• Respond to all client requests received via email and/or phone queue timely • Resolve issues and/or escalate as needed; collaborate with applicable departments and/or colleagues to ensure prompt and accurate resolution • Proactively track assignment deadlines, ensuring all tasks are completed on time and any potential delays are communicated promptly to stakeholders • Build and maintain strong relationships with and provide support to our trusted partners (reporters, agencies, videographers, interpreters, etc.) and all other outside vendors, as applicable, treating them as valued extensions of our team • Communicate any updates or changes to orders promptly and accurately to partners, ensuring alignment and timely execution of services

• Conduct structured, client-centric conversations with members who are new to their Humana plan. • Guide members step-by-step through required modules to activate their benefits accurately and completely. • Provide an exceptional customer experience, ensuring members feel supported and informed throughout the process. • Maintain compliance with Humana and TRANZACT standards while completing benefit activation calls. • Accurately document member interactions and completed modules. • Perform other duties as assigned.

• Respond to all client requests received via email and/or phone queue timely • Resolve issues and/or escalate as needed; collaborate with applicable departments and/or colleagues to ensure prompt and accurate resolution • Proactively track assignment deadlines, ensuring all tasks are completed on time and any potential delays are communicated promptly to stakeholders • Build and maintain strong relationships with and provide support to our trusted partners (reporters, agencies, videographers, interpreters, etc.) and all other outside vendors, as applicable, treating them as valued extensions of our team • Communicate any updates or changes to orders promptly and accurately to partners, ensuring alignment and timely execution of services

• Respond promptly to customer inquiries through live chat in a professional and friendly manner. • Provide accurate information about company products, services, and policies. • Resolve customer issues and escalate complex problems to the appropriate department when necessary. • Maintain detailed records of customer interactions and solutions provided. • Assist customers with account inquiries, troubleshooting, and general support requests. • Ensure a high level of customer satisfaction through effective communication and problem resolution. • Collaborate with team members and supervisors to improve service quality and efficiency.