Position Title: Salesforce Admin Location: Remote Other Considerations: U.S. Citizen or Permanent Resident (Required) POSITION SUMMARY The Salesforce Administrator supporting the Veterans Crisis Line (VCL) within the Customer Success Center (CSC) is responsible for maintaining and optimizing Salesforce to support frontline agents who provide critical, life-saving services to Veterans in crisis. This role ensures system stability, usability, security, and responsiveness in a high-availability, mission-critical environment. The ideal candidate is technically strong, detail-oriented, and deeply committed to supporting a platform that enables timely, compassionate, and effective support for Veterans and their families. RESPONSIBILITIES: - Administer and maintain Salesforce environments supporting the CSC and Veterans Crisis Line. - Manage users, profiles, roles, permission sets, queues, and access controls. - Complex user access request. - Dataloader request. - SOQL queries. - Bulk user provisioning and updates. - Advanced login troubleshooting. - Include engagement of Business Owner. - Sharing issues. - Over the shoulder troubleshooting with System Integration team. - Troubleshoot and resolve user request. - Maintain ServiceNow queue for tickets submitted. - Updates to the VCL Confluence page. - Partner with Incident Response Teams (IRT) to support and resolve high-priority incidents. QUALIFICATIONS: - Bachelor’s degree in computer science, Engineering or other technical discipline required, OR equivalent work experience. - 5+ years of Help desk or other experience working in a customer service capacity with a track record of developing solutions within a complex global organization. - Salesforce Admin Certified - Experience with planning and performing regression testing. - Some familiarity with Agile project management and sprint planning. - Ability to work independently as well as collaboratively on cross-functional teams. - Highly skilled in interpersonal and verbal/written communications, presentations, and problem-solving skills. - Experience supporting Department of Veterans Affairs (VA) and/or other federal organizations. - Must be able to obtain public trust clearance. - Must have reliable internet service that allows for effective telecommuting. WORKING CONDITIONS Standard Business hours are Monday through Friday. Occasional extended or weekend hours may be required based on operational needs. Must have reliable internet service that allows for effective telecommuting. BENEFITS Sprezzatura offers a comprehensive and flexible benefit package to include: - Medical, Dental, and Vision - Health Saving Account (when enrolled in eligible plan) with Company contribution - Company paid Life, Accidental Death, Short-term & Long-term Disability - Voluntary Accident, Hospital Indemnity, & Critical Care Insurance - Voluntary Medical & Dependent Care Flexible Spending Accounts - Accrued Paid Time Off & Company Paid Holidays WORK AUTHORIZATION Sprezzatura participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the U.S. Sprezzatura is a mission-driven, Service-Disabled Veteran-Owned Small Business (SDVOSB) that thrives at the intersection of technology, innovation, and impact. We specialize in secure, scalable, and human-centered digital solutions that accelerate government transformation. Our work spans DevSecOps, health IT modernization, intelligent automation, benefits delivery, and digital communications. We partner with agencies ready to evolve—delivering not just strategy, but measurable execution. Rooted in operational excellence and driven by curiosity, we help our clients navigate complexity with clarity, turning ambitious ideas into real-world outcomes. No buzzwords. Just impact. EEO STATEMENT Sprezzatura is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic. Applicants have the right to discuss, disclose, or inquire about compensation without retaliation. Reasonable accommodation is available for qualified individuals with disabilities. This job description is not intended to be an employment contract and does not guarantee employment for any specific duration.

Overview For over 22 years, Premier Anesthesia has been a highly trusted anesthesia practice management partner for healthcare organizations nationwide. With a wealth of knowledge and skill in hospital-based anesthesia practices, they focus on developing and managing anesthesia services tailored to the needs of their clients, medical staff and communities. From recruitment to efficient management, Premier Anesthesia is dedicated to ensuring optimal patient and client outcomes. Premier Anesthesia is a national anesthesia management company solely focused on building and managing the best anesthesia teams in the industry. The organization’s leadership brings extensive experience in hospital-based physician staffing, recruiting and management. Premier Anesthesia is part of the award-winning Jackson Healthcare® family of companies. The Sr. Salesforce Administrator will be responsible for executing on the day-to-day configuration, support, maintenance, and improvement of our platform, including - identifying related technology functions, including user account maintenance, efficient workflows, data integrations, analytical reports, and dashboards, implementing user friendly best practices, training and communicating changes, and other routine tasks to support PA team associates.Roles & Responsibilities: - Manage ongoing maintenance, configuration and administration of Salesforce, including, but not limited to, dashboards, reports, forms, templates, page layouts, workflows, and approval processes - Promote system health and data integrity by auditing and troubleshooting to determine potential errors in the system and driving resolution - Subject matter expert (SME) to identify, develop and deploy new business processes - Support and collaborate with PA associates to facilitate user experience-based feedback - Recommend, manage, and implement improvements, automations, and industry best practices to the current process/system/workflow - Perform program changes to Salesforce objects - Manage projects to develop and implement integrations between Salesforce and other software platforms - Develop training materials and train new users on system, new features, enhancements, or changes to system - Other duties as assigned Qualifications – Education, Work Experience, Certifications: - Bachelor’s degree in Information Systems or related field - 10 years of relevant experience in Salesforce Administration - Prior knowledge of systems integration and strong project management skills - Strong technical background and understanding of Salesforce and other technology platforms Knowledge, Skills, and Abilities: - Strong attention to detail and excellent written and verbal communication skills - Ability to multitask and prioritize projects simultaneously and manage day-to-day priorities - Capable of organizing multiple projects, staying focused and working effectively with little day-to-day supervision - Dependable, reliable, honest, and respectful of others Travel Requirements & Working Conditions: - 5-10% travel required Disclosures Smoking/vaping and the use of tobacco products are prohibited on all Company premises, including indoor and outdoor areas, parking lots, and Company-owned vehicles. As part of our employment process, candidates who receive a conditional offer may be required to undergo pre-employment drug testing. We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under the law.

Position Title: CRM Manager Reports To: Deputy Director of Operations & Culture About Us The Movement Innovation Collaborative (MIC) is a new time-limited entity that will deepen and expand the capacity, impact, and sustainability of California's grassroots movements for racial justice and social transformation. Through offerings that are additive and synergistic with existing movement efforts, the MIC will support changemakers and organizations in catalyzing innovations in movement strategy, power-building, intergenerational leadership development, and collective long-term sustainability and resilience. Through a network of physical and virtual "centers," the MIC will also contribute a key piece of infrastructure to fuel transformative structural change across California. This network will comprise new and existing centers serving hundreds of organizations and tens of thousands of grassroots leaders across California. Position Overview The CRM Manager leads and executes the design, build, and maintenance of the MIC’s Salesforce CRM database, under the supervision of the Deputy Director of Operations and Culture and in close collaboration with the Data Strategist and the program team. This position is responsible for building on our initial CRM discovery with additional detailed discovery and then designing and configuring a Salesforce instance from the ground up. What You’ll Be Doing The person in this role must bring a strong understanding of the Salesforce platform options for nonprofits, along with the ability to understand our organizational needs and translate them into an effectively configured Salesforce instance. The ideal candidate will be comfortable collaborating with stakeholders across the organization and be able to clearly explain design options and their tradeoffs. Current CRM environment/conditions - Remote-first organization with 15-20 staff across California and one office location in the Los Angeles area - No central CRM is in use - Data that will go into the CRM is in spreadsheets, with some historical information in Airtable - Basic discovery has been completed, resulting in requirements that Salesforce has been validated against, a draft simplified ERD, and a draft data dictionary that is known to be incomplete Key responsibilities Design, build, maintenance, and project management of Salesforce - Initially - Conduct detailed discovery - With staff input and buy-in, design Salesforce configuration for overall relationship management, program participation, and institutional fundraising - Configure Salesforce in alignment with the design - Migrate data in collaboration with staff - Project-manage the design, build, data migration, and rollout - Ongoing - Collect feedback from coworkers and use it to implement improvements - Create and maintain Salesforce roadmap - Discovery for new features needed/new areas of work to be added to the CRM - Design new features - Implement new features - Troubleshoot in collaboration with users and address problems as they arise - Manage user accounts and access - Support effective data entry and data hygiene - Project-manage Salesforce overall Documentation, training, and change management for Salesforce - Develop and maintain minimum viable documentation to support staff in their use of the CRM - Develop and deliver trainings for staff on the CRM - Participate in additional activities in collaboration with other staff to prepare, equip, and support people for the change that comes from the rollout of a new CRM Who You Are While no one person will embody all of the qualities described below, the ideal candidate will possess many of the following professional and personal abilities, attributes, and experiences: - 3-5 years’ experience configuring Salesforce in nonprofit contexts, including fields, objects, pages, roles, profiles, permission sets, flows, and reports and dashboards - Salesforce Platform Administrator or Nonprofit Cloud Consultant certification a major plus - Experience eliciting detailed requirements from system users - Experience designing Salesforce features based on user requirements - Experience putting user-centered design principles into practice - Experience developing and delivering trainings and people-centered support to stakeholders across the organization - Understanding of user testing best practices - Excellent written and verbal communication skills, in particular the ability to communicate with nontechnical audiences about technical topics - Ability to effectively balance multiple competing priorities - Strong time management skills - Strong alignment with the MIC's mission, values, and culture - Demonstrated ability to work well within a multiracial team - A flexible and resilient approach, with the ability to handle strong opinions/feedback well, and adapt to the dynamic nature of a startup environment - Experience with social movement organizing is a plus Employment Classification and Salary - This is a .75 full-time/30-hours a week, exempt position starting as soon as possible. This role is remote; however, the candidate must be in California. - The annual salary for this position is $90,000 - The MIC has a 90-day trial period policy for all new hires. This allows both the organization and the employee to ensure a great fit. During this period, performance, adaptability, and cultural alignment will be assessed through ongoing feedback and a formal review. Benefits - 100% organization-funded medical, dental, and vision coverage for employees, their spouses or domestic partners, and their children. Coverage begins on the first day of employment. - Paid Time Off: As a full-time employee, you will receive 15 days of vacation, 12 sick days per year, and a generous paid family leave policy. Accrual of this benefit begins on the first day of employment and becomes available upon completion of the 90-day trial period. - Paid Holidays: 21 days total, including a 10-day Winter Break overlapping with Christmas and New Year’s Day. Additionally, 4 Floating Holidays will be made available upon completion of the 90-day trial period. - Retirement Plan: MIC offers a 403b retirement plan. MIC contributes an employer-paid amount equal to 5% of your salary. Vesting for this contribution is immediate. Employees have a default 3% personal contribution rate and may adjust it at any time. This benefit becomes available after the 90-day trial period. MIC’s salaries and benefits reflect our commitment to collective care and sustainability. They may evolve as the organization grows, and employees will be updated as changes occur. Additional details will be provided upon hiring. Movement Innovation Collaborative is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage those who see alignment with our mission and believe they have the relevant skills and experience to apply. We commit to providing an inclusive work environment where everyone is treated with fairness, dignity, and respect.

Role Overview The Platform Operations Associate (Salesforce Administrator) will own operational support for the Mariner’s current Compass Salesforce org and any upcoming orgs as designated with the firm strategy, managing user requests, troubleshooting issues, and delivering reporting and light automation enhancements. This individual will act as the front line for Salesforce cases and ensure that the system continues to meet business needs effectively and efficiently. This is a highly internal-facing role, working directly with business teams to resolve access, reporting, and system issues. Key Responsibilities User Support & Case Management - Manage and resolve Platform cases (permissions, access, profile/role updates, troubleshooting) - Provide timely resolution to reporting and dashboard issues - Serve as a point of contact for Platform user support Reporting & Analytics - Build and maintain reports and dashboards - Ensure reporting requests are scoped appropriately and align to business needs - Maintain reporting consistency and data accuracy Automation & Enhancements - Develop and maintain Flows, validation rules, and light system enhancements - Support incremental improvements driven by business requests - Assist with testing and deployment activities Data Quality & Governance - Monitor and improve data hygiene within FSC - Support validation improvements and standardization efforts Integration & Technical Support - Assist in troubleshooting integration-related issues - Coordinate with vendors or technical teams as needed - Support ongoing platform stability What Success Looks Like in This Role - Platform cases are resolved efficiently and consistently - Users experience minimal friction in accessing and using Salesforce - Reporting is accurate, reliable, and trusted - Platform enhancements are implemented cleanly and with minimal rework - Data quality steadily improves over time Qualifications - Salesforce Administrator Certification preferred, or willing to obtain within 60 days of onboarding - 1–4+ years of Salesforce administration experience (Financial Services Cloud experience a plus) - Experience with: - User setup & permission management - Reports & dashboards - Flows and validation rules - Basic troubleshooting and issue resolution - Strong organizational and case management skills - Ability to communicate clearly with non-technical stakeholders #LI-JS1 #LI-REMOTE EOE M/F/D/V Mariner is a privately held national financial services firm equipped with the experience to meet your modern wealth needs. Our advisors have access to in-house expertise covering everything from tax, estate, trust, and insurance to investment banking and valuation, so they can maximize time spent creating unified wealth plans with clients. By opening more windows of wealth, we can create opportunities to positively impact the lives of many. With this purpose, we intend to raise the bar for the entire industry. Founded in 2006 with $300 million in assets under advisement, Mariner and its affiliates now advise on over $560 billion in assets as of 1/3/25. Figures include assets from Cardinal Investment Advisors, currently undergoing acquisition by Mariner Institutional and slated to operationally close by 3/31/2025. Learn more at www.mariner.com. Mariner is committed to, and maintains, a drug-free workplace. For further information, click here. Our culture of belonging is our most valuable asset and what makes growth and innovation possible. Your unique abilities are a vital part of what makes us Mariner and we are committed to accelerating your access to excellence.