This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Technical Support Engineer at Turnkey, you’ll help developers integrate, debug, and succeed with our SDKs and APIs across a range of environments — from React and mobile apps to backend servers and CLI tools. You’ll be the front line of technical expertise for customers building the next generation of crypto products on Turnkey. You’ll spend your days reading code, investigating issues, and helping developers get unblocked fast — all while spotting opportunities to make our SDKs, docs, and platform better for everyone. This is a deeply technical, hands-on role that blends debugging skill, customer empathy, and systems thinking. It’s perfect for someone who loves problem-solving, thrives in fast-moving contexts, and wants to be part of a team that sets the gold standard for developer experience. What You’ll Do - Triage, troubleshoot, and resolve customer issues across our SDKs and APIs covering web, mobile, and backend integrations - Debug integrations across a variety of platforms and languages - Identify, reproduce, and document bugs, partnering with engineering to drive them to resolution - Support customers in setting up and verifying integrations, including configuration, auth flows, and signing - Create and maintain example code, troubleshooting guides, and internal playbooks - Spot patterns in recurring issues and propose fixes or improvements to documentation and SDKs - Partner with Product and Engineering to relay feedback and insights from the field - Help improve internal tools and processes to scale our technical support function Qualifications - 2–6 years of experience in a technical support, solutions engineering, or software engineering role - Prior experience in the crypto / web3 industry - Strong working knowledge of TypeScript and React, with familiarity in React Native or other mobile SDKs - Experience debugging APIs (REST, JSON, auth headers, 4xx/5xx errors, etc.) - Strong problem-solving skills and comfort digging into unfamiliar systems to find answers - Clear, empathetic written and verbal communication - Desire to work in a fast-paced, startup environment with shifting priorities and lots of context switching Style Points - Experience supporting developer tools, APIs, or SDKs - Prior experience with customer-facing technical roles in crypto, fintech, or security products - Familiarity with observability tools (Grafana, Sentry, DataDog) or debugging tools (Postman, Chrome DevTools) - Product-minded: you notice friction and think about how to remove it - Strong curiosity for how secure infrastructure and crypto key management work Benefits - Full benefits, including medical, dental, vision, life, disability, HSA/FSA, 401(k) - Paid parental leave - Unlimited PTO - $3,000/yr learning and development budget to attend industry conferences - Multiple team offsites per year - Lunch stipend Compensation range $100,000 — $150,000 USD

• Join our Technical Support Team at Tenable where you’ll play a pivotal role in bridging the gap between our products and customers • Solve real-world technical challenges by offering exceptional support for cutting-edge vulnerability assessment and compliance auditing software • Work closely and build relationships with the rest of the Tenable team, including Sales, Customer Advocacy, Research & Development, and Operations • Troubleshoot, analyze and address customer technical inquiries and ensure timely problem resolution • Use remote troubleshooting techniques to troubleshoot and correct issues • Analyzing vulnerability scan results, system audits, and log events • Help customers understand vulnerability scan results, system audits, and/or log events and provide clear, concise, and actionable information to quickly resolve issues • Recreate customer software issues in a lab environment for engineering assessment • Ensure customer feedback is properly captured and channeled into Product Management and Research & Development • Maintain in-depth knowledge of Tenable products and information security best practices • Create and publish solution knowledge for re-use by customers and Tenable employees • Continually review personal performance metrics to ensure goals are consistently met

• Provide technical assistance to users by addressing inquiries related to software, hardware, and system operations, typically involving lower‑complexity issues. • Review incoming support cases with a focus on evaluating overall health, technical accuracy, and communication quality. • Identify high‑risk or sensitive cases that require proactive engagement to reduce the likelihood of escalation. • Contribute to the enhancement of a risk‑evaluation engine using AI‑based prompt engineering and insights from historical case trends. • Maintain detailed records of daily case activity, communication events, issues encountered, and resolution steps taken. • Independently research technical issues by reading documentation, using diagnostic tools, and collaborating with users or internal teams.

• Be the frontline agent: Triage, investigate, reproduce, manage, and annihilate complex customer issues involving Chainguard Images. • Escalate wisely: Engage the Engineering team when things get spicy. • Communicate like a pro: Keep customers (and your SLAs) happy, informed, and impressed. • Bridge the tech lingo divide: Explain things clearly to both code whisperers and non-tech humans. • Document like a librarian: Create detailed write-ups of new issues and throw helpful Knowledge Base nuggets into the mix. • Channel your inner detective: Prioritize your own queue, drive clarity in communication, and proactively guide issues to resolution. • Speak up smartly: Push bugs, feature requests, and hidden gremlins up to Engineering and GTM teams. • Learn, teach, repeat: Seek new challenges, share wisdom, and maybe teach someone your favorite GitHub ninja trick. • Be there when it counts: Participate in an on-call rotation for after-hours, weekend, and holiday support.