AltScore

• End-to-End People Operations: Design and manage all people-related processes, including payroll oversight, benefits administration, and compliance across different jurisdictions, ensuring a seamless experience for a fully remote team. • Scalable Talent Acquisition: Lead the full recruitment cycle with a focus on revenue-driving roles (Sales, Product, Customer Success). You will build the sourcing machine that identifies top-tier talent while keeping the hiring bar exceptionally high. • Performance & OKRs: Own the performance management system. Ensure OKRs are not just a document, but a living system that aligns individual output with our 5x growth targets. • Culture & Engagement: Act as the guardian of the AltCode. Develop initiatives that foster a culture of ownership, accountability, and radical transparency in a remote-first environment. • Onboarding & Employee Experience: Design a world-class onboarding journey that integrates new hires into our high-performance operating system from day one. • Talent Development: Identify skill gaps and implement lean development programs (mentorship, peer-to-peer learning) that prepare our internal talent for leadership roles as we scale. • Data & Analytics: Treat People Ops like a product. Track and report on key metrics (eNPS, retention, time-to-hire, cost-per-hire) to provide the executive team with actionable insights. • Legal & Compliance: Ensure all people practices are compliant with local regulations in the markets where we operate, managing contracts and administrative documentation with precision.

• End-to-End People Operations: Design and manage all people-related processes, including payroll oversight, benefits administration, and compliance across different jurisdictions, ensuring a seamless experience for a fully remote team. • Scalable Talent Acquisition: Lead the full recruitment cycle with a focus on revenue-driving roles (Sales, Product, Customer Success). You will build the sourcing machine that identifies top-tier talent while keeping the hiring bar exceptionally high. • Performance & OKRs: Own the performance management system. Ensure OKRs are not just a document, but a living system that aligns individual output with our 5x growth targets. • Culture & Engagement: Act as the guardian of the AltCode. Develop initiatives that foster a culture of ownership, accountability, and radical transparency in a remote-first environment. • Onboarding & Employee Experience: Design a world-class onboarding journey that integrates new hires into our high-performance operating system from day one. • Talent Development: Identify skill gaps and implement lean development programs (mentorship, peer-to-peer learning) that prepare our internal talent for leadership roles as we scale. • Data & Analytics: Treat People Ops like a product. Track and report on key metrics (eNPS, retention, time-to-hire, cost-per-hire) to provide the executive team with actionable insights. • Legal & Compliance: Ensure all people practices are compliant with local regulations in the markets where we operate, managing contracts and administrative documentation with precision.

• Design, build, test, and maintain scalable Python-based solutions for first-party and second-party data integrations and web scraping. • Collaborate with engineering and product teams to define integration and scraping requirements for both internal and external data sources. • Develop efficient and maintainable scraping solutions to extract data from websites, APIs, and other digital platforms, ensuring high-quality data collection. • Implement systems to handle data integration from external partners (second-party data) while ensuring compliance with data-sharing agreements. • Optimize data scraping processes for speed, performance, and accuracy, handling large-scale data extractions. • Monitor and troubleshoot issues related to data scraping, integrations, and related infrastructure. • Use agile methodologies to manage tasks and deliverables, working closely with cross-functional teams. • Ensure the accuracy, consistency, and security of data collected through scraping and integrations. • Keep up-to-date with industry trends and best practices in data scraping, web technologies, and Python development. • Contribute to the overall success of the team by taking on additional responsibilities as required in a dynamic environment.

• Design, build, test, and maintain scalable Python-based solutions for first-party and second-party data integrations and web scraping. • Collaborate with engineering and product teams to define integration and scraping requirements for both internal and external data sources. • Develop efficient and maintainable scraping solutions to extract data from websites, APIs, and other digital platforms, ensuring high-quality data collection. • Implement systems to handle data integration from external partners (second-party data) while ensuring compliance with data-sharing agreements. • Optimize data scraping processes for speed, performance, and accuracy, handling large-scale data extractions. • Monitor and troubleshoot issues related to data scraping, integrations, and related infrastructure. • Use agile methodologies to manage tasks and deliverables, working closely with cross-functional teams. • Ensure the accuracy, consistency, and security of data collected through scraping and integrations. • Keep up-to-date with industry trends and best practices in data scraping, web technologies, and Python development. • Contribute to the overall success of the team by taking on additional responsibilities as required in a dynamic environment.

• Research and identify potential customers through outbound prospecting, inbound lead follow-up, and industry research. • Conduct outreach via email, LinkedIn, and phone calls to engage prospects and generate interest in AltScore’s solutions. • Qualify leads by understanding their business needs, challenges, and fit for our products. • Schedule and coordinate high-value meetings for the sales team with qualified prospects. • Maintain accurate and up-to-date CRM records (HubSpot, Salesforce, or similar) to track interactions and pipeline progress. • Collaborate with the marketing team to optimize outreach strategies and improve messaging. • Continuously learn and refine best practices for prospecting, outreach, and lead qualification.

• End-to-End Ownership: Own the entire customer lifecycle; from onboarding and technical adoption to renewals and expansion, ensuring clients achieve their business goals. • NDR Growth: Drive Net Dollar Retention (NDR) across your portfolio by identifying usage growth opportunities and leading expansion strategies. • Customer Advocacy: Act as the voice of the customer internally, working with Product and Engineering to prioritize features that solve real-world lending challenges. • Strategic Insights: Use data and critical thinking to anticipate risks, identify "signal" in customer behavior, and guide long-term strategy. • Cross-Functional Collaboration: Partner with Sales to unblock complex deals and with Delivery to ensure seamless integration of our Rails of Lending (RoL) platform. • Relationship Architecture: Build high-trust, C-level relationships through high-touch engagement and in-person visits to key partners across LatAm. • Process Scaling: Contribute to the "playbook" for the CS function, improving standards and processes as the company grows.

We are in search of a highly skilled and motivated Customer Support Engineer to join our growing team. In this role, you will work closely with our customers and internal teams to solve technical challenges, integrate systems, and ensure seamless use of our platform. You will be responsible for promptly addressing customer tickets, troubleshooting technical issues, and providing high-quality solutions that enhance the customer experience. Reporting to the Customer Success Manager, you will contribute to improving our processes, maintaining high service standards, and ensuring customer satisfaction in a dynamic, fast-paced environment. Responsibilities Diagnose, troubleshoot, and resolve customer-reported issues in a timely and efficient manner, ensuring a high level of customer satisfaction. Manage the customer support ticketing system, prioritizing and addressing requests based on urgency and complexity. Collaborate with internal teams, including engineering and product, to escalate and resolve complex technical issues. Assist customers in implementing and integrating our platform with their existing systems, including APIs and third-party tools. Write, update, and maintain customer-facing documentation and knowledge base articles to empower self-service. Conduct root cause analysis to identify recurring technical issues and propose long-term solutions. Monitor and ensure adherence to Service Level Agreements (SLAs) for response and resolution times. Provide feedback to product and engineering teams regarding common customer pain points to drive product improvements. Stay up to date on product updates and industry best practices to ensure customers are always supported with the most relevant solutions. Requirements Benefits At AltScore, we believe in providing our team members with a comprehensive benefits package that supports their overall health and wellbeing. We offer the following compensation package to eligible employees: Base Salary: $1,000 - $1,500 USD per month, depending on skills according to our engineering scale L1 - L3. Performance Bonus: Based on achievement of agreed KPIs. Unlimited PTO: With an expectation of taking at least 3-4 weeks per year off. We understand that maintaining a healthy work-life balance is crucial for long-term productivity and wellbeing. Employee stock ownership plan (ESOP): Every single employee gets an ESOP. At AltScore, we believe that every member of the company should feel like a partner from day 1. Remote: At AltScore, we are a fully remote company, and we encourage employees to work from wherever they are most comfortable and productive. Employees must work in the Americas timezone.

• Diagnose, troubleshoot, and resolve customer-reported issues in a timely and efficient manner, ensuring a high level of customer satisfaction. • Manage the customer support ticketing system, prioritizing and addressing requests based on urgency and complexity. • Collaborate with internal teams, including engineering and product, to escalate and resolve complex technical issues. • Assist customers in implementing and integrating our platform with their existing systems, including APIs and third-party tools. • Write, update, and maintain customer-facing documentation and knowledge base articles to empower self-service. • Conduct root cause analysis to identify recurring technical issues and propose long-term solutions. • Monitor and ensure adherence to Service Level Agreements (SLAs) for response and resolution times. • Provide feedback to product and engineering teams regarding common customer pain points to drive product improvements. • Stay up to date on product updates and industry best practices to ensure customers are always supported with the most relevant solutions.

• End-to-End Ownership: Own the entire customer lifecycle; from onboarding and technical adoption to renewals and expansion, ensuring clients achieve their business goals. • NDR Growth: Drive Net Dollar Retention (NDR) across your portfolio by identifying usage growth opportunities and leading expansion strategies. • Customer Advocacy: Act as the voice of the customer internally, working with Product and Engineering to prioritize features that solve real-world lending challenges. • Strategic Insights: Use data and critical thinking to anticipate risks, identify "signal" in customer behavior, and guide long-term strategy. • Cross-Functional Collaboration: Partner with Sales to unblock complex deals and with Delivery to ensure seamless integration of our Rails of Lending (RoL) platform. • Relationship Architecture: Build high-trust, C-level relationships through high-touch engagement and in-person visits to key partners across LatAm. • Process Scaling: Contribute to the "playbook" for the CS function, improving standards and processes as the company grows.

• Event Execution: Own the end-to-end execution of private events, executive roundtables, and high-impact webinars. • Partner Marketing: Coordinate joint events and content initiatives with strategic partners to expand our reach and authority. • Content Discipline: Maintain a rigorous content calendar to keep AltScore visible and active on LinkedIn, podcasts, and other high-value industry channels. • Sales Enablement Assets: Deliver weekly and monthly assets, such as WhatsApp-ready messaging, proof cards, and ready-to-share social posts that SDRs and AEs can use to accelerate deals. • Content Recycling: Ensure every event, webinar, or initiative is captured and transformed into reusable, evergreen content. • GTM Collaboration: Work closely with the Sales and Revenue teams to identify friction in the sales cycle and create marketing solutions that make selling easier. • Brand Reputation: Shift the focus from empty marketing to proof-based marketing, ensuring every piece of content reinforces AltScore’s credibility in the LatAm enterprise sector.