• Receive and manage inbound calls from participants, addressing questions about Claims, program details, and recommending solutions based on their needs. • Validation of Applications and Claims associated with Automotive Rebate program. • Provide back‑end operational support to ensure seamless program execution. • Attend training sessions for new and existing clients to stay informed on POEV program updates and operational changes. • Deliver accurate, timely information on programs and services to customers. • Update internal tracking systems to ensure data accuracy and issue resolution.

• Own everything that touches money and everything that keeps the company running administratively. • Monitor daily cash positions across US and Colombian bank accounts and payment rail balances; flag shortfalls before they become problems • Execute and document intercompany funding flows between the US and Colombian entities, including stablecoin-settled transfers • Manage FX conversion needs and track exposure for treasury purposes • Maintain prefunding levels with payment partners so payouts never fail for lack of liquidity • Prepare a weekly treasury report for the founders: balances, inflows/outflows, upcoming obligations • Own the consolidated runway model across both entities: cash on hand, committed spend, and months of runway • Track monthly burn (gross and net) and explain variances: what moved, why, and whether it is structural or one-off • Maintain a simple budget vs. actuals view by category (payroll, vendors, rails/infrastructure, legal/accounting) and flag deviations early • Prepare the financial inputs for investor updates and board/fundraising conversations: burn, runway, cash position • Model the cash impact of upcoming decisions (new hires, new market launches, vendor contracts) before they are signed • Perform daily/weekly reconciliation of transactions across payment providers, bank accounts, and internal ledgers • Investigate and resolve breaks: missing payouts, duplicate charges, provider discrepancies, refund and reversal handling • Build and maintain the reconciliation process itself (spreadsheets today, tooling tomorrow); document it so it survives you • Act as the single point of contact for external accountants; ensure they receive complete, organized inputs on time • Manage the finance inbox: invoices, receipts, tax notices, bank correspondence; nothing sits unanswered • Support monthly close: collect documentation, answer accountant queries, review outputs for obvious errors • Track and file all vendor contracts, invoices, and payment confirmations • Run payroll and contractor payments end to end (including contractors on Deel), on time, every cycle

• Track inbound flights and pre-alerts daily; confirm freight recovery timing and ULD breakdown with airport ground handling agents after arrival • Coordinate with our US customs broker: ensure entry documentation (manifests, commercial invoices, HTS data) is complete and filed on time, monitor clearance status, and chase holds and exams through to release • Manage the handoff to our US ground handler — recovery from the airport, sortation, and linehaul to last-mile induction points • Confirm inductions with last-mile carriers, reconcile manifests against scans, and flag short-shipped or missing freight immediately • Own exception management on the US leg: flight delays and rollovers, customs holds, damaged or missing pieces, mis-sorts — investigate, communicate, and drive to resolution • Run a structured daily handover with our China-based operations team so nothing falls between China end-of-day and US morning • Keep shipment milestones current in our systems and contribute to SLA and vendor performance reporting • Turn recurring issues into documentation: customs-hold playbooks, recovery escalation paths, vendor contact trees

• Own the tech stack and teams that run operations at Brightwheel • Lead our established technical systems architecture and admin teams, redesigning our GTM stack for efficiency in an AI-first world. • Personally own and drive select high-priority workstreams and initiatives directly, not solely through delegation. • Deliver impactful, company-wide capabilities that improve business outcomes and drive key decisions, while supporting our businesses’ operating cadence. • Manage a team of managers and individual contributors across functions, stepping in directly wherever the situation requires it. • Drive AI-native transformation across every function you own, including hands-on build where appropriate.