Title: Analyst Supply Operations - Milan (They/She/He) Location: Milan United States Hybrid Job Description: Who we are Glovo is part of the Delivery Hero Group, the world's pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description If you're here, it's because you're looking for an exciting ride. A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. We'll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together. Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose. What makes our ride unique? Our strong culture and non-vanilla personality. A Talent House. Our commitment to being a force for good. We have a vision: Building the largest marketplace in your city, to give access to anything in minutes. And this is where your ride starts… YOUR MISSION Join Glovo's Global Operations team as a Rider Forecasting Intern! You'll get hands-on experience executing forecasts that help match rider supply with customer demand, while also exploring ways to make processes more efficient, dashboards more insightful, and forecasts more accurate. This role offers deep insights into the key trade-off in supply operations - balancing rider experience (orders per hour) with customer experience (delivery time) - and how alignment with country strategy can shift priorities. You'll gain a practical view of operations and the chance to impact this trade-off through data-driven decisions. THE JOURNEY Provide analytical support to the forecaster of ECA/SEE/AFR/SPAIN region (to be defined) throughout deep understanding of Glovo's operations model Perform analysis to come up with insights to help improve KPIs, improve our processes or the toolkit available for all stakeholders Own the execution of the rider forecast Own dashboards and build new tools to improve the visibility of metrics in the department Understand and deep-dive into the data to understand the reasons and the levers we can act upon to improve KPIs (and be accountable for them) What You Will Bring To The Ride Bachelor in Engineering, Math or any technological domain (tech bootcamps) Passionate about analytics: you enjoy deep diving into problems to find the root cause Problem-solving skills: no problem is too small or too big Excel / Google Sheets proficiency Nice to have SQL Knowledge of visualization tools like Tableau, Looker, Data Studio & Qlikview is a plus Exceptional verbal and written communication skills (English is a must) Proactive, organized, and obsessed with details Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable. We Believe Driven Talent Deserves Monthly Glovo credits to satisfy your cravings! Discounted gym memberships to keep you energized. Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year! Enhanced parental leave, and office-based nursery. Online therapy and wellbeing benefits to ensure your mental well-being. Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard. So, ready to take the wheel and make this the ride of your life? Delve into our culture by aking a peek at our Instagram and check out our Linkedin and website!

• Handles the intake of all new referrals to Byram Healthcare for diabetic medical equipment and supplies • Navigates new patients through the medical records retrieval process, evaluation of insurance criteria and coverage, health plan authorizations, and shipment of initial orders • Reviews all new referrals to Byram Healthcare for CGM, Insulin pumps and related diabetic testing and equipment supplies • Verifies relevant demographics, insurance information, and products with patients • Manages assigned patients through medical records retrieval requests, prior authorization submissions, and shipment processes • Ensures patients meet all insurance criteria for specific CGM and insulin pumps being ordered • Completes benefits verification and eligibility checks with insurance plan providers • Accurately selects correct product and catalog codes, and billing and insurance information • Charts all calls and notes in the patient’s record, thoroughly documenting performed activities in internal records systems as part of onboarding process • Maintains consistent communication with manufacturer partners on relevant intake and equipment issues • Provides outstanding customer service to patients throughout the new intake process

• Work across teams to align claims processes, ensure clean claim performance, and drive operational efficiency with a mindset rooted in accountability, problem-solving, and excellence. • Lead end-to-end billing and coding operations across fee-for-service, capitation, and hybrid payment models. • Monitor daily claims workflows, denials, and claim edits to ensure clean, compliant submissions across all states and payers. • Ensure provider documentation aligns with encounter-level billing requirements, especially for virtual and episodic care models. • Serve as point of escalation for high-impact payer denials, coding discrepancies, and claim rejections requiring cross-department coordination. • Track core RCM KPIs (e.g., clean claim rate, AR days, denial rate, chart lag, encounter reconciliation) and surface insights to leadership. • Partner with analytics to develop dashboards that inform real-time decisions and revenue forecasting. • Identify high-impact trends and lead cross-functional initiatives to improve performance, quality, and speed. • Ensure appropriate coding and encounter reconciliation processes under capitation and full-risk agreements. • Collaborate with medical, product, and operations teams to align payment integrity with clinical outcomes and contract goals. • Directly manage billing and coding staff; establish shift structures, review cycles, and career development plans. • Promote accountability through performance metrics, SOP adherence, and real-time coaching.

• Responsible for overall governance and performance of multiple operations within Media & Entertainments division • Ensures all operational goals are met consistently • Implements and measures continuous improvement efforts • Sets department goals and direction to support the achievement of the organization's goals • Ensures customer satisfaction is measured and goals are met • Oversees and assists team members in balancing priorities and managing their workload • Works with performance and budget data to maximum the effectiveness and efficiency of the team • Manages all aspects of the operation budget including forecasting and budget planning