• Serve as the primary SA for assigned customers, focusing on expansion, optimization, and ongoing ERP/EPM roadmap execution. • Maintain full coverage across the BPC portfolio, ensuring every customer has a Growth SA point of contact. • Align customers to the right Managed Services package (Maintain, Optimize, Enhance) based on attributes, maturity, and growth stage. • Lead customer roadmap discussions, identifying opportunities for enhancements, new modules, and integrations. • Drive account expansion through upsell/cross-sell of Managed Services, renewals, and additional projects. • Work closely with BPC Alliances (AMO) to leverage NetSuite and ecosystem relationships.

• Work with 1-5 clients as the main technical voice for Databricks • Lead customers on a transformational journey, helping them to evaluate and adopt Databricks • Implement the technical strategy in the account, with a close understanding of the strategy • Build a movement of technical champions within the account • Align technical strategies around Databricks solutions • Provide structured mentorship for other team members

• Lead technical engagement throughout the customer lifecycle – from early opportunity shaping and technical discovery through proposal development, demonstrations, evaluations, contract award, and transition into implementation. • Working closely with Business Development, Engineering, Product, Operations, and customer stakeholders, you will translate customer missions and requirements into compelling technical solutions. • Partner with Business Development and Account Executives to shape strategic opportunities across government, defense, civil, and commercial markets. • Lead technical discovery sessions to understand customer missions, operational needs, acquisition requirements, and technical challenges. • Develop mission-focused solution approaches that align LeoLabs capabilities with customer objectives. • Support capture activities by identifying technical differentiators, competitive advantages, and customer value propositions. • Serve as the technical lead throughout opportunity development, ensuring solutions align with customer evaluation criteria and mission priorities. • Support customer engagements, technical exchanges, industry events, and executive briefings. • Lead technical development of proposals, white papers, Statements of Work (SOWs), and responses to RFIs, RFPs, RFQs, and competitive tenders. • Translate customer requirements into clear, compelling technical narratives that communicate LeoLabs' capabilities and mission impact. • Coordinate proposal inputs across Engineering, Product, Operations, Security, and leadership teams. • Support proposal reviews, compliance checks, and improvements to strengthen technical positioning. • Provide technical insight during contract discussions and customer negotiations. • Deliver technical demonstrations, workshops, and presentations tailored to customer missions and operational workflows. • Design solutions leveraging LeoLabs' platform, APIs, analytics, and data products. • Support proof-of-concept activities, technical evaluations, and customer adoption initiatives. • Help customers incorporate Space Domain Awareness insights into operational decision-making. • Build trusted relationships with customer engineers, operators, program managers, acquisition teams, and leadership. • Collaborate with Engineering, Product Management, Operations, Security, and Business Development teams to support customer opportunities.

• Run Agentic Process Workshops: Lead structured workshops with customer process owners across core manufacturing value chains (Procure-to-Pay, Order-to-Cash, Source-to-Contract, and Plan-to-Manufacture). • Adapt Requirements into Agentic Flows: Turn messy spreadsheets, email threads, and tribal knowledge into structured agentic flows. • Architect Integrated Solutions: Own the technical design of the deployment, including integration across ERP systems (QAD and non-QAD), PLM, EDI, email, and sourcing tools (e.g., Ariba, Coupa). • Build End-to-End with the FDE Team: Stay embedded with the offshore FDE engineering team through the entire build phase. • Drive Go-Live & Continuous Feedback: Run UAT against pre-defined evaluation metrics, measure the attributed value delta post-launch, and capture reusable components/accelerators to speed up future customer builds.