Ardent Eagle Solutions

Title: Help Desk Specialist Location: Washington, D.C., Washington, DC, United States Job Description: The Help Desk Specialist will act as the first point of contact for technical assistance, ensuring timely resolution of user issues while maintaining a strong focus on customer service, operational continuity, and adherence to federal IT standards. This position requires a proactive, solutions-oriented professional who can effectively troubleshoot a wide range of hardware, software, and system issues across both PC and Mac environments. Background Ardent Eagle Solutions (AES) is seeking a Help Desk Specialist to support a Department of Commerce (DOC) program. This role serves as a critical front-line resource responsible for delivering high-quality technical support to end users across a dynamic, mission-driven environment. Responsibilities - Serve as the primary point of contact for end-user technical support via phone, email, web portals, and in-person interactions - Provide troubleshooting and resolution support for: - Email systems and account access - Network directories and user permissions - Computer operating systems (Windows and macOS) - Standard desktop applications (e.g., Microsoft Office Suite) - Applications developed or deployed under the contract - Diagnose and resolve hardware and software issues, including desktops, laptops, and peripheral devices - Support and troubleshoot printer and connectivity issues - Document, track, and manage incidents and service requests using a ticketing system - Escalate complex or unresolved issues to appropriate technical teams, ensuring proper follow-through - Maintain accurate records of issues, resolutions, and user interactions - Provide clear, professional communication and guidance to users with varying levels of technical proficiency - Contribute to knowledge base articles and standard operating procedures as needed Qualifications - Approximately 2 years of experience in a help desk, technical support, or related IT support role - Demonstrated ability to troubleshoot hardware and software issues across multiple platforms - Experience supporting both Windows (PC) and macOS environments - Strong customer service skills with the ability to communicate technical information clearly and effectively - Familiarity with ticketing systems and incident management processes - Ability to prioritize tasks and manage multiple support requests in a fast-paced environment - This position may require the ability to obtain and maintain a Public Trust clearance or other government suitability determination Education Associate’s Degree (AA/AS) in Information Technology, Computer Science, or a related field - Equivalent combination of education and relevant experience may be considered in lieu of a degree Certification(s) Industry-recognized certifications such as: - CompTIA A+ - CompTIA Network+ - Microsoft Certified: Modern Desktop Administrator Associate - Apple Certified Support Professional (ACSP) Compensation The compensation range for this position is $26 – $33 per hour. Compensation will be discussed in greater detail with candidates who advance in the interview process, allowing for a comprehensive evaluation of qualifications and alignment with role requirements. Compensation Disclaimer: The salary range provided for this position represents a general guideline. Final compensation will be determined at the Company’s discretion based on a variety of factors, including but not limited to relevant experience, skills, education, internal equity, geographic location, and contract requirements. Not all candidates will be eligible for the upper end of the salary range. Location and Work Hours This position supports a hybrid work schedule and requires regular on-site presence in Washington D.C. Employees will be expected to report on-site several days per week, with the specific schedule determined in coordination with their Supervisor. As such, candidates must reside within a reasonable commuting distance of Washington, D.C. This position is not eligible for full-time remote work or for candidates located outside of the local commuting area. Standard working hours are based on a 40-hour work week, Monday through Friday. While some flexibility may be available, employees are generally expected to be available during core business hours of 9:00 AM – 3:00 PM ET. When working remotely, employees must have access to a reliable internet connection and a suitable work environment that supports productivity and compliance with company policies. This position supports a hybrid work schedule, which means employees are authorized to alternate between on-site and telework days on a schedule agreed upon and approved by their Supervisor. All employees must adhere to the Company’s “Work from Home and Telework” policies and procedures as outlined in the Employee Handbook and must sign the Employee Handbook Acknowledgement prior to being authorized to work remotely. Benefits and EEO At Ardent Eagle Solutions, we offer a comprehensive benefits package for our employees and their families. For employees covered under the Service Contract Act (SCA), we provide a Health & Welfare payment that can be used to purchase health benefits. SCA employees also have the option to enroll in our company-sponsored plans at full cost. All employees may take advantage of additional programs, including: - Matching 401(k) Plan - Continuing Education Assistance - Paid Time Off This job description is intended to describe the general scope of work and level of work that is needed to perform while on task with Ardent Eagle Solutions. Other duties may be assigned. Selected candidates may undergo a government security investigation and must fulfill eligibility criteria for accessing classified information. US citizenship may be a prerequisite for certain roles.

Role Description The Customer Experience Designer will lead efforts to conceptualize, design, and refine user journeys by integrating human-centered design principles with data-driven insights. This position serves as a strategic partner to stakeholders, ensuring that customer experience initiatives are aligned with program objectives, user needs, and operational feasibility. This role is responsible for shaping and optimizing end-to-end user experiences across digital and service delivery platforms. - Conceptualize, design, and develop end-to-end customer experience pathways across systems and services - Define and document customer journeys, touchpoints, and interaction models - Provide leadership and guidance on user experience (UX) best practices, establishing standards for use across development teams - Translate user needs and behavioral insights into actionable design strategies and solutions - Conduct and support customer research activities, including surveys, usability testing, and user studies - Analyze qualitative and quantitative data to inform design decisions and experience improvements - Develop and present data-driven recommendations to stakeholders and program leadership - Create design artifacts, including: - Wireframes - Storyboards - Functional specifications - Experience maps and user flows - Collaborate with cross-functional teams (developers, analysts, program staff) to ensure alignment between design and implementation - Evaluate and assess the feasibility and impact of customer experience initiatives - Enhance and refine testing methodologies, incorporating innovative techniques to improve user experience outcomes - Serve as a champion for user-centered design, advocating for best practices throughout the development lifecycle Qualifications - Approximately 6 years of experience in customer experience (CX), user experience (UX), service design, or a related field - Demonstrated experience designing and implementing user-centered design solutions - Strong understanding of human-centered design principles, usability, and accessibility standards - Experience conducting user research and translating findings into design improvements - Ability to synthesize complex data into clear, actionable insights and recommendations - Proficiency in developing design documentation and artifacts to guide implementation - Strong collaboration and communication skills, with the ability to influence cross-functional teams Requirements - Bachelor’s Degree (BA/BS) in Design, Human-Computer Interaction, Psychology, Communications, or a related field - Equivalent combination of education and relevant experience may be considered in lieu of a degree - Certification(s): - Certified Usability Analyst (CUA) - Human-Centered Design (HCD) or UX certifications - Agile or Scrum-related certifications (e.g., Certified ScrumMaster - CSM) Work Location & Schedule - Location: 100% Remote - Schedule: Monday through Friday, standard business hours Benefits - Medical/Dental/Vision Coverage - Matching 401(k) Plan - Continuing Education Assistance - Paid Time Off

Overview To support the Enforcement & Compliance (E&C) team in managing a record-high volume of AD/CVD cases, easing workload demands and creating a potential pipeline for future full-time analysts. Position Overview: The Research Analyst Evaluator I (Paralegal or Equivalent) supports litigation and administrative casework by performing legal research, managing case-related documents, and assisting attorneys with filing and compliance tasks before the U.S. Court of International Trade and related forums. This role involves monitoring litigation deadlines, maintaining databases, proofreading legal documents, and preparing filings, providing essential support to the legal team and ensuring accurate, timely litigation processes. Background The Enforcement and Compliance (E&C) unit within the International Trade Administration (ITA) at the Department of Commerce plays a critical role in promoting fair trade and supporting U.S. commercial competitiveness. E&C enforces U.S. Trade Remedy Laws to counteract the harmful effects of unfair foreign trade practices. Through antidumping (AD) and countervailing duty (CVD) cases, E&C helps ensure U.S. firms and workers can compete on a level playing field both domestically and globally. Responsibilities - Monitor the filing of new summons with the U.S. Court of International Trade and alert attorneys; create litigation entries in the Salesforce record-keeping database. - Use Salesforce reporting functions to generate reports and identify upcoming litigation deadlines; notify litigation supervisors and attorneys accordingly. - Assist in maintaining the litigation database, ensuring attorneys complete periodic updates. - Draft Notices of Appearance for attorney review. - Prepare and organize administrative record indexes and other submissions for court cases. - Perform and summarize legal research as requested by attorneys. - Proofread legal documents and court filings for grammatical and formatting errors; conduct citation checks and format citations in Bluebook style. - Assist with preparation, compilation, and filing of records and appendices for USMCA binational panel proceedings and WTO disputes. - Summarize documents and prepare memoranda to support litigation and administrative cases. - Conduct first-level document review of administrative determinations and perform initial legal issue analysis. - Perform additional paralegal duties as needed to support full-time workload. Qualifications - Recent (within the past five years) relevant paralegal experience or equivalent. - Preference given to law students, candidates with litigation-specific experience, or those holding a paralegal certificate. - Strong legal research skills with the ability to summarize findings clearly and accurately. - Detail-oriented with excellent proofreading skills and familiarity with Bluebook citation style. - Experience with case management or litigation databases, preferably Salesforce. - Ability to manage multiple deadlines and maintain accurate records. - Strong written and verbal communication skills. - Ability to work under general supervision and collaborate with legal professionals. Education Bachelor’s degree in Business Administration, International Business, International Relations, International Affairs, International Development, International Political Economy, Law, or Economics. Certification(s) Certifications are not required; however, candidates with a Paralegal Certificate or equivalent will receive special consideration. Work Location Requirements: While this position is 100% remote, candidates must reside in the Washington, D.C., Maryland, or Northern Virginia (DMV) area and be available to report onsite at the Department of Commerce when given appropriate notice. Special consideration may be granted on a case-by-case basis to candidates who are uniquely and highly qualified but reside outside the DMV area. Please note: Free or subsidized parking is not available to contractors under any circumstances. Candidates are responsible for their own transportation and any associated costs when reporting onsite. Work Hours: Work under this task order will be conducted Monday through Friday during normal business hours, excluding Federal holidays and periods when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government-directed closures. Overtime is not anticipated but may be required based on the needs of the Enforcement & Compliance (E&C) unit. All overtime must be pre-approved in writing by the Contracting Officer and will only be authorized for specific situations where statutory deadlines cannot be met through regular work hours. Benefits and EEO At Ardent Eagle Solutions, we offer a comprehensive benefits package to our employees and their families: - Medical/Dental/Vision Coverage - Matching 401(k) Plan - Continuing Education Assistance - Paid Time Off This job description is intended to describe the general scope of work and level of work that is needed to perform while on task with Ardent Eagle Solutions. Other duties may be assigned. Selected candidates may undergo a government security investigation and must fulfill eligibility criteria for accessing classified information. US citizenship may be a prerequisite for certain roles. Ardent Eagle Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to disability or protected veteran status.

Overview To provide experienced contract staff through an IDIQ labor hour contract to support the Enforcement & Compliance (E&C) team in managing a record-high volume of AD/CVD cases, easing workload demands and creating a potential pipeline for future full-time analysts. Position Overview: This position provides consultative, analytical, and support services throughout all phases of program and system development. The contractor will help ensure that business and technical requirements are accurately captured, tested, and implemented, while proactively identifying risks, resource constraints, and opportunities for improvement. Background The Enforcement and Compliance (E&C) unit within the International Trade Administration (ITA) at the Department of Commerce plays a critical role in promoting fair trade and supporting U.S. commercial competitiveness. E&C enforces U.S. Trade Remedy Laws to counteract the harmful effects of unfair foreign trade practices. Through antidumping (AD) and countervailing duty (CVD) cases, E&C helps ensure U.S. firms and workers can compete on a level playing field both domestically and globally. Responsibilities - Provide analytical and consultative support across the full project lifecycle—from business requirements through design, testing, and implementation. - Participate in analysis sessions to define and refine program and system requirements. - Analyze budgets, schedules, and other program resources; identify shortfalls and recommend corrective actions. - Review business, system, and software integration requirements to ensure alignment with program goals. - Evaluate alternative solutions and develop recommendations that support project success. - Identify, communicate, and help resolve project risks and issues proactively. - Research and analyze project and technical documentation to inform decisions and validate requirements. - Monitor system testing activities, review test results, and identify discrepancies or project issues. - Collaborate with stakeholders across functional and technical teams to ensure requirements are met and outcomes achieved. Qualifications - Minimum of 4 years of experience in program analysis, business analysis, or a related field. - Demonstrated experience supporting the full software development lifecycle (SDLC), including requirements analysis, system testing, and implementation. - Strong analytical skills with the ability to evaluate and interpret budgetary and scheduling data. - Familiarity with system integration and software testing concepts. - Ability to assess risk, resolve issues, and make data-driven recommendations. - Excellent verbal and written communication skills with the ability to collaborate across multiple stakeholder groups. - Self-starter with a strong sense of ownership, attention to detail, and accountability. Education Bachelor’s degree in Business, Information Systems, Computer Science, or a related field (or equivalent experience). Certification(s) Certifications are not required; however, candidates holding the following credentials will receive special consideration: - CBAP (Certified Business Analysis Professional) - PMP (Project Management Professional) - PMI-PBA (Professional in Business Analysis) Work Location Requirements: While this position is 100% remote, candidates must reside in the Washington, D.C., Maryland, or Northern Virginia (DMV) area and be available to report onsite at the Department of Commerce when given appropriate notice. Special consideration may be granted on a case-by-case basis to candidates who are uniquely and highly qualified but reside outside the DMV area. Please note: Free or subsidized parking is not available to contractors under any circumstances. Candidates are responsible for their own transportation and any associated costs when reporting onsite. Work Hours: Work under this task order will be conducted Monday through Friday during normal business hours, excluding Federal holidays and periods when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government-directed closures. Overtime is not anticipated but may be required based on the needs of the Enforcement & Compliance (E&C) unit. All overtime must be pre-approved in writing by the Contracting Officer and will only be authorized for specific situations where statutory deadlines cannot be met through regular work hours. Benefits and EEO At Ardent Eagle Solutions, we offer a comprehensive benefits package to our employees and their families: - Medical/Dental/Vision Coverage - Matching 401(k) Plan - Continuing Education Assistance - Paid Time Off This job description is intended to describe the general scope of work and level of work that is needed to perform while on task with Ardent Eagle Solutions. Other duties may be assigned. Selected candidates may undergo a government security investigation and must fulfill eligibility criteria for accessing classified information. US citizenship may be a prerequisite for certain roles. Ardent Eagle Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to disability or protected veteran status.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position functions as a player-coach, providing operational leadership to the recruiting team while actively managing requisitions and contributing directly to hiring outcomes. The Talent Acquisition Manager reports to a Director and supports the operational execution of the organization’s recruiting function. - Oversee the day-to-day operations of the Talent Acquisition Office (TAO) - Manage a team of recruiters responsible for supporting the organization’s hiring needs - Serve as the primary point of coordination between hiring managers and the recruiting team - Ensure requisitions are prioritized appropriately and hiring processes are executed efficiently and compliantly Responsibilities - Partner with hiring managers to initiate, approve, and prioritize requisitions - Review requisitions to ensure they are accurate, complete, and compliant with applicable employment laws and company policies - Develop and maintain screening questions for requisitions that effectively evaluate candidates - Supervise and coach Talent Acquisition Specialists, providing guidance on recruiting strategy, sourcing approaches, and candidate management - Manage and prioritize active requisitions and direct the recruiting team’s daily workload - Train new recruiters in recruiting processes, sourcing strategies, and company-specific practices - Approve team timecards and PTO requests and support day-to-day personnel management - Serve as the primary point of contact for hiring managers regarding recruiting activity, referrals, and candidate pipeline status - Maintain an active requisition load and participate directly in sourcing, screening, and submitting candidates - Monitor and maintain quality and accuracy of data, notes, and candidate records within the Applicant Tracking System (ATS) - Track recruiting performance metrics including submittal volume, conversion ratios, and overall candidate quality - Prepare quarterly reports on hiring activity, including number of candidate starts - Monitor sourcing effectiveness and ensure recruiting resources are being used efficiently - Monitor recruiting advertising and sourcing spend to ensure it remains within approved budget - Provide input on compensation benchmarking and salary survey data - Evaluate recruiting processes and workflows and provide recommendations for operational improvements Qualifications - 5 years of experience supporting recruiting in a government contracting environment - Demonstrated experience managing multiple recruiting priorities - Experience working within the iCIMS Applicant Tracking System (ATS) Education - A completed bachelor's degree is required Benefits - Medical/Dental/Vision Coverage - Matching 401(k) Plan - Continuing Education Assistance - Paid Time Off EEO Ardent Eagle Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to disability or protected veteran status.

The Data Scientist/Tester will support test planning, design, and execution; assist with test automation and tools management; provide defect tracking and quality assurance oversight; engage in collaboration, training, and stakeholder engagement; and support risk management, analysis, and continuous improvement to ensure systems are reliable, production-ready, and compliant with USCB DCMD test coordination requirements. Perform analysis of all data into, out of, and within the DOC as needed. Identify and quantify data issues within the organization and assist in the development plans to resolve these issues. Responsible for data mapping and Extract, Transform, Load (ETL) activities as needed. Support routine data management processes and ad hoc user requests as well as perform testing activities as needed. Write, execute, and manage test cases, including validating those written by stakeholders. Support defect tracking and test case management using tools such as Jira and the X-Ray plugin. Record and document defects with detailed replication steps and supporting evidence, such as screenshots. Attend meetings to gather information needed for test planning and case development. Train stakeholders on the use of testing systems, including how to write and execute test cases and report defects. Explore and assess opportunities for implementing automated test scenarios to improve testing efficiency. Analyze and interpret data across the DOC to support testing and project needs. Identify and help resolve data-related issues within the organization. Support data management activities, including data mapping, transformation, and validation/testing.

Role Description To assist with FOIA coordination and processing support to ensure the timely delivery of responsive documents, supporting NOAA Fisheries. To provide interdisciplinary legal expertise related to program planning and oversight in a team environment, developing performance metrics, coordination within and across agency lines, and legal interpretation of pertinent policies and guidelines. Responsibilities - Experience utilizing eDiscovery systems (i.e., Clearwell, etc.) to create cases, ingest and export data, troubleshoot, create user accounts, etc. - Experience performing legal editing duties. - Experience with FOIA coordination and processing, including updating weekly and monthly FOIA reports. - Experience handling administrative duties related to appeals administration. - Assisting the NMFS FOIA lead with the intake, scope perfection, assignment, tracking, and closure of NMFS FOIAs. - Recommending draft FOIA policies and procedures for Government review and approval. - Developing procedures for ensuring NMFS-wide compliance with FOIA regulations and policies and correcting/guiding/training as needed. - Reviewing FOIA requests for completeness and recommending the most appropriate lead office for each FOIA. - Coordinating with higher level and other agency FOIA offices as necessary. - Monitoring the timely processing of NMFS FOIAs and alerting government leads before a backlog situation arises. - Developing monthly and annual status reports on NMFS FOIA requests. - Attending and participating in monthly and quarterly NMFS FOIA conference calls, including preparing and disseminating agenda, meeting minutes, and action items. - Attending and participating in biweekly meetings with NOAA Office of General Counsel concerning FOIA matters. - Reviewing the NMFS FOIA program, policies, and procedures; identifying concerns and recommending improvements. - Utilizing federal FOIA software and websites, including FOIA online. - Developing FOIA acknowledgment letters, fee estimates, and interim and final response letters. - Identifying potential Subject Matter Experts (SME) within NMFS components who would likely possess records responsive to FOIA requests. - Searching for, reviewing, and redacting records potentially responsive to a FOIA. - Conducting FOIA scope clarifications with requestors. - Scheduling appeals interviews, including witnesses, and proposing witness interviews to appeals officers. - Drafting appeals notices, orders, and decisions for administrative judges. - Reviewing IG referrals and internal complaints and drafting case evaluations. - Alerting the NAO Chief of potential conflicts in an inquiry between the complainant, subject, and/or witnesses, and NAO staff. - Drafting inquiry interview questions, scheduling interviews, conducting interviews, and drafting interview summary statements. - Drafting referral responses, Report of Findings, and internal inquiry memoranda. - Researching statutes, regulations, case law, and policies for appeals, FOIA, and IG referrals and internal complaints. - Reviewing NOAA Office of the Chief Information Officer (OCIO) Unified Messenger System (UMS) search results for FOIA and inquiries and identifying relevant information in results. - Conduct FOIA training. Qualifications - 8+ years’ experience providing interdisciplinary legal expertise related to program planning and oversight in a team environment, developing performance metrics, coordination within and across agency lines, and legal interpretation of pertinent policies and guidelines is required. - Excellent verbal and written communication skills. - Adept at the federal FOIA website, FOIAonline, as well as Clearwell FOIA software. Requirements - Work Location: 1315 East-West Highway Silver Spring, MD 20910. - Performed 100% remote five days per week, but candidates must be able to come in to the office if/when needed. - Hours of Operation: Monday through Friday during normal business hours except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government-directed facility closings. Education - Juris Doctorate Benefits - Medical/Dental/Vision Coverage - Matching 401(k) Plan - Continuing Education Assistance - Paid Time Off Company Description This job description is intended to describe the general scope of work and level of work that is needed to perform while on task with Ardent Eagle Solutions. Other duties may be assigned. Selected candidates may undergo a government security investigation and must fulfill eligibility criteria for accessing classified information. US citizenship may be a prerequisite for certain roles. Ardent Eagle Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to disability or protected veteran status.