AMS Group, Inc.

• Perform on-site installation, configuration, maintenance, and verification of company security and surveillance systems in accordance with approved engineering documentation. • Execute and oversee server rack population, equipment mounting, structured cabling, labeling, and physical system assembly as required to support engineering activities. • Perform field service execution activities equivalent to those of Field Service Technicians when necessary to support mission requirements. • Make engineering change decisions • Diagnose system-level issues related to cameras, radar systems, networking equipment, power systems, and supporting IT infrastructure. • Perform structured troubleshooting and root cause analysis to identify technical faults, integration issues, or performance deficiencies. • Develop and implement corrective actions and field-level engineering solutions. • Validate corrective actions through testing, verification, and operational checks. • Provide technical direction to Field Service Technicians during field deployments. • Serve as a technical point of contact for assigned field activities and customer interactions. • Coordinate with engineering, product, and program stakeholders to communicate technical findings, risks, and recommendations. • Establish field service methodologies and technical procedures when existing guidance is unavailable or insufficient. • Exercise engineering judgment to define execution processes for installation, troubleshooting, and maintenance activities. • Ensure procedures are technically sound, safe, repeatable, and aligned with system design intent. • Serve as the technical authority for newly developed field service processes until formally adopted. • Produce clear and accurate technical reports documenting system issues, root cause analysis, corrective actions, and outcomes. • Ensure field service documentation, installation records, and maintenance documentation accurately reflect engineering changes and resolutions. • Provide detailed technical feedback to support continuous improvement of products, procedures, and documentation. • Author, validate, and standardize procedures that become the baseline for field service execution by Field Service Technicians. • Draft rack elevation drawings, boundary diagrams, and connection drawings. • Maintain required certifications, safety training, and operational qualifications associated with the role. • Participate in formal training and on-the-job development to gain proficiency across company product offerings within 6–12 months. • Support training and development of Field Service Technicians through technical guidance, procedure generation, and mentorship. • Generate externally facing procedures for deliverable system operation and service.

• Perform on-site installation, configuration, and maintenance of company-provided security and surveillance systems in accordance with engineering drawings, procedures, and Field Service Engineer direction. • Execute assigned field service tasks related to cameras, radar systems, networking equipment, power systems, and supporting IT infrastructure. • Perform server rack population, equipment mounting, structured cabling, labeling, and physical system assembly following established procedures. • Support scheduled field service activities both CONUS and OCONUS, including equipment installation, system validation, and routine maintenance. • Identify system irregularities or installation issues and escalate findings to Field Service Engineers for diagnosis and resolution. • Assist with corrective actions for known issues under guidance from Field Service Engineers or senior technicians. • Safely use hand tools, test equipment, and basic diagnostic tools following training and established procedures. • Follow wiring diagrams, checklists, and installation documentation to ensure systems are assembled and installed correctly. • Support remote or telephonic technical assistance activities as directed. • Complete required field service documentation, checklists, and installation records accurately and in a timely manner. • Provide clear written and verbal status updates to Field Service Engineers and project leadership as required. • Participate in formal training, on-the-job instruction, and mentorship to build proficiency in assigned tools, equipment, and systems within 6-12 months. • Maintain required certifications, safety training, and operational qualifications associated with the role.

• Responsible for sales and business development activities for the Distribution line of business • Development and aggressive pursuit of a robust client acquisition pipeline • Lead engagement with prospective Clients to generate interest and deliver value propositions • Identify new business opportunities, emerging client needs, and market trends • Work in partnership with members of the Distribution team and other AMS business segments to collaborate on opportunities