Role Description
This position pre-registers and schedules patients for appointments, procedures, tests, and other services in a timely, professional, and courteous manner. Responsibilities include:
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Patient identification, registration, and scheduling, after visit summaries with estimates, patient checkout and appointment, and procedure and lab scheduling, obtaining required signatures and documents from patients.
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Supports a variety of Population Management, Chronic Disease Management and ACO initiatives through patient registry and outbound calling.
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Full pre-registration of all patients calling to schedule an appointment, including updating of guarantor information and verification of insurance eligibility.
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Coordinates the scheduling of services for patients including ancillary and procedure scheduling.
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Handles incoming calls, follow-up and referral work queues, ticket scheduling.
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Proficiently and accurately enters data into the permanent electronic health record while talking with patients.
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Works as part of a care team of support staff and clinical staff to provide optimal customer service and clinical outcomes.
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Other clerical duties as assigned.
Qualifications
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1 year of clinical healthcare experience
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OR 1 year experience as a Patient Scheduler I
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OR 1 year experience in a contact/call center
Requirements
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FTE: 1
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Possible Remote/Hybrid Option: Remote
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Shift Rotation: Day Rotation (United States of America)
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Shift Start Time: 8a
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Shift End Time: 5p
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Weekends: no
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Holidays: No
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Call Obligation: No
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Union: Union Posting Deadline
Compensation
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Compensation Range: $18.71 - $28.07
Benefits
At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits include:
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Medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs.
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401(k) plan with employer contributions.
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Professional development through training, tuition reimbursement, and educational programs.
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Flexible scheduling and generous time off.
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Wellness resources focused on your physical, mental, and emotional health.
Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at (218) 576-0000.
