Role Description We are seeking organized and customer-focused individuals to join our team as Remote Travel Specialists. In this role, you will assist clients with researching travel options, coordinating itineraries, and providing support throughout the planning process. This is a remote opportunity available to individuals who currently reside in the United States, Latin America, Spain, the United Kingdom, or Australia. The ideal candidate enjoys helping others, communicates effectively, and is comfortable working in a remote environment. This position offers flexibility while providing access to training, resources, and ongoing support to help you develop your skills within the travel industry. - Assist clients with researching and planning travel arrangements - Coordinate accommodations, transportation, and travel experiences - Maintain accurate client records and travel details - Communicate with clients regarding travel preferences and itinerary updates - Provide exceptional customer service throughout the planning process - Stay informed on travel trends, destinations, and supplier offerings - Follow established systems and procedures to ensure a positive client experience Qualifications - Must currently reside in the United States, Latin America, Spain, the United Kingdom, or Australia - Strong communication and interpersonal skills - Excellent organizational and time-management abilities - Ability to work independently in a remote setting - Comfortable learning new technology and online systems - Detail-oriented with strong problem-solving skills - Customer service experience is a plus but not required - Must have reliable internet access and the ability to work remotely Benefits - Flexible remote work environment - Comprehensive onboarding and training resources - Ongoing professional development opportunities - Supportive team culture - Opportunity to build expertise within the travel industry

Role Description We are seeking dependable, performance-driven individuals to join our call center team. This role is ideal for candidates who value consistency, accountability, and long-term stability in a performance-based environment. Requirements - Pennsylvania resident only - Must live within a 3-hour driving distance of the Harrisburg Metro Area (Required for initial equipment installation; no in-office work - Set up is performed by IT Associate---***The IT Associate will go to your house and set up equipment*****) - Out-of-state applications will not be considered - Tentative start date: July 13th - Bilingual (Spanish) Schedule - Full-time - Monday through Friday - Day shift - Fixed schedule - Remote after equipment installation This role requires reliable, consistent attendance and is best suited for individuals who can maintain a full-time schedule with limited unplanned absences. Pay & Growth - Starting pay: $17.00 per hour - Monthly performance incentives - Annual raises based on individual KPIs Training - Paid training with mentorship - Probationary period of 720 hours of active work before paid time off and holiday eligibility Role Overview Health Care Concierges support health plan members by providing guidance, education, and resolution regarding benefits, claims, and related inquiries. Responsibilities - Handle inbound member and provider inquiries - Handle outbound member service calls - Drive First Call Resolution - Manage inquiries across phone, email, chat, fax, and web - Accurately document all interactions - Conduct outbound service calls as needed - Deliver professional, empathetic customer service Qualifications - High school diploma or GED required - Associate or college degree preferred - Minimum 2 years of customer service or call center experience - Strong typing and written communication skills - Ability to make independent decisions - Comfortable with Microsoft Office; Excel experience a plus - Ability to learn complex health plan information - Commitment to reliability and long-term employment

• Providing T3 operational ownership for Compute & OS services: handling complex incidents, troubleshooting and RCA, and driving permanent fixes and preventive measures • Ensuring compute/OS readiness for releases and changes: monitoring/alerting coverage, performance baselines, hardening, patch strategy, rollback and recovery procedures, and runbooks • Executing and improving standard operational procedures through automation to reduce toil and improve MTTR and stability • Coordinating with Kubernetes, Data, Network and Storage SMEs to resolve cross-domain production issues • Validating deployment artefacts from an operations perspective and enforcing quality assurance measures • Monitoring system health, performance metrics and service availability across multi-tenant environments • Identifying, analysing and resolving incidents to minimise service disruption, and triggering RCA and corrective actions • Implementing monitoring and logging strategies to support audit and compliance requirements • Performing routine security scans and remediating identified vulnerabilities

Role Description Are you seeking a challenging career that allows you the ability to contribute to a fast-paced, customer-focused environment, a career that will provide opportunities for personal growth? - Work Location: Remote Opportunities: Butte, Billings, Bozeman, Helena, Great Falls, Missoula, Kalispell, or Havre Montana. - Remote or On-Site Opportunity: Butte Montana - Pay range: $20.75 to $25.75 per hour starting base wage with career advancement opportunity up to $33.99 per hour - Employment Status: Regular Full-time - External candidates apply at northwesternenergy.com - Internal candidates apply through iConnect. At NorthWestern Energy, Customer Service Representatives (CSR's) are a customer's first point of contact. As a CSR, you will have the opportunity to assist customers in responding to a variety of emergency and non-emergency requests, utilizing multiple channels such as phone, web, mail, and email. The Customer Service Representative Team covers a 24x7 schedule rotation that includes core hours, nights, weekends, holidays, and availability for emergency call outs. Hours worked outside of defined core business hours do qualify for premium pay opportunities. Qualifications - A genuine desire to build lasting relationships with customers, peers, and leadership based on trust and dependability. - High School diploma or equivalent. - Good time management and organizational skills. - Strong computer literacy including Microsoft Office Suite and other applications. - Proficient typing skills. Requirements - A remote based CSR must have and maintain Spectrum internet service capability to their remote office location. - A remote based CSR's office location must be in a private location and free from distractions. - A CSR is required to be able to report to a local service location within 45 minutes should they become unable to perform their duties remotely. - All NorthWestern Energy employees are required to adhere to company safety standards and the Code of Business Conduct & Ethics. - Ensure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objectives. - An authentic interest in delivering customers a solution-based customer experience. - The ability to utilize active listening, written, verbal, and interpersonal skills to engage with customers to confirm, clarify, and diffuse escalated situations. - Effectively respond to customer requests that result in customers feeling supported and valued. - Provide customer account information and technical customer support. - Assist customers with credit program information, customer aide, and energy efficiency programs. - Understand and explain rate information and bill calculation. - An objective to meet or exceed Contact Center metrics. - Adept at documentation of all customer interactions. - Adhering to all company policies and procedures including customer confidentiality. - Demonstrate and maintain a good safety record. - Remote CSRs who do not meet the required performance standards may be asked to work at an on-site location. - The ability to maintain regular, reliable, and punctual attendance is an essential function of this position, consistent with applicable laws and reasonable accommodation requirements. Benefits - 401K with company match up to 4% and non-elective contribution up to 7%. - Healthcare and wellbeing programs, including dental and vision for you, your spouse, and dependents, Health Savings Account (HSA), healthcare and dependent care flexible spending account (FSA). - Employee Assistance Programs (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses, and dependents to include financial health). - Life Insurance (Company pays basic employee policy; spouse, dependent insurance also available). - Tuition reimbursement. - Competitive pay (Scheduled performance-based wage increases and annual incentive opportunities). - Paid company endorsed volunteer opportunities. - Paid parental leave. - Paid bereavement leave. - Paid training opportunities. - Paid time off starting on your first day, plus 11 paid holidays. - Benefits may vary by position or as negotiated as part of a collective bargaining agreement.