• Responsible for delivering effective, efficient, and timely delivery of the Company’s line of services to multiple customers within an assigned geographic territory • Is provided a company van and tools and travels to a variety of customer sites to maintain commercial properties • Performs preventive maintenance and corrective repairs on buildings, equipment and grounds • Conducts “face to face” relationship with Customers in the service of the client’s requirements • Completes preventative maintenance and repairs per work order requirements • Self performs the following duties in compliance company procedures, regulatory requirements and safety standards • Performs minor plumbing maintenance on existing systems (e.g. unclog toilets and drains, repair leaks in drains and faucets, replace toilets and faucet fixtures as needed, etc.) • Performs routine painting, carpentry work, etc., as necessary to maintain our Client’s facilities in like new condition (e.g. repair a hole in dry-wall, prep the area, and match the paint to present a uniform and original like new appearance) • Performs minor electrical maintenance as allowed without a license within state law requirements (e.g. repair or replacement of fixtures, wall switches, and outlets. Replace light bulbs, ballasts and sockets if necessary) • Completes service inspections and asset inspections as needed • Fully utilizes technology (tablet, smartphone) to: • Access and complete work orders including notes on services provided • Create and submit Service Reports and Quality Inspection images and reports • Submit timesheets, expense reports, and purchase card logs • Obtains necessary materials and supplies to complete all tasks • Creates a positive climate with the client, provides and generates customer satisfaction • Maintains timely and consistent communications with customer and internal support teams • Obtains and completes EFS required safety and compliance training and attends weekly safety meetings • Provides estimates for larger projects and services needed to onsite customer • Completes other duties as assigned or required

• Perform installation or service work as designated in profitable and proper manner. • Record productive time versus travel time. • Perform preventive maintenance work in accordance with service program designated for specific customer. • Maintain accurately all work records and parts used at each job in accordance with established procedure. • Keep updated on all changes/modifications to Stanley equipment and Ansi156.10 standard as notified through published communications. • Keep manuals and all details up to date as changes are advised. • Maintain company vehicles, tools and other property in proper manner. • Present neat and clean appearance personally and in workmanship, in accordance with company policies. • Maintain adequate parts inventory for service vehicle; keep inventory log. • Test equipment before leaving job site; perform safety check. • Maintain good customer relations and customer service. • Assist and instruct others in install/service methods.

Role Description Whirlpool is currently seeking qualified candidates for Tech-Line Virtual Appliance Technician (Remote), Master Technician. This will be a remote role. This role is responsible for providing a differentiated service experience where technical support is provided in the installation, diagnosis, and repair of Whirlpool’s family of brands of major appliances. Work is completed through multi-channel interactions including voice, chat, email, and video calls while achieving all quality and interaction objectives. The Senior Specialist, Technician is also responsible for cross-functional communication and collaboration to create the desired customer experience. - Support Consumer Service Analytics as analyst enabling deployment of the Consumer Care Strategy with significant direction from Sr Analyst and Consumer Services Leadership - Typing 35 wpm - Provide detailed information on new or emerging issues to Quality and Engineering teams - Provide technical support using multi-channel interactions in the installation, diagnosis, and repair of Whirlpool’s family of brands of major appliances - Identify and communicate business and content gaps for continuous improvement efforts - Work for extended periods of time at a desk - Converse using a headset. A headset will be provided to you. - Learn through direct instruction and self-study - Handle company confidential information - Work a non-traditional work schedule within the hours of operation (8 a.m. - 8 p.m. EST) - You can work this job remotely from anywhere in the US - Provide an in‐home office environment that is ergonomic, comfortable, and in its own space separate from the living space - Provide office equipment other than the PC (desk, chair, lighting) - Provide a quiet environment during work hours with no distractions - Cable or DSL internet service must be available in your area with a 12 mbps download and 2 mbps upload. Satellite service is not acceptable. WI-FI is not acceptable. A wired ethernet cable connection is required Qualifications - High School Diploma or GED - 3+ years of appliance repair experience - 2+ years of experience in electrical and mechanical operation to major appliance diagnostics and repairs Requirements - Trade School or Associate Degree in Mechanical, Electrical, or Automotive Engineering - Excellent communication (oral and written) and organizational skills - A basic understanding of how to leverage numerous and different technologies - Customer Service Experience and/or Call Center Operations - Knowledge of continuous improvement and/or lean principles Benefits - Generous benefits package - Whirlpool employee discount - Fitness & educational reimbursement programs - Kitchenettes - Beautiful, recently renovated office space (Saint Joseph/Benton Harbor locations) - Free coffee - Biking/walking trails - Access to The Eddy - Early Childhood Center (depending upon availability - additional costs required)

• Conduct in-home energy efficiency audits and quality control inspections • Perform residential site visits to verify HVAC systems, insulation, windows, lighting, appliances, and building envelope • Use diagnostic tools such as blower doors, combustion analyzers, and infrared cameras to assess air leakage and energy performance • Collect and analyze utility data, homeowner usage patterns, and building specifications • Utilize provided software tools to input all above data and prioritize recommendations for energy-saving improvements • Perform post-installation inspections to verify completion and effectiveness of energy upgrades • Ensure compliance with applicable standards and program requirements • Collaborate with contractors, utility representatives, and program managers as needed • Maintain accurate records and submit documentation in a timely manner • Other duties as assigned.