Role Description
The Facility Credentialing Specialist is responsible for coordinating and managing the credentialing and privileging process for healthcare providers across skilled nursing facilities (SNFs), assisted living facilities (ALFs), long-term acute care hospitals (LTACHs), inpatient rehabilitation facilities (IRFs), and other post-acute healthcare facilities. This position serves as the primary liaison between providers, facility medical staff offices, and internal departments to ensure timely processing of facility applications and reappointments.
Working in a remote environment, the Facility Credentialing Specialist maintains a high-volume portfolio of approximately 100-120 active facility privileging applications while utilizing credentialing software and established workflows to ensure accuracy, compliance, and timely completion.
-
Prepare, complete, and submit facility credentialing and privileging applications for physicians, advanced practice providers, psychologists, therapists, and other licensed healthcare professionals.
-
Manage a portfolio of up to 120 active facility applications and reappointments simultaneously while meeting established turnaround expectations.
-
Monitor application status and proactively follow up with facility medical staff offices to expedite processing.
-
Coordinate directly with providers to obtain required documentation, signatures, licensure updates, and other supporting information, in partnership with HR team/processes.
-
Maintain accurate files and electronic records within credentialing software.
-
Track expiration dates for licenses, certifications, DEA registrations, malpractice insurance, and other required documents.
-
Ensure all applications are complete, accurate, and submitted in accordance with individual facility requirements.
-
Communicate application status and outstanding items to providers and internal leadership weekly.
-
Respond promptly to facility requests for additional documentation or clarification.
-
Maintain confidentiality of provider information in accordance with HIPAA and organizational policies.
-
Assist with process improvement initiatives to increase efficiency and reduce credentialing turnaround times.
-
Support special credentialing projects and other administrative duties as assigned.
Qualifications
-
High school diploma or equivalent required.
-
Minimum of one (1) year of healthcare administrative experience required.
-
Credentialing, medical staff services, provider enrollment, or healthcare operations experience preferred.
-
Experience working with MedTrainer software preferred but not required.
-
Extreme Tech proficiency overall, with strong skills in Microsoft Office Suite, including Outlook, Excel, Word, and Adobe Acrobat.
-
Strong computer skills and ability to learn new software systems quickly.
Requirements
-
Pro-active & Positive attitude is a must!
-
Willingness to pick up the phone and contact people is key for this position.
-
Excellent organizational and time management skills.
-
Ability to manage multiple deadlines and competing priorities simultaneously.
-
Strong attention to detail with a high degree of accuracy.
-
Excellent written and verbal communication skills.
-
Ability to work independently in a remote environment while maintaining productivity and accountability.
-
Professional customer service skills when interacting with providers and facility personnel.
-
Strong problem-solving and critical-thinking abilities.
-
Ability to maintain confidential information with discretion.
-
Familiarity with post-acute healthcare environments is preferred.
Work Environment
-
Fully remote position.
-
Standard business hours, Monday through Friday 8am-5pm.
-
Occasional extended hours may be required to meet business needs.
-
Primarily sedentary work (at a desk/in front of a computer), requiring prolonged computer use.
Performance Expectations
-
Timely completion of facility credentialing applications.
-
Accuracy and completeness of submitted applications.
-
Credentialing turnaround times.
-
Provider and facility satisfaction.
-
Maintenance of current provider credential files.
-
Compliance with organizational policies and regulatory requirements.
-
Effective management of an assigned portfolio of up to 120 concurrent facility applications.
Preferred Experience
-
Candidates with experience supporting multi-specialty provider groups serving skilled nursing facilities, assisted living communities, rehabilitation hospitals, or other post-acute care settings are strongly preferred.
-
This can also be an entry-level position for the right person!
Salary Range
$40,000–$50,000 annually, commensurate with experience and qualifications.
