Role Description We are searching for a technically minded professional with administrative and supervisory capabilities to join the Service Team. This position reports directly to the Regional Service Manager and supports a specific Region of the US. Candidates can be located in cities around the territory being serviced. The person in this role would assume the functions below and other items as the company and position advance. Responsibilities - Supervisory Role - Build relationships with all Technicians and Customers - Lead new Technician hiring - Perform annual reviews and performance coaching - Manage regional service budget - Review Technician expenses and PTO - Daily work scheduling and reporting - Manage open tickets - Dispatch and schedule Technician work - Review and input closed ticket information - Parts and Inventory - Assist Technicians and Customers with parts identification and sourcing - Request estimates and invoices - Request field parts shipments - Organize quarterly field inventory - Technical Support - Provide technical and logistics support to Regional Technicians - Customer Interface - Serve as the first call for regional customer warranty and non-warranty requests - Work with customers to track and schedule PM services - Promote maintenance labor and parts sales - Leadership Team - Participate in both technical and non-technical leadership meetings Qualifications - Technical knowledge of automotive, heavy equipment, or electric vehicles - Supervisory experience - Ability to handle many functions at one time and adjust to rapidly changing priorities and schedules - Ability to set and prioritize goals and achieve them per a schedule - Strong written and verbal communication skills - Proficiency with Microsoft Office (PowerPoint, Excel, Word) - Bachelor’s degree or equivalent experience Company Description Orange EV is a fast-growing manufacturer of electric vehicles that are better for the earth, people, and the bottom line. Make a difference for the world as part of a company leading the electric vehicle revolution. Orange EV is an Equal Opportunity Employer and seeks diversity in candidates for employment. EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity

• Providing onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers • Identifying root causes and resolving product issues in the field with support when needed. • Displaying professionalism, understanding, tact and technical knowledge in all customer interactions • Implementing and following policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc. • Utilizing service CRM software to accurately document work in a timely manner

• Perform service tasks in an assigned territory, including maintenance, repair, commissioning, and software updates of Intuitive products. • Troubleshoot, diagnose, and resolve technical faults on all Intuitive systems and associated devices according to established processes and service level agreements. • Properly document all service and repair activities. • Coordinate and carry out system and hardware deliveries, installations, and commissioning. • Independently complete all administrative tasks, including spare parts management, service reports, return merchandise authorizations (RMA), expense reports, and other field service documentation within specified deadlines. • Act as the technical interface between the manufacturer and customers. • Build and maintain long-term customer relationships, including ensuring correct system base configurations. • Provide technical customer support during regular operations. • Support customer trainings, briefings, and events as needed. • Provide assistance and coverage in adjacent or neighboring service areas as required.

• Perform service tasks within an assigned territory, including maintenance, repair, commissioning, and software updates of Intuitive products. • Troubleshoot, diagnose, and resolve technical faults on all Intuitive systems and associated devices in accordance with established processes and service level agreements. • Accurately document all service and repair activities. • Coordinate and carry out system and hardware deliveries, installations, and commissioning. • Independently handle all administrative tasks, including spare parts management, service reports, return processing (RMA), expense claims, and other field service documentation within required deadlines. • Act as the technical interface between the manufacturer and customers. • Build and maintain long-term customer relationships, including ensuring correct baseline system configurations. • Provide technical customer support during ongoing operations. • Support customer training, briefings, and events as needed. • Provide support and representation in adjacent or neighboring service areas as required.