This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The EAP Specialist is responsible for taking inbound calls to provide telephonic assessment and solution focused consultation to clients calling regarding their behavioral health benefits. In addition to assessment and triage, the successful candidate will engage in short-term problem resolution, authorization and referrals for routine and crisis callers. - Answer inbound calls for EAP and Behavioral - Assessment and triage, short-term problem resolution, authorization and referrals for routine and crisis callers - Provide solution focused consultation to assist member with issue resolution - Determine member eligibility and benefit coverage and triage as appropriate - Update and enter clinical notes in care management database Qualifications - Master's Degree in Counseling, Psychology, Social Work, or related field - Current, unrestricted, independent behavioral health license in your state of residence - 3+ years of clinical experience, post-Master's - 2+ years of experience with Windows PC applications, must be able to type and navigate around multiple systems, using multiple screens - Access to high-speed internet at home via cable broadband, DSL, or fiber Requirements - CEAP (or eligible to obtain) - Call Center experience - Experience supporting an Employee Assistance Program - Experience in both behavioral health and substance abuse, dual diagnosis, risk management - Demonstrates excellent communication skills, written and verbal - Proven ability to multitask and manage competing priorities in a fast-paced environment Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements)

Role Description We are seeking a dedicated and customer-focused individual to join our team as a Customer Support Officer. At Kaizen, we value our customers and strive to provide them with exceptional service and support throughout their entire experience with us. - Respond promptly and professionally to customer inquiries and complaints via phone and email. - Provide accurate information about our properties, amenities, and leasing options. - Assist customers in navigating our online platforms and resolving any technical issues they may encounter. - Coordinate with other departments to ensure timely resolution of customer issues and requests. - Maintain detailed and accurate records of customer interactions in our CRM system. - Gather and analyze customer feedback to identify areas for improvement and recommend appropriate actions. - Collaborate with the marketing team to develop and implement customer engagement initiatives. - Stay updated on industry trends, market conditions, and competitors to provide valuable insights to customers. - Conduct customer satisfaction surveys and utilize feedback to improve our service delivery. - Assist with administrative tasks as needed. Qualifications - Bachelor's degree in any related field. - Proven experience in customer support or a similar role. - Excellent communication and interpersonal skills. - Strong problem-solving abilities and ability to work well under pressure. - Proficiency in using CRM software and Microsoft Office Suite. - Ability to empathize with customers and provide solutions in a professional and courteous manner. - Strong attention to detail and ability to handle multiple tasks simultaneously. - Ability to work both independently and collaboratively in a team environment. - With background in Admin or Telesales or Accounts.

Associate Renewal Manager, Scaled - HUB Level: 3 - Career Track: Amplify Track Role Summary Our mission at HubSpot is to help millions of organizations grow better. As a Scaled Contract Manager, you’ll play a critical role in protecting retention and driving successful renewals across HubSpot’s scaled customer segment. You’ll manage a high-volume book of business, identifying customer risk early, guiding customers through renewal conversations, and ensuring contract accuracy from start to finish. This role blends consultative customer engagement with contract and commercial ownership in a fast-paced, digital-first environment. What You’ll Do - Identify customer health risks across your install base, with a focus on usage, adoption, and friction in the customer journey - Own the renewal lifecycle from early risk identification through contract execution, ensuring clarity, accuracy, and timeliness - Lead renewal and commercial conversations, including negotiation and documentation of outcomes - Engage customers through email, phone, and virtual meetings with clear, outcome-focused communication - Help customers understand how HubSpot usage, configuration, and contract terms align to their business goals - Diagnose customer challenges and provide structured, actionable recommendations to improve adoption and value realization - Partner with Support, Sales, Quote-to-Cash (QTC), and GTM teams to escalate issues and close the loop on resolutions - Leverage HubSpot tools, systems, and AI-enabled workflows to manage a high-volume book efficiently - Maintain accurate customer health signals, engagement history, and renewal readiness data in HubSpot systems What You’ll Bring Required Qualifications - 1–3 years of experience in Customer Success, Contract Management, Account Management, or another customer-facing SaaS role - Comfort leading customer conversations involving renewals, negotiation, or complex topics - Ability to diagnose customer goals and challenges and provide clear, structured recommendations - Strong written and verbal communication skills, especially in renewal and contract-related discussions - Ability to manage multiple customer engagements in a high-volume, fast-paced environment - Comfort interpreting usage, adoption, and customer health metrics to guide prioritization - Ability to learn software quickly and coach customers toward effective product adoption Nice-to-Have Qualifications - Prior experience owning renewals or commercial conversations - Familiarity with scaled customer success or usage-based risk models - Exposure to inbound marketing, sales, or business operations concepts - Experience working with CRM-driven workflows or automation Pay & Benefits The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons. This resource will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s compensation philosophy. Benefits are also an important piece of your total compensation package. Explore the benefits and perks HubSpot offers to help employees grow better. At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community. Annual Cash Compensation Range: $64,000—$96,000 USD We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. If you need accommodations or assistance due to a disability, please reach out to us using this form. At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections. If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here. India Applicants: link to HubSpot India's equal opportunity policy here. About HubSpot HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers. At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow. We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too. Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world. Explore more: - HubSpot Careers - Life at HubSpot on Instagram HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found here. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot's Recruiting Privacy Notice for details on data processing and your rights.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves supporting daily operations, managing customer communication, and driving revenue through efficient lead handling and follow-ups. - Respond quickly and professionally to inbound leads from Meta, Google, and direct calls. - Manage Housecall Pro CRM: schedule appointments, update records, and coordinate changes with operations. - Handle client calls and messages, resolving questions and common concerns. - Process payments, send invoices, and follow up on outstanding or failed transactions. - Conduct post-service follow-ups to confirm satisfaction and encourage repeat bookings. - Re-engage inactive clients (6+ months) to drive repeat business. - Monitor and respond to online reviews to maintain a strong reputation. - Provide light inbound sales support, including answering pricing questions and scheduling estimates (training provided). - Excellent spoken and written English with a neutral, US-friendly accent. - Strong emotional intelligence with the ability to handle client concerns calmly, patiently, and empathetically. - Proven experience in inbound sales, customer service, appointment setting, or administrative support within a service-based business. - Comfortable asking for payment and guiding customers toward appropriate service packages when needed. - Highly responsive with strong speed-to-lead discipline. - Organized and detail-oriented, able to manage multiple tasks and priorities simultaneously. - Proactive communicator who works independently and flags issues without being prompted. - Comfortable representing a local U.S. business in a natural and trustworthy manner. - Available full-time (40 hours per week) during U.S. Central Time business hours. - Reliable high-speed internet connection and a quiet, professional work environment for calls. Qualifications - Experience using CRM systems (Housecall Pro experience is a strong big plus). - Experience working with commission-based compensation structures. - Prior experience in home services (window cleaning, HVAC, plumbing, landscaping, etc.). - Familiarity with field service management software. - Basic proficiency in tools such as Google Workspace, Canva, or similar platforms. Benefits - Competitive USD salary – Earn between $1,200–$1,500 per month, based on experience and skill level. - Performance-based bonuses – Additional monthly incentives for meeting sales or performance targets (where applicable). - Remote flexibility – Work from home while collaborating with U.S.-based teams. - Long-term opportunity with growing service businesses.