Tidelands Health

• Responsible for pre-registering and scheduling patient encounters for provider services • Utilize excellent customer services standards • Schedule patient appointments for designated areas according to Tidelands Health protocols • Provides courteous, professional and efficient service to patients and providers • Responsible for accurately completing registration process for all patients including collection of co-payments and patient demographic information • Assures that patients have all information they need for their procedures • Keeps open communication with hospital departments regarding schedule changes • Performs various administrative support duties for department/work location

Role Description The purpose of this position is to schedule patient appointments for designated areas according to Tidelands Health protocols. Provides courteous, professional and efficient service to patients and providers. Responsible for accurately completing registration process for all patients including collection of co-payments and patient demographic information. The Patient Scheduler III is responsible for scheduling complex and specialized procedures (i.e., Surgery, Interventional Radiology, Recurring Services, etc.) and coordinating multiple resources for patient services. Fully competent at performing the common tasks and responsibilities under general supervision, this is the full level of proficiency that all employees are expected to achieve. What you will do - Assures that patients have all information they need so that they will arrive on time and prepared for their procedures and that the hospital has all the information required to bill properly for its services. - Receives requests to schedule procedures from physician offices and patients and schedules the procedure according to the availability of the various departments. - Provides accurate information so that all departments may view and print the schedule for the appointments daily and maintains open communication with hospital departments regarding schedule changes. - Performs various administrative support duties for department/work location. Opens, sorts and distributes all types of mail and correspondence as is necessary and assigned. Qualifications - High School Diploma or equivalent Required - Associate's Degree or Medical Terminology course completion Preferred Requirements - At least three (3) years of related customer facing healthcare experience Required - At least one (1) year scheduling or preregistering patients Required - (2) years of experience demonstrating proficiency in scheduling OR preregistering patients within basic services Preferred Skills and Abilities - Ability to interact successfully with the public. - Ability to perform effectively despite sudden deadlines and changing priorities; maintaining personal composure in high stress situations. - Ability to demonstrate a high level of interpersonal skills required to interact with patients, patients’ families/visitors and clinical staff. - Ability to perform with a high degree of accuracy and with meticulous attention to detail. - Demonstrate a strong ability to use initiative and judgment and to identify, analyze and solve problems. Physical Demand - Light Physical Demand

Improve the accuracy and completeness of clinical documentation in outpatient records, collaborate with healthcare providers for optimal coding, and ensure compliance with guidelines to enhance risk capture and reimbursement.

Role Description The Reimbursement Accountant & Financial Analyst will ensure timely and accurate reporting of all regulatory financial information to Medicare & Medicaid. Analyst is responsible for preparation and interpretation of financial data to aid in the operations of the organization. This position requires the ability to manage strict deadlines, work independently and own one's work product. - Assist in various required regulatory submissions, including but not limited to: - IRS Form 990 Schedule H - Medicare, Medicaid & Tricare Cost Reports - Medicaid DSH - Joint Annual Reports - Assist with preparation of the annual net revenue operating budget through the gathering of data and use of various budgeting/forecasting tools. - Provide periodic financial information to Chief Financial Officer, Vice President of Finance & Business Analytics/Controller, Director Reimbursement and/or Director of Accounting to enhance the operations of the department and the organization. - Ensure compliance with applicable laws and regulations and conduct business in an ethical and professional manner. - Update and maintain job knowledge through educational opportunities, development of professional networks and participation in professional organizations. - Contribute to departmental and organizational special projects as assigned. Qualifications - Bachelor's Degree in Accounting, Finance or Business Administration Required - A minimum of 3-5 years of healthcare reimbursement and/or finance experience Preferred Requirements - Strong organizational skills required. - Strong verbal and written communication skills required. - Proficiency with Microsoft Office (including Word, Excel, Outlook & PowerPoint). - Ability to work independently or in a team setting. - Able to multitask and manage strict deadlines. - Ability to apply critical thinking skills on a regular basis. Physical Demand - Light-Medium Physical Demand

Employee Type: RegularWork Shift: Day - 8 hour shift (United States of America) Join Team Tidelands and help people live better lives through better health! Clinical Patient Services Representative Are you passionate about quality and committed to excellence? Consider joining our Tidelands Health team. As our region's largest health care provider, we are also one of our area's largest employers. More than 2,500 team members at more than 70 Tidelands Health locations bring our healing mission to life each day. A Brief Overview The Clinical Patient Services Representative will perform administrative duties to support the clinical needs of the patient. The CPSR is responsible for making every effort to provide first call resolution for patients of Tidelands Health. This will be achieved by collaborating with the care team and ensuring timely response to all requests (within 24 business hours). This role will require strong communication skills and excellent customer service. The CPSR will maintain efficient and concise documentation of all patient interactions. This position may support clinical operations when needed. What you will do - First call resolution – Handle incoming calls to clinic to provide patient first call resolution to meet the patients’ requests. - Escalate urgent patient needs – Notifies care team in an expeditious manner, when necessary, per established protocols. - Facilitate telehealth services, including language assistance - Coordinate appointments and language services with Telemedicine. - Assist with patient portal enrollment - As time permits, facilitates portal enrollment and assists with resetting passwords. Coordinates technical issues with the IT support team when needed. - Medical Records Management – Facilitates medical records request by coordinating with medical records department while ensuring HIPPA compliance. Education Qualifications - Certificate as a Medical Assistant (CMA) Required or - Diploma as a Licensed Practical Nurse (LPN) Required Experience Qualifications - Demonstrated experience with strong interpersonal communication skills Required - Prior experience with interpreting and following detailed policies and workflows Required - Competency with Microsoft Office applications Required - Prior experience with Electronic Medical Record in physician office environment Required - Minimum of two (2) years as a MA/LPN Required - Minimum of two (2) years in a physician office setting Preferred - Prior experience scheduling patients Preferred Skills and Abilities - Excellent customer service skills - Medical Terminology knowledge - Ability to follow established guidelines and workflows - Problem solving skills and ability to prioritize needs - Demonstrated ability to handle multiple projects and tasks efficiently (time management) - Ability to work independently and with a team - Computer proficiency - Excellent communication skills Licenses and Certifications - Licensed Practical Nurse - South Carolina Department of Labor, Licensing and Regulation Required or - Certified Medical Assistant - American Association of Medical Assistants Required or - National Certified Medical Assistant - National Center for Competency Testing Required or - Certified Clinical Medical Assistant - National Healthcareer Association Required or - Certified Clinical Medical Assistant - National Healthcareer Association Required - Physical Demand Light Physical Demand The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a contract for employment nor a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform tasks other than those specifically presented in this description. Tidelands Health is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.

• Analyze medical records, interprets documentation, and assigns proper International Classification of Diseases, Tenth Edition Clinical Modification (ICD 10 CM), Current Procedural Terminology/HealthCare Common Procedure Coding System (CPT/HCPCS), and modifiers utilizing designated software, coding manuals and other reference material as required • Enter charges for procedures that are not soft coded as instructed for certain patient types • Consistently meet coding quality and productivity standards established by the coding department • Work closely with Patient Financial Service (PFS) to review documentation and serve as department expert on coding questions • Review and resolve clearinghouse rejection errors, denials, and charge review/claim edits daily • Collaborate with the Compliance/Quality Team when alerted to coding quality issues found via internal or external reviews; implement coding quality recommendations with accuracy • Provide continuous education and feedback to surgeons and clinical staff regarding ICD-10 coding and documentation best practices for surgical procedures

Title: Patient Scheduler I Location: US SC Remote Full time job requisition id JR104418 Job Description: Employee Type: Regular Work Shift: Day - 8 hour shift (United States of America) Join Team Tidelands and help people live better lives through better health! Patient Scheduler I Are you passionate about quality and committed to excellence? Consider joining our Tidelands Health team. As our region's largest health care provider, we are also one of our area's largest employers. More than 2,500 team members at more than 70 Tidelands Health locations bring our healing mission to life each day. A Brief Overview The Patient Scheduler I is responsible for pre-registering and scheduling patient encounters for provider services and utilizing excellent customer services standards. The purpose of this position is to schedule patient appointments for designated areas according to Tidelands Health protocols. Provides courteous, professional and efficient service to patients and providers. Responsible for accurately completing registration process for all patients including collection of co-payments and patient demographic information. What you will do - The Scheduler assures that patients have all information they need so that they will arrive on time and prepared for their procedures and that the hospital has all the information required to bill properly for its services. - Receives requests to schedule procedures from physician offices and patients and schedules the procedure according to the availability of the various departments. - Provides accurate information so that all departments may view and print the schedule for the appointments daily and maintains open communication with hospital departments regarding schedule changes. - Performs various administrative support duties for department/work location. Opens, sorts and distributes all types of mail and correspondence as is necessary and assigned. Education Qualifications - High School Diploma or Equivalent Required Experience Qualifications - At least 1 year of related customer facing experience Required - Call center, patient scheduling and/or physician front-office experience Preferred - Experience in a healthcare setting Preferred Skills and Abilities - Ability to interact successfully with the public. Ability to perform effectively despite sudden deadlines and changing priorities; maintaining personal composure in high stress situations. - Ability to demonstrate a high level of interpersonal skills required to interact with patients, patients’ families/visitors and clinical staff. - Ability to perform with a high degree of accuracy and with meticulous attention to detail. Demonstrate a strong ability to use initiative and judgment and to identify, analyze and solve problems. - Demonstrated understanding of basic medical terminology preferred Physical Demand Light Physical Demand The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a contract for employment nor a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform tasks other than those specifically presented in this description. Tidelands Health is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status. Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.