AMR Management Services

• Provide leadership and direction necessary to sustain the growth of AMR and their assigned association(s) • Ensure all programs, activities, and services fulfill the Annual Workplan of the assigned association • Support Board and volunteer leaders in fulfilling their responsibilities • Develop annual and long-range strategic goals and execute them • Manage staff resources allocated to association(s) and monitor budgeted time vs. actual • Oversee development of the annual workplan • Conduct quarterly feedback and development conversations with direct reports • Analyze monthly finance report and prepare summary memo • Develop and maintain positive relationships externally between AMR and Board, stakeholders, and members

• Ensures that programs, activities, and services needed to fulfill the service agreement are performed to meet AMR’s obligations. • Serves as primary staff liaison to assigned committees and assists them in executing their goals and objectives. • Committee responsibilities include scheduling/coordinating meetings, drafting agendas in collaboration with committee chair, taking minutes and following up on action items. • Manages all aspects of podcasts and webinars in coordination with committee chairs. • Manage Association website - update content, contribute to content creation, answer inquiries, ensure news/events and job board are updated; remove/hide outdated pages, monitor, and report on website analytics. • Manages all aspects of online member community – assisting users, troubleshooting, updating content, reviewing for accuracy, and other regular updates and maintenance as necessary. • Develop and foster partnerships with key association contacts, sponsors, and partnerships. • Manage association communications including print, online and social media platforms, recognizing and sharing content applicable to the association on a consistent schedule, monitor, report on analytics and implement strategies to maximize the association’s influence and reach. • Provide a high level of customer service and monitor and respond timely to all member inquiries and requests (phone, email, web form). • Provides conference support (pre, post and on-site) as assigned – manage speakers and sponsor programs, serve as staff liaison to program committee, create content for marketing materials, collect presentations, etc. • Work independently as an individual contributor requiring little supervision/oversight but also have the ability to work collaboratively internally and with volunteer leaders as a strong team player.

• Deliver first class customer service in line with AMR’s services delivery and client’s objectives (outlined in the workplan) • Delivers operational support for educational offerings, conferences, meeting, and events for internal as well as external clients. • Serve as project manager for client events/educational programs – providing oversight for Basecamp and task execution in line with the event’s critical path and leads Project Team meetings for regular internal checks. • Lead Risk Management evaluation and analysis for all client events and offerings. • Assist in the development and maintenance of event budgets, including monitoring expenses according to budget, maintaining financial processes, establishing billing and credit arrangements, and requesting payments for event-related expenses. • Develop, lead and conduct the site selection process in line with AMR’s core processes, including RFP drafting, development, deployment and analysis, site visits and preparing recommendations for assigned clients. • Participate in evaluation of virtual/digital educational platforms to ensure alignment with client requirements. • Evaluate and select providers of services according to client requirements while complying with AMR’s standard operating procedures. • Research and recommend locations for offsite meetings and events, including unique venues. • Meet with account teams and organizing committees to plan scope and format of in-person and virtual events, to establish and monitor budgets, or to review administrative procedures and event progress. • Coordinate services for events in line with established goals/outcomes, such as room accommodation and transportation for participants, facilities (diagrams and venue set ups), catering, signage, displays, special needs requirements, printing, entertainment, and event security. • Prepare for and manage exhibit hall programs (as needed), including exhibitor information, decorator research and relations, exhibitor evaluations and feedback, exhibit technology, etc. • Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise. • Partner with staff on site to execute the details and activities of the event. • Develop and approve final copy documents (BEOs) specifying meeting requirements for each facility. • Develop and approve AMR’s Orders of Business outlining the details of the conference or event for the AMR Team and support development for Run of Show documents, as needed. • Assume an expanded supervisory role regarding conference and meeting volunteers and other staff as related to scheduling and assignments at conferences. • Manages post-conference procedures including internal meetings, evaluation drafting, distribution and compilation, post-event report, and review of event bills for accuracy, and payment. • Supports the Association Administrator in ensuring effective packing/unpacking and shipping of conference materials. • Perform other duties as assigned.

• Supports assigned committees and assists them in implementing the association’s strategic goals. • Responsibilities include scheduling/coordination of meetings, drafting agendas, taking minutes, and following up on action items. • Coordinates online education such as podcasts and webinars in coordination with committee chairs. • Coordinates the online member community – assisting users, troubleshooting, updating content, reviewing for accuracy, and other regular updates and maintenance as necessary. • Monitors and maintains the association website: updates content, contributes to content creation, answers inquiries, ensures news/events and job board are updated; removes/hides outdated pages, and monitors and reports on website analytics. • Develops association communications including print, online and social media platforms, recognizing and sharing content applicable to the association and distributing/posting on a consistent schedule; collaborates with creative services department on design elements. • Provides conference support (pre, post and on-site) as assigned, including but not limited to speaker and sponsor programs, marketing/communications, evaluation, continuing education, on-site support, etc. • Provides a high level of customer service and monitors and responds timely to all member inquiries and requests (phone, email, web form). • Develops and fosters relationships with key association contacts, sponsors, and partnerships. • Performs quality work within deadlines with or without direct supervision. • Interacts professionally with other employees, clients, and vendors. • Works effectively as a team contributor on all assignments. • Works independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. • Maintains in good order all records and files and ensures the safe keeping of all company and association records. • Meets regularly with Account Executives(s) to ensure proper information flow and adherence to stated goals and objectives. • Demonstrates good judgment in investigating problems and making decisions. • Complies with company and association policy and operates in an ethical and prudent manner.