment - Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse; required to stand for varying lengths of time and walk moderate distances to perform work. - Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds. - Regular activities require ability to quickly change priorities, which may include and/or are subject to resolution of conflicts. - Ability to clearly communicate verbally, read, write, see and hear to perform essential functions. Instructions to Apply Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub. Please use the link below to log in using single sign-on. To be considered, your application must include all of the following attachments: - Cover letter - Resume or CV Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name. Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered. Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Job Profile: Administrative Operations Specialist 3 Job Family: Administrative Operations Time Type: Full time Max Pay – Depends on experience: $120,000.00 USD Annual Apply before 11:59 PM Arizona time the day before the posted End Date. Minimum Qualifications: Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved. Job Profile Summary: Supports and instructs those served by the department with complex queries, applies specialized knowledge of multiple standards, policies and procedures, and maintains accurate and detailed records. Job Description: Salary Range: $70,000–$120,000; DOE We are seeking experienced K–12 education leaders and coaches to support our work with school systems. We are hiring for multiple Implementation Coach roles, with two coaches primarily supporting in Albuquerque, New Mexico and one coach supporting in the state of Michigan. In Albuquerque, we are entering our second full year of partnership with Albuquerque Public Schools, supporting system-level redesign at the middle and high school levels, with team-based models at the center. In Michigan, we partner with the Michigan Educator Workforce Initiative (MEWI) to support more than 10 systems and 30+ schools implementing team-based models across the state. Implementation coaches partner directly with school and system leaders to design, implement, and sustain team-based models. Through a combination of in-person visits and virtual coaching, coaches help leaders clarify vision, design structures, and translate strategy into daily practice. Coaches use observation, data, and ongoing dialogue to help leaders identify priorities, take action, and improve over time. They build leaders’ capacity to lead teams, navigate change, and sustain progress. A core part of the role is facilitating professional learning for leaders and educator teams. Coaches primarily facilitate existing learning experiences, adapting them to context, and contribute insights from the field to strengthen tools, resources, and program design. Implementation Coaches are part of the Next Education Workforce Implementation & Design team — a collaborative group working together to improve coaching, professional learning, and impact across partnerships. About Next Education Workforce Arizona State University’s Next Education Workforce Initiative partners with schools and systems to redesign how schools work through team-based staffing models. Today, these models are operating in over 120 schools serving more than 30,000 students across 16 states and two countries. Through coaching and role-specific professional learning, we support leaders to design and implement models tailored to their context. These models organize educators into teams that share responsibility for a roster of students, unlocking new possibilities for teaching and learning and delivering measurable improvements in both educator and student outcomes. Essential Duties: Coach school and system leaders to design, implement, and sustain team-based models: - Build strong, trust-based relationships that create the foundation for productive dialogue, influence, and accountability - Support leaders through the planning (Prepare) phase to clarify vision and purpose, define success, and design team models, structures, and implementation plans - Support system leaders in designing and implementing the structural and operational conditions for teaming, including schedules, staffing, and systems, and in removing barriers within their local context - Develop leaders’ capacity to lead change by setting priorities, creating alignment, and driving implementation across the school or system - Build leaders’ capacity to lead and coach effective educator teams, including how teams function together (teammateship), plan together (collaborative planning), and teach together (dynamic team teaching) - Guide leaders through continuous improvement cycles to prioritize, monitor progress, solve problems, and celebrate wins - Support leaders in building buy-in and alignment across staff and stakeholders through clear communication and engagement Facilitate high-impact professional learning: - Facilitate high-quality professional learning for leaders and educator teams (virtual and in person) - Adapt core learning experiences to align to school, system, and regional partners in your portfolio - Partner with Design team to ensure learning is practical, engaging, and directly connected to implementation priorities - Model practices during facilitation that leaders can apply in team meetings, shared instructional time (team teaching), and school-based professional learning Contribute to regional, partner, and grant goals: - Partner with regional teammates and partner organizations to plan and execute strategies aligned to system and grant priorities - Design and facilitate regional convenings and learning experiences - Monitor progress across schools and systems and support continuous improvement in service of achieving system and grant goals - Strengthen alignment and coherence across school partners and partner organizations within a region Contribute to Next Education Workforce team and program development: - Design, create, and refine coaching tools and program-aligned resources based on field learning and implementation needs - Collaborate with teammates to share insights, surface challenges, and strengthen coaching and professional learning across partnerships - Actively contribute to a team culture grounded in trust, accountability, and shared learning - Engage in ongoing reflection and feedback to strengthen individual and team effectiveness Desired Qualifications: - Master’s degree in education or a related field - Experience (3+ years) in school leadership and/or school-based coaching with demonstrated success - Experience (2+ years) facilitating professional learning for educators or leaders - Experience driving implementation through leaders, coaching through layers of leadership to translate vision into clear priorities and ensure those priorities show up in team-level practice - Ability to coach to outcomes, leading coaching cycles that drive measurable shifts in leadership and team practice, including identifying the highest-leverage focus using evidence and context - Track record of building strong, trusting relationships with leaders that lead to deeper investment and the ability to influence change - Skill in making sense of complex, evolving situations and driving clarity, translating them into clear priorities, decisions, and next steps - Experience facilitating practical professional learning for educators or leaders that results in changes to practice, not just increased understanding - Ability to manage multiple priorities and relationships across schools, leaders, and coaching cycles, maintaining strong coordination, follow-through, and responsive communication - Ability to communicate with clarity and drive action, leading focused conversations, asking strong questions, navigating differing perspectives, and driving toward clear decisions and next steps - Commitment to shared responsibility and collective success as a teammate, contributing to a team culture where ownership, accountability, and impact are shared Working Environment: - This role requires regular travel for on-site work with partner schools and systems. Travel will primarily be within either Albuquerque, NM or across the state of Michigan (including northern Michigan), depending on role placement, as well as periodic travel to Arizona and other partner regions. - Ideally, candidates are based within their assigned region. Coaching includes both virtual and in-person engagement throughout the year, including four in-person coaching visits per school annually, as well as at least two in-person Next Education Workforce multi-day meetings. Department Statement: ASU’s Mary Lou Fulton College for Teaching and Learning Innovation creates knowledge, mobilizes people, and takes action to improve education. Nationally recognized as a leader in teacher preparation, leadership development and scholarly research, Mary Lou Fulton College for Teaching and Learning Innovation prepares over 8,000 educators annually. MLFC faculty create knowledge by drawing from a wide range of academic disciplines to gain insight into important questions about the process of learning, the practice of teaching and the effects of education policy. MLFC mobilizes people through bachelor's, master's and doctoral degree programs, through non-degree professional development programs and through socially embedded, multilateral community engagement. MLFC takes action by bringing people and ideas together to increase the capabilities of individual educators and the performance of education systems. Aligned with ASU’s charter, MLFC is committed to advancing inclusive excellence in our curricula, programming and institutional relationships. Driving Requirement: Driving is not required for this position. Location: Campus: Tempe Funding: No Federal Funding Instructions to Apply: Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub. Please use the link below to log in using single sign-on. https://www.myworkday.com/asu/d/inst/1$9925/9925$20594.htmld To be considered, your application must include all of the following attachments: - Cover letter - Resume or CV Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name. Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered. Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date. Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience. Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete. ASU Statement: Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe. ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law. Notice of Availability of the ASU Annual Security and Fire Safety Report: In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456. Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources. Employment Verification Statement: ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications. Background Check Statement: ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check. Fingerprint Check Statement: This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Job Profile: Administrative Operations Specialist 3 Job Family: Administrative Operations Time Type: Full time Max Pay – Depends on experience: $75,000.00 USD Annual Apply before 11:59 PM Arizona time the day before the posted End Date. Minimum Qualifications: Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved. Job Profile Summary: Supports and instructs those served by the department with complex queries, applies specialized knowledge of multiple standards, policies and procedures, and maintains accurate and detailed records. Job Description: Position Salary Range: $57,900 - $75,000 per year; DOE Essential Duties: - Serves as the primary liaison with national subaward grantees for all programmatic federal, state and local compliance issues. - Ensures compliance with federal guidelines regarding member eligibility, including national background checks, citizenship documentation, national sex offender checks, required educational attainment and other service requirements - Takes the lead role in the allocation of program year slots, costs per Member Service Year(MSY), and funding amounts for subawards. - Calculates the slot allocations and pricing for the ASU’s yearly subaward using OnCorps. - Works to create a veteran-military culture across programs at all levels of the organization. - Develops policies, procedures, and protocols for volunteers that foster civic engagement opportunities for veterans and military member and volunteers during and after their term of services. - Tracks all subaward member service hours in compliance with their term of services. - Reviews and approves criteria for member suspension and exits for compelling circumstances. - Serves as the primary interface with Legacy Corps subaward grantees to provide continuous technical assistance. - Ensures timely exits of members and completes file documents in accordance with federal compliance standards. - Completes all on-site annual compliance visits to ensure adherence to federal, state and local policies. This includes desk-tops reviews and writing federal reports in accordance in established time frames. - Conducts training sessions and public presentations on diverse program topics in support of subaward grantees and veteran-military culture. - Produces monthly performance reports of subaward sites (e.g., measurements of year-to-date enrollment of members, training and service member training activities). - Assists in the review of subaward budgets and compiling support documents. - Interprets AmeriCorps Provisions, Regulations, OMB Circulars and other policies and procedures disseminated through AmeriCorps, or ASU and the Watts College. - Assists in writing foundation or government funding proposals/grant applications. - Reviews, approves, and manages subaward programmatic corrective action plans. - Provides programmatic orientation to new subaward grantees. - Seeks out new program partners for expansion including the identification of prospective new subaward grantees. - Completes other duties as assigned specific to the administration of the Legacy Corps for Veterans and Military Families grant. Desired Qualifications: Experience working on AmeriCorps-funded projects; familiarity with the regulatory compliance issues associated with AmeriCorps State & National programs. Experience developing strategies and technical specifications for large federally-funded projects with multiple subaward grantees. Ability to manage large, complex human service projects. Fosters partnerships; develops understanding of needs, issues, problems. Familiarity with the OnCorps software system. Familiarity with AmeriCorps’ eGrants platform. While Legacy Corps is based on the downtown Phoenix campus of ASU, this position is not required to be done from this location and the work can be done remotely if needed. Working Environment: Activities are primarily performed in a regular, climate-controlled office setting subject to extended periods of sitting, standing, walking. Visual acuity and manual dexterity associated with daily use of desktop computer; bending, stooping, reaching and lifting up to 20 pounds. Ability to clearly communicate verbally in English, read, write, see, and hear to perform essential duties. Review of completed tasks; provides and reviews assigned work activities to team members for quality and achievement of set goals. Department Statement: The Center for Local Government Education and Innovation seeks to bring together the top minds and talent in the country to advance innovation and creativity in local governance, leadership and veteran's affairs. Driving Requirement: Driving is not required for this position. Location: Off-Campus: Phoenix Funding: Grant Funded Instructions to Apply: Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub. Please use the link below to log in using single sign-on. https://www.myworkday.com/asu/d/inst/1$9925/9925$20458.htmld To be considered, your application must include all of the following attachments: - Cover letter - Resume or CV Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name. Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered. Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date. Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience. Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete. ASU Statement: Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe. ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law. Notice of Availability of the ASU Annual Security and Fire Safety Report: In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456. Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources. Employment Verification Statement: ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications. Background Check Statement: ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check. Fingerprint Check Statement: This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Job Profile: Academic Program Specialist 3 Non-Exempt Job Family: Academic Program Management Time Type: PRN Max Pay – Depends on experience: $50.00 USD Hourly Apply before 11:59 PM Arizona time the day before the posted End Date. Minimum Qualifications: Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved. Job Profile Summary: Plans and coordinates day-to-day fiscal, administrative, and operational activities of a defined, program or a set of funded activities. Programs are usually focused to a single purpose, may be educational, or service oriented, and may exist as a subset of an integrated funded program activity. Job Description: This position is only open to current EdPlus employees or an ASU employee approved to work on an EdPlus project. We’re seeking a dynamic and forward-thinking EdPlus Academic Program Specialist. In this role, you won’t just lead—you’ll inspire. You’ll help shape strategies, drive innovation, and ensure students stay on track to achieve their academic goals. You'll play a critical part in enhancing student experiences and outcomes by championing meaningful initiatives that drive enrollment growth, student persistence, and service excellence. This position involves engaging students outside of standard business hours during times that are most conducive to effective phone communication. The primary objective is to identify and help resolve barriers that may prevent students from enrolling in courses or that may contribute to course withdrawals. The individual will utilize designated reports to identify and prioritize student outreach by segment, based on criteria established by leadership. Additionally, this role requires maintaining consistent phone availability to ensure students can contact and receive prompt, high-quality support. Participation, scheduling, and hours for this work will vary based on operational needs, student demand, and institutional priorities, and may include evenings and weekends. Program Specialist assignments in EdPlus vary and can include student support efforts that are essential for proactive and personalized student assistance, work on specialized grant-funded projects, or any other project that requires the talents of EdPlus employees outside the scope of their regular positions. These flexible assignments allow EdPlus to effectively support timely initiatives, maintain high service standards, and uphold its mission to deliver high-quality, student-centered support. EdPlus maintains an ongoing need for individuals in this role, with communication timing, participation and workload varying based on program needs. We have a continual need for people in this position; note that timing of communication and need will vary. Essential Duties: Depending upon the assignment, duties and responsibilities may include: - Managing elevated caseloads. - Conducting outreach during high-volume time periods. - Addressing time-sensitive concerns that fall outside normal job responsibilities. - Instructional design assistance for specialized projects or initiatives. - Proactively contacting students, primarily via phone, to assist with completing outstanding requirements that may impact enrollment or retention. - Leveraging designated reports to identify and prioritize outreach to students with the highest need, as defined by leadership. - Maintaining availability to handle inbound student calls in a timely and professional manner. - Addressing and helping resolve complex student inquiries through the designated supplemental pay Slack channel. - Other duties as assigned. Desired Qualifications: - Must be a current EdPlus employee or an ASU employee approved to work on an EdPlus project. - Approval must be documented through an EdPlus HR Jira ticket. - Evidence of a bachelor's degree or higher in a related field. - Demonstrated knowledge of basic computer programs, including Microsoft Office Suite, PeopleSoft, and Salesforce. - Evidence of a proven track record of achieving results in a customer-centric environment while taking pride in finding innovative ways to increase efficiencies. - Demonstrated ability to navigate change and pivot quickly to create a successful working atmosphere supporting others. - Evidence of excellent communication skills with the ability to handle complex issues, resolve conflicts, and de-escalate when appropriate. - Experience establishing and maintaining effective working relationships with peers, faculty, students, administration, and other interested parties. - Demonstrated ability to work effectively in an environment subject to quickly changing priorities. Working Environment: ​You will work either in the beautiful, cutting-edge, and collaborative EdPlus workspace at SkySong, the ASU Scottsdale Innovation Center, or remotely from a private workstation as determined by the project. Applicant must be eligible to work in the United States. EdPlus at ASU will not be a sponsor for this position. Department Statement: EdPlus defines itself through a culture of curiosity, risk-taking and refusing to accept the status quo. As a central enterprise unit for ASU focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education, our commitments support the University charter. ASU is a national service university and aspires to accelerate positive social outcomes through the seamless integration of cutting-edge technological innovation and scalability. EdPlus employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture. Our innovative approach drives outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold. EdPlus at ASU Driving Requirement: Driving is not required for this position. Location: Off-Campus: Scottsdale Funding: No Federal Funding Instructions to Apply: Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub. Please use the link below to log in using single sign-on. https://www.myworkday.com/asu/d/inst/1$9925/9925$20243.htmld To be considered, your application must include all of the following attachments: - Cover letter - Resume or CV Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name. Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered. Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date. Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience. Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete. ASU Statement: Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe. ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law. Notice of Availability of the ASU Annual Security and Fire Safety Report: In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456. Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources. Employment Verification Statement: ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications. Background Check Statement: ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check. Fingerprint Check Statement: A fingerprint check is not required for this position.